INSPIRED TO LEARN

HELP GUIDE

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TABLE OF CONTENTS

OVERVIEW ............................................................................................................................................................................... 3

NAVIGATING THE LEARNER CENTER ....................................................................................................................................... 4

COMPLETING A COURSE ......................................................................................................................................................... 6

CLEARING BROWSER CACHE/HISTORY ................................................................................................................................... 9

GOOGLE CHROME ............................................................................................................................................................... 9

INTERNET EXPLORER ......................................................................................................................................................... 10

DISABLING POP-UP BLOCKER ................................................................................................................................................ 11

GOOGLE CHROME ............................................................................................................................................................. 11

INTERNET EXPLORER ......................................................................................................................................................... 12

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OVERVIEW Inspired to Learn (ITL) is the exclusive Sears Hometown & Outlet Learning Management System (LMS) that delivers and manages online learning. Once registered for Inspired to Learn, store employees gain access to the Learner Center containing their profile, courses and transcripts. To access Inspired to Learn, visit https://sho.inspiredlms.com/sho

For any training related questions or issues, please submit a SHOS Support Ticket at shos.jitbit.com/helpdesk/.

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NAVIGATING THE LEARNER CENTER Once you have logged into Inspired to Learn, you will be taken to the Learner Center. The Learner Center is your one‐stop shop for all of your learning needs and provides you with a list of courses or curriculums that needs to be completed.

To navigate to your active courses, complete the following steps:

1. Click My Courses.

A quiz can be designed for a specific learning activity, course or entire curriculum. The number of user attempts granted and passing requirements are based on the course. Courses with a quiz require you to complete all learning activities before taking the quiz.

Quiz

A learning activity is part of a course. Each course description lists the learning activities found in that particular course. Learning activities can include: job aids, videos, lessons, hands‐on practice activities or role play.

Learning Activity

A course consists of one or more learning activities. It is important to complete all lessons within the course to receive completion credit.

Course

A group of courses make up a curriculum. All the courses in the curriculum need to be completed before the status of the curriculum is marked as “Complete.”

Curriculum

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NAVIGATING THE LEARNER CENTER (CONTINUED) 2. All your courses will display. To locate your active courses, click Advanced Search.

3. Click the drop-down arrow next to Course Status.

4. Check the boxes next to Not Started, In Progress and Fail.

5. Click the green search arrow.

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NAVIGATING THE LEARNER CENTER (CONTINUED) 6. Your active courses will display. The status of each course can be found on the right.

6a. Not Started courses are marked with a grey circle.

6b. In Progress courses are marked with a half green circle.

6c. Failed courses are marked with a red circle.

7. To view the course description, click View Details next to the course’s name.

COMPLETING A COURSE It is very important to follow the Learning Plan, and read through all of the learning activities. After completing a course

or learning activity, take the time to practice what you have learned by asking a co‐worker or buddy to help. To

complete a course, complete the following steps:

1. Click Launch Course next to the course’s name.

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COMPLETING A COURSE (CONTINUED) 2. Follow the directions, and thoroughly review all learning activities on each page.

3. Once you complete the learning activity, click the Next button located in the bottom-right corner of the screen. Repeat this step for each learning activity.

4. Once you reach the quiz, click the Start button.

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COMPLETING A COURSE (CONTINUED) 5. Select your answer.

6. Click the Next button located in the bottom-right corner of the screen. Repeat steps 5-6 for each question.

7. Once you have answered all the questions, click Submit Exam.

8. When asked if you would like to proceed, click OK.

9. Your exam results will display. If you did not pass the exam, click Take Exam Again. If you passed the exam, click

Finish.

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CLEARING BROWSER CACHE/HISTORY

GOOGLE CHROME

To clear your browser’s cache/history in Google Chrome, complete the following steps:

1. Click the three dashes in the top-right corner.

2. Click History.

3. Click Clear browsing data...

4. Check the following boxes: Browsing history

Download history

Cookies and other site and plug-in data

Cached images and files

5. Click Clear browsing data.

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CLEARING BROWSER CACHE/HISTORY (CONTINUED)

INTERNET EXPLORER

To clear your browser’s cache/history in Internet Explorer, complete the following steps:

1. Click on the gear wheel icon in the top-right corner.

2. Hoover over Safety.

3. Click Delete Browsing History.

4. Check the following boxes: Preserve Favorites Website Data

Temporary Internet Files and Website Files

Cookies and Website Data

History

5. Click Delete.

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DISABLING POP-UP BLOCKER

GOOGLE CHROME

1. Click the three dashes in the top-right corner.

2. Click Settings.

3. Under Privacy, click Content settings…

4. Under Pop-ups, check the Allow all sites to show pop-ups box.

5. Click Done.

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DISABLING POP-UP BLOCKER (CONTINUED)

INTERNET EXPLORER

1. Click on the gear wheel icon in the top-right corner.

2. Click Internet Options.

3. Under the Privacy tab, uncheck the Turn on Prop-up Blocker box. 4. Click OK.

Sears Hometown and Outlet Stores, Inc... ("SHO") offers the training materials and programs described herein solely to assist its franchisees and independent dealers in training their employees to provide the best customer service possible and to develop their sales skills and techniques. Franchisees and Independent dealers are free to train their employees in the manner they consider appropriate, and neither the offering of training materials nor any other assistance that SHO provides to its franchisees and independent dealers is intended to create an employment or co-employment relationship between SHO and the employees of any franchisee or independent dealer.

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