innovate | collaborate | secure briefing
TRANSCRIPT
CRITERION Capabilities Briefing 1© 2019 Criterion Systems, Inc. Proprietary and Confidentialwww.criterion-sys.com
October 2019
Innovate | Collaborate | Secure Capabilities Briefing
© 2019 Criterion Systems, Inc. Proprietary and ConfidentialNovember 2019
CRITERION Capabilities Briefing 2© 2019 Criterion Systems, Inc. Proprietary and Confidentialwww.criterion-sys.com
© 2019 Criterion Systems, Inc. Proprietary and Confidential CRITERION Capabilities Briefing 2www.criterion-sys.com
OCTOBER 2019
ABOUT CRITERION SYSTEMS
93% of company revenue from prime contracts
HQ in Vienna, Virginia, with sites across the United States
CMMI Level 3 (Development and Services) ISO 9001:2015 ISO 20000-1:2011 ISO 27001:2013
Large business systems integrator and cyber operations-focused company, serving government customers since 2005, employee owned
Proven performance across broad customer base
Industry-standard certifications such as CISSP, CISM, ITIL, PMP, etc.
50%+ of staff cleared at Q or TS or higher
Corporate infrastructure in place
CRITERION Capabilities Briefing 3© 2019 Criterion Systems, Inc. Proprietary and Confidentialwww.criterion-sys.com
© 2019 Criterion Systems, Inc. Proprietary and Confidential CRITERION Capabilities Briefing 3www.criterion-sys.comOCTOBER 2019
CORE COMPETENCIES
Cybersecurity
IT Infrastructure Systems Engineering
Cloud/Data Center Management
CRITERION Capabilities Briefing 4© 2019 Criterion Systems, Inc. Proprietary and Confidentialwww.criterion-sys.com
© 2019 Criterion Systems, Inc. Proprietary and Confidential CRITERION Capabilities Briefing 4www.criterion-sys.com
OCTOBER 2019
CORPORATE INFRASTRUCTURE
Prime Contract Vehicles
• ITES-3S• GSA Schedule 70• DIA E-SITE• DOE NNSA IT Infrastructure and
Cyber Security (IICS) BPA• U.S. Navy Seaport-e and Seaport
NxG• USDA FNS BPA• USDA FAM BPA
Investment in infrastructure and automated tools for staffing, personnel security, and project control/cost management
Approved accounting system Experience with all contract types (FFP,
T&M, LH, Cost Plus)Dedicated recruiting organization;
worldwide staffing capabilities Proven senior management
CRITERION Capabilities Briefing 5© 2019 Criterion Systems, Inc. Proprietary and Confidentialwww.criterion-sys.com
© 2019 Criterion Systems, Inc. Proprietary and Confidential CRITERION 5www.criterion-sys.com
CRITERION Capabilities Briefing OCTOBER 2019
CYBERSECURITY
Cybersecurity Engineering and Technical Services
• Information System Security Engineering (ISSE)/Security Control Support
• Cyber Defense Technology/Information System Protection SupportEnterprise and Security Architecture Support
• IT and Cybersecurity Integration• Cybersecurity Infrastructure Operations and Maintenance (O&M)• CS&P Product Research, Evaluation, Testing, and Secure Configuration
Support• Secure IT Development, Design, and Implementation Support
Cybersecurity Governance and Program Management Services
• Data Security Support• CS&P Program Execution• CS&P Policy and Governance• CyberScale® CS&P Review Support• Risk Management Framework (RMF) Support• Enterprise Vulnerability Management and Mitigation Program
Support• CS&P Training Support
Cybersecurity Operations Services
• Security Operations Center Support• Focused Operations Services• National Security Systems Cybersecurity Support• Intelligence Community Cybersecurity Support• Information Operations Support• Critical Infrastructure Protection Planning and Program Support• Industrial Control Systems (ICS) Support• Privacy Protection Support
Cybersecurity Compliance, Risk Management, and Continuous Monitoring Services
• CS&P Program and System Audit Support• COMM and OSE Support• Command Cyber Readiness Inspection (CCRI) Support• Cybersecurity Service Provider (CSSP) • Site Assistance Visits (SAVs)• Information Operations Condition Implementation• Security Assessment and Authorization (SA&A)/RMF Support• Information Systems Continuous Monitoring (ISCM) Support• Risk Management and Risk Assessment Support• Cyber Supply Chain Risk Management Support
CRITERION Capabilities Briefing 6© 2019 Criterion Systems, Inc. Proprietary and Confidentialwww.criterion-sys.com
© 2019 Criterion Systems, Inc. Proprietary and Confidential CRITERION Capabilities Briefing 6www.criterion-sys.comOCTOBER 2019
CLOUD/DATA CENTER MANAGEMENT
Transitioning Applications and Data to the Cloud
