innovative e-governance by leveraging new mobile networks and devices
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Innovative e-governance by leveraging new mobile networks and devices. Prabir K Das WBEIDC. Mobility, New access devices & Quad-Play. Advent of new technologies 3G/4G wireless networks Smart-phones, TABs, PDAs - PowerPoint PPT PresentationTRANSCRIPT
Prabir K DasWBEIDC
Mobility, New access devices & Quad-Play
Advent of new technologies 3G/4G wireless
networksSmart-phones, TABs,
PDAsThese technologies have
truly enabled availability of voice, data and video services to mobile devices over wireless networks
Come to be known as Quad-play services
New-age mobile devices1997
2000
2005
2009
2012
m-governance: e-governance through mobility
e-Governance is the use of information technology , WAN, and Internet by Government agencies to make G2C services available at Citizen’s doorstep.
m-Governance is not a replacement for e-Governance, rather it complements e-Governance.
m-Governance, on the other hand, is the use of mobile or wireless technologies like cellular phones, laptops, Tablets and PDAs with wireless Internet connections to improve Govt. services and strengthen peoples reach “anytime, anywhere”.
m-Governance Adoption: Mobile/Wireless Applications in e-Governance
m-Communication (G2C2G)m-Services (Transactions and Payments)m-Administrationm-Democracy
m-Communication (G2C2G)Mobile devices provide an important access channel for
governments to reach citizens (G2C)Citizens can subscribe to SMS/e-mail alerts for various e-services
renewal of road tax, passport renewal notifications court sitting/hearing deferrals license-renewal exam results Security threat alerts Emergency broadcasts
SMS is an effective channel for citizens to communicate with government (C2G).Citizens can text their representatives to comment and complain about government officials and services
m-AdministrationHealth
Monitoring Progress – NRHM Telemedicine
Irrigation / Water Resources Capturing Reservoir Storages Monitoring Releases of water through Sluices Monitoring Minors and sub minors area under a
given Canal
• Electricity Board/ Urban Local Bodies Citizen Grievances Bill Collections
• Public Works Monitoring
m-Services & m-Democracym-Services (Transactions and Payments)
SMS and other mobile devices enable government-to-citizen transactions.
Owing to security issues , Transactions and payments have not taken off in India yet.
In other countries m-tickets can be used in public transport
m-Democracy Use of SMS and mobile devices for citizen input to political
decision-making is an m-governance application with tremendous potential to enhance democratic participation.
Owing to security & secrecy issues, this is still experimental From DeitY app store, an RTI application can be downloaded
using which citizens can seek information from the government.
DeitY initiatives to promote m-governanceNational Rollout of Mobile Service Delivery Gateway (MSDG) to ensure easy
availability of Government services to common man by making them accessible through mobile devices
Target outcomes by Dec 2013 Development of MSDG platform for all delivery channels (http://mgov.gov.in) Mobile App Store with 75 live Apps Mobile Payment Gateway and Mobile Wallet Transactions: 1.0 crore transactions per month (TPM)
The app store (http://apps.mgov.gov.in) was launched in last week of May with popular apps like RTI and Adhaar card.
The government is setting up a new fund to provide financial support to mobile start-ups that are developing e-governance applications
Some mobile applications in e-governance Food & Civil Supplies
Tracking Lorry Movements and stocks at warehouses Information on availability of Ration at FP Shops
Irrigation / Water Resources Reservoir Levels monitoring
Urban Local Bodies Grievance Redress Garbage dump removals
Water Supply SMS a water tanker
• Railways Ticket Booking
Examination Results and Mark Lists Agriculture
Weather Reports, Market prices, seed availability etc.
M-Government: Pros and ConsIntegrates Data, Voice & Video communication-modes
that are typically used by Government to communicateCost of ownership and operations are relatively small and
affordable Improved convenience-anytime, anywhere Penetration is much higher than normal wireline
InternetPersonalized information can be targeted to a specific
user Requires less training to operate than a PC
m-Government: Pros and ConsCan be operated with erratic power supply and without
fixed line telecom accessCan connect with a number of devices such a biometric
identifiers, smart cards, small printers in a wireless modeCan easily communicate with back end servers and
integrate with existing ICT applicationsCan be scaled up quickly because of less stringent
requirements of power and training.Handle small amounts of data on screen and for transfer.
Role of Mobiles in Government Service DeliveryNature of government services Role of internet kiosk Role of mobile
Document issue
Issue of certificates/ licenses (Birth and death certificate, ration card, electoral card etc.)
Suitable Not Suitable
Bill/Tax payments
Issue of demand notice (electricity, phone and water bills, notice for property tax, land
revenue)Not Suitable Suitable
Receiving payments against bills/notices Suitable Not Suitable
Information Exchange
Push messages (alerts during emergencies like riots, natural calamities and disasters,
traffic updates etc.)Not Suitable Suitable
C2G enquiries (on employment opportunities, agricultural product prices, filing crime reports, filing complaints/ grievances) Suitable Not Suitable
Challenges in Promoting m-GovernmentModerate penetration, given the low purchasing power. Only
low cost mobiles specially designed for the needs of the poor can enhance penetration. The basic service is affordable but is limited by the restriction on
size of SMS (no longer than 160 characters) and a small screen.Other value-added services and features such as MMS, packet-
switched connection (GPRS), Voice-enabled services (voice SMS), data transfer cards (3G devices), bigger screens etc require expensive phones and services.
Ability of mobiles to handle many local languages.Protecting privacy and providing security for data
Challenges in Promoting m-GovernmentDelivery of Government services through mobiles is not a
part of the NeGP in its current design.Awareness/preparedness of govt. agencies to alter
traditional ways of serving customers and adopt m-government
High illiteracy prevents self use by citizens. The main challenge is to educate the rural poor on the usage of a phone
Enabling legislation-law does not recognize mobile documents and transactions
Innovative E-Governance Practices in West Bengal
• SMS based disaster alarm system• E-district pilots rolled-out in Bankura and
Jalpaiguri. Roll-out in other districts will start shortly.
• State data centre is successfully operational• Centralized Web based Document
Management system for DM office Darjeeling