inspirational customer experience quotes part one

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“To understand the man, you must first walk a mile in his moccasin” NORTH AMERICAN INDIAN PROVERB

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A selection of motivating, inspiring and insightful quotes on the customer, customer experience, customer loyalty and service. View part two at: http://www.slideshare.net/thecustomersshoes/inspirational-customerexperiencequotesparttwo Visit our website at www.thecustomersshoes.com for more customer experience related content and insight. The Customer's Shoes Ltd Paving the way to great customer experiences...

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Page 1: Inspirational Customer Experience Quotes Part One

“To understand the man, you must first walk a mile in his moccasin”

NORTH AMERICAN INDIAN PROVERB

Page 2: Inspirational Customer Experience Quotes Part One

“Everything starts with the customer.” LOUIS XIV

Page 3: Inspirational Customer Experience Quotes Part One

“Every day were saying, ‘How can we keep this customer happy? How can we get ahead in innovation by doing this?’... because if we don’t, somebody else will.” BILL GATES

Page 4: Inspirational Customer Experience Quotes Part One

“A shoe without sex appeal is like a tree without leaves. Service without emotion is shoe without sex appeal.” ANON

Page 5: Inspirational Customer Experience Quotes Part One

“Feelings have a critical role in the way customers are influenced.” DAVID FREEMANTLE, AUTHOR

Page 6: Inspirational Customer Experience Quotes Part One

“There is a spiritual aspect to our lives - when we give we receive - when a business does something good for somebody, that somebody feels good about them!” BEN COHEN, BEN & JERRY’S

Page 7: Inspirational Customer Experience Quotes Part One

“Your most unhappy customers are your greatest source of learning.” BILL GATES

Page 8: Inspirational Customer Experience Quotes Part One

“The great gift of human beings is that we have the power of empathy.” ANON

Page 9: Inspirational Customer Experience Quotes Part One

“Be everywhere, do everything, and never fail to astonish the customer.” ANON

“The great gift of human beings is that we have the power of empathy.” ANON

Page 10: Inspirational Customer Experience Quotes Part One

“A cat has absolute emotional honesty: human beings, for one reason or another, may hide their feelings, but a cat does not.” ERNEST HEMINGWAY

Page 11: Inspirational Customer Experience Quotes Part One

“I am always doing that which I can not do, in order that I may learn how to do it.” PABLO PICASSO

Page 12: Inspirational Customer Experience Quotes Part One

“A little experience often upsets a lot of theory.” S. PARKES CADMAN

Page 13: Inspirational Customer Experience Quotes Part One

“Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.” LEO F. BUSCAGLIA

“A little experience often upsets a lot of theory.” S. PARKES CADMAN

Page 14: Inspirational Customer Experience Quotes Part One

“If the shoe fits your are not allowing for growth.” ROBERT N. COONS

Page 15: Inspirational Customer Experience Quotes Part One

“You are a product of your environment. So choose the environment that will best develop you toward your objective. Analyze your life in terms of its environment. Are the things around you helping you toward success - or are they holding you back?” CLEMENT STONE

Page 16: Inspirational Customer Experience Quotes Part One

“What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis” ROBERT N. COONS

Page 17: Inspirational Customer Experience Quotes Part One

“Focus on the journey, not the destination. Joy is found not in finishing an activity but in doing it.” GREG ANDERSON, AUTHOR

Page 18: Inspirational Customer Experience Quotes Part One

“It is common sense to make a method and try it. If it fails, admit it frankly and try another. But above all, try something.” FRANKLIN DELANO ROOSEVELT

Page 19: Inspirational Customer Experience Quotes Part One

“If you don’t realise there is always someone who knows how to do something better than you, then you don’t give proper respect for others’ talents.” HORTENSE CANADY

“It is common sense to make a method and try it. If it fails, admit it frankly and try another. But above all, try something.” FRANKLIN DELANO ROOSEVELT

Page 20: Inspirational Customer Experience Quotes Part One

“...the reason most of us haven’t been able to run after our dreams is that we were wearing the wrong size shoes. All we have to do is discover what fits us, and chances are we’ll do just fine” BARBARA SHER, AUTHOR

Page 21: Inspirational Customer Experience Quotes Part One

“An empowered organisation is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organisational success.” STEPHEN R. COVEY

PRINCIPLE-CENTRED LEADERSHIP

Page 22: Inspirational Customer Experience Quotes Part One

“Jingshen is the Mandarin word for spirit and vivacity . It is an important word for those who would lead, because above all things, spirit and vivacity set effective organisations apart from those that will decline and die.”

JAMES L. HAYES

MEMOS FOR MANAGEMENT: LEADERSHIP, 1983

Page 23: Inspirational Customer Experience Quotes Part One

“Being on par in terms of price and quality only get you in the game. Service wins the game.” TONY ALESSANDRA

Page 24: Inspirational Customer Experience Quotes Part One

“Well done is better than well said.” BENJAMIN FRANKLIN

Page 25: Inspirational Customer Experience Quotes Part One

“One of the deep secrets of life is that all that is really worth doing is what we do for others” LEWIS CAROL

“Well done is better than well said.” BENJAMIN FRANKLIN

Page 26: Inspirational Customer Experience Quotes Part One

“Here is a powerful yet simple rule. Always give people more than they expect to get.” NELSON BOSWELL

Page 27: Inspirational Customer Experience Quotes Part One

“People expect good service but few are willing to give it.” ROBERT GATELY

Page 28: Inspirational Customer Experience Quotes Part One

“There are no traffic jams along the extra mile.” ROGER STAUBACH

Page 29: Inspirational Customer Experience Quotes Part One

“The goal as a company is to have customer service that is not just the best, but legendary.” SAM WALTON

“There are no traffic jams along the extra mile.” ROGER STAUBACH

Page 30: Inspirational Customer Experience Quotes Part One

“In the end the customer doesn’t know or care, if you are a small or big organisation...she or he only focuses on the garment hanging in your store.” GIORGIO ARMANI

Page 31: Inspirational Customer Experience Quotes Part One

“We can believe that we know wherethe world should go. But unless we’re in touch with our customers, our model of the world can diverge from reality. There’s no substitute for innovation, of course, but innovation is no substitute for being in touch, either.” STEVE BALMER

Page 32: Inspirational Customer Experience Quotes Part One

“If you build a great experience, customers will tell each other about that. Word of mouth is very powerful.” JEFF BEZOS

Page 33: Inspirational Customer Experience Quotes Part One

“Give the public everything you can give them, keep the place as clean as you can keep it, keep it friendly.” WALT DISNEY

“If you build a great experience, customers will tell each other about that. Word of mouth is very powerful.” JEFF BEZOS