Innovation in the workplace

by Toronto Training and HR

November 2014

1

CONTENTS3-4 Introduction5-6 Definition7-8 Types of innovator9-10 Skills of disruptive innovators11-14 Types of innovation15-16 Capabilities around innovation17-18 Patterns of innovation19-20 Creating the optimal innovation structure21-22 Success factors for effective innovation initiatives 23-24 Vision for success25-26 Brainstorming27-28 Ideation flow29-30 Criteria alignment31-32 Action planning33-35 Outcome scope36-37 Sparking innovative thinking38-39 Resource bundling40-41 Underutilized unstructured time42-43 Global innovation projects44-45 Recurring themes of organizations who innovate to share value46-48 How do innovative organizations achieve excellence?49-50 Conclusion, summary and questions

2

Introduction

3

Introduction to Toronto Training and HR

Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden

10 years in banking

15 years in training and human resources

Freelance practitioner since 2006

The core services provided by Toronto Training and HR are:

Training event design

Training event delivery

HR support with an emphasis on reducing costs, saving time plus improving employee engagement and morale

Services for job seekers4

Definition

5

• Innovation

• Primary types of innovation

• Difference between creativity and innovation

• Dimensions of innovation

6

Definition

Types of innovator

7

• Distributed innovators

• Cautious innovators

• Specialist innovators

• Open innovators

• Managerial innovators

8

Types of innovator

Skills of disruptive innovators

9

• Associating

• Questioning

• Observing

• Networking

• Experimenting

10

Skills of disruptive innovators

Types of innovation

11

Looking; observing human experience

• Ethnographic research

• Participatory research

• Evaluative research

12

Types of innovation 1 of 3

Understanding; analyzing challenges and opportunities

• People and systems

• Patterns and priorities

• Problem-framing

13

Types of innovation 2 of 3

Making; envisioning future possibilities

• Concept ideation

• Modelling and prototyping

• Design rationale

14

Types of innovation 3 of 3

Capabilities around innovation

15

• Technology development

• Operations

• Management

• Transaction

16

Capabilities around innovation

Patterns of innovation

17

• Augmenting products to generate data

• Digitizing assets

• Combining data within and across industries

• Trading data

• Codifying a distinctive service capability

18

Patterns of innovation

Creating the optimal innovation structure

19

• Integrate with a legacy operation

• Create a semi-autonomous unit

• Obtain philanthropic, federal or provincial government support

• Finance external entrepreneurs

• Enlist a variety of stakeholders

• Leverage the capabilities of others

20

Creating the optimal innovation structure

Success factors for effective innovation

initiatives

21

• Strong technology presence

• Inputs from external parties

• Motivated leadership

• Emotional commitment

22

Success factors for effective innovation initiatives

Vision for success

23

Questions to ask

• Why does this challenge matter?

• What difference does it make to the participants?

• How might solving this challenge change things?

24

Vision for success

Brainstorming

25

Rules to follow

• Suspend judgment

• Be curious rather than critical

• Think it, say it, write it

• Quantity creates quality

• Piggyback on ideas

26

Brainstorming

Ideation flow

27

Pre-planning

Diverge/ emerge/ converge

Execute

• The pre planning process

• Diverge

• Emerge

• Converge

• Execute

28

Ideation flow

Pre-planning

Diverge/ emerge/ converge

Execute

Criteria alignment

29

Criteria that satisfies the objectives of the challenge

• Direct match

• Partial match

• No match

30

Criteria alignment

Action planning

31

• Immediate progress (selectively implement)

• High priority (do now)

• Low priority (hold off)

• Long-term potential (build plans)

32

Action planning

Outcome scope

33

Bare bones; at the very least the ideas or solutions must…

• What is required?

34

Outcome scope 1 of 2

Pie in the sky; in my wildest hopes and dreams the ideas or solutions could…

• What are the possibilities?

35

Outcome scope 2 of 2

Sparking innovative thinking

36

• Foster an open, creative work environment

• Motivate your people

• Encourage diversity

• Provide the proper tools

• Create innovation teams

• Don’t penalize

37

Sparking innovative thinking

Resource bundling

38

• Stabilizing

• Enriching

• Pioneering

39

Resource bundling

Underutilized unstructured time

40

• A typical conversation

41

Underutilized unstructured time

Global innovation projects

42

• Preconditions for success

• Managing global innovation projects

43

Global innovation projects

Recurring themes of organizations who

innovate to share value

44

• Embedding a social purpose

• Defining the social need

• Measuring shared value

• Estimate the impact on profits and social value

• Assess the shared value produced

45

Recurring themes of organizations who innovate to share value

How do innovative organizations achieve

excellence?

46

• They provide forums for employees to pursue opportunities

• They create an environment that fosters the right tension with “and thinking”

• They create systems, structures and work environments to encourage resourcefulness and initiative

47

How do innovative organizations achieve excellence? 1 of 2

• They focus on the right set of outcomes

• They ensure a continuing focus on expanding the pie

48

How do innovative organizations achieve excellence? 2 of 2

Conclusion, summary and questions

49

Conclusion, summary and questions

Conclusion

Summary

Videos

Questions

50