innovation is a function of collaboration dave carden general manager – unified communications...
TRANSCRIPT
Innovation is a Function of Collaboration
Dave CardenGeneral Manager – Unified Communications & CollaborationTelstra Business
Productivity is the GoalTo be more Productive we need to
find a better way, we need to Innovate.......any Ideas?
Innovation accelerates with different perspectives, skills, ideas, experiences..........etc
“Innovation is a Function of Collaboration”
Collaboration and Innovation, the Essential Ingredients
Vision
Proximity
LanguagePurpose
Trust
“The goal of collaboration is not collaboration itself, but great results.”
~Morten Hansen, “Collaboration”
The Outcomes of a well Defined Collaboration Strategy
Engage more effectively with your people,
customers & suppliers
Align your business with high productivity
practices
Differentiate the customer experience for
greater market competitiveness
1 2 3
“100% of Growth Champions see better collaboration as crucial to creating an engaged workforce... with 70% of Champions reporting improvement in productivity from an ICT investment.”Towards a Clever Australia report, Strategies for Productivity and Growth – Telstra
“The challenge for businesses is to create an environment where employees understand and commit to the company’s direction, strategy and goals.”Engaging the Future 2012 Benchmark Study, Right Management – ManpowerGroup
“Digital communications is a must... it is a no-brainer. Consumers will demand it and will move to (organisations) who supply it. Loyalty is not an issue – communication of information is.”Head of Marketing, UK Furniture Retailer – Xerox study
How to measure Collaboration Effectiveness
Talent Acquisition and
Retention
Customer Advocacy
Employee Engagement
Idea to Execution
Cost Revenue
The Human Factor is the Key Measure for Innovation
Crafting your Strategy............Who do you want to Collaborate with?
Collaboration that Drives Innovation - Staff
Collaboration that Drives Innovation – Partners and Suppliers
Collaboration that Drives Innovation - Customers
Challenges and Barriers that can inhibit Collaboration
Expensive Infrastructure Device Compatibility Ease of Use
.....................So how do we get there?
Create a high performance culture via integrated collaboration applications such as video, voice, presence, data sharing and other IP communication solutions.
Voice, video and web conferencing solutions, integrated on Telstra’s Next IP® network and supported with the assurance of Telstra Managed Services.
Connect with customers through the channel of their choice, with an integrated multichannel solution providing a 360 degree view of customer touch points. Deliver a more superior, personalised customer experience.
Telstra’s Unified Communications solutions provides a range of integrated communication tools allowing people to connect more efficiently within and outside an organisation, facilitating collaboration, improving employee engagement, productivity and customer service.
The Cloud changes the Game
Reduced CapitalSpending
Productivity
Reduce Ongoing Costs
Scalability
Cloud Collaboration opens up new possibilities
Interoperability & Openness
APIs & Smart Apps
Data &Analytics
Q1 FY15 Q3 FY15 Q1 FY16 Q3 FY16 Q1 FY17 Q3 FY17
Driving network effect & devices‘000s
Devices1 x Ms
Devices100s x MDevices
10s x MDevices
Cloud Opens up more communication channels
Collect and leverage information about customers and their environment
Understand their needs in the context of their interactions
Recognise and respond to customers in a way that is meaningful to them
Fast, efficient service
Contact on their terms
More personalised interactions
A richer overall
experience
Your customers demand
Cloud Collaboration changes the Customer Service Experience
Cloud solves the Video challenge
Seamless interoperability between compatible platforms means:
Simple and fast video collaboration
Direct access to a wider business community
More effective ways of working
What if you could start a video meeting in seconds?
No complex setup procedures
No need to worry about different equipment and systems
No need to manage infrastructure and network capacity
Blue Jeans is a Cloud-based video conferencing service that makes it both easy and affordable to connect via video using any internet-connected device. It works with many video conferencing platforms, from Microsoft Lync to Cisco.
Lets look at an example
Choice Strategic Partnerships
Intelligent Networks Integration & Interoperability
Expertise & Experience
Innovation doesn’t have to be revolutionary
Collaboration Effectiveness requires new Business Metrics
Analyticsleads toPredictive
The Human Factor is key to Innovation
Collaborate to Innovate
Cloud Collaboration Enables Interoperability & Openness