ManageMent SolutionS

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SucceSS Story

Mixed-use/High-rise BuildingThis pair of 83-story high-rise buildings houses 11 commercial tenants, including a large telecommunications corporationand a HQ for a large real estate developer, 60+ upscale retail and restaurant tenants, a 250 room/suite luxury hotel, and 225 luxury residential apartments for high profile tenants in New York.

challenge – The developer was looking for a one vendor solution for all retail, commercial, and residential tenants’ telecommunication needs. The incumbent could not successfully deliver their strategy.

Solution – Insight provides a management services solution to support and provide for “one stop-shopping” with consulting, service desk, NOC/SOC, and product sales in order to provide:• Satellite TV services• Cable TV services• Telephone services (Cisco

CallManager)• Internet services• 24x7 device fault monitoring &

resolution• 24x7 Help Desk• Technology liaison

real estate for the New MillenniumToday’s real estate market is changing to meet the demands of owners, clients and users.Expectations to be financially and environmentally responsible are ever increasing. The services, security and functionality that allow workers, residents, guests, students and retailers to perform their desired and necessary tasks to live, learn, work and play are key factors of the new real estate environments. Whether working, enjoying a hotel stay, shopping, relaxing at home, or attending college, the real estate environment needs to enrich experiences and meet high-tech expectations.

This is being achieved through connected buildings, allowing properties to take advantageof the huge Internet and communications possibilities. Using the network as the platform, you can deliver converged information, services, processes and security to meet the needs of your diverse client base, while creating a growth path for the future.

A networked building provides:• A single converged network powering voice, data and video services; building systems and

controls; and energy management systems• A well-architected cabling infrastructure that reduces costs, maintenance and installation

resources• Security and privacy assurance for the various users in the complex or community• Managed wireless connectivity for both convenience and cost management• A platform for advanced and future services

Insightconnected real estate BenefitsWith increasing customer expectations, urbanization, and the transformation of the workplace, the need to improve services, reduce costs, increase utilization, and reduce the environmental impact is undeniable. InsightConnected Real Estate is the answer.• Differentiation by Delivering New Services: Attract and retain tenants and

stakeholders, draw top quality employees, improve the user and guest experience, differentiate the property from your competition and generate revenues if you choose

• Integrated Communications Systems: Deploy IP telephony, high-speed Internet, wireless, audio and video conferencing, rich-media, collaboration, VPN and productivity tools

• Incorporated Physical Security: Deliver video surveillance, access control, visitor management and life safety

• Integrated Building Technologies: Monitor and administer HVAC, lighting, transportation and energy management to reduce energy consumption and build the foundation for LEED certification

• Centralized Building Operations: Access to all information within a building or across multiple buildings can have a direct impact on the ongoing costs and maintenance

• Realized Cost Savings: InsightConnected Real Estate reduces the total cost of ownership in areas such as energy usage, service contracts, additions, remodeling,

InsightConnectedSM Real Estate

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ABout INSIgHt

Insight is a technology solutions provider serving global and local clients in 170 countries. Today, thousands of clients, including more than 80 percent of the Global Fortune 500, rely on Insight to acquire, implement and manage technology solutions to empower their business. Insight provides software and licensing services globally. In addition, we offer a comprehensive portfolio which also includes networking, hardware and value added services for our clients in North America and the U.K. We are aggressively expanding our global capabilities by introducing new offerings, including hardware and services, to meet emerging needs for our clients worldwide. Insight is ranked No. 484 on the 2009 Fortune 500.

Insight and the Insight logo are registered trademarks of Insight Direct USA, Inc. All other trademarks, registered trademarks, photos, logos and illustrations are the property of their respective owners. ©2009, Insight Direct USA, Inc. All rights reserved. Updated 7.09

InsightconnectedSM real estate Benefits (cont.) maintenance, and repair• Being Green: Control energy usage and costs within the building and gain a competitive

edge by obtaining LEED accreditation

our expertiseInsight is a proven leader in all phases of connected real estate from business strategy to ongoing operations. Our proven experience with business models, network design and installation, and ongoing operational management of the IP backbone, tenant services, and building management services sets Insight apart in the industry. We combine InsightConnected Real Estate expertise with internal and partner Subject Matter and Technology experts to cover every aspect possible. Our approach includes:

Principles and MethodologyHow we think about the network is what sets Insight apart and can help you stand out as well. We believe there are four enablers to help you deliver these services: the right people/skills; the right processes/tools; the right architecture/standards; and knowing your costs/metrics. By partnering with Insight, you are assured of our strategic and methodical capability to deliver leading, dependable and cost-effective solutions.

Business StrategyWorking with you, we develop your ideal scenario with a cost model and an operational/business plan to meet long-term business goals using our best in class ecosystemof connected real estate partners.

Network Design and InstallationInsight has the highest levels of Cisco certifications, including Master level specializations in Unified Communications and Security, along with an experienced and dedicated team of network architects and engineers. We are also a choice Cisco partner in connected real estate.

on-site technicians and Service Delivery ManagerOur on-site technicians perform day-to-day MACs and technology break-fix services,support multiple diverse technologies (L1/L2), perform ad hoc service requests on demandand maintain phone inventories and sparing plan. Our on-site Service DeliveryManager serves as the primary contact for all Tenant relationships, project manages allnew customer turn-ups, training and tenant satisfaction and works with all parties toensure quality of service.

centralized Service ManagementCentralized Management serves as the central contact point for all end user incidents/MACs, on-site technician workload management, maintains centralized ticketing systemsand supporting documentation, resolves common issues and maintains troubleknowledgebase and performs ticket closing and customer follow-up/satisfaction survey.

24x7 remote Network operations centerOur state-of-the-art NOC provides 24x7 proactive fault management with 15 minute SLAon priority 1 events, manages the technology vendor fault process, performs monthlynetwork availability and performance reporting and uses proven network managementtechnology and processes (SAS 70 Type II compliant and best in class automation tools).

Project ManagementWe provide project management for new technology and project work, full engineeringfor existing/emerging technologies, Technical/Business skills for all aspects (from strategyto operate), consolidation of all back office functions (tenant billing, leases, tripleplay, etc.), and we are your trusted business partner with a long term commitment toyour success.