Installation ManualUser GuideReference ManualTroubleshooting Guide

© C Security Systems AB 2012

3

Contents

Installation manual – p. 41. Creating the user account

2. Installing the system

3. System start up

4. Finishing the setup

5. Configuring system

User Guide – p. 15• Systemmode• Alarms• Warnings• ActivateandDeactivateAlarms• Triggeredalarms• Triggeredwarnings

Reference manual – p. 23 • Text(SMS)commands• Installationtestmode• Rebootaunit• Powercycleaunit• Winterstorage/Shutdownunit• Activationbuttonflashes

Troubleshooting guide – p. 28 • Communicationrelatedproblems• GPSrelatedproblems• Alarmlooprelatedproblems• Powerrelatedproblems• Messagingandnotificationproblems• Webportalproblems

SMS

WWW

WWW

4 5

Installation Manual 1. Creating the user account

Createyourpersonalwebportalaccountonwww.mycpod.combysendingtheregistrationtextmessage,logginginandcompletingthesetupwizard.

a. Send registration text (SMS) messageSendatext(SMS)messagecontain-ingtheactivationcodeofyourC-podunittotheC-podSystemNumber.TheactivationcodeisprintedonthelabelonyourC-podmainunit.Ithastheformat1703200-XX-XXXXX-XX;allhyphensmustbeincludedandnoothercharacterscanbeadded.

Note:Thepasswordmustcontainatleast7charactersand 1number.Don’tchooseaguessablepassword!

C-pod System Number Storethisnumberinyourphone!

International:+46737494090

UnitedStates:1-814 -222- 0747

TheC-podServersendsareplymessagecontainingatemporaryusernameandpassword.Shouldtheserverrejectyourmessage,doublecheckthatthecodeisidenticaltotheoneonthelabelandtryagain.

b. Login & complete wizardUsethetemporarylogindatayoujustreceivedtologontowww.mycpod.com,whereyouareguidedthroughaninstallationwizard.CompletethestepsuntilthewizardtellsyoutoinstalltheC-podinyourboat.Yourpersonalwebportalaccounthasbeencreated.

Installation Manual1. Creatingtheuseraccount(continued)

6 7

Installation Manual2. Installingthesystem(continued)

b. Find a suitable onboard location for the C-podTheC-podshouldbeinstalledinawellhiddenanddryplaceonboard.Otherfactorsthatmustbeconsideredarecellular(GSM)networkandGPSsignalreception,accesstoconstantpowersupplyandcablelengthsforthesuppliedequipment.

TheC-podmainunitisdesignedtobemountedverticallywithantennasfac-ingdownwards.Adifferentorientationmayaffectthecellular(GSM)networksignalqualityandmoistureprotection.

Thecellular(GSM)networkantennaisattacheddirectlytotheunitandmustbewellabovethewaterline.Avoidplacesshieldedfromcellular(GSM)net-worksignals,e.g.insidemetalboxes,enclosedincarbonfiberetc.

TheC-podmusthaveaconstantpowersupplytoprotectyourboatevenwhenotherequipmentisturnedoffbythebatteryisolationswitch.Makesurethatthereisanappropriatepowersourcewithintherangeofthepowercable.

c. Mount the equipment & connect the partsAttachthetwist-onfastenerinthedesiredlocationusingtwoscrewsorbolts.SecuretheC-podunitbycenteringtheunit’smountingpointtotheguidingpinonthefastenerandtwistingclockwiseorcounter-clockwiseuntiltheunitislockedinplace.TodetachtheC-podunit,twistinanydirectiontoreleaseitfromthefastener.

a. Check package contentsIncludedinthebox:

– C-podmainunit

– Fastenerforthemainunit

– GPSantenna

– Cellular(GSM)networkantenna

– Magneticintrusionsensor

– Powercable

– Activationbutton

– Hook-and-loopfastenerforthe GPSantenna

– Manual

Inadditiontothis,youmayneed (notincluded):

– Screwsorbolts(dependingonmountingsurfaceandlocation); suitabledrillforthescrewsorbolts

– Drillfortheactivationbutton (16–18mm/0.6–0.7inches)

– 1A–2Afuse(slow)andsuitablefuseholder

– Cableconnectors/cableshoestoconnectthepowercabletothepowersupply(battery)

Installation Manual2. Installing the system

Thefollowingstepsdescribetheinstallationprocedureintheboat.

8 9

Theactivationbuttonshouldbedis- creetlylocatedinsidetheareapro-tectedbythemagneticintrusionsen-sor,sothatitcanbereachedwithin45secondsofenteringtheboattodeactivatethealarms.ThebuttonhasaLEDindicatorinthecenterwhichmustbevisible.Connectthebuttontothecontactmarked I/O on theC-pod.

Attach the magnetic intrusion sensor tothedesireddoororhatch.Whenthedoororhatchisclosedthegapbetweenthemagnet(nocable)andthereedswitch(withcable)mustnotexceed15mmtoavoidanunstableoperationandfalsealarms.Connectthe magnetic intrusion sensor to the contactmarked 1 ontheC-pod.

Installation Manual2. Installingthesystem(continued)

max15mm

Note:Ifyouchoosenottoinstallthemagneticintrusionsensor,refertosection5b.

Note: Ifyouhavepurchasedoptionalaccessoriesrefertosection5c.andtheinstructionsontheaccessorypackaging.

Installation Manual2.Installingthesystem(continued)

TheGSMantennascrewsontothecontactmarkedGSMontheC-podunit.

TheGPSantennahasa3metercordthatattachestothecontactmarkedGPSontheunit.Theantennamustbeplacedhorizontallywiththeplasticdomefacingupwards.Findahiddenlocationwithaslittlematerialbetweentheantennaandtheskyaspossible.AvoidlocationsthatmightbeshieldedfromGPSsignals,e.g.closetometalboxesorcarbonfiberetc.Theantennaisnotdesignedtobemountedoutside.Theprovidedhook-and-loopfastenercanbeusedtoattachtheGPSantenna.

Note:TheGPSantennaismagneticandmaydisturbotherequipment,suchascompasses.

Note: ForsailingboatsaplacementclosetothecenterlineimprovestheGPSreceptionwhensailingkeeledover.

10 11

Installation Manual3. System start-up

Connectthepowerplugtothepow-erportmarkedwith ontheC-pod.TheC-podstartsup.Payattentiontotheflashingoftheactivationbutton,whichshowsthestart-upprogress.

• Theactivationbuttonflashesonce everyseconduntiltheC-podhasconnectedtothestrongestavail-ablecellular(GSM)network.

• Theactivationbuttonflashesonce every3secondsuntilaGPSposi-tionhasbeenreceived.

• Theactivationbuttonflashesonceevery30seconds in normal operatingmodetoindicatethatthesystemisrunning.Thestart-upsequenceiscompleted.

AcompletelistofflashpatternsandtheirmeaningisavailableintheReferencemanual.

Note:Thestart-upsequencenormallytakesafewminutesormore,astheC-podscansallavailablenetworkopera-torsandreceivesconfigura-tionsettings.

Installation Manual2.Installingthesystem(continued)

Note:Fuseandfuseholderarenotincludedinthepackage.

Note: Beforeproceeding,itisrecommendedtomeasureandverifythereceivedvoltageonthepowerplugusingavoltmeter!

Note: Some optional accessories cannotbeusediftheC-podispoweredby24VDC.

d. Power supplyTheC-podcanbepoweredby12or24VDC.Itneedsconstantpoweranditisrecommendedtoattachthepowercabledirectlytothebattery.Makesurethepowersupplycannotbeinterruptedbyswitchingoffanybatteryisolationswitchonboard.Itisadvisedtoshortenthepowercabletominimizevoltagelossandgivemoreexactbatteryvoltagereadings.

Thecablemustbeprotectedbya1–2Afuse(slow)orathermalcircuitbreakermountedasclosetothepowersourceaspossible.Striptheplus(red)andminus(black)wiresonthepowercableandconnectthemtothepowersourceusingsuitablecableconnectors/cableshoes.

Hint:Beforeleavingtheboatitisrec-ommendedtodouble-checkthattheinstallationandsystemstart-uphasbeensuccessfulbysendingthetext(SMS)commandstatusorpositiontotheC-podSystemNumber.(RefertotheReferencemanual,sectionText(SMS)commands.)

12 13

Installation Manual5. Configuring the system

Beforestartingtousethesystemtofullextent,somesettingsneedtobecon-figured.Navigatebyclickingonthemenuitemstotheleft.

a.Action PlanTheActionPlandefineswhichtext(SMS)and/ore-mailmessagesaresenttowhichrecipient(s)incaseanalarmorwarningistriggered.Thecellphonenumberyouusedtocreateyouraccountisalreadyinthelist.Otherreceiverscould,forinstance,beasecuritycompany,aguardinyourmarinaorarela-tive.

b.AccessoriesIfyouhavechosennottoinstallthemagneticintrusionsensorandhaveinstallednoothersensor(s)onAlarmloop1,youneedtodisableit.Gotothemenu Alarms,thenclickSendconfiguration.Activatinganalarmloopwithoutanysensorleadstoaninstantfalsealarm!

Ifyouhavepurchasedextraaccessories,theyneedtobeaddedtotheAcces-sorieslist.Refertotheaccessory’smanual.

c.Battery Level WarningTheBatterylevelwarningissettoadefaultvaluethatfitsmost12Vsystems.Choose12Vor24Vinthedrop-downmenudependingonthesysteminyourboat.Selectthedesiredwarningthreshold.

Hint:Checktheexternalbatteryvoltageonthewebportalwhentheboat’sbatteryisfullychargedandchooseaslightlylowervalueaswarninglevel.

Note:Somemobilephoneoperatorsmaychargeforreceivedtext(SMS)messages.AlwaysinformpersonsyouaddtotheActionPlan!

Installation Manual4. Finishing the setup

Oncetheinstallationintheboatiscompleted,logontothewebportalwithyourpersonalusernameandthepasswordyouchoseintheinstallationwiz-ard.

a.Verify cellular (GSM) network/GPS positionVerifythattheC-podhasaworkingcommunicationandhasobtainedaGPSposition.Ifthisisunsuccessful,youneedtochecktheinstallationoftheC-podunit.RefertotheTroubleshootingGuide,sectionsCommunicationrelatedproblemand/orGPSrelatedproblems,orcontactyourretailerortheC-podTechnicalSupportifthisdoesnothelp.

b.Billing informationThemonthlyservicefeeisautomaticallychargedtoyourcreditcard(VISAandMaster-cardaccepted).Enteryourcreditcardinformationandproceedwiththefirstmonthlypaymentthroughoursecure(SSL-encrypted)paymentportal.Pleasenotethatnocreditcarddataisstoredonourservers.ThecreditcardusedforthesubscriptioncanbechangedlaterfromