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Innovative ways of exploring organisational culture and capturing the employee voice [email protected] @maria_quinlan

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Page 1: Innovative ways of exploring organisational culture and capturing … · 2018-11-28 · people to make assumptions about them. • There is room for difference within Deloitte, and

Innovative ways of exploring organisational culture and capturing the employee voice

[email protected]

@maria_quinlan

Page 2: Innovative ways of exploring organisational culture and capturing … · 2018-11-28 · people to make assumptions about them. • There is room for difference within Deloitte, and

Introduction

• Sociologist interested in equality and inclusion in society • How are they created and reproduced?

• What is their impact?

• How to gather meaningful, actionable insight to create sustainable change?

• Combining practice and theory• Human capital consultant in Deloitte

• Lecturer in HC, Talent Management at UCD and QUB

• Formerly Research Lead at UCD’s Centre for Applied Research for Connected Health (ARCH)

Page 3: Innovative ways of exploring organisational culture and capturing … · 2018-11-28 · people to make assumptions about them. • There is room for difference within Deloitte, and

Methods are key innovative, creative, evidence-based

Participatory action

research

Assumptions• All problems, even seemingly intractable ones like poverty, gender equality, and homelessness, are solvable. • We can understand them more fully & create meaningful change if we explore roots with methods that work. • The people who face those problems every day are the ones who hold the key to their answer. • Design with communities, to deeply understand people’s experiences, and to create innovative solutions rooted in

people’s actual needs. • Research can be a means and an end – real-world applied research which leads to direct, practical action and change,

while at the same time engaging and empowering the people taking part in the project. • Research by and with people rather than ‘on’ people.

Page 4: Innovative ways of exploring organisational culture and capturing … · 2018-11-28 · people to make assumptions about them. • There is room for difference within Deloitte, and
Page 5: Innovative ways of exploring organisational culture and capturing … · 2018-11-28 · people to make assumptions about them. • There is room for difference within Deloitte, and

Presentation title[To edit, click View > Slide Master > Slide Master]© 2017 Deloitte. All rights reserved

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Page 6: Innovative ways of exploring organisational culture and capturing … · 2018-11-28 · people to make assumptions about them. • There is room for difference within Deloitte, and

Presentation title[To edit, click View > Slide Master > Slide Master]© 2017 Deloitte. All rights reserved

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A proposed approach to explore and promote Respect and Inclusion

What’s really going on and how can we make it better?

Photovoice in Deloitte

• Participatory, person-centred research method• Photographs and captions used as a tool of expression and communication• Roots in social activism – give voice to the excluded, marginalised • Capture peoples lived experience in a creative, deeply nuanced manner• Innovative method to capture the employee experience

What is Photovoice?

- Capture the ‘narrative’ as well as the numbers- R&I complex multi-layered phenomenon – need creative means to explore and understand them- Tap into the most important resource we have – our people…and preference their voice- Means and an end – research by and with employees not ‘on’ them- Participatory Action Research – aim to have practical outputs which directs action and change- High impact – visual, easily disseminated and shared

Why use it to explore R&I

Page 7: Innovative ways of exploring organisational culture and capturing … · 2018-11-28 · people to make assumptions about them. • There is room for difference within Deloitte, and

Presentation title[To edit, click View > Slide Master > Slide Master]© 2017 Deloitte. All rights reserved

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Page 8: Innovative ways of exploring organisational culture and capturing … · 2018-11-28 · people to make assumptions about them. • There is room for difference within Deloitte, and

Presentation title[To edit, click View > Slide Master > Slide Master]© 2017 Deloitte. All rights reserved

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Findings

11 participants; nine countries; 40+ photos

Page 9: Innovative ways of exploring organisational culture and capturing … · 2018-11-28 · people to make assumptions about them. • There is room for difference within Deloitte, and

Belonging, inclusion and home

Deloitte and Ireland as places of opportunity

Dislocation, otherness and assumptions

• Ireland generally, and Deloitte specifically, are perceived by participants as places where people can develop, grow and blossom.

• Participants are consistent in their description of Deloitte as a place where they are encouraged and given the tools to grow and develop.

• Out of comfort zone and needing to work hard to ‘prove themselves’

• Participants express a desire to be asked about their experiences, cultural background, preferences and so forth rather than forpeople to make assumptions about them.

• There is room for difference within Deloitte, and differences are accommodated.

• Diversity is expressed through metaphors of rainbows; of busy streets which accommodate all modes of transportation; and bunches of flowers which when all tied together are more beautiful because of the variety within them.

Page 10: Innovative ways of exploring organisational culture and capturing … · 2018-11-28 · people to make assumptions about them. • There is room for difference within Deloitte, and
Page 11: Innovative ways of exploring organisational culture and capturing … · 2018-11-28 · people to make assumptions about them. • There is room for difference within Deloitte, and
Page 12: Innovative ways of exploring organisational culture and capturing … · 2018-11-28 · people to make assumptions about them. • There is room for difference within Deloitte, and
Page 13: Innovative ways of exploring organisational culture and capturing … · 2018-11-28 · people to make assumptions about them. • There is room for difference within Deloitte, and
Page 14: Innovative ways of exploring organisational culture and capturing … · 2018-11-28 · people to make assumptions about them. • There is room for difference within Deloitte, and
Page 15: Innovative ways of exploring organisational culture and capturing … · 2018-11-28 · people to make assumptions about them. • There is room for difference within Deloitte, and
Page 16: Innovative ways of exploring organisational culture and capturing … · 2018-11-28 · people to make assumptions about them. • There is room for difference within Deloitte, and

Presentation title[To edit, click View > Slide Master > Slide Master]© 2017 Deloitte. All rights reserved

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Findings

11 participants; 6 mums and 5 dads; 23 children; 70+ photos

Page 17: Innovative ways of exploring organisational culture and capturing … · 2018-11-28 · people to make assumptions about them. • There is room for difference within Deloitte, and

What we’ve been exploring…

The impact of becoming a parent on • …..your sense of identity

• …..your work life

• …..your feeling of ‘belonging’ in your workplace

• …..your career ambitions/aspirations

• …..what you think is possible to achieve in your career

• What it’s like to be a parent in Deloitte• Challenges?

• What does Deloitte do well to support you as a parent?

• What could Deloitte do better to support you as a parent?

Page 18: Innovative ways of exploring organisational culture and capturing … · 2018-11-28 · people to make assumptions about them. • There is room for difference within Deloitte, and

This photograph is about the ropes – representing that you're pulled in so many directions as a working parent, you’ve got workpulling on you, you’ve got your children pulling on you, you’ve got your relationship, you’ve got extended family that have supportneeds, trying to stay connected with friends and there’s just so much going on so you’ve got to be quite strong and resilient to dealwith it all, so it’s that challenge.

Page 19: Innovative ways of exploring organisational culture and capturing … · 2018-11-28 · people to make assumptions about them. • There is room for difference within Deloitte, and