innovations in public engagement
TRANSCRIPT
Innovations in Public Engagement
Daniel FuscaWednesday, February 11, 2015
University of Toronto@dfusca
TRENDS IN PUBLIC ENGAGEMENT
HOW W’ERE IMPROVING ENGAGEMENT
WHAT IS PUBLIC ENGAGEMENT?
What is Public Engagement?
“Public engagement is a process that brings
people together to address issues of common
importance, to solve shared problems, and to
bring about positive change. Effective public
engagement invites average citizens to get
involved in deliberation, dialogue and action on
public issues that they care about. And, it helps
leaders and decision makers better understand
the perspectives, opinions, and concerns of
citizens and stakeholders.
”From Public Agenda’s “FAQs: All About Public Engagement”
Effective Public Engagement…
Explores a variety of
perspectives
Builds common understanding
Establishes direction
Builds trust; Improves
communication
*Adapted from Public Agenda’s “FAQs: All About Public Engagement”
Public Engagement Spectrum
*Adapted IAP2’s Public Participation Spectrum
Inform Consult InvolveCollaborat
eEmpower
Provide the public with balanced & objective information to assist them in understanding the problems, alternatives and/or solutions
Obtain public feedback on analysis, alternatives and/or a decision
Work directly with the public throughout the process to ensure that public issues and concerns are consistently understood and considered
Partner with the public in each aspect of the decision including the development of alternatives and the identification of the preferred solution
Place final decision-making in the hands of the public
In 2013, City Planning held 384 non-statutory community consultations involving over 19,000 residents.
To build capacity and
inform participation
To inform planning processes
To facilitate city building
Why do we engage?
When we receive a
development application
When a neighbourhoo
d-based planning
process is initiated
When a city-wide
planning process or
special study is initiated
When do we engage?
When we want to talk about city building
City PlanningEvaluation &
Recommendation
LawZoning Bylaw, Other
Bylaws, Council decisions, Ontario Municipal Board, Committee of Adjustment
Planning PolicesProvincial Policy
Statement, Growth Plan, Official Plan
PeopleApplicant, City
Departments & Agencies, Local Community, Other
Stakeholders
Determining the Public Interest
Facts & FiguresDetails of development
proposal, physical context
TRENDS IN PUBLIC ENGAGEMENT
HOW W’ERE IMPROVING ENGAGEMENT
WHAT IS PUBLIC ENGAGEMENT?
Open Data
CollaborateInform
Social Media
Inform Consult
Consult Involve
IdeaSpaceTO
Collaborate
Consult Involve
MetroQuest
Inform
Consult Involve
Minecraft
Text Messaging
99 % of all
texts are opened
90SEC
Average responsetime for a
text message
Click-through-rate for text is 4x higher
than for e-mail
4XTEXT
MESSAGE
*Adapted from Mobile Commons
Inform Consult
Branding
Inform
City of Toronto Planning StudyEGLINTONconnects
>
Do-it-Yourself Engagement
Consult Involve
Citizen Reference Panels
Collaborate
TRENDS IN PUBLIC ENGAGEMENT
HOW W’ERE IMPROVING ENGAGEMENT
WHAT IS PUBLIC ENGAGEMENT?
Study Objectives
1. Better understand the strengths and weaknesses of the current community planning process in Toronto
2. Explore new engagement models and tools3. Explore opportunities and best practices related to implementing
Community Planning Advisory Groups in each Ward (or geographic area)
4. Explore opportunities to broaden participation among key audiences, including youth, new immigrants, and low-income residents
5. Identify other opportunities to improve the quality of feedback through the community planning process
IMPLEMENTATION
1Strategic Direction
2Strategic Direction
3Strategic Direction
VISION: To become North America’s most engaged city on planning issues
Opportunities for Change
Pillars of Effective Engagement
Opportunities for Change
Actions Actions Actions
Study Elements
Stakeholder PartnershipStrategy
Ethnic Media Strategy
Engagement Action Plan
Youth Engagement
Strategy
Open Data Framework
Study Timeline
1
Building Blocks
Identify & pursue key stakeholder partners
Identify ethnic media partners & develop Ethnic Media Strategy
Public Launch
WE ARE
HERE
Opportunities &Constraints
Identify draft Opportunities for Change
Identify draft Pillars of Effective Engagement
1 2 3GROWINGPARTNERSHIPS
TAKINGSTOCK
April – June 2014
YOUTH ENGAGEMENT STRATEGY
July – Dec 2014
DEVELOPINGSOLUTIONS
Winter/Spring 2015
4REPORTINGBACK
Summer/Fall 2015
Strategic Directions& Actions
Identify draft Strategic Directions
Identify draft Actions
Final Recommendations
Final Report
ETHNIC MEDIA STRATEGY
Draft Opportunities for Change
1. Development Review Process2. Inclusivity3. Transparency & Accountability4. Planning Literacy5. Access to Information6. Online & Mobile Technology7. Collaborations8. Community
Draft Principles for Effective Engagement
1. Transparent2. Timely3. Iterative4. Inclusive5. Innovative6. Respectful7. Educational8. Fun9. Community-building
Next Steps• Youth Engagement Strategy to be completed by early March 2015
• Finalize Principles for Effective Engagement & Opportunities for Change
• Second round of consultations – spring 2015
• Develop draft Strategic Directions
• Develop draft Actions
• Ethnic Media Strategy rollout
• Open Data Framework
• Final report to Council in mid to late 2015
Thank you.