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Contents

Welcome

Service Provider

Organisational Structure

Security Solutions

DivisionsRegional

National Accounts

High Security Division (HSD)

Fire

Police and Government Agencies (PGA)

ServicesAlarm Receiving Centre

Service Centre

Elite Service Desk

SystemsPDA – Personal Digital Assistant

SIMS – Security Information

Reports

Accreditations

Our service protects what matters most to people and their livelihood.

Contents

PoliciesBusiness Strategy and Quality

Environmental

Health and Safety

Customer Service

Sustainability

We recognise the completion of an installation is just the start of an ongoing partnership.

Equal Opportunities

Corporate Social Responsibility

CertificatesPublic Liability

ARC NSI 9001

NACOSS NSI 9001

NSI Guarding 9001

BAFE

Certic CS

Tomorrow’s FM

Carillion

Case Studies

Welcome

Welcome to SECOM, a global security and communication organisation and a leading electronic security company in the United Kingdom.

Welcome

SECOM understands that your success in business involves more than winning new sales; you must also protect your assets and resources, and reassure your existing customers of service continuity.

At SECOM, our primary focus is to protect what

matters most to your company. We will help you

secure your business by taking care of the safety of

your people and property, putting both your own and

your customers’ minds at ease and leaving you free to

look after turnover.

The following information will provide you with

an outline of our technical expertise and service

competence. We look forward to exploring with

you how SECOM can satisfy your company’s

specific security requirements by protecting

what matters to you.

With origins in the UK dating back to 1918, SECOM

has close to a century of expertise in developing

innovative products and building enduring customer

relationships. Our expert team is dedicated to meeting

our customers’ security needs through the installation,

maintenance and monitoring of electronic Intruder

Alarms, Access Control and Closed Circuit Television

Systems, tailored to individual requirements.

Our Physical Division is able, additionally, to provide

bespoke physical solutions including grilles, shutters,

bars and ram posts.

The SECOM Group employs over 51,000 people in

nearly 1,500 locations worldwide, with operations

in twenty countries, assets exceeding £7 billion

and an annual turnover of £4.4 billion from nearly

2.5 million customers.

Our UK head office in Surrey coordinates SECOM

PLC’s operations throughout mainland Britain from

six regional centres and 14 support offices.

660 employees look after our customer base of private

and public organisations, spanning a cross section of

manufacturing, service and commercial industries.

Through our technological innovation and exemplary

service, SECOM’s aim is to provide high quality, cost

conscious, reliable security solutions and a rapid

response service, enabling you to protect your

business by creating a safe environment in which

you can operate. We recognise the completion of an

installation is just the start of an ongoing partnership

and, with our team’s professional service and quality

care ethos, we are constantly on hand to provide

support, guidance and advice on all of your security

related matters.

Who are we and what can we do for you?

Service Provider

We will help you secure your business by taking care of the safety of your people and property.

Service Provider

SECOM’s customer care philosophy is integral to our company culture and delivers significant, tangible benefits for our customers, such as reduced response times for sales calls and service requests, and improved alarm responses.

Our Quality Service Provider (QSP) company-wide

training programme is led by our managing director

and supported by the latest technology in

communications, information management

and electronic maintenance systems.

Launched in 2003, QSP combines the flexibility,

accessibility and efficiency typical of smaller

companies with the stability and strength of a

multinational organisation.

The initiative won a Security Excellence Award in

2007, recognising the ongoing success of QSP

and the enthusiasm with which it is embraced

at every level throughout SECOM.

One of SECOM’s most important values is integrity. We don’t just sell equipment, we contribute to making the society we live in safer. At SECOM we believe that making people secure is fundamental to the service we offer our customers.

More recently in 2013, SECOM was awarded The

‘RBS Approved Supplier’ official endorsement mark

of The Royal Bank of Scotland. This kitemark is used

to endorse selected suppliers’ businesses who have

over achieved in their annual supplier performance

assessment. We are particularly proud of this

accolade for outstanding services especially since

this is the first time it has been presented to an

electronic security supplier.

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Security Solutions

Total electronic, fire and physical security solutions, designed to meet each customer’s specific requirements.

Security Solutions

Visual ResponseSECOM Vision links CCTV to our Alarm Receiving

Centre to detect and deter intruders, by-passing

the need for on-site security guards. Our innovative

VisionGuard option further protects staff and

customers, as central controllers can monitor and talk

down potentially threatening situations via loudspeaker,

or summon the police.

SECOM’s integrated approach to products and service ensures we provide a total electronic and physical security solution, bespoke designed to meet each customer’s specific requirements, effectively and efficiently. We keep your property and people secure, leaving you free to manage your business.

Intruder AlarmsSECOM installs, monitors and maintains a range of

alarm systems designed to deter potential intruders

from your premises. As an NSI member, all our

systems comply with the latest industry standards

and can be tailored to your individual needs.

Key ResponseShould your alarm system activate at any time,

a professional SECOM trained response officer

will investigate, assess the situation and take the

necessary action to secure the building, such as

notifying the police and organising boarding up or

locksmith services.

Intruder Alarm ResponseSECOM’s Alarm Receiving Centre operates 24 hours a

day and is connected directly to all UK police forces. In

the event of an incident, we will alert our key response

officer, the police or your own keyholder to attend the

premises as required.

CCTVClosed circuit television, linked to SECOM’s digital

recording equipment, provides 24-hour surveillance.

We will advise you on the optimum combination of

cameras, recording equipment and lighting to observe

your premises and property, protecting against theft,

violence and vandalism.

FireSECOM provide advice, assessments and full installation

or service takeover on all your fire safety requirements.

Our own Alarm Receiving Centre monitors all our systems

so our customers can benefit from having their entire

security and fire safety with one specialist service provider.

PhysicalTo ensure your security is fully integrated we design and

install made-to-measure, robust physical security products.

We will advise you on the level of safety and security that

your locations require; this may include: grilles, shutters,

gates, bullet resistant screens, anti-ram posts, fire doors,

cages, safes and fencing. Our Physical Department is fully

certificated to supply, design, and survey and install fire

roller shutters and curtains. All our equipment comes with

a 12 month warranty and an optional service and

maintenance package.

Access ControlSECOM’s access control products range from basic

voice and video entry phones, to pin number or swipe

card operated locks and PC based systems. Through a

flexible approach to monitoring the movement of staff,

clients and suppliers across one or multiple sites, you

can provide a safer environment and discourage theft.

Divisions

From regional sales, National Accounts, High Security and Police Government Agencies our divisions are here to support you.

Divisions

RegionalOur seven regional centres and 12 support offices

are evenly spread throughout the UK. Understanding

the security issues of your local business community

allows SECOM to customise our services to meet

your company’s individual security requirements.

National AccountsFor customers with locations distributed around the

country, SECOM will appoint a dedicated Account

Executive with experience in your specific business

sector to support your account. A single point of

contact, they will work closely with you to provide the

consistent level of service you require to keep your

business protected.

High Security Division (HSD)SECOM’s high security team is on round-the-clock

alert to respond to any security threat at designated

sites for our high profile customers in both public

and private sectors. Highly experienced, multi-skilled

installation and service engineers, fully competent on

CCTV, access control and IP-signalled intruder alarm

systems, staff the division with each individual vetted

by the police.

Police and Government Agencies (PGA)This specialist division focuses on the high level of

protection required by key government agencies

responsible for public safely, justice and related affairs.

We provide, monitor and maintain cost effective

electronic solutions to secure facilities and systems

against intrusion and infiltration.

We customise our services tomeet your company’s individualsecurity requirements.

FireIn 2013 SECOM acquired Receptor a very reputable Leicester

based Fire Company. With their expertise and extensive fire

safety and engineering knowledge we now have our own

SECOM Fire Division which is rapidly growing. SECOM are

now able to offer a full range of fire services in-house and

ensure that our high level of customer service is always met.

Services

Our award winning Alarm Receiving Centre guarantees a rapid response in the event of an incident at any time of the day or night throughout the year.

Services

Alarm Receiving Centre

Installing alarms and CCTV to detect intruders is only

part of your security solution; you need to be confident

that security threats are investigated and dealt with

promptly to minimise any impact on your business.

SECOM uses the latest communication technology

to detect, monitor and record potential breaches in

security. Our trained control centre operators deal with

over 3000 customer calls each day and are adept at

differentiating between real and false alarm activation.

Consequently, our Alarm Receiving Centre has won

a prestigious Metropolitan Police award for reducing

false alarms. On identifying a false alarm, we will

instigate corrective maintenance as appropriate.

A real alarm will galvanise action to alert keyholders,

security officers or the local police force to attend the

premises. With our Vision and VisionGuard systems,

we can additionally issue verbal warnings to potential

attackers, talk down threatening situations, liaise with

security personnel, and provide immediate support to

staff and visitors on site.

Service Centre

Our fast and efficient Service Centre forms a single

point of contact for service calls 24 hours, every day of

the year. With direct contact to each of our engineers

via their PDA, our experienced operatives are able to

coordinate corrective maintenance immediately.

A vital function of the centre is to handle calls outside

of normal working hours on intruder alarms, access

control and CCTV to minimise downtime. We have

two national service centres: our Northern Office

looks after the North of England, Midlands, Wales and

Scotland and our Southern Office takes care of the rest

of England.

Elite Service Desk

SECOM’s Elite Service Desk manages your account

from a central location, giving you a single point

of contact for service throughout the UK. A vital

function of Elite is to monitor the key performance

indicators, which we will have agreed with you on

commencement of your service contract, to ensure we

meet your expectations at all times.

Systems

Our systems use the latest technology and are valuable management tools used to make security more effective and safeguard corporate assets.

Systems

ReportsWorking closely with you, SECOM can tailor our

reporting services to provide the information that

is most valuable for you to manage your business

security effectively. Our instantly accessed web-based

suite of packages allows you remote and complete

visibility of your account that may include information

on: police response times; high alarm activity; URN

status; false alarm instances; and exception reports

including late closing and early opening.

PDA – Personal Digital AssistantBy using a PDA, or palmtop computer, our installation

and maintenance engineers can instantly communicate

data while on the move, keeping you informed of

work as it is completed. Data captured on site will be

sent electronically to your security department, either

immediately or attached to your next billing advice.

In addition, regular call out reports can be supplied to

provide an overview of all site visits our engineers

have undertaken.

SIMS – Security InformationA valuable management tool for organisations with

multiple locations, SECOM’s SIMS is a secure online

information access system that provides instant

interaction and reporting based on ‘real-time’ data

received from alarm systems. It allows your security

manager to centrally monitor all sites and keep track

of keyholder details, police unique reference numbers

(URNs), response levels and alarm system event

histories. They can also remotely update information,

run reports or test alarm systems. No bespoke

hardware or software is required, simply an Internet

connection, with vital data secured through encryption

to prevent unauthorised access.

For organisations with multiple sites we can provide a secure web based suite to allow complete remote visibility of your account; allowing you to effectively manage the security of your estate.

Accreditations

Making sure we meet official quality standards.The following accreditation bodies have

formally acknowledged that SECOM has

met their stringent criteria for certification.

By selecting an accredited company, such

as SECOM, to meet your security needs,

you have peace of mind that our people

and processes comply with the highest

recognised industry standards.

Accreditations

CERTIFICATE NO. NAC/G/62

CERTIFICATE NO. NAC/G/62

National Security Inspectorate (NSI)The NSI is the leading approvals and certification body

that inspects companies.

Contractors Heath and SafetyAssessment Scheme (CHAS)CHAS ensures companies comply with the highest

acceptable standards of health and safety compliance.

ExorExor delivers business opportunities and

procurement efficiencies by introducing approved

and compliant suppliers and contractors to the public

and private sectors.

ConstructionlineConstructionline holds the UK register of contractors

and consultants in construction, pre-qualified to

government standards of efficiency and best practice.

RBS Approved Supplier AwardThe ‘RBS Approved Supplier’ award is the official

endorsement mark of The Royal Bank of Scotland used to

endorse selected suppliers’ businesses who have over

achieved in their annual supplier performance assessment.

BAFEBAFE is the registration body for Companies throughout the UK

that achieve third party certification for their fire protection services

and by doing so demonstrate a commitment to service excellence.

Accreditations

The British Safety CouncilThe British Safety Council promote higher

standards of health and safety in the workplace

through auditing and the provision of relevant

qualifications.

AchilliesAchilles works to identify, qualify, evaluate,

and monitor suppliers on behalf of major

organisations, building and supporting buyer-

supplier communities.

AltiusAltius are one of the UK’s leading Information

Solution Specialist consultancies who turn

data into valuable information solutions for

organisations to make better decisions.

SafecontractorSafecontractor is an accreditation scheme that

assesses the health and safety competency of

contractors and service providers.

ROSPAThe Royal Society for the Prevention of Accidents

(ROSPA) provide information, resources and

training in the promotion of safety and the

prevention of accidents.

Trading StandardsBuy with Confidence supply reputable local

businesses approved by Trading Standards

departments in a number of County and Local

Authorities.

ProNett certifiedProNett Systems provide a suite of self-

serve property software solutions providing

organisations with all the necessary tools to

manage an extensive property estate.

Certic CSCerticCS is an independent specialist certification

body that provides inspection services for electronic

security and guarding companies.

Policies

SECOM’s vision and principles are demonstrated in our commitment to our company policies.SECOM Plc follows a group of policies that

are designed to ensure that the company

operates in a way that meets or exceeds

the requirements of our customers,

meets all legal requirements, our social

responsibilities and has an overall

beneficial impact on the environment.

WelcomePolicies

Business Strategy & Quality Policy Statement

The SECOM PLC strategy is to carry out the installation, maintenance and monitoring of electronic security systems in

accordance with best commercial and professional practice, that meet all regulations and standards and at a reasonable

financial return.

The SECOM PLC Quality commitment is to meet and exceed the customer’s requirements. This can only be obtained

by establishing quality goals and targets and maintaining an environment which encourages all employees to pursue

regular improvement in quality and productivity.

Every day we make the commitment to see the business through the eyes of our customers and employees, respond

to their needs and exceed their expectations.

Measures are in place in essential core areas of the business which indicate how well the business is performing

including customer satisfaction, false alarm statistics and preventative and corrective maintenance.

We would like every member of our staff to feel that they have a part to play in this goal and to encourage them to

continually find scope for improvement. Every part of our activities is included - not merely the final product supplied to

the client. For some members of staff their clients are other colleagues. This should serve our client to obtain a better

service or product and will allow us to deliver this more efficiently.

Every person should feel they can contribute ideas or a new approach and should be encouraged to constructively

review and challenge our methods and approaches if they can demonstrate a benefit by so doing.

The Management keep abreast of technological changes and innovations that may be of benefit to existing business

and provide a direction to new business areas.

These goals are formally reviewed by senior management at least annually to assess performance to these goals and

future targets and for their continued suitability. These reviews will assist in improving the effectiveness of the quality

management system.

The Quality System aims to prevent poor quality and to provide a framework where quality improvement can be sought

on a continuous basis.

It is part of the Company's training programme that this Policy is communicated, understood, implemented, at all levels

in the organisation.

The Policy Manual describes the systems and procedures which apply to the installation, monitoring and maintenance

of SECOM PLC systems and their satisfaction of British Standard BS EN ISO 9001:2008 and the NSI NACOSS Quality

Schedules SSQS101 and SSQS102

Signed:…………………………………………………

Minoru Takezawa – Managing Director

January 2014 Secom Plc Secom House 52 Godstone Road Kenley Surrey CR8 5JF

SystemsPolicies

SECOM PLC Environmental Policy

Signed:…………………………………………………



As a market leader in the installation, servicing and monitoring of electronic security systems, SECOM PLC recognises

that some of its activities and products will have environmental implications and has a strong commitment to enhance

the environment when possible and work in compliance with all applicable legislation and regulations. This comes from

the perception that SECOM PLC aims to create a safer and more convenient life resulting from the preservation of the

global environment, which links to our company’s ultimate objective; “To contribute to society through its activities”

To meet this commitment we have established an Environmental Management system, which addresses EMS

Environmental Protocols, BS EN ISO14001 current issue and operate environmental best practice throughout the

Company. This system has been progressively introduced throughout SECOM PLC’s operations in accordance with a

programme set by the Board of Directors.

This policy will be committed to writing and is communicated to all employees in order to make them aware of their

responsibility and is also available to the public and any other interested parties. The Environmental System will be

amalgamated with existing SECOM PLC Quality Management Systems already in place.

Each year, the Company sets realistic objectives and targets on its aspects and impacts as part of a process of continual

improvement of environmental policies, programmes and performance in the interests of prevention of pollution.

SECOM ensure that adequate financial and physical resources are available to ensure that Company objectives are met.

Business issues such as transportation, stationery and supplies, recycling and waste minimising are constantly under

review in order to meet targets and to continuously improve.

The aim is to minimise waste and ensure that there is effective control, which promotes, where possible, recycling,

energy conservation by efficient use and careful planning.

Performance will be monitored and reviewed and SECOM PLC will identify an individual within the Company with the

necessary responsibility, authority and resources to implement and manage the Environmental System.

Formal review of the Environmental Policy will occur once a year unless deemed necessary by changes in legislation

and/or need due to improved practices.

Policies

Health and Safety Policy Statement

It is the SECOM PLC policy that its operations shall be conducted in such a way as to ensure; so far as is reasonably

practicable, the Health, Safety and Welfare of its employees and of any other person who may be affected by its operations

are carried out safely.

The Managing Director has overall responsibility for Health, Safety and Welfare and will actively pursue the objectives of the

policy in-conjunction with fellow Directors, Regional Operations/Sales Managers, Area Manager and Line Management and

Safety Advisors. Each Regional Operations Manager / Area Manager / Regional Sales Manager is accountable to their Line

Director for the overall implementation of the policy. The Company requires that a high standard of Safety, Health and

Welfare shall be achieved and consistently maintained at all its places of work and offices.

The Company acknowledges the fact that safety and operational efficiency are complementary and that the use of safe

working practices and accident prevention techniques are a most important responsibility of Management. The company

will commit adequate financial and physical resource in order to continually improve our heath and safety performance.

The requirements of the Health and Safety at Work, etc Act 1974, and all legislation relevant thereto shall be regarded as

the minimum standard of Health, Safety and Welfare to be achieved. Where Safety Representatives are appointed under

the provisions of the Health and Safety at Work Etc Act 1974 they will be required to conform to the statutory regulations

governing the function and to assist Management in obtaining the maximum benefit in Health, Safety and Welfare matters

to be derived from joint consultation.

Protective clothing and equipment shall be provided, and shall be used by all employees when the nature of the work being

carried out requires the use of such protective gear in the interests of safety AND ACCIDENT PREVENTION.

All employees shall be encouraged to submit suggestions and ideas for improving the general standards of Health, Safety

and Welfare at places of work and offices.

Employees have a duty under Section 7 of the Health and Safety at Work, Etc Act 1974 to take reasonable care for their

own safety and the safety of any other person who may be affected by their acts or omissions and also to co-operate with

the Company in its arrangements to perform or comply with statutory safety obligations which include adherence to the

Company Safety Policy.

Any employees, regardless of status, found to be deliberately and / or consistently negligent in the performance of the

Company Policy on Health, Safety and Welfare, shall be subject to disciplinary procedures.

The Health and Safety Policy will be communicated to all new employees and amendments to existing policy will also

be communicated to all existing employees. Formal review of the Health and Safety Policy will occur once a year unless

deemed necessary by changes in legislation and / or need due to improved practices.

Signed:…………………………………………………



SystemsPolicies

Customer Service Policy

SECOM PLC is committed to delivering excellent customer service. This customer care policy sets out what this

commitment means in practice, what our customers can expect from us and what we expect from our customers.

We provide a wide range of services across many different locations to different people and it is important that everyone

receives the same high quality response. The ultimate goal is to retain satisfied customers.

Our Promise to youWe are committed to promoting access to our services. Staff are responsible for providing an efficient, caring and

professional service.

Responses

We will always:

• treat all customers with respect and courtesy,

• listen to what customers have to say,

• act in a professional manner and be polite at all times,

• ensure that you are dealt with quickly, fairly, in a courteous, helpful manner in reaching the right department/person

relevant to your enquiry,

• be open and honest and explain our decisions,

• apologise when we make a mistake and put things right,

• ensure that staff take responsibility for resolving or dealing with your query,

or that they refer it to an appropriate colleague,

• give as much information as possible to help you make informed choices,

• act in accordance with the law.

We would like you to:

• give us the information we need to help you,

• treat all our staff fairly and with respect,

• give us your views and suggestions to help us to improve our services,

• keep any appointments that you have with us.

Contact by telephone

We will:

• aim to answer the telephone within 20 seconds (six rings) during normal working hours. If a member of staff is not

available, their telephone should be answered by a colleague (by call diversion, transfer or group pick up) or by voice

mail as arranged for that member of staff,

• return your call within one working day if you have left us a message,

• ensure that staff are available 24/7 for answering emergency calls regarding your security system.

Contact in person

We will:

• always produce a valid ID Card of our identity which can be checked 24 hours a day.

commitment means in practice, what our customers can expect from us and what we expect from our customers.


SystemsPolicies

Signed:…………………………………………………



Contact in writing

We will:

• aim to respond to standard written enquiries within 5 working days or receipt, resolving the issues raised if at all

possible. If the issues are more complicated and likely to take longer to resolve, we will give you an idea of how long

this will take,

• ensure that within the response provided customers are given a named contact of the staff member dealing with

the issue.

Contact by email

We will:

• aim to respond to emails within 24 hours except at weekends or during bank holidays. All emails should at least

receive an acknowledgment within one working day stating when a full reply will be made if it is not possible to deal

with the inquiry immediately,

• aim to provide a full response to email inquiries within five working days of receipt, resolving the issues raised if at

all possible.

Delivering an effective service to customers with different needsAll our customers have the right to expect the same level of service. SECOM should be careful not to make assumptions

about people’s needs or abilities but should consult them to identify their needs.

Making the policy a successThis policy sets out SECOM PLC’s commitment to its customers. In order for us to learn and improve our services we want

to use the feedback from the contact that we have to make changes.

We will do this by:

• carrying out customer surveys annually to measure the success of the policy

• introducing internal monitoring to help all our services meet the standards

• supporting and training staff to provide better customer service

• monitoring our complaints to identify where we need to make improvements.

Customer care policyIf you feel that we have not met the standards set out in this policy you can speak to a customer service advisor. Contact

details can be found at the bottom of this Policy. All feedback received will be investigated and receive a full response.

More informationYou can find out more information about SECOM PLC by the following methods:

Tel: 0208 645 5400 - Via this website. www.secom.plc.uk - By email: [email protected]

Customer Service Policy (Continued)

Policies

SECOM PLC Sustainability Policy

Signed:…………………………………………………



What is Sustainability?

• Security of the environment, economy and society for present and future generations.

• Awareness of human actions that threaten the natural environment.

• Enabling people whoever they are to live satisfying lives without harming the planet.

• Living and learning with the understanding that all aspects of life are connected

• Understanding that social and environmental well-being for all are both essential if we are to lead healthy

and peaceful lives.

Who is the policy for?

• Everybody in the SECOM community – as well as regional and national partners and customer.

Sustainability Policy:

SECOM’s Sustainability Policy is based upon the following principles:

• A commitment to prevent and reduce environmental impact.

• A dedication to continuously improving on sustainability performance.

• To comply with, and exceed where practicable, all applicable legislation, regulations and codes of practice.

• To integrate sustainability considerations into all our business decisions.

• To ensure that all staff are fully aware of our Sustainability Policy and are committed to implementing and improving it.

• To minimise the impact on sustainability of all office and transportation activities.

• To make clients and suppliers aware of our Sustainability Policy, and encourage them to adopt sound sustainability

management practices.

• To review, annually report, and to continually strive to improve our sustainability performance.

• An assurance that the policy will be well communicated and managed.

Policies

Policies

Policies

. 1

ees are utilised to the full and that no applicant or employand resources of empl

tSECOM PLC is an Equal Oppor

Equal Opportunities Policy Statement

ees are utilised to the full and that no applicant or empl

es of this policy are to ensure that the vhe objectiT. reyounities Emplt


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tes of this policy are to ensure that the


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h cannot be justicwhiAND

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religion, trade union activi

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ees are utilised to the full and that no applicant or employand resources of empl

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ed on grounds other than these reasons.fih cannot be justi

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y and age (up to 65),treligion, trade union activi

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ed on grounds other than these reasons.

us or age group,tatal st, marir, genderect on his or her racial, national, colou

e a disproportionately avh hcy conditions or requirements, whi

y and age (up to 65),

or dependants, fy t, responsibiliytxuali

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ee;oyees are utilised to the full and that no applicant or empl


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2.3

2.2

2.1

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selection, promotion and training on the basis of their relati

Apply this policy to all selection procedures in order to ensure that individuals are treated 2.2

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related issues are show through their behaviour.


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Apply this policy to all selection procedures in order to ensure that individuals are treated

.ffately and equally to all categories of s

related issues are show through their behaviour.


vice to progress within the organisation.

e merits and abilities in relation to the

or the purpose of fApply this policy to all selection procedures in order to ensure that individuals are treated


or the purpose of


3.

2.5

2.4

policy will be subject to the Compa

his policy is based on the requirements of emplT

duties and to incorporate this requirement into Compa

h member of the Compacequire eaR2.5

delegated as appropriate to Departmen

ation and monitoring of the polictor the implemenfresponsible

or and monitor this policfy terall responsibiliove kaTTa2.4

y procedure and mrs disciplina’ynpolicy will be subject to the Compa

y emplnA. wayment lohis policy is based on the requirements of empl

y training syllabi.nduties and to incorporate this requirement into Compa

y not to discriminate either directly or indirectly in the course of his/her nh member of the Compa

tal Heads with responsibilitdelegated as appropriate to Departmen

T. yation and monitoring of the polic

. On the Compayor and monitor this polic

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ails to comply with the fee who yoy empl

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y not to discriminate either directly or indirectly in the course of his/her

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ation will be tailed implementhe deT

s behalf the Managing Director is ’yn. On the Compa

ails to comply with the

y not to discriminate either directly or indirectly in the course of his/her

s behalf the Managing Director is

Signed:…………………………………………………

5.

4.

Signed:…………………………………………………

hat adequate financte rensuM OECS

ter should be raised under the Compate, the maovaragraph 1 abP

ee considers that he or she has been treated unoyy time an emplnIf at a

aav resources are lcaishy and plaihat adequate financ

nter should be raised under the Compa

ee considers that he or she has been treated un

ectjy obnpamoCe to ensure that labila

ance procedure.evs gri’y

orably in terms of the criteria set out in favee considers that he or she has been treated un

.etmes are viect

orably in terms of the criteria set out in

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Signed:…………………………………………………

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a – Managing DirectorwaezkaTTaurMino

Signed:…………………………………………………

Secom House 52 Godstone Secom Plc410y 2ranua

a – Managing Director

Signed:…………………………………………………

y CR8 5JFerry SueenlKoad R Secom House 52 Godstone

Policies

Signed:…………………………………………………




Since its beginnings, SECOM PLC has endeavoured to develop innovative offerings in the area of security services, in

line with its mission to contribute to society through its business activities.

These efforts have enabled SECOM to respond to the increasing need for security and to provide peace of mind to

our society, as well as to achieve steady growth of our business.

Today, SECOM – comprising the parent company in Japan and the other companies of the SECOM Group – has

expanded its focus beyond its core security services to include fire protection services, medical services, insurance

services, geographical information services, and information and communication related and other services.

In addition to providing services that benefit society in each of its business areas, SECOM continues to consolidate

the foundation of the Social System Industry, a framework of distinctive, integrated, packages of products and

services that make life more secure, convenient and comfortable, and to reinforce the trust of its customers.

At SECOM we are aware of our responsibility not only to our employees, but also to the wider communities in

which we work. We try to make security a part of daily life and not to be treated as a burden.

Enabling human potential with the benefit of technology is the driving force behind everything we do at SECOM.

We are committed to doing business ethically and with integrity.

We have a duty to the environment too, which we take very seriously including, where possible, reducing our

carbon footprint, sourcing from sustainable sources and effective waste management - After all, our aim is to create

a better, safer society.


Respect for our neighbours and environmentis an important part of our work.


We’re totally committed to doing business

ethically and with integrity. SECOM Plc use a

distinctive framework founded by our parent

company, the Social System Industry, which

is built around integrated packages of products

and services that make life more secure,

convenient and comfortable, so that our

customers can get on with their life.

FundraisingEach year, SECOM holds a variety of different

events in order to help raise valuable funds for

worthy causes, as well as help boost team moral.

To date they have supported several

organisations through sponsorship, charity days,

raffles, corporate activities and customer events.

All of which have helped raise funds and put a

smile on people’s faces.

Our fundraising takes place via a range of events

such as dress down days, cake sales, book sales,

quizzes and other activities with all money raised

going to the nominated charity. Our aim is to get

our workforce to enjoy their involvement whilst

highlighting the cause and the importance of the

funds raised.

We are fully aware of our responsibility not only to ouremployees, but also to the wider communities in whichwe work. We try to make security a part of daily life andnot to be treated as a burden.

Since its beginnings, SECOM has endeavoured to develop innovativeofferings in the area of security services,in line with its mission to contribute tosociety through its business activities.

Certificates

Our certificates prove our credibility.Our certificates prove that when you choose

SECOM, an NSI Gold approved company,

your security will be provided by the highest

recognised industry standards as demanded by

the Police, and insurance industry.

Certificates

Case Studies

SECOM EXCELS IN SECURITY UPDATE

ExCel London Case StudySECOM CCTV systems protect ExCeL,

helping to ensure the London 2012

Olympic and Paralympic Games are

safe for visitors and participants.

Key Points

• Upgrade and integrate CCTV systems

• Installation of indoor and outdoor cameras, recording equipment and control systems

• IP-linked to on-site control suite

• Disaster recovery suite

• Ongoing maintenance

Case Studies

To ensure consistency of work and service

throughout the installation, the three-month

assignment was undertaken by a dedicated project

manager and a team of engineers. Our Business

Development Executive, Mark Nichols, summed up:

“SECOM is delighted that our systems have been

chosen to help protect ADNEC’s investment in the

Docklands regeneration, while also ensuring that the

venues are well secured for the safety of visitors and

staff, both now and during the prestigious London

2012 Olympics.”

Security RequirementExCeL London is regarded as a leading UK and

European exhibition and conference centre, hosting

major exhibitions and international conventions.

A £165 million expansion programme has raised its

profile further by adding 50% more event space and

London’s first purpose-built, self-contained International

Convention Centre (ICC). Part of the Abu Dhabi based

ADNEC Group, ExCeL and the ICC share a 100 acre

campus that also includes hotels, restaurants and

parking. With a key role to host seven Olympic and six

Paralympic events in 2012, the security of the whole

site is crucial and ADNEC needed to upgrade and

integrate its CCTV systems.

Secom’s Security SolutionSECOM won this major contract after a

five-way tender, during which we demonstrated our

commitment to long-term partnerships, based on

service and delivery. Our recommendation involved

installing additional indoor and outdoor cameras,

recording equipment and control systems.

While retaining the centre’s existing cameras, SECOM

has installed a substantial number of fixed and fully

functional cameras to increase surveillance capability

inside and around the ExCeL and the ICC. The cameras

are fully IP-linked to the centre’s on-site control suite

for monitoring and recording, and to other viewing

points, including a disaster recovery suite. SECOM

has also installed new digital recording equipment and

system controls, and will provide ongoing maintenance

for the new systems.

SECOM is delighted that our systems have been chosen to help protect ADNEC’s investment in the Docklands regeneration, and during the prestigious London 2012 Olympics.

Case Studies

SECOM RESPONSE GAVE SCHOOL INTRUDER DETENTION

School Alarm Case Study SECOM’s Intruder Alarm System delivered

a textbook response to a recent school

break in, leading to an arrest and custodial

sentence.

Key Points

• School security

• Monitored intruder alarm system

• Vigilant control centre operator

• Key response officer

• Working closely with Police

• Alarm Receiving Centre (ARC)

Case Studies

This case highlights the benefits of monitored alarms

for school security, and the efficient co-operation of

security professionals and police. A well co-ordinated

operation involving our trained control centre operator,

professional response officer and police stopped this

crime in progress and limited damage. SECOM’s task

as security experts includes working closely with

police so that we can help avoid false alarms. Our

experienced operators assess each incident and, as

in this instance, call for police support only when the

need is established.

SECOM’s Security SolutionSchools are often a challenge to secure because

of their size and layouts, especially when they

are surrounded by playing fields. This leaves them

vulnerable to vandalism and, increasingly, to burglary

because of the growing use of computers and other

valuable electronic teaching aids.

To protect its assets, one Yorkshire school decided

to install SECOM’s monitored intruder alarm system.

Intruders are usually unafraid when an alarm simply

sounds because they expect a normal staff keyholder

to take a while to arrive on site. With a monitored

system, our vigilant control centre operator would

be able to respond much more quickly, alerting a

professional response officer or the local police to

attend the scene, catching an intruder unaware.

.

SECOM’s Security SolutionThe school’s intruder alarm was triggered at 4am,

alerting operators at our Alarm Receiving Centre (ARC),

and a duty Key Response Officer was immediately

dispatched from our Leeds office. Arriving on site, the

officer found evidence of a break-in. After checking the

premises with caution and finding no other security

breaches, and no sign of the culprit, the officer called

a carpenter to board up the broken window. While

carefully monitoring the site situation and waiting

for the boarding-up service to arrive, the officer saw

a person at another window in the school. Police

were summoned and they arrested a suspect who

subsequently received a custodial sentence.

This school’s wise investment recently paid off when an early morning break-in was thwarted.

Case Studies

SECOM VISION FOILS OIL THEFT BID

Oil Depot Case Study Vigilance of SECOM Vision’s skilled control centre operators in a

distant monitoring centre foiled an attempt to steal valuable heating

oil from tankers parked overnight in an Essex fuel depot.

Case Studies

Key Points

• High Value, potentially dangerous site

• Vision monitored electronic guarding service

• Motion sensors

• Secom Video Response Centre

• Alarm Receiving Centre (ARC)

• Keyholder security

SECOM’s Security SolutionSECOM Vision recently proved it’s effectiveness by

foiling a late night raid at the oil depot. Our sensitive

cameras were triggered by movement in the depot

compound that alerted the duty operator in our Video

Response Centre, located in our Alarm Receiving

Centre (ARC), more than 40 miles from the scene of

the incident. After notifying the depot’s keyholder,

our control centre operator continued to monitor

the situation. When two intruders were seen filling

various containers direct from the parked tankers, the

operator called the police and updated the keyholder.

One intruder escaped but police made an arrest at the

scene and found a number of containers filled with oil.

SECOM’s successful response to the fuel depot raid

underlines the importance of professionally monitored

security solutions and an excellent relationship

between control centre operators and the police.

We are able to filter out ‘false alarms’, calling for

police support only where absolutely necessary,

as in this case.

Security RequirementThis oil depot, in a busy industrial area in Essex, is a

base for a fleet of tankers that deliver heating oil to

residential and other customers. To cover the area

inside the depot’s security fence, where the tankers

are frequently parked overnight, SECOM installed

cameras for our Vision monitored electronic guarding

service over four years ago. Vision was considered the

ideal solution for securing this high value, potentially

dangerous site. In the event of a breach in security

by intruders, our strategically placed cameras would

be activated by motion sensors, sending immediate

images via a secure link to the SECOM Video

Response Centre for assessment by trained control

centre operators.

.

Our security professionals are highly trained to assess situations on customers’ premises and to deliver the most appropriate response.

Secom Plc Secom House 52 Godstone Road Kenley Surrey CR8 5JF

Tel: 020 8645 5400 Fax: 020 8645 5500 www.secom.plc.uk W1412OT Issue 7 1401

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