Today I Begin a NEW Life. I will greet this day with love in my heart. I will persist until I succeed. I am nature’s greatest miracle. Today I will multiply my values a

hundredfold. I will act now.

INSPIRATIONAL VIDEO 1

• How important is your family to you? • How do you show your gratitude and love to your

parents? • What has been your most memorable time with your

family? Why did you say it is memorable?

Discussion Questions

Things you might see in the Check-in Area

Reception Concierge Lifts

Bar Restaurant

Frontdesk Video

CHECKING-IN

CHECKING-IN

• I've got a reservation • Your name, please? • My name's … • Could I see your passport? • Could you please fill in this

registration form? • My booking was for a twin room • My booking was for a double room • Would you like a newspaper? • Would you like a wake-up call? • What time's breakfast? - Breakfast’s from 7am till 10am • Could I have breakfast in my room,

please? • What time's the restaurant open for

dinner?

• Dinner’s served between 6pm and 9.30pm

• What time does the bar close? • Would you like any help with your

luggage? • Here’s your room key • Your room number's …326 • Your room's on the … floor - first - second - third • Note that in the UK, the floor at

street level is known as the ground floor, and the first floor is the floor above this.

• Where are the lifts? • Enjoy your stay!

PHRASES FOR CHECKING IN A HOTEL

A: Good afternoon, Sir. May I help you? B: Hi, I want to check-in. A: Do you have a reservation? B: Yes, I do. A: Would you tell me your name, please? B: Bob Smith. A: Wait a moment, please. Yes, we have your reservation, Mr. Smith. That was a suite room? B: Yes, it was. A: Would you mind filling out this registration form, please? (Receptionist gives the guest a form to fill in) And would you show me your passport for a moment, please? B: Sure. A: How would you like to handle your account, sir? B: Do you accept credit cards? A: Yes, we do. B: Here’s my American Express card. A: Thank you, Sir. And would you sign here, sir? Thank you so much, sir. Here is your room key

and the bell attendant will show you to your room. Please call the front desk if you have any inquiries.

B: Thanks. Sure. I will. A: Have a pleasant stay, sir.

CONVERSATION A A: Reservation Clerk B: Guest

A: Good afternoon. Can I help you? B: Yes, do you have any rooms available starting tonight? A: Do you have a reservation, sir? B: No, I don’t. A: How long are you going to stay, sir? B: Three nights. A: What kind of room do you have in mind, sir? B: Well, what kind of rooms do you have? A: We have standard rooms, deluxe rooms and suite rooms, sir. B: How much do you charge for a deluxe double room per night? A: A deluxe room is 150 US Dollars including service charge and tax, sir. B: That’s fine. I’ll take it. A: Would you please complete this registration card? And how would you like to pay, sir? In cash or credit card? B: By credit card. A: May I take a print of it, sir? B: Sure. Here you are. A: Thank you. And could I see your passport, please? B: Here you are. A: Thank you, sir. And may I reconfirm your departure date? B: I’m going to check out on the 4th. A: Thank you, sir. Here is your key and passport. I hope you have a great time. B: Thank you.

CONVERSATION B A: Reservation Clerk B: Guest

B: Good afternoon. I’d like to check in, and I have a reservation. A: Could you tell me your name, sir? B: ______________________. A: Just a moment, sir. Let me check…. I’m sorry, sir, but I don’t have your

name on the computer. B: Oh, try my company. That’s AT&T. A: Let’s see. Oh, I have it here. The room is reserved on your American

Express card. Are you paying with that card? B: Yes, I am. A: OK. Could you complete this registration card, please? B: Sure. Here you are. A: Thank you, sir. B: Is the restaurant still serving lunch? A: Yes, sir. You can get something to eat in the Blue Hill Restaurant. It’s

located across the lobby. Your room is on the 15th floor. Enjoy your stay with us, sir.

B: Thank you for your kindness.

CONVERSATION C A: Reservation Clerk B: Guest

A: Good evening, sir. Can I help you? B: Yes, I have a reservation. A: Would you give me your name, please? B: Archie Andrews. A: How do you spell your last name, please? B: A-N-D-R-E-W-S A: Would you mind waiting for a moment? I’ll check on that. I’m very sorry to have kept you

waiting, sir. B: No problem. A: I’m afraid we don’t have any record of your reservation. When did you make the reservation? B: Two months ago. A: Who made the reservation, sir? B: I did it myself. A: Do you have a letter or fax confirming your reservation, sir? B: No, I don’t. A: I’m sorry, sir. There must be a mistake. We’re fully occupied for tonight. B: I can’t believe this! Isn’t there anything you can do? I’m very tired because of a long flight and

this is my first time to visit Korea. A: Would you mind waiting for a moment? I’ll try to find you another hotel. B: Thank you.

CONVERSATION C A: Reservation Clerk B: Guest