Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

Insider tips: Secrets of an award-winning intranet. Case study: Verizon’s About You Portal

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

Technology can play a major part in ALL aspects of the employee experience

Interpersonal Interactions - Managers - Vendors

- Customers - Co-Workers

Company Culture - Learning & Development - Empowerment

- Innovation & Collaboration - Career Opportunities

Processes

Systems & Tools - Mobility - Consistent /

Reliable

- Self Service - Simple

Things that Influence the Employee Experience

2

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

The employee experience ??

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

Employee Experience Approach

• Simple, personal, reliable • Consistent “Common Feel” – ONE WAY • Content & Communication -

“Personalized”

SIMPLIFY EVERYTHING

1

• Mobile First digital experience • Access anywhere, anytime • Accessible on any device

IMPROVE ACCESSIBILITY

2

• Collaboration • Empowerment • Be Talent-centric • Learning & Development

EMPOWER EMPLOYEES

3

• Better understand employee journeys and “pain points” through new data sources

• Derive insights through analytics

EMPLOYEE INSIGHTS

4

4

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

Cross functional teams lead to better solutions

The voice of the employee drives functionality & design

Benchmark with the best in class but stay true to your culture

5

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

The evolving intranet

2008

today

2012

From a disorganized site that left key content hidden

in the sidelines, About You has evolved to cleaner,

more personal layout.

6

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

Workplace Transformation Delivering a “persona based” workplace for employees

• Device Evolution

• Voice Technology

• Smart Spaces

A Workplace facilitating innovation

7

Service Management A management approach where enterprise services are offered within a common framework.

• IT Service Management

• Onboarding

• “Genius Bar” / Service Desk

• Facilities

E2E Visibility on One Platform

Employee Experience Simply. For Me. Reliably.

Collaboration Technology Providing collaboration technology that facilitates consumer-like experiences

• Email

• Social

• Office Tools

• Video & Conferencing

Any Device, Anywhere

Simple, Smart, & Connected Experience

Removing complexity and delivering a simple, personal, & mobile experience.

• About You

• Verizon @ Work

• “Smart” search

• Careers site

• VZ Time / Absence

• My Career

Nothing inhibits productivity

Voice of the Employee Better understand the employee journey.

• Data Analytics

• UX Advisory Councils

Addressing the “right” things via a better understanding

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

The future of About You

Simplified User Experience

Powerful Smart Search

Enhanced Mobile Access

8

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

Making content simpler and more approachable

10

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

Talk to you users Focus groups and employee feedback were primary drivers in our decision making.

Make it accessible Employees demand and deserve access from any device. Physical and actual.

Focus on content Improving and streamlining our content was a critical driver for our site.

Personalize Employees come in all stripes, and the intranet should tailor itself to their needs.

Stay consistent The experience should be consistent & fully integrated.

Make it a priority Great employee experience helps drive quality from the ground up. Don’t stop.

11