insert your title image over this grey box service delivery dacorum inductions – 1 st /2 nd july
TRANSCRIPT
Insert your title image over this grey box
Service DeliveryDacorum Inductions – 1st/2nd July
Introductions
Andrew Gratton Service Delivery Manager
Programme
- What have we won?
- Total Asset Management – What does this mean?
- The Team
- Mobilisation – Where are now?
- Where do we want to be?
- How will we operate?
- Service Continuity (How do we operate):-- Flow of events leading up to repair- Door step code- Repair cycle- Improvement Opportunities- Code of Conduct
What we won
• Contract duration – 5 + 5 years (1 year extensions built in annually)
• Contract value - £235mil
• Blend of commercial:- Price Per Repair- Schedule Of Rates- Basket Rates- Priced works
• Work streams to include:-- Responsive- Voids- Planned- Design & Technical- Call Centre- Aids & Adaptations- Works projects identified during
What does Total Asset Management mean?
How is this service different?• Total Asset Management contract which is relatively new
concept within property services sector
• Osborne are to assist in truly managing Dacorum’s stock, assist in where money should be spent within the borough
• True harmonisation of the council and Osborne to achieve most efficient and effective ways to deliver the service and spend the tax payers money
• Bringing a Managed Services arrangement with material supplier to manage warehouse and bring best solutions
• Ensuring IT systems set up to manage the assets to the most basic component level
• The bid team consisted of specialist consultants in legal, commercial, and bid writing coming together
Mobilisation – Where are we now?
• Office ready and occupied
• IT / phone systems ready prior to Go-Live
• TUPE process has run its course and people happy
• Recruitment strategy in place and on-going
• Process maps in place and being used
• Budgets agreed
Delivering the service!
Where do we want to be by Year End
• Work with DBC to reduce overall key to key times on Empty Homes
• Prepared a planned works programme for FY15/16
• All teams fully bedded in and aware of TAM approach
• No incidents on site
• Worked with DBC to more efficiently manage Aids & Adapts
• Deliver more streamlined approach to drainage issues
• Achieved all KPI’s
• Within agreed budget for the year
• Strong relationships throughout the service
How will we operate?
- Safe & Smart!
- Efficient planning
- Proactive approach to material management
- Impress van stock
- Fortnightly Tool Box Talks
- Utilise IT systems to maximum effect
- On-going support from colleagues within group
Safe & smart – What does this mean?
• Ensure operatives are made aware of any property / people risks
• Operative attendance at local HSEQ forum
• Targeted training / toolbox talks
• Stop and think
• On-going HSEQ support
Efficient planning
• Preparing for bad weather
• Being aware of absences/holidays
• Communication between and within teams
• Realistic schedules
• Keeping tenants and leaseholders informed
Where do we operate?
What will Dacorum get?
Brilliant Service
Great People
Sustainable
Relationships
Questions and Answers!