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Inside VMware’s Digital Transformation Journey

Avon Puri, Vice President, Business IT

Business IT – Business Capability Footprint

2

Demand to Quote

Order to Fulfillment

Invoice to Cash

Issue to Resolution

Record to Report

Procure to Pay

Hire to Retire

Idea to Offering

Order

Management

Pricing

Management

Fulfillment

Enablement

Supplier

Qualification

PO Management

PR Management

BUSINESS CAPABILITIES

Data

Acquisition /

Integration

Data Aggr. &

Consol.

Data

GovernanceData Security

Master Data

Management

Content

Management

INFORMATION MANAGEMENT

Ideation

Offering

Preparation

Offering

Enablement/NPI

Retirement /

Product Sunset

Taxation

Collections

Commissions

Rev. Rec.

Management

Customer Acct.

Management

Revenue

Reporting

Invoice

Management

Billing

Credit

ManagementIssue

Management

Knowledge

Experience

Entitlement

Management

Customer

Experience &

Advocacy

General Ledger

Accounting

Fixed Assets

Cash

Management

Tax

Treasury

Accounting

Reports

AP Invoice &

Payment

Management

Expense

Management

AP Reports

Resource

Planning

Recruitment and

Sourcing

Advance

Analytics

Planning and

Forecasting

Consolidation

Reporting &

Presentation

Partner

Lifecycle

Management

Marketing

Strategy &

Planning

Demand

Generation

GTM Strategy &

Planning

Sales Execution

Management

Fund

Management

Bookings

Resource

Development

Compensation,

Rewards and

Benefits

Redeploy and

Retire

Employee

Information

Management

500+ Apps

10M+ LOC

DPL

DIGITAL

DNA

Cloud First (Private Cloud)

Mobile Moments

Internet of Things (IOT)

Analytics

VMware on VMware

DevOps/ Continuous

Delivery

CONFIDENTIAL3

IT as a catalyst to drive

DIGITAL TRANSFORMATION

How to deliver Scalable and

Secure solutions?

How to drive high ROI –

Optimization, Efficiency and

Business Value ?

Project

Delivery

IT as a Technical Partner

PROJECT DELIVERYTO

Cloud Mobility

4

• Private cloud for IT users company wide

• Cloud services competitive with 3rd parties

• Good enough for R&D

Our Objectives

A small team with a service orientation

Organization

Dedicated

Global VMware

IT team

“Cloud First”

Policy

Multiple Service

Levels

VMware’s Private CloudVMware’s Internal Private Cloud at Scale

VMware’s Private Cloud 5

5 Datacenters

(2 US, 1 EMEA, 2 APAC)

20 Cloud

Instances

80+ vCenter

Server Instances

1,300+ ESXi

Hosts

50,000+ Running VMs

90,000+ Available VMs

300,000+Allocated VMs

3,000 Desktops

Horizon Managed Service

for VMWare Bangalore

A Perspective on the Size of Our Private CloudVMware IT Private Cloud – Size

6

Complex Instances – Private Cloud Handles with EaseAbout 4 Years Ago.. Since Past 3 years – Optimized & On-Demand

Agility

Automated IT

Instance Delivery

enables Rapid

response to Business

Needs.

Significant Reduction

in “Wait Times”.

Control

Personalized,

Business specific

Policy and Standards

Enforcement Possible

via Approvals &

Blueprints

Benefits

Stability & Productivity

Enables Stable,

Predictable

Environments

(>50VMs) with low

error rates and

Predictable

Extensibility

Ability to seamlessly

Integrate with other

VMware Management

Suite of Products

(vROps, LogInsight,

Management Packs)

Continuous Feature Trails

Continuous Delivery

DevOps

Reduced Time to Value/ Market

Deploy when ready

Agility

Software enabledVersion Control

8

~2X Speed for MVP

(Minimum Viable

Product)

4 Instances vs 17

Instances

25% ~ 30%

Reduced effort

spend on Instance

stabilization

issues

100%

Deployment

Automation

Business Agility

Rapid turn around with an ERP

and Several Integrations with

other systems

(SAP Project in 10 Months)

High Availability

Protect Single Point of Failure

via

VMHA & DRS for High

Availability.

Disaster Recovery

Disaster Recovery within 2

Hours (via Site Recovery

Manager) & On-Demand DR

Bubble Testing

Simplified Operations

Real-time Log Management

and SOX compliance (via

vRealize Automation &

LogInsight)

Scalability

HANA Workloads on VMs

with

128 vCPUs & 4TB RAM

Cost Savings

Operational Cost Savings due

to increased operational

agility and developer

productivity (~30%)

DevOps- Key Benefits

Cloud Mobility

9

Look for Mobile

Moments

EmpowerBusiness

Innovation

Responsiveness

ChoiceSpeed

SimplicitySecurity

10

Mobile Only/Mobile

First - Demand

Any Device/ Any App

Instant Gratification

Economy

Mobility – Key Drivers

Mobility Journey

11

AgilityOn-Demand Infrastructure

Availability & Pre-wired

Instances

Extensibility

Integration with DevOps Toolkits

via vRealize Automation

Continuous Delivery

Continuous Testing & Integration (via

On-Demand Instance Creation/Destroy)

and Release Management (via vRealize

Code Stream).

EnterpriseMobility

BUSINESS MOBILITY4k+ Installs by 3K+ employees across 20+ applications and growing.

VMWARE ON VMWARESecure Access of applications on Any device via Workspace ONE.

EMPLOYEE PRODUCTIVITYAutomated Approvals, Smart Navigation and Resource locators.

ANALYTICALAnalytics permeates all applications. Significant Sales & Deal closure Efficiencies

TRANSACTIONAL

Centralized

ApprovalsLicense and

Service

Requests

(B2C)

Hybrid Credit

Estimator

VMware

Account and

Executive

Contacts (B2C)

PRODUCTIVITY

Conference

Room

Locator

People

SearchSafety &

SecurityOasis – Technical

Request

Scheduling

ANALYTICAL

Quarter End

Bookings

Flash

Deal Monitor * Sales Bytes

[WIP]

12

Experience

Transactional

Services

• Enterprise Biz Services

• Project Services

• Quote Information

• Project Status

• Calendar Services

• Location Services

• Parking

• Operations Services....

Intelligent Services

vAssist

(“Hey VMware”)

APPS

VOICE BOTS

• Predictive Services

• Daily insights and briefing

• Competition briefing

• Market/ Product insights

• Operations Insight….

Moving Beyond Apps

Things

IOT Labs: Use Cases Summary*

CONFIDENTIAL13

Secure

Campus

Visiting

VMWare

Workplace

OccupancyParking

& Charge Point

Securing Palo Alto

Campus leverages the V5

Systems Equipment

Enable Smart, Effective &

Efficient VMware Campus

Visit Experience

Desk Occupancy Analytics

across Palo Alto Buildings.

Insights to drive logistics

and any cost savings.

Indoor

Navigator

Navigator Assistant for

Indoor Navigation

Car Fleet

Management

Green Cars @ Bangalore :

Manage Fleet, Employee

Security & Productivity

related applications

Charge Point Reservation

Management allowing