innovating to benefit from totex & …...totex and outcomes have helped to remove barriers to...
TRANSCRIPT
INNOVATING TO BENEFIT
FROM TOTEX & OUTCOMES
Copyright © United Utilities Water Limited 2018 2
OUTCOMES AND TOTEX
Totex and Outcomes have helped to remove barriers to companies innovating to deliver better, more efficient solutions, to the benefit of customers:
OUTCOMES Reduced reliance on specified, pre-determined output/solution – outcomes provide more freedom to innovate in delivering better service at a lower cost.
Enables insight from customers to be better reflected in plans, and for service delivery to evolve along with developments in our understanding of customer preferences.
TOTEX Removes focus on specific capital solutions – change in language has challenged the sector to shift focus onto performance, and how this can be delivered/improved at the lowest cost.
Totex and Outcomes don’t enable innovation - they remove potential barriers and provide behavioural cues, which help companies more fully to unlock the benefits of innovation to deliver better service at a lower cost
Copyright © United Utilities Water Limited 2018 3
AdvertiseWritten
applicationShort-list Pitch day Lab period Continue? Implement
INNOVATION LAB
A. EMBEDDING AN INNOVATION CULTURE
CEO CHALLENGE
Connected water and customer
Proactive customer
actions
Predictive asset
maintenance
Safe and healthy worker
Future of water
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Focus DesignDevelo
pDeliver1 3 4 5Explore2
30 solutions developed2/3 implemented
Solutions around: Use of unmanned vehicles(drones), Big data, automation, improving customer experience, employee
engagement and training, behavioural management
Talent spotting: Best performers are accelerated into leadership positions
Copyright © United Utilities Water Limited 2018 4
Holistic risk assessmentEnhanced modellingIntensive monitoringBenchmarkingStakeholder engagement
Innovation
Innovative “flexible permits”Natural capital pilotNutrient tradingNew low tech asset for P removal
INTEGRATED THINKING AT CATCHMENT SCALE
B. MEETING OBLIGATIONS IN A DIFFERENT WAY
SYSTEM OPERATION IN AN INTEGRATED CATCHMENT
Co-creationCo-delivery of catchment interventionsMatch funding opportunitiesPetteril steering groupCommunity engagement
Multiple benefitsTargeted asset + catchment interventionsMatch funding opportunitiesMore for lessFlooding and water quality improvementsAdded natural capital valueLong-term benefits to the catchment
Copyright © United Utilities Water Limited 2018 5
C. ALL SCALES AND ALL BUSINESS AREASWATER EFFICIENCY – PROVIDING CUSTOMERS WITH DATA
We’re working with Advizzo to trial new Home Usage Reports for 100,000 metered customers.
Online reports will present customers with user friendly, timely information on their water consumption to empower them to manage their bills through improved water efficiency. This service is integrated within our digital channels, encompassing our My Account customer portal. Research with customers in developing those channels highlighted their desire for more personalised information to give them better control over their bill.
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D. FAST ADOPTION OF NEW TECHNOLOGIESDESIGN FOR MANUFACTURE & ASSEMBLY
Davyhulme modernisationWalls assembled in 4 days vs traditional 4 weeks.This project had >5000 DfMA standard products
Outline
• Simple one-tank concept
• No clarifiers, no moving decanter, no mixers
• Extensive biological COD, N- and P-removal
• Potential for future P recovery
• Easy operation
Nereda cycle
Energy and chemical savings
Benefits
Around 60% smaller footprint allowing for lower Totex solutions, especially where the are boundary constraints:
• high biomass concentration
• no selectors, no anaerobic tanks, no clarifiers
Benefits
• > 25-35% thanks to less rotary equipment
• more efficient aeration
• lower chemical requirements
Reduction in footprint
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Day 1 Day 2
Day 3 Day 4
NEREDA
Copyright © United Utilities Water Limited 2018 7
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