IK Multimedia

License Agreement

Installation/Authorization Manual

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License AgreementEND-USER LICENSE AGREEMENT FOR IK Multimedia Product

Please­read­this­document­carefully­before­breaking­the­seal­on­the­media­package.­This­agreement­licenses­the­enclosed­software­to­you­and­contains­warranty­and­liability­disclaimers.

By­ breaking­ the­ seal­ on­ the­ media­ envelope,­ you­ are­ confirming­ to­ have­ taken­ notice­ of­ terms­ and­conditions­of­ this­agreement­and­you­acknowledge­your­acceptance­of­ the­software­as­well­as­your­acceptance­of­the­terms­of­this­agreement.­If­you­do­not­wish­to­do­so,­do­not­break­the­seal.­Instead,­promptly­return­the­entire­package,­including­the­unopened­media­package,­to­the­dealer­from­whom­you­have­obtained­it,­for­a­full­refund.

1)­DEFINITIONS

“EULA”­means­this­end­user­license­agreement

“IK­Multimedia­Product”­means­the­software­program­included­in­the­enclosed­package,­and­all­related­updates­supplied­by­IK­Multimedia.

“IK­Multimedia­Product”­means­the­software­program­and­hardware­(if­any)­included­in­the­enclosed­package,­the­related­documentation,­models,­multimedia­content­(such­as­animation,­sound­and­graph-ics)­and­all­related­updates­supplied­by­IK­Multimedia.

“Not­for­resale­(NFR)­Version”­means­a­version­of­IK­Multimedia­Product,­so­identified,­is­intended­for­review­and­evaluation­purposes,­only.

2)­LICENSE

The­“IK­Multimedia­Product”­is­protected­by­copyright­laws­and­international­copyright­treaties,­as­well­as­other­intellectual­property­laws­and­treaties.­The­“IK­Multimedia­Product”­is­licensed,­not­sold.­This­EULA­grants­you­the­rights­as­specified­here­below.­All­other­actions­and­means­of­usage­are­reserved­to­the­written­permission­of­the­right­holder­IK­Multimedia­Production­Srl:

Applications Software.­ The­ “IK­ Multimedia­ Product”­ may­ be­ used­ only­ by­ you.­ You­ may­ install­ and­use­the­“IK­Multimedia­Product”,­or­any­prior­version­thereof­for­the­same­operating­system,­on­up­to­three­(3)­computers,­provided­that­(a)­each­computer­is­owned­by­(or­leased­to)­and­under­the­exclusive­control­of­the­licensee;­(b)­the­program(s)­shall­NOT­be­used­simultaneously­on­more­than­one­machine,­and­(c)­any­computer(s)­with­IK­Multimedia­software­installed­shall­not­be­sold,­rented,­leased,­loaned­or­ otherwise­ be­ removed­ from­ the­ licensee’s­ possession­ without­ first­ removing­ (uninstalling)­ the­licensed­software,­except­as­provided­in­Paragraph­4­(below)­pertaining­to­“Software­Transfer”.

Storage/Network use.­You­may­also­store­or­install­a­copy­of­the­“IK­Multimedia­Product”­on­a­storage­device,­such­as­a­network­server,­used­only­to­install­or­run­the­“IK­Multimedia­Product”­on­your­other­computers­over­an­internal­network;­however,­you­must­acquire­and­dedicate­a­distinct­license­for­each­user­of­the­“IK­Multimedia­Product”­from­the­storage­device.­Any­given­license­for­the­“IK­Multimedia­Product”­may­not­be­shared­or­used­concurrently­or­otherwise­on­different­computers­or­by­different­developers­in­a­given­organization.

3)­AUTHORIZATION­CODE

The­“IK­Multimedia­Product”­only­functions­when­you­are­in­the­possession­of­an­authorization­code.­You­will­receive­an­authorization­code­upon­completing­the­authorization­code­request­procedure.­Once­your­authorization­code­is­activated,­you­may­use­the­product.

You­agree­to­follow­the­authorization­code­request­procedure­and­will­provide­true,­accurate­and­com-plete­information­about­yourself.­If­you­provide­any­information­that­is­untrue,­inaccurate,­not­correct­or­ incomplete,­or­ IK­Multimedia­has­ reasonable­grounds­ to­suspect­ that­such­ information­ is­untrue,­inaccurate,­not­correct­or­incomplete,­IK­Multimedia­has­the­right­to­suspend­or­to­revoke­the­license.

The­termination­of­the­license­shall­be­without­prejudice­to­any­rights,­whatsoever,­of­IK­Multimedia.

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4)­DESCRIPTION­OF­OTHER­RIGHTS­AND­LIMITATIONS

Limitations on Reverse Engineering, Decompilation, and Disassembly.­You­may­not­reverse­engineer,­decompile,­or­disassemble­the­“IK­Multimedia­Product”,­except­and­only­to­the­extent­that­such­activ-ity­ is­ expressly­ permitted­ by­ applicable­ law­ notwithstanding­ this­ limitation­ of­ components.­ The­ “IK­Multimedia­Product”­is­licensed­as­a­single­product.­Its­component­parts­may­not­be­separated­for­use­on­more­than­one­computer.

Not for Resale Version.­ If­ the­ “IK­ Multimedia­ Product”­ is­ labeled­ “Not­ for­ Resale”­ or­ “NFR”­ or­“Evaluation­Copy”,­then,­notwithstanding­other­sections­of­this­EULA,­you­may­not­sell,­or­otherwise­transfer­the­“IK­Multimedia­Product”.

Rental.­You­may­not­rent,­lease,­or­lend­the­“IK­Multimedia­Product”­to­any­party.

Software Transfer.­You­may­not­transfer,­license­or­sublicense­your­rights­as­Licensee­of­the­software­or­any­IK­Multimedia­product,­as­licensed­to­you­under­this­agreement­without­prior­written­consent­of­the­rights­owner.­The­carrier­on­which­the­IK­Multimedia­product­has­been­distributed­may­be­trans-ferred­or­otherwise­made­available­to­any­third­party­only­with­the­prior­written­consent­of­the­rights­owner­and­provided­that­(a)­the­original­media­and­license(s)­accompany­the­carrier­and­(b)­the­party­transferring­the­media­does­not­retain­a­copy­of­the­media.

5)­UPGRADES

If­the­“IK­Multimedia­Product”­is­labeled­or­otherwise­identified­by­IK­Multimedia­as­an­“upgrade”,­you­must­be­properly­licensed­to­use­a­product­identified­by­IK­Multimedia­as­being­eligible­for­the­upgrade­in­order­to­use­the­“IK­Multimedia­Product”.

An­“IK­Multimedia­Product”­labeled­or­otherwise­identified­by­IK­Multimedia­as­an­upgrade­replaces­and/or­supplements­the­product­that­formed­the­basis­for­your­eligibility­for­such­upgrade.­You­may­use­the­resulting­upgraded­product­only­in­accordance­with­the­terms­of­this­EULA.­If­the­“IK­Multimedia­Product”­is­an­upgrade­of­a­component­of­a­package­of­software­programs­that­you­licensed­as­a­single­product,­the­“IK­Multimedia­Product”­may­be­used­and­transferred­only­as­part­of­that­single­product­package­and­may­not­be­separated­for­use­on­more­than­one­computer.

6)­DUAL-MEDIA­SOFTWARE

You­may­receive­the­“IK­Multimedia­Product”­in­more­than­one­medium.­You­may­not­loan,­rent,­lease,­or­otherwise­transfer­the­other­medium­to­another­user,­except­as­part­of­the­permanent­transfer­(as­provided­above)­of­the­“IK­Multimedia­Product”.

7)­LIMITED­WARRANTY

IK­ Multimedia­ warrants­ to­ the­ original­ purchaser­ of­ the­ computer­ software­ product,­ for­ a­ period­ of­ninety­(90)­days­following­the­date­of­original­purchase,­that­under­normal­use,­the­software­program­and­the­user­documentation­are­free­from­defects­that­will­materially­interfere­with­the­operation­of­the­program­as­described­in­the­enclosed­user­documentation.

8)­WARRANTY­CLAIMS

To­ make­ a­ warranty­ claim­ under­ the­ above­ limited­ warranty,­ please­ return­ the­ product­ to­ the­ point­of­purchase,­accompanied­by­proof­of­purchase,­your­name,­your­ return­address­and­a­statement­of­the­defect,­or­send­the­CD(s)­to­us­at­the­below­address­within­ninety­(90)­days­of­purchase.­Include­a­copy­of­ the­dated­purchase­receipt,­your­name,­your­return­address­and­a­statement­of­ the­defect.­IK­Multimedia­or­its­authorized­dealer­will­use­reasonable­commercial­efforts­to­repair­or­replace­the­product­and­return­it­to­you­(postage­prepaid)­or­issue­to­you­a­credit­equal­to­the­purchase­price,­at­its­option.

9)­LIMITATIONS­ON­WARRANTY

IK­Multimedia­warrants­only­that­the­program­will­perform­as­described­in­the­user­documentation.­No­other­advertising,­description­or­representation,­whether­made­by­a­IK­Multimedia­dealer,­distributor,­agent­or­employee,­shall­be­binding­upon­IK­Multimedia­or­shall­change­the­terms­of­this­warranty.

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EXCEPT AS STATED ABOVE, IK MULTIMEDIA MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, REGARDING THIS PRODUCT. IK MULTIMEDIA DISCLAIMS ANY WARRANTY THAT THE SOFTWARE IS FIT FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTY OF MERCHANTABILITY SHALL BE LIMITED TO A NINETY (90) DAY DURATION OF THIS LIMITED EXPRESS WARRANTY AND IS OTHERWISE EXPRESSLY AND SPECIFICALLY DISCLAIMED. IK MULTIMEDIA SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF IK MULTIMEDIA IS ADVISED OF OR AWARE OF THE POSSIBILITY OF SUCH DAMAGES. THIS MEANS THAT IK MULTIMEDIA PRODUCTION SRL SHALL NOT BE RESPONSIBLE OR LIABLE FOR THE LOSS OF PROFITS OR REVENUES, OR FOR DAMAGES OR COSTS AS A RESULT OF LOSS OF TIME, DATA OR USE OF THE SOFTWARE, OR FROM ANY OTHER CAUSE EXCEPT THE ACTUAL COST OF THE PRODUCT. IN NO EVENT SHALL IK MULTIMEDIA LIABILITY EXCEED THE PURCHASE PRICE OF THIS PRODUCT.

10)­CHOICE­OF­LAW

You­agree­that­any­and­all­claims,­suits­or­other­disputes­arising­from­your­use­of­the­software­shall­be­determined­in­accordance­with­the­laws­of­Italy,­in­the­event­IK­Multimedia,­is­made­a­party­thereto.­You­agree­to­submit­to­the­jurisdiction­of­the­court­in­Modena,­Italy­for­all­actions,­whether­in­contract­or­in­tort,­arising­from­your­use­or­purchase­of­the­software.

11)­GENERAL

This­Agreement­contains­the­complete­agreement­between­the­parties­with­respect­to­the­subject­mat-ter­hereof,­and­supersedes­all­prior­or­contemporaneous­agreements­or­understandings,­whether­oral­or­written.­All­questions­concerning­this­Agreement­shall­be­directed­to:

IK­Multimedia­Production­SrlVia­dell’Industria­4641122­ModenaItaly

©­2007-2010­IK­Multimedia.­All­rights­reserved.

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Chapter 1 - System RequirementsThe­following­are­the­system­requirements­for­using­your­IK­Multimedia­product.

Macintosh®

- Power PC based Macintosh

Minimum:­dual­1­GHz­G4­processor,­1GB­of­RAM,­Mac­OS­X­10.4­or­later.Suggested:­dual­2­GHz­G5­processor,­2­GB­of­RAM,­Mac­OS­X­10.4­or­later.

- Intel based Macintosh

Minimum:­1.5­GHz­Intel­processor,­1­GB­of­RAM,­Mac­OS­X­10.4.4­or­later.Suggested:­2.3­GHz­Intel­Core­Duo­processor,­2­GB­of­RAM,­Mac­OS­X­10.4.4­or­later.

Windows®

Minimum:­Pentium­4­/­Athlon­64­processor,­1­GB­of­RAM,­Windows­XP,­Windows­Vista­or­Windows­7.Suggested:­2.33­GHz­Intel­Core­Duo­processor,­2­GB­of­RAM,­Windows­XP,­Windows­Vista­or­Windows­7.

TDM plug-in

When­available,­TDM­plug-in­requires­Pro­Tools­HD­Accel.

Chapter 2 - InstallationMacintosh®

NOTE:­in­order­to­be­able­to­install­and­uninstall­IK­Multimedia­products­in­your­Macintosh­computer­(Power­PC­or­Intel­based)­you­must­be­a­user­with­Administrator­rights.

Double-click­on­the­‘Install’­icon­and­follow­the­onscreen­instructions.

The­Standalone­version­is­installed­in­your­“Applications”­folder.­Documentation­is­placed­in:Library­/­Documentation­/­IK­Multimedia­/

Uninstall­

Double-click­on­the­‘Uninstall’­icon­and­follow­the­onscreen­instructions.

Windows®

NOTE:­in­order­to­be­able­to­install­and­uninstall­IK­Multimedia­products­in­a­computer­equipped­with­Windows,­you­must­be­a­user­with­Administrator­rights.

Double-click­on­the­‘Install’­icon­and­follow­the­onscreen­instructions.­The­installer­asks­you­to­confirm­the­destination­folder.­In­the­destination­folder­you­will­also­find­the­documentation.

To­launch­the­Standalone­version­go­to:Start­menu,­All­Programs

The­default­destination­folder­is:Program­Files­\­IK­Multimedia­\

Uninstall

In­the­‘Start’­menu,­select­‘Control­Panel’.­

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Double-click­‘Add­or­Remove­Programs’.­A­list­of­the­software­installed­in­your­system­is­displayed.­

Select­the­IK­Multimedia­product­you­want­to­uninstall­and­click­the­‘Remove’­button.­All­the­compo-nents­will­be­removed­from­your­system.­If­you­added­or­changed­files­after­the­installation,­it­may­be­that­some­ files­and­ folders­are­not­ removed.­Delete­ them­manually,­ from­the­destination­ folder­you­selected­during­installation.­

Chapter 3 - How the Authorization System worksYour­IK­Multimedia­product­must­be­authorized­to­work­with­unrestricted­functionality.­It­will­run­with­full­features­for­10­days­(grace­period)­which­will­start­when­launched­for­the­first­time,­and­revert­to­demo­mode­after.­You­will­need­to­authorize­the­product­within­this­time­frame­to­enable­permanent­unrestricted­functionality.­

To­authorize­your­IK­Multimedia­product­you’ll­need­three­numbers:

- Serial Number:­ this­is­written­on­the­Registration­Card­(included­with­your­IK­boxed­product,­inside­the­license­envelope)­or­the­one­that­has­been­delivered­to­you­(e.g.­Online­purchase,­such­as­a­Digital­Delivery,­or­update).

- Digital ID:­this­will­be­shown­during­the­authorization­process­and­linked­to­the­hardware­where­you­are­running­the­software.

- Authorization Code:­this­will­be­generated­online­by­registering­and­inserting­the­Serial­Number­and­Digital­ID.­If­you­are­a­registered­IK­Multimedia­user,­having­your­User­Name­and­Password­on­hand,­will­help­speed­up­the­authorization­process.

Chapter 4 - AuthorizationA­built­in­software­Wizard­helps­you­in­the­authorization­of­your­IK­software.­The­first­time­the­software­is­launched­ the­ Wizard­ is­ displayed­ (Step 1. Wizard Introduction).­ Click­ Cancel­ to­ return­ to­ the­ software­ and­use­the­software­within­the­10­days­grace­period.­Click­Next­to­go­to­the­Wizard’s­next­Step­and­authorize­the­software.­

Step­1.­Wizard­introduction

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The­next­Step­(Step 2. Enter Serial Number)­is­for­inserting­the­Serial­Number.­

Step­2.­Enter­Serial­Number

The­Serial­Number­is­written­on­the­Registration­Card­(included­with­your­IK­boxed­product,­inside­the­license­envelope)­or­the­one­that­has­been­delivered­to­you­(e.g.­Online­purchase,­such­as­a­Digital­Delivery,­or­update).­Type­the­Serial­Number­in­the­fields­(using­the­TAB­key­to­move­from­one­field­to­the­other).­Once­the­Serial­Number­has­been­properly­inserted­a­green­icon­will­display,­showing­that­the­number­has­been­entered­correctly.­If­a­red­icon­is­displayed­the­Serial­Number­inserted­is­not­correct­and­you­will­be­asked­to­re-type­it­in­the­fields.­Once­the­Serial­Number­has­been­typed­correctly,­the­Next­button­will­enable­you­to­move­to­the­next­Step­of­the­Wizard.­

Now­the­Wizard­will­ask­you­if­you­are­requesting­an­Authorization­Code­for­the­first­time,­or­if­you­intend­on­ reauthorizing­ your­ software­ with­ an­ Authorization­ Code­ previously­ received­ (Step 3. Authorization / Reauthorization).­For­a­new­authorization­click­the­first­option.­If­you­choose­the­second­option­because­you­need­to­RE-AUTHORIZE­your­product,­you’ll­proceed­directly­to­Step­7.­

Step­3.­Authorization/Reauthorization

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In­ order­ to­ obtain­ the­ Authorization­ Code­ you’ll­ need­ to­ go­ online­ using­ an­ internet­ connection.­ In­ this­window,­(Step 4. Connect to Internet)­you­are­asked­if­you­will­connect­to­the­internet­using­your­current­computer­or­a­separate­one.­Make­your­choice­and­click­on­the­Next­button­(if­you­connect­to­the­internet­using­a­different­computer­you’ll­proceed­directly­to­Step­6).

Step­4.­Connect­to­the­Internet

In­this­page­of­the­Wizard­(Step 5. User Name and Password)­you­should­type­your­IK­Multimedia­User­Name­and­Password.­If­you­have­already­registered­any­other­IK­Multimedia­product­you­should­use­the­same­User­Name­and­Password­that­you­used­previously­to­access­the­IK­Multimedia­User­Area­(where­you­can­download­updates­and­upgrades,­requests­new­authorizations,­manage­your­registration­data,­etc...).­If­you­have­never­registered­any­other­IK­Multimedia­product­or­if­you­can’t­remember­your­previous­registration­information­click­on­the­second­option.­Once­you­are­done­click­Next.­

Step­5.­User­Name­and­Password

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At­ this­point­ the­Wizard­presents­you­with­a­window­where­you­can­find­your­Serial­Number­and­the­Digital­ ID­required­ to­register­online­ (Step 6a. Online registration on the same computer).­By­clicking­Register­On­Line,­your­default­browser­will­be­opened­and­directed­to­the­IK­Multimedia­Registration­Page­(if­the­machine­that­you­are­installing­on­has­an­internet­connection).­Now­simply­fill­out­the­mandatory­fields­of­the­Registration­Page­with­your­data.­Your­Serial­Number­and­Digital­ID­should­have­been­pre­filled-in­(otherwise­COPY­and­PASTE­them­from­your­Wizard­window­to­the­Registration­Page­fields).­If­you­would­have­inserted­your­User­Name­and­Password,­as­a­previously­registered­IK­Multimedia­user,­the­Registration­Page­will­be­pre-filled­with­your­personal­data­making­the­authorization­process­faster.­

Step­6a.­Online­registration­on­the­same­computer

If­ you­ are­ authorizing­ your­ software­ from­ a­ separate­ computer,­ the­ Wizard­ will­ display­ a­ page­ (Step 6b. Online Registration on a separate computer)­ where­ you­ are­ asked­ to­ access­ the­ IK­ Multimedia­Registration­ Page,­ online­ at­ www.ikmultimedia.com/registration and­ register­ your­ software­ to­ obtain­the­Authorization­Code.­

Step­6b.­Online­Registration­on­a­separate­computer

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In­this­case,­please­carefully­type­your­Serial­Number­and­Digital­ID­in­the­corresponding­field­of­the­Registration­Page.­Be­sure­to­fill­out­all­the­mandatory­fields­as­well.­Once­your­registration­process­has­been­completed,­an­Authorization­Code­will­be­displayed­in­the­check­out­page­of­your­IK­Multimedia­online­registration­(as­well­as­sent­to­you­by­email).­Copy­the­Authorization­Code­and­click­Next­on­the­Wizard.­You­will­now­be­prompted­to­paste­the­Authorization­Code­in­the­new­Wizard­window­(Step7. Paste Authorization Code).­Point­the­cursor­in­the­first­field­of­the­Authorization­Code­in­the­Wizard­and­click­on­the­Paste­button.­All­the­separated­fields­will­be­filled­and­a­green­icon­will­display,­showing­the­Authorization­Code­has­been­entered­correctly.­If­a­red­icon­is­displayed,­the­Serial­Number­inserted­is­not­correct­and­you­will­be­asked­to­re-type­it­in­the­fields­(if­you­typed­it­manually).

Step­7.­Paste­Authorization­Code

Once­ the­ green­ icon­ is­ displayed,­ click­ Next­ and­ the­ last­ page­ of­ the­ Wizard­ will­ appear­ (Step 8. Authorization Completed)­listing­your­Serial­Number,­Digital­ID­and­Authorization­Code­as­a­reference.­Click­Finish­to­start­using­your­IK­Multimedia­product­with­unrestricted­functionality.

Step­8.­Authorization­Completed

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If­you­have­no­access­to­the­Internet,­in­the­software­CD­you’ll­find­a­PDF­file­called­Authorization­Request­Form.­

Europe, Africa, Asia and AustraliaOpen­ the­ file­ (with­ Acrobat­ Reader),­ print­ the­ form,­ fill­ the­ required­ fields­ and­ fax­ everything­ to­ +39-059-2861671­to­receive­your­Authorization­Code­within­24­hours­of­your­fax­(standard­European­business­hours).­Please­write­clearly:­if­we­can’t­decipher­the­codes,­we­won’t­be­able­to­generate­a­working­Authorization­Code.­If­you­don’t­have­access­to­a­fax­machine­fill­the­aforementioned­Authorization­Code­Request­Form­and­mail­it­to­the­following­address:IK Multimedia Production srlVia Dell’Industria 4641122 ModenaItaly

North and South AmericaOpen­ the­ file­ (with­ Acrobat­ Reader),­ print­ the­ form,­ fill­ the­ required­ fields­ and­ fax­ everything­ to­ 954-846-9077­to­receive­your­Authorization­Code­within­24­hours­of­your­fax­(10am-6pm­EST).­Please­write­clearly:­if­we­can’t­decipher­the­codes,­we­won’t­be­able­to­generate­a­working­Authorization­Code.­If­you­don’t­have­access­to­a­fax­machine­fill­the­aforementioned­Authorization­Code­Request­Form­and­mail­it­to­the­following­address:IK Multimedia US LLC1153 Sawgrass Corporate ParkwaySunrise, FL 33323USA

You’ll­be­given­your­Authorization­Code­by­return­mail­within­15­working­days.

For­any­question­you­may­have,­please­refer­to­the­FAQ­at:www.ikmultimedia.com/faqwhere­you’ll­find­answers­to­the­most­common­questions.

To­submit­a­Technical­Support­Form,­go­to:www.ikmultimedia.com/Support.php

For­other­requests­such­as­Product,­Sales,­Web­info­or­License­Transfer,­please­go­to:www.ikmultimedia.com/ContactIKForm.php

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Chapter 5 - TroubleshootingWhere can I find my IK product Serial Number?

The­Serial­Number­is­written­in­the­Registration­Card­(included­with­your­IK­product,­inside­the­license­envelope).­In­the­snapshot,­please­check­its­exact­location.

1)­Here­you­can­find­your­SERIAL­NUMBER

2)­At­the­bottom­of­the­registration­card­a­legend­helps­you­identify­the­characters­in­your­SERIAL­NUMBER

For­a­clear­characters­identification,­please­analyze­the­legend.­

IMPORTANT:­the­number­zero­can­easily­be­identified­in­your­Serial­Number­because­it­is­crossed­by­a­line.

Why is the Wizard rejecting my Serial Number?

Probably­because­it­found­a­typo,­so­please­analyze­the­common­errors:

*­Typing­a­0­(“zero”­number)­instead­of­an­O­(“o”­letter)*­Typing­1­(“one”­number)­instead­of­an­I­(“i”­letter)*­Typing­2­(“two”­number)­instead­of­an­Z­(“z”­letter)*­Typing­5­(“five”­number)­instead­of­an­S­(“s”­letter)*­Typing­8­(“eight”­number)­instead­of­an­B­(“b”­letter)*­Typing­a­“.”­(point)­instead­of­a­“-”­(minus)

Suggestions:

-­When­is­possible,­please­copy­and­paste­the­information.-­Cut­off­all­the­leading­and­trailing­spaces.­-­Please­type­all­codes­UPPERCASE­during­the­installation­and­registration­process.­-­ Check­ that­ the­ Serial­ number­ that­ you­ are­ entering­ is­ in­ correlation­ with­ the­ product­installed.

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During the Product Registration process I received this message: The Serial Number is already registered...

Remember­that­you­are­able­to­register­your­product­only­once.­So,­if­you­are­trying­to­get­a­new­Authorization­Code,­please­read­the­related­FAQ.

Where can I find my Digital ID?

The­Digital­ID­is­displayed­in­the­Authorization­window­of­your­IK­product.

­Why is my Digital ID being rejected during the Online Registration process?

There­probably­is­a­typo­on­it.­Remember­that­the­Digital­ID­has­NO­letter­“I”­and­“O”,­only­the­numbers­“1”­(one)­and­“0”­(zero).­In­order­to­prevent­any­further­mistakes,­please­Copy­the­Digital­ID­from­the­Authorization­Form­to­the­Registration­Form.

Where can I find my Serial Number, Digital ID and the Authorization Code of a registered IK Product?­

In­your­IK­product­interface,­locate­the­Authorization­button­and­click­on­it.­If­your­product­ver-sion­has­no­Authorization­button,­you­can­also­log­in­into­the­User­Area­and­click­on­Request­a­new­Authorization­Code.­You­will­be­able­to­check­all­the­main­information­about­your­registered­products.

How can I get a new Authorization Code?

Please­log­in­into­the­User­Area­at­www.ikmultimedia.com/userarea

Click­on­the­"Authorizations"­ link:­a­ list­of­ the­products­which­you­have­registered­will­be­dis-played.­Locate­the­product­for­which­you­require­a­new­Authorization­Code­and­click­on­the­corre-sponding­"View/Request"­button:­a­new­page­will­appear.­Insert­the­Digital­ID­of­your­computer,­then­click­on­the­"Request­New­Authorization"­button.

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I’ve already registered my product online, but I didn’t get an Authorization Code.

Usually,­this­happens­because­the­Digital­ID­was­not­submitted­during­the­registration­process.­In­ order­ to­ get­ a­ new­ Authorization­ Code,­ please­ read­ the­ How­ can­ I­ get­ a­ new­ Authorization­Code?­FAQ.

I need to log in into the User Area but I forgot my User Name and Password. What should I do?

Please­go­to­the­User­Area­and­enter­your­registered­email­address­(in­the­proper­empty­box).­You­will­receive­an­email­with­the­necessary­information­to­Log­in.

I have already installed, registered and authorized my IK product in my main computer. What do I have to do to use my IK product in other computers?

You­need­ to­ install­ the­program­and­get­a­new­Authorization­Code.­To­ learn­how­to­get­a­new­Authorization­Code,­please­refer­to­“How­can­I­get­a­new­Authorization­Code”­paragraph­in­this­chapter.

I just bought an IK software. What should I do to register and authorize my new product?

In­the­Support­area­of­our­website­www.ikmultimedia.com­click­on­the­Product­Registration­link,­or­click­on­the­Tech­Support­Page­link­and­click­on­option­1­(Register­your­product).­

In­ the­ Serial­ Number­ field­ of­ the­ Product­ Registration­ Form,­ please­ insert­ the­ Serial­ Number­written­on­the­Registration­Card­(included­with­your­IK­boxed­product,­inside­the­license­enve-lope)­or­the­one­that­has­been­delivered­to­you­(e.g.­Online­purchase,­such­as­a­Digital­Delivery,­or­update).­

Complete­the­Registration­Form­and­click­Submit.

Regarding­the­Authorization­process,­if­you­already­typed­your­Digital­ID­while­filling­the­Product­Registration­Form,­you­will­receive­an­email­from­us­with­your­Authorization­Code.­If­not,­after­you­launch­the­program­the­Product­Authorization­Wizard­will­appear.­Please­read­and­follow­the­instructions­provided­in­each­of­the­wizard’s­windows­and­get­an­Authorization­Code.­

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IK Multimedia Production,­Via­dell’Industria­46,­41122,­Modena,­Italy.Phone:­+39-059-285496­-­Fax:­+39-059-2861671­

IK Multimedia US LLC,­1153­Sawgrass­Corporate­Pkwy.­Sunrise,­FL­33323Phone:­(954)­846-9101­-­Fax:­(954)­846-9077

www.ikmultimedia.com

All­specifications­are­subject­to­change­without­further­notice.©­2007-2010­IK­Multimedia­Production­srl.

Mac­and­the­Mac­logo­are­trademarks­of­Apple­Computer,­Inc.,­registered­in­the­U.S.­and­other­countries.­

Windows­and­the­Windows­logo­are­trademarks­or­registered­trademarks­of­Microsoft­Corporation­in­the­United­States­and/or­other­countries.

PN:­M

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