• Cloud Computing• Virtualization and Consolidation• Application Modernization• Capacity Management• Storage Management• Rapid Provisioning• Computing Platform Automation/Orchestration• Cloud Cybersecurity and Compliance
Transforming, Consolidating, and Managing Modernized, Scalable, and Secure Data Centers
• Data Center Migration• Data Center Facilities Operations • Enterprise Services Portfolio Management• Information Technology Service Management• Contingency Planning, Business Continuity, and
Disaster Recovery• Service Asset and Configuration Management• Data Center Cybersecurity and Compliance• Network Operations Center (NOC) Management
CRITERION Capabilities Briefing 7© 2019 Criterion Systems, Inc. Proprietary and Confidentialwww.criterion-sys.com
© 2019 Criterion Systems, Inc. Proprietary and Confidential CRITERION Capabilities Briefing 7www.criterion-sys.com
OCTOBER 2019
IT INFRASTRUCTURE & SYSTEMS ENGINEERING
• IT Modernization• Network Operations Centers (NOCs)• Data Center Operations• Virtualization and Consolidation• Cloud Computing• Field Site Operations and Maintenance (O&M)• Network/Telecommunications Support• System/Application O&M• Help Desk and Desktop Support• System and Server Administration• Unified Application, Server, and Network
Monitoring• Database Administration• Contingency Planning, Business Continuity, and
Disaster Recovery• Lifecycle Asset Management• Configuration Management
IT Infrastructure Systems Engineering
• Enterprise Architecture and Design• IT Infrastructure Engineering• Information and Data Management• Concept Development• Requirements Engineering• System Architecture• System Design and Development• Systems Integration
CRITERION Capabilities Briefing 8© 2019 Criterion Systems, Inc. Proprietary and Confidentialwww.criterion-sys.com
© 2019 Criterion Systems, Inc. Proprietary and Confidential CRITERION Capabilities Briefing 8www.criterion-sys.comOCTOBER 2019
CYBERSECURITY CENTER OF EXCELLENCE
• 250+ certified/cleared cybersecurity professionals
• Dedicated cyber recruiters • Cyber Operations Maturity Model
(CyberScale™) used to assess current state of security operations and work with customers to enhance roadmaps for operational improvement
John Harrison, Director of the CoE, brings more than 15 years of experience designing cybersecurity programs for government and private sector industries. He draws on both his military and intelligence community background in cyber threat hunting and intelligence operations to advise customers on how to successfully secure infrastructure and systems.
The CoE:• Provides a dedicated group of experts focused on
cybersecurity best practices who deliver innovative solutions and achieve operational excellence for each of our customers
• Offers consistent delivery and execution on traditional cyber-related programs, enabling us to go after (and lead) more advanced cyber work
• Is a horizontal cyber practice supporting the entire company while managing all aspects of cybersecurity human capital management
CRITERION Capabilities Briefing 9© 2019 Criterion Systems, Inc. Proprietary and Confidentialwww.criterion-sys.com
© 2019 Criterion Systems, Inc. Proprietary and Confidential CRITERION 9www.criterion-sys.com
CRITERION Capabilities Briefing OCTOBER 2019
CYBERSCALE®
CyberScale®
Compliance & Risk
Management Solution
provides a unique
approach for
streamlining compliance,
mitigating, measuring,
and reporting risk at
every level of your
organization
Notional Interface
US Patent-Pending
CRITERION Capabilities Briefing 10© 2019 Criterion Systems, Inc. Proprietary and Confidentialwww.criterion-sys.com
© 2019 Criterion Systems, Inc. Proprietary and Confidential CRITERION 10www.criterion-sys.com
CRITERION Capabilities Briefing OCTOBER 2019
CYBERSECURITY CUSTOMERS
DOE NNSA OCIO – manage 24/7 cyber operations at NNSA IARC; maintain CSSP certification
DOE NNSA OST – provide 24/7 mission-critical cybersecurity support for classified and unclassified networks and applications
NSF – Cybersecurity and Privacy (CS&P), RMF, FISMA, and cyber operations program support Navy – support cyber operations, security engineering, C&A, and CND AF DCGS – provide network security; implement security fixes to meet AFCERT requirements
Completed the successful independent audit of NNSA OST’s classified cyber security program which found solid baseline configuration standards and consistent implementations, concluding the architecture is well-designed and implements defense in depth.
For the NNSA OCIO, designed and implemented a database of multiple Hadoop clusters, with the largest providing 1 Petabyte of storage offering HDFS, MapReduce, Hive, and Impala, Oracle RAC-70TB Oracle data warehouse, MySQL, and Microsoft SQLServer. The technical solutions have produced a cost savings for the Government of approximately $1.5M.
CRITERION Capabilities Briefing 11© 2019 Criterion Systems, Inc. Proprietary and Confidentialwww.criterion-sys.com
© 2019 Criterion Systems, Inc. Proprietary and Confidential CRITERION Capabilities Briefing 11www.criterion-sys.comOCTOBER 2019
CLOUD/DATA CENTER MANAGEMENT CUSTOMERS DOE NNSA OST – provide a turnkey design and solution for data center modernization,
including analysis of power, cooling, backup power, and other non-IT aspects DOE NNSA OCIO – maintain IARC private cloud environment for enterprise-wide network
data fusion and analytics in support of the cybersecurity mission for classified and unclassified networks
Commerce OCIO – provide Single Point of Contact (SPOC), ITILv3-aligned IT service desk support on-site
DOL OCIO – provide IT services to support OCIO’s mission to modernize and transition to the cloud
USDA DISC (formerly NITC) – support 24/7/365 mission-critical support for cloud-based hosting services, associated operations, security, and professional support services
Consolidated multiple data centers and currently support two DISC data centers and more than 100,000 end users, 5,000 physical and virtual servers, 863 network devices, and 9000 terabytes of data storage across 35 Federal organizations and business applications.
Established two geographically separated data centers and control centers that have significantly reduced risk to active OST missions and achieved an estimated cost savings of $4M annually.
CRITERION Capabilities Briefing 12© 2019 Criterion Systems, Inc. Proprietary and Confidentialwww.criterion-sys.com
© 2019 Criterion Systems, Inc. Proprietary and Confidential CRITERION Capabilities Briefing 12 www.criterion-sys.comOCTOBER 2019
SYSTEMS ENGINEERING CUSTOMERS DOE NNSA OST – play a key role in a new IT architecture for mission systems, separating
OST mission data center functions from the operations centers DOL OCIO – help develop DOL’s Enterprise Architecture Strategic Roadmap in support of
ensuring OCIO’s technology strategy serves their business strategy AF DCGS – ongoing efforts to more tightly integrate systems and to assess the viability of
migration to open architecture-based cloud computing platforms Navy CNRSE – provide IT mobility leading-edge technology, including engineering support
and technical expertise for Enterprise Land Mobile Radios (ELMR) and cell phone devices USDA FNS – integrate all state and local independent system data, performing significant
data analysis and validation to over 1.4 million recipient records
Addressed a latency issue for FNS eDRS, gaining order-of-magnitude increases in responsiveness; from 40+ second timeouts to now sub-second responses for multiple simultaneous users.
Criterion used virtualization to reduce risk and effectively implement security requirements, leasing space with tenant improvements at a cost of $200K, as opposed to the $2M+ estimates received.
CRITERION Capabilities Briefing 13© 2019 Criterion Systems, Inc. Proprietary and Confidentialwww.criterion-sys.com
© 2019 Criterion Systems, Inc. Proprietary and Confidential CRITERION Capabilities Briefing 13www.criterion-sys.com
OCTOBER 2019
INFRASTRUCTURE OPERATIONS CUSTOMERS DOE NNSA OST – 24/7 mission-critical classified and unclassified information and telecommunications
infrastructure support NNSA IICS OCIO – Manage NNSA CIO’s Security Operations Center/Network Operations Center
infrastructure 24x7x365 at IARC (NNS Information Assurance Response Center) Commerce OCIO – infrastructure operations and network engineering and support DOL OCIO – support OCIO’s transition to more efficient infrastructure, such as cloud services and inter-
agency shared services Navy CNRSE – maintain operations of NMCI network (second largest in the world), support legacy system
transition, and provide systems integration, network and systems administration, and engineering support USDA DISC (formerly NITC) – 24/7 monitoring and expert technical support for the USDA Enterprise Data
Centers AF DCGS – classified sustainment and maintenance support for distributed operations across 40 sites
worldwide
Criterion’s team facilitated global sync for all DCGS sites of the AF’s 480th ISR Wing enabling them to process approximately 700 gigabytes of information flow daily.
Criterion has eliminated a number of OST legacy servers, reduced rack space requirements by 50 percent, virtualized more than 80 percent of OST systems, and increased available rack/floor space in the data center by more than 400 percent, due to layout and configuration redesign, which also improved cooling in the room.
CRITERION Capabilities Briefing 14© 2019 Criterion Systems, Inc. Proprietary and Confidentialwww.criterion-sys.com
© 2019 Criterion Systems, Inc. Proprietary and Confidential CRITERION Capabilities Briefing 14www.criterion-sys.comOCTOBER 2019
AWARDS AND RECOGNITION
Washington Post Top WorkplacesCategory: Midsize CompaniesRank 2019: 49
EY Entrepreneur of the YearRegion: Mid-AtlanticCategory: CybersecurityRank 2019: Winner
Top Military Friendly® EmployerList: 2020
Virginia BusinessFastest-Growing CompaniesRank 2019: 28Rank 2018: 27
Washington Business JournalFastest-Growing Companies Rank 2019: TBD (Announced in Oct. 19)Rank 2018: 21
Largest Private CompaniesRank 2019: 98/100
Largest Cybersecurity CompaniesRank 2019: 23Rank 2018: 20
Inc. 5000 List of Fastest Growing Private Companies Rank 2019: 1,444Rank 2018: 1,565Rank 2017: 1,350Rank 2010: 1,690Rank 2009: 10
Growth Business Workplace
NOVA Chamber of CommerceOutstanding Corporate Citizenship AwardsRank 2018: Nominee
Corporate Citizenship
Moxie Award: Boldness in BusinessCategory: CybersecurityRank 2017: Winner
NVTC Cyber CEO of the YearRank 2019: Finalist
CRITERION Capabilities Briefing 15© 2019 Criterion Systems, Inc. Proprietary and Confidentialwww.criterion-sys.com
© 2019 Criterion Systems, Inc. Proprietary and Confidential CRITERION Capabilities Briefing 15www.criterion-sys.com
OCTOBER 2019
COMMUNITY INVOLVEMENT
Since 2009, Criterion has supported The Women’s Center (TWC), an organization that provides mental health counseling, support, and education to the metropolitan area to help people live healthy, stable, and productive lives. We are patron sponsor of the organization, donating $10,000 annually. Employees also volunteer on various committees, and recently created a series of three webinars on career advice.
Criterion’s corporate philosophy holds that true success requires us to give back to our community.
Patron Sponsor
Other Community Support
In communities where our employees live and work across the United States, we seek out local leaders and organizations to partner with to make a difference.
CRITERION Capabilities Briefing 16© 2019 Criterion Systems, Inc. Proprietary and Confidentialwww.criterion-sys.com
© 2019 Criterion Systems, Inc. Proprietary and Confidential CRITERION Capabilities Briefing 16 www.criterion-sys.comOCTOBER 2019
CRITERION SYSTEMS’ PAST PERFORMANCE
CRITERION Capabilities Briefing 17© 2019 Criterion Systems, Inc. Proprietary and Confidentialwww.criterion-sys.com
© 2019 Criterion Systems, Inc. Proprietary and Confidential CRITERION Capabilities Briefing 17 www.criterion-sys.comOCTOBER 2019
U.S. DEPARTMENT OF AGRICULTURE (USDA) PAST PERFORMANCE
Digital Infrastructure Services Center (DISC, formerly NIST)
Key Result:
Criterion is the prime contractor managing $90M and 90 FTEs supporting five data centers and more than 100,000 end users, 5,000 physical and virtual servers, 863 network devices, and 9000 terabytes of data storage across 35 Federal organizations and business applications. We:
Provide 24/7/365 mission-critical technical support services for the Office of the Chief Information Officer.
Design and create architectural and infrastructural designs and technology roadmaps for OCIO.
Provide enterprise-wide cost competitive, cloud-based, automated data processing hosting services.
Manage a single customer self-service portal called AgCloudthat enables multi-cloud management, competitive pricing, pre-approved methods for cloud by department, and automatically provisions Cloud Access Security Platform managed services.
Criterion won the U.S. Government Distinguished Team Award. Our managed services team demonstrated exemplary innovation and teamwork on the OCIO-DISC’s strategic initiatives to enhance and secure commercial cloud capability, increase cloud adoption, and improve customer experience in support of the Secretary’s IT Reform and Modernization initiatives through the delivery of Cloud Access Security Platform managed services and Cloud Lifecycle Management portal.
CRITERION Capabilities Briefing 18© 2019 Criterion Systems, Inc. Proprietary and Confidentialwww.criterion-sys.com
© 2019 Criterion Systems, Inc. Proprietary and Confidential CRITERION Capabilities Briefing 18 www.criterion-sys.comOCTOBER 2019
U.S. DEPARTMENT ENERGY (DOE) NATIONAL NUCLEAR SECURITY ADMINISTRATION (NNSA) PAST PERFORMANCE
Office of the Chief Information Officer (OCIO) Cybersecurity
Support Services (TO#1)
Key Results:
Criterion is the prime contractor managing $261M and 128 FTEs to support the engineering, operations, maintenance, and management contract. We support operations for 92 different customer enclaves, across 4 classified and unclassified networks, providing services for 65,000+ users with more than 100,000 endpoints. We:
Serve as a Tier-2 Cybersecurity Services Provider (CSSP). Provide 24/7/365 network security monitoring and incident
response support to 92 locations from the primary SecurityOperations Center (SOC) in Las Vegas, Nevada.
Manage and support the Information Assurance Response Center (IARC) including the highly complex location move of the NNSA IARC to improve efficiency, expand monitoring capacity, and increase cyber operational effectiveness.
• Increased monitored customer enclaves from 68 to 92.
• Managed and supported the IARC Cyber Innovation Lab.
• Collaborated on the establishment of the NNSA Cyber Threat Intelligence Center of Excellence.
• Developed an NNSA Enterprise Cybersecurity Training Program and IARC Service Catalog.
CRITERION Capabilities Briefing 19© 2019 Criterion Systems, Inc. Proprietary and Confidentialwww.criterion-sys.com
© 2019 Criterion Systems, Inc. Proprietary and Confidential CRITERION Capabilities Briefing 19 www.criterion-sys.comOCTOBER 2019
U.S. DEPARTMENT ENERGY (DOE) NATIONAL NUCLEAR SECURITY ADMINISTRATION (NNSA) PAST PERFORMANCE
Office of Secure Transportation (OST) IT and Telecommunications
Support Services
Key Result:
Criterion is the prime contractor managing $45M and 40 FTEs to deliver 24/7/365 mission-critical classified and unclassified support for the information and telecommunications technology infrastructure. This includes more than 100 managed devices, 35 applications, 48 physical servers, 86 virtual servers, 34 VoIP phones, 375 mobile devices, and 2 data centers. We:
Played a key role in mission architecture redesign, allowing DOE NNSA OST to implement an alternative operations center at a cost of about $200K vs. a $2M+ solution proposed by another contractor.
Located office space in Albuquerque to provide an area for a new development, testing, and staging laboratory. Because of the rigorous testing methodology instituted by Criterion, recent major code pushes have been nearly flawless.
As part of OST’s 3-year IT modernization efforts, OST saved $4 million per year and advanced the deployment of new technologies in a mission-critical environment by “insourcing” software development to Criterion, adopting agile methodologies to provide more capabilities faster.
CRITERION Capabilities Briefing 20© 2019 Criterion Systems, Inc. Proprietary and Confidentialwww.criterion-sys.com
© 2019 Criterion Systems, Inc. Proprietary and Confidential CRITERION Capabilities Briefing 20 www.criterion-sys.comOCTOBER 2019
U.S. DEPARTMENT ENERGY (DOE) NATIONAL NUCLEAR SECURITY ADMINISTRATION (NNSA) PAST PERFORMANCE
Policy and Governance Support Services
Key Result:
Criterion is the prime contractor managing $34M and 43 FTEs providing oversight support, and subject matter expertise and guidance related to compliance program management and NNSA cyber and IT governance. Further tasks include policy coordination, data collection and analysis, strategic communications support, and end user training. We:
Developed an NNSA enterprise-wide information infrastructure aligned with the NNSA Governance and IT Management Framework.
Implement an effective mix of technology, policy, and risk management practices to enhance the information management of the Nuclear Security Enterprise.
Criterion significantly enhanced NNSA compliance program management with a number of IT and Cybersecurity related statutory domains including FITARA, records management, privacy, section 508, and IT project oversight.
CRITERION Capabilities Briefing 21© 2019 Criterion Systems, Inc. Proprietary and Confidentialwww.criterion-sys.com
© 2019 Criterion Systems, Inc. Proprietary and Confidential CRITERION Capabilities Briefing 21 www.criterion-sys.comOCTOBER 2019
U.S. DEPARTMENT ENERGY (DOE) NATIONAL NUCLEAR SECURITY ADMINISTRATION (NNSA) PAST PERFORMANCE
Program and Project Management Support Services
Key Results:
Criterion is the prime contractor managing a $10M and 11 FTEs program executing project management services to augment DOE NNSA current Federal staff in Washington, DC; Germantown, MD; Albuquerque, NM; and Las Vegas, NV. We:
Implement a proven and repeatable project management framework for all NNSA IT/cyber projects enterprise-wide.
Develop quantitative and qualitative characteristics of a proposed project and create a business case for system changes/new features that provides an overarching guide to determine the best technical and cost-effective solution to effectively capitalize on return on investment.
Completed and closed 11 projects; currently managing 8 active projects with 4 additional projects on hold by the customer due to resource constraints.
• Established a Project Management Office (PMO) for the NNSA’s Chief Information Officer.
• Created standardized processes and templates for project management.
• Established a center of excellence for Project Management for the NNSA CIO.
CRITERION Capabilities Briefing 22© 2019 Criterion Systems, Inc. Proprietary and Confidentialwww.criterion-sys.com
© 2019 Criterion Systems, Inc. Proprietary and Confidential CRITERION Capabilities Briefing 22 www.criterion-sys.comOCTOBER 2019
U.S. DEPARTMENT OF COMMERCE (DOC) PAST PERFORMANCE
Office of Information Technology Services (OITS)
Key Result:
Criterion is the prime contractor managing $26.5M and 36 FTEs to support IT and engineering services service delivery at the DOC Office of the Secretary for the Herbert C. Hoover building (HCHB) network infrastructure (HCHBNet). We:
Established and maintain a Tier 0 self-service capability via a Self-Service Portal, empowering end users and enhancing targeted outreach and training programs.
Support the overhaul of the National Oceanic and Atmospheric Administration (NOAA) and EDA’s (Economic Development Administration) ServiceNow instances to include special workflows, special notifications, special SLAs, special surveys, and automatic approvals.
Conduct data migration. Our Windows 10 migration was commended by the DOC Customer: “None of our other migrations had that type of thorough prep. We really appreciate the help and the expertise.”
Under pressure to address issues prior to the Secretary departing on international travel, DOC OESS management commended Criterion staff for an outstanding level of service in addressing issues quickly and providing the Secretary mobile access to his calendar. OESS stated “What looked impossible at the beginning of the week was resolved by week’s end. This act has made OCIO shine.”
CRITERION Capabilities Briefing 23© 2019 Criterion Systems, Inc. Proprietary and Confidentialwww.criterion-sys.com
© 2019 Criterion Systems, Inc. Proprietary and Confidential CRITERION Capabilities Briefing 23 www.criterion-sys.comOCTOBER 2019
U.S. AIR FORCE DISTRIBUTED COMMON GROUND SYSTEM (AF DCGS) PAST PERFORMANCE
Sustainment Support Services
Key Results:
Criterion is the prime contractor managing $28.5M and 50 TS/SCI cleared FTEs to install, integrate, and maintain a wide variety of Commercial Off-the-Shelf (COTS) computer systems, hardware, and software applications across multiple sites, while working in a highly secure environment where both speed and accuracy are critical to mission success. We:
Support system administration and engineering. Recognized for network support by the Det 1 Commander and Deputy Commander of the 548th ISR Group as being critical support, allowing the analysis of images to support Humanitarian Aid/Disaster Relief missions and the delivery of relief supplies.
Provide network operations center support. Prevented the loss of data servers and potentially saved the Air Force up to $4M through our quick response to environmental issues in the operating space
Lead fiber and switch upgrades which have ultimately increase Full Motion Video download times and overall productivity by nearly 200%.
• Technician’s actions resulted in a repair which prevented the loss of 20% of a sites operating capability.
• When two mission critical classified servers failed into administrative lockdown, Criterion resolved incidents on both servers and saved three years of critical audit data.
CRITERION Capabilities Briefing 24© 2019 Criterion Systems, Inc. Proprietary and Confidentialwww.criterion-sys.com
© 2019 Criterion Systems, Inc. Proprietary and Confidential CRITERION Capabilities Briefing 24 www.criterion-sys.comOCTOBER 2019
NATIONAL SCIENCE FOUNDATION (NSF) PAST PERFORMANCE
Cybersecurity and Privacy (CS&P) Support Services
Key Results:
Criterion is the prime contractor managing $20M and 20 FTEs to support enterprise-wide cybersecurity and privacy services. Criterion provides program/project management support; CS&P oversight, compliance, and policy support; Risk Management Framework (RMF) and FISMA program support; contingency planning support; operations and engineering support; vulnerability management support, incident response, and IT forensics. We:
Manage and protect NSF infrastructure and assets while maintaining an open and collaborative environment for scientific research and discovery.
Provide cyber security-related expertise and leadership to drive NSF’s transformation initiatives that include transitioning the NSF Data Center to “as a service” (externally hosted) approach.
• Criterion stood up the NSF Security Operations Center (SOC).
• We successfully corrected many of the tasks that were left in negative performance standings when the contract transitioned to Criterion increasing performance and customer satisfaction.
CRITERION Capabilities Briefing 25© 2019 Criterion Systems, Inc. Proprietary and Confidentialwww.criterion-sys.com
© 2019 Criterion Systems, Inc. Proprietary and Confidential CRITERION Capabilities Briefing 25 www.criterion-sys.comOCTOBER 2019
U.S. FIRE AND AVIATION MANAGEMENT (FAM) PAST PERFORMANCE
Application Support Services Blanket Purchase Agreement
Key Result:
Criterion is the prime contractor managing $25M and 30 FTEs supporting 20 applications used by the interagency fire community that includes more than 11,000 users during high fire season and more than 50,000 user accounts enterprise-wide. We:
Implement an Agile software development approach and CMMI-DEV Level 3 to support enterprise applications.
Adhere to pre-defined annual engineering, development, and enhancement timeframes, with a separate 7-month "fire season" where the 24/7 operational tempo creates different prioritization for our work.
Analyze and integrate applications with servers to evaluate updates/communications from host environment providers such as NITC and Earth Resources Observation and Science (EROS) Data Center.
Criterion was recently awarded a contract to provide technical leadership and support to FAM application Middleware. This enables streamlined and cost-effective application and contract performance.
CRITERION Capabilities Briefing 26© 2019 Criterion Systems, Inc. Proprietary and Confidentialwww.criterion-sys.com
© 2019 Criterion Systems, Inc. Proprietary and Confidential CRITERION Capabilities Briefing 26www.criterion-sys.comOCTOBER 2019
WHY CRITERION?
Large business systems integrator and cyber operations company
Partner-centric culture –collaborate to accomplish agency missions
Exceptional qualifications and prime contract references
Highly skilled and trained personnel • Clearances: 50% of staff cleared at Q or TS or
higher • Certifications: 80% maintain certification in
area of expertise• Retention: average rate for the last three years
is more than 92%
Leverage COEs and capabilities across like programs
Mission-focused service delivery
Successful contract transitions across multiple geographic regions