innovations for employee engagement · respect integrity customer focus passion for excellence...
TRANSCRIPT
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
A LEAN JOURNEY’S LESSONSInnovations for
Employee Engagement
Yaroslow MuzykaMay 26, 2010
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
VAW Systems Ltd.
156 Team Members, 112 Unionized64,000 Ft²Embarked on our Lean Journey in 2007
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
PRODUCTS
Gas Turbine
CommercialIndustrial
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
OUR LEAN JOURNEY
2007
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
SHORTCOMINGS
• Improvements were not sustained
• Capacity and delivery improvement gains were limited
• Limited staff engagement
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
EMPLOYEE / COMPANY RELATIONSHIP
The CompanyProsperity is
achieved through the Continuous Improvement
Process
EmployeesSatisfaction is
experienced through the Continuous Improvement
Process
The CompanyProvides Stable Employment and Improves Safety &
Working Conditions
EmployeesContribute in the Efforts to Realize Company Objectives
Mutual Trust
ContinuousImprovement
RespectfulPartnership
Credit: Mike Hoseus, Lean Culture Enterprises
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
OUR LEAN JOURNEY’S LESSON
2007
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
ORGANIZATIONAL CHANGE
CURRENT STRUCTUREProduction Managers (future VSMs?)Plant Supervisors (future Cell Leaders?)Lead Hands
PREVIOUS STRUCTUREPlant ManagerSupervisorsLead Hands
FUTURE STRUCTUREValue Stream ManagersCell LeadersLead Hands
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
PREVIOUS SCOPE OF RESPONSIBILITIES
Staff
Lead Hands
Plant Manager
Supervisors
VP - Manufacturing
SCOPE
VOIDOVERLAP
RANGE
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
DESIRED SCOPE OF RESPONSIBILITIES
Staff
Lead Hands
Production Managers
Supervisors
VP - Operations
SCOPE
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
PREVIOUS CI CONTRIBUTION
Staff
Lead Hands
Plant Manager
Supervisors
VP - Manufacturing
100%75%50%25%Time
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
DESIRED CI CONTRIBUTION
Staff
Lead Hands
Production Managers
Supervisors
VP - Operations
100%75%50%25%Time
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
Previous Leader Behaviour
X Made All the Decisions
X Highly Opinionated
X Taught Workers to Expect Direction
X Focused on Finding & Fixing Problems
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
DESIRED LEADER BEHAVIOR
Empower Employees to Make Decisions
Be Open Minded
Teach Importance of Self-Responsibility
Focus on Root Cause & Corrective Actions
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
“Love” or “Lean”
“Lean isn’t letting people do whatever they want. That’s often cowardice or apathy.
Lean cares enough to tell the truth.”
Mark Graban
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
LEADERSHIP DEVELOPMENT
Our apologies: The image of a lead hand presenting at the morning stand up meeting has been removed due to confidential information in the background.
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
COMMIT
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
COMMUNICATION – CUSTOMER FOCUS
Our apologies: The image of the lunchroom communication board has been removed due to confidential information in the background.
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
VISUAL COMMUNICATION
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
LEAN “TEACHING MOMENTS”
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
COMMERCIAL VALUE STREAM
Our apologies: The images of the team’s work area has been removed due to confidential information in the background.
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
RESULTS – ON TIME DELIVERY
Our apologies: The image of year over year performance improvement has been removed due to confidentiality.
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
RESULTS - SHIPMENTS
Our apologies: The image of year over year performance improvement has been removed due to confidentiality.
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
KEY INNOVATION – COMMIT
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
KEY INNOVATION – CUSTOMER FOCUS
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
KEY INNOVATION – REDEFINE LEADER’S ROLES
Our apologies: The image of a lead hand presenting at the morning stand up meeting has been removed due to confidential information in the background.
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
KEY INNOVATION – “TEACHING MOMENTS”
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Respect Integrity Customer Focus Passion for Excellence InnovationContinuous Development
KEY INNOVATION – HAVE FUN!