innovation and project management at eth library

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Gabriella [email protected]

Innovation and project management at ETH Library

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ETH Zurich - Swiss Federal Institute of Technology

Founded 1855 University for technology and the

natural sciences Driving force of industrialisation in

Switzerland Today More than18‘500 students from 110

countries, including 4‘000 doctoral candidates

About 500 professors teach and conduct research in engineering, mathematics, natural sciences, and social sciences…

04/05/2016Gabriella Padovan 2

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ETH-Bibliothek – ETH’s library Main and 4 special libraries spread over five

locations ETH Archive, other archives and special

collectionsThe physical library 7.9 Mio Holdings, including 3 Mio volumes, 5’400

subscribed print journals Images, archival material, maps, manuscripts,

drawings and printsThe electronic library 163’000 e-books, 17’000 e-journals, 13’000 e-citations, 30’000 e-collections 400’000 digitised photographs, maps, special

collectionsNational services hosted Consortium of Swiss Academic Libraries NEBIS library network National digitisation projects like e-rara.ch and e-

periodica.ch

ETH-Bibliothek – Swiss centre for technical and scientific information


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1919

1922

1936

1972

19661950

19902014

2014

1929


Change – a constant topic in the library

http://doi.org/10.3932/ethz-a-000022103 ETH-Bibliothek: Frank Blaser

ETH-Bibliothek: Frank Blaser

http://doi.org/10.3932/ethz-a-000014323

http://doi.org/10.3932/ethz-a-000016793http://doi.org/10.3932/ethz-a-000014061http://doi.org/10.3932/ethz-a-000014065

http://doi.org/10.3932/ethz-a-000014060http://doi.org/10.3932/ethz-a-000014058

http://doi.org/10.3932/ethz-a-000013203

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Change with respect to usage

0250'000500'000750'000

1'000'0001'250'0001'500'0001'750'0002'000'0002'250'0002'500'0002'750'0003'000'0003'250'0003'500'0003'750'0004'000'0004'250'0004'500'0004'750'0005'000'0005'250'0005'500'0005'750'000

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014

Usage of products ETH-Bibliothek 2004 – 2014Loans (printed documents)

Document delivery

subito, FIZ

Accesses library website

Accesses databases

Accesses licensed electronic journals

Accesses ETH E-Collection (PDF downloads)

Accesses e-books


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Director

Dr. R. Ball

Collections and ArchivesDr. S. Wiederkehr

Customer Services

Dr. A. Piguet

Media and IT Services

A. Kirstein

Innovation and Development

Dr. F. Regner

4 supporting units

Change with respect to organisation


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Top down Clear signal by change of

organisation through reorganisation in 2014

Embedded in organisation Connected to process and

product management Bottom up Participation in forward-looking

evaluations Support of internal project

proposals Networking in- and outside of

library14/07/2016Gabriella Padovan 7

Introduction of Innovation Section

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Innovation and Development

Innovation and Project

DevelopmentWeb and Digital

Media

Idea Management Project Management Office Methodology Monitoring of projects Review of project proposals

Conduct projects Run Social Media Run the library’s website of the

Knowledge Portal Trend watch by reading journals,

blogs and attending conferences Cooperation in NMC trend report

library edition

Section’s Organisation and Tasks


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Description1. New idea is handed in2. Further investigation by manger

of ideas’ pool if necessary3. Management decides once a

month on new ideas4. Idea is handed over to

appropriate unit5. If all works well it is

accomplished in due time6. Some ideas are set back (more

clarification required, workload, not suited,…)

7. Some ideas are rejected, as a result of management’s discussion


Ideas’ management – Overall Process

Lifecycle of ideas

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How to hand in ideas Everyone working at ETH

Library is invited to hand in his/her work-related ideas during the year.

There are no rules to be followed like explaining the aim, benefits, how to reach the goal or anything similar.

The entry is visible to all staff and not anonymous.

Decisions of the management are given in written and explained in person if need be.

Voting by end of year All staff members are invited to

vote on the ideas entered into the ideas’ pool at the end of the year.

All ideas – also the rejected ones ore not yet approved ones – are open for voting.

The nomination takes place at the corporate event in Dec.

The first, second and third winners receive a prize.


«Ideas’ pool»

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Some statistics

Status of ideas since 2009: Total=91


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Library’s project management method is based on a light version of HERMES

Cascading system which proceeds according to phases

Regular reports to steering committee are key (Milestones)

Support, templates and guidelines are offered by PMO


PM Office – Standards and Guidelines

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Monitoring of Projects

Quarterly monitoringof each project by standard criteria:

• Summary of activities• Assessment of duration,

costs, results and overall status by traffic lights

• Description of project activities and reached milestone(s)

• Outlook of next steps


- …. [Description]…. -

Project 1

John M.

Project 2

John D. - …. [Description]…. -

Project 2

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Projects – some examples

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Customer surveymakes clear thatsome changes wererequired

Challenge was: howto react in a fast wayto changing userneeds and devices


Knowledge Portal 2010 - 2013

Print Screen of 2010

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Refresh Knowledge Portal – Mandate

Small Change«Responsive Design»

Accessibility

Do it fast - in 3 monthsRFPs

Conflicting aims

Linkage to Primo


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Innovative development for selected electronic holdings of ETH library

One step further in library work: enhance indexing by deepening it -> single pages, snippets

ETHorama


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By: Germano Giuliani


ETHorama Architecture

ETH-Staff

BenutzerRecherche

Backend User Interface

BIBonMAPFrontend

REST API (RIB)

Datenfluss

Legende:HTTP Link

Benutzerinteraktion

ImportBearbeiten

& Freischalten

Wissensportal (Primo)

E-Pics (Bildarchiv

Online)

E-Rara

retro.seals

Backend (eZ Publish) QuellsystemeFrontend (RIA)

Anzeige / Ausgabe

Goo

gle

Exp.

E-Collection

X-Service

Datenhaltung

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ETHorama Workflow


By: Dr. Meda Hotea

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User experience? – I

Results of eye tracking tests: activity of eyes; By: usability.ch


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User experience? – II

Results of eye tracking tests: heat map i.e. retention timeBy: usability.ch


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Launched: http://ethorama.library.ethz.ch

04/05/2016Gabriella Padovan 24Print Screen of 2016

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ETH library’s mandate to serve «the public»

Result of customer survey 2011

Trend of usage and development of stock

Why E-Lending?

Based on loan figuresAnnual report. ETH library, 2011, p. 34


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Preparing the pilotACM (Association for Computing Machinery) ACS Symposium Series OnlineAGU (American Geophysical Union) AIAA (The American Institute of Aeronautics and Astronautics) AMS (American Mathematical Society)ASCE (American Society of Civil Engineers)ASM (American Society for Microbiology)ASM Materials InformationASME (American Society of Mechanical Engineers)Begell Digital Library BirkhäuserBrill Academic Publishers CABI (Centre for Agricultural Bioscience International) Cambridge Books Online Cold Spring Harbor Laboratory PressCRC Press De Gruyter DETAIL ECCO (Eighteenth Century Collections Online) Edward Elgar Elsevier E-Books Emerald European Mathematical Society

National Research Council (NRC)NCCO (Nineteenth Century Collections Online)OECD iLibrary Oldenbourg Wissenschaftsverlag / Akademie Verlag Ovid (Books@Ovid)Oxford University Press Palgrave Connect Pearson Studium Penn Well RSC eBook Collection SAE Digital Library Safari Tech Books Online SageSciTech Publishing (Imprint von IET) SEG (Society of Exploration Geophysicists)Siam Reference Collection Smithers Rapra SPIE E-Books Springer E-Books Taylor & Francis ThiemeUTBWiley Online Library Woodhead World Scientific eBooks

Discuss, explain, negotiate,….

Future MedicineFuture Science Gale Virtual Reference Library (Cengage Learning) Geological Society of America (GSA)Geological Society of London Giardino di Archimede Hanser IEEE/IEE electronic library IET (Institution of Engineering Technology) Industrial Press Institution of Civil Engineers (ICE)IOP (Institute of Physics)IOS Press Books Online ISA (International Society of Automation) ITIL (Best Management Practice) IWA Publishing (International Water Association)JSTOR Karger Mary Ann LiebertMcGraw Hill MIT Press Momentum Press IGI Global Morgan & Claypool MyiLibrary

Participation in pilot (conditions)?

Selection of publishers


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De Gruyter Morgan Claypool Springer World Scientific

Publishing

Start with 26’000 E-Books

At Pilot’s Start 2014


Search results


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After 6 Months – 2014

Users 327

Usages 1’739

Whereof single e-books 943

E-Books available 26’411


http://www.clownsails.de/web/spezial/siegerpodest.gif

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“Today” – by the end of 2015

Users 1’646

Usages 5’535

Whereof single e-books 2’419

E-Books available 53’174



Thank you very much for your attention.

[email protected]

innovation and project management at eth library

Education