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    http://www.tmforum.org/GB917SLAManagement

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    http://www.tmforum.org/ResearchPublications/7097/home.html#TRCPublications/Link51772http://www.tmforum.org/ResearchPublications/7097/home.html#TRCPublications/Link51887http://www.tmforum.org/ResearchPublications/7097/home.html#TRCPublications/Link51754

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