inside the mind of the supplier

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Presentation at the GBTA Europe Conference September 2011

TRANSCRIPT

Page 1: Inside the mind of the Supplier
Page 2: Inside the mind of the Supplier

Revenue RaiserInside the mind of the Supplier

The Hotel PerspectiveAlly Dombey

Revenue by Design

Page 3: Inside the mind of the Supplier

WHERE? Are we now?

WHAT? May tomorrow look like?

Page 4: Inside the mind of the Supplier

A LEAKY PROCESS 20%

BOOK LOWER UNRESTRICTED RATES

40%

SPEND REMAINS UNMANAGED

50%

BOOK OUTSIDE OF PROGRAMMELanyon poll of 3000 suppliers and prospects

Page 5: Inside the mind of the Supplier

SUPPLY & DEMAND

Day of Week

Volume

Added Value

RFP

Dynamic Pricing

Length of Stay

TRANSIENT 20%

CONTRACT CORP 25%

GROUP 25%

TOUR 20%

FIT 10%

Yieldable rooms

Page 6: Inside the mind of the Supplier

AN EVOLVING PROCESSExtended stay RFPs

Rate negotiation interactivity

Total Business RFPs

Pre pay rates

Allocations

Page 7: Inside the mind of the Supplier

Data Silos

BARRIERS TO BUSINESSMultiple points of failure – on both sides

TECHNOLOGY

TRACKING

Scale

Page 8: Inside the mind of the Supplier

IS

SOCIAL MEDIA

a GAME Changer?

Page 9: Inside the mind of the Supplier

RELATIONSHIPS

Community

Communication

Compliance

Page 10: Inside the mind of the Supplier

Networking

Real time communications

Referrals

Smooth staff transitions

Quality ratings

Pro active needs management

Page 11: Inside the mind of the Supplier

Location based services

Mobile AppsFull Programme services

Programme management

Location based services

Page 12: Inside the mind of the Supplier

Towards tomorrowBusiness driven timetable

Disruptive Technologies & Players

Social media drives a perfect relationship

Page 13: Inside the mind of the Supplier

Revenue RaiserInside the mind of the Supplier

The Hotel PerspectiveAlly Dombey

Revenue by Designwww.revenuebydesign.co.uk

@revenuebydesign