innovation in customer experience - process transparency approach

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Provide a unique, innovative experience to your customers in customer service delivery. Now, you can enhance your brand and become trustworthy.

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Page 1: Innovation in Customer Experience - Process Transparency Approach
Page 2: Innovation in Customer Experience - Process Transparency Approach

If You Are In The Business Of Serving Customers..

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If Your Service Delivery Follows A Well-Defined Business Process..

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If The Delivery Takes Anywhere From A Couple Of Days To

Weeks..

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Then

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Take A Moment And Think About Your Customer

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Think About What It Would Feel Like To Be On The Other Side

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The Time When The Business Process Gets Started

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For Example

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An Insurance Claim Submission

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An Application For School Admission

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A Complaint Registration For Service Or Replacement Of A Product

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A Purchase Order For Door Delivery, Installation And User Training Of Consumer

Goods

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Well, Just About Any B2C Business Process That Starts Off Your Business Engine From Outside-

In

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Now, While You Work On The Process, Your Customer Is Waiting

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While Your Departments Work On Delivering, Your Customer Is Unaware Of What’s

Happening

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A Customer May Be Least Bothered

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But The Customer Is The Most Important Stakeholder In The Outcome Of The Process

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Sometimes, There Are Delays

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Sometimes, The Process Is Stopped

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Sometimes, Your Own Departments May Not Be Aware Of What’s Coming Their Way

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Now Think What Would Happen If…

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If.. All Your Departments Are In Sync On The Communication For The Business Process..

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If.. There Could Be A Single Communication Platform For Everyone – All Stakeholders Of The

Business Process..

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If.. The Customer Also Is On Board The Same Communication Platform..

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If.. The Business Process Is Transparent To Your Customer!

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What Could Happen?

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Could Your Brand Become More Trustworthy In The Eyes Of Your Customer?

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Could Your Business Be Seen As Accountable In Service Delivery?

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Could You Become Viral Because Of This Differentiation In Delivering A Better Customer

Experience?

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Could Your Service Levels Improve?

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If You Think All Of This Is Very Much Possible, Then Have A Look At activayt.com

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We Built It Just For You And For Your Customers

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Activayt Provides A Single Source Of Communication For Your Customers For A

Lifetime!

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Well, It’s A Single Source Of Communication And Collaboration For All Stakeholders!

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It Makes Transparency In Business Process Possible

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It Makes Transparency In Service Delivery Possible

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Whether Your Customer Is Dealing With Your Business Service Or, A Different Service Provider – Today, Tomorrow Or Later – Locally Or Globally

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You Can Start Wowing Your Customers Right Now

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You Can Choose To Begin Your Experience In Multiple Ways

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You Can Begin With Your Internal Business Processes And With Your Internal Customers

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You Can Begin With Your External Business Processes With Your Vendors, Suppliers, Contractors So That You Gain Transparency On How They Deliver

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You Can Begin With Your Customer Facing Business Processes

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Choose Your Way. Start Today!