Innovation @ DMA brief about SOA in DM

18 November, 2006

Abdul Hakim MalikDirector – Information Technology Department, Dubai Municipality

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Arab Pan Award for Best Portal

Portal Best Middle East Web Content

Middle East Technology Award

UAE Award for Portal’s Content

e-Government Department Excellence Award United Nations e-Government

e-Government Awards

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Topics Overview

Introduction to Dubai Municipality

Fact sheet

SOA – Definition

SOA @ DM – Why?

SOA @ DM – Phase 1

Lessons learnt

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Introduction to Dubai Municipality

Dubai Municipality is one of the largest government organizations in Dubai in terms of the number of people it employs, the volume of services it provides to the public and the projects it carries out

Dubai Municipality is the major driving force behind the development process of Dubai City as a whole

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Introduction to Dubai Municipality

Dubai Municipality was established in the 1940s with total staff strength of 3

Today, it is a large government organization with:- more than 10,000 employees - more than 100 sites- more than 25 departments

In short, the Municipality's growth reflects the growth of Dubai in general

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About IT in DM

Our vision.The Information Technology Department (ITD) was established in 1985The ITD started with 2 employees and now has more than 170 employees There are 4 sections:- E-Government- Operations and Network Services- Systems Development- Office Automation.

ITD has developed:- more than 100 backend applications- more than 400 e-services

ITD has more than:- 90 Servers- About 3700 PCs

Different platforms are running in our data center like Windows, Sun Solaris and Linux is on the way

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Dubai Municipality’s e-Government initiative is based on the vision of HH Sheikh Mohammed Bin Rashid Al Maktoum

“Use e-Government solutions as the primary delivery channel to provide a single, easy, integrated, and reliable

means of access to Municipal information and services.”

e-Government Objectives

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Public Health(Medical and Veterinary certificates)Hospitality (Hotels, Motels, Restaurants)Financial (Online Billing Payment System)Planning (Demarcation, Zoning etc.)No Objection Certificates (NOCs for different services)Engineering (Blocks, Materials, Calibration etc.)Environment (Hazardous and Non-hazardous materials)Contracts (Tendering & Purchasing)Advertisement (Permits)

Directory of Services

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Fact Sheet

Integration- Dubai Police- Dubai Ports Authority- Dubai Naturalization and Residency Department- Etisalat- DEWA – Electric & Water Authority

Language Support- Bi-Lingual Support (Arabic & English)- Multi-lingual in planning- 133 nationalities resident of Dubai

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Fact Sheet

As of Oct 2006

Number of e-services - more than 515Total Online Transactions - 2,426,884Total Amount Paid Online - DHS 34,831,112Registered Companies - 8,387Registered Business Users - 21,843Average number of weekly transactions is about 60,000Customer visits have been reduced by 70% and in some cases by 100%

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SOA - Definition

Maps business processes to coarse-grained software “services”Facilitates integration of these loosely-coupled services into platform-independent applicationsIs based on open standards

A service-oriented architecture is an architectural framework and approach that takes everyday business applications and breaks them downinto individual business functions called services

A Service-Oriented Architecture (SOA) - is a business-oriented framework for application development that:

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SOA @ DM – Why?

We want to make changes to our applications fast.

We want to make changes at minimal cost.

We want to develop systems which are secure.

We want to deliver services to our internal and external clientsfast.

We to easy integration between applications.

We want an architecture which based on open standards.

To manage a huge volume of data

To enable new ways of doing business

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SOA @ DM – Vision

DM’s SOA Vision: To enable DM to be the leading government organisation to provide services using flexible architecture to meet business and IT requirements in the most efficient way

DM’s SOA Vision: To enable DM to be the leading government organisation to provide services using flexible architecture to meet business and IT requirements in the most efficient way

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Increase effectiveness- Create new routes to citizens - Create new value from existing

systems- Align execution with IT strategy

Integrate across the organization- Collaborate with historically separate

systems- Facilitate department restructuring- Connect over physical and technical

barriers

Drive down operational cost- Eliminate duplication and overlap- Build once and leverage- Share, don’t rebuild- Improve reaction time to change

Provide a flexible business model- React to changes more quickly- Support a flexible business model

Reduce cycle times and cost for external business partners- Move from manual to automated

transactions- Facilitate flexible dealings with

business partners

Reduce risk and exposure- Improve visibility into business

operations- Create abstraction and service

contracts for process alignment

SOA Value Proposition for DM

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SOA @ DM – Phase 1

IBM selected to implement Phase 1 of SOA after a lengthy and competitive RFP processEstablish a SOA - Center of Excellence (CoE)

Start the transformation into SOAHighly available Hardware and Software platform setup at 2 sites – DM Data Center and E-Hosting DataFort (DIC)New Portal based on SOAMonitor based on stringent SLAs

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SOA @ Work - IT Benefits for DM

More structured/efficient code

More visible monitoring based on services

Decrease development and deployment cycle times

Reduce complexity and maintenance costs with shareable services

Robust & Scalable IT Infrastructure

High availability – 2 sites

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SOA @ Work - Business Benefits for DM

Establish clear business requirements using formal models for services

Establishment of SLAs

Ability to quickly rearrange business processes to respond to changes in the local laws/regulations

Ability to integrate with other departments

Improve customer service

High quality of service

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Lessons Learnt

Get support from higher management first.

Do not invest on SOA if your organization is small with few applications.

IT staff and business must work together closely.

Get SOA from vendors who have good experience and implementations not good products only.

Drive your projects from customers.

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Thank You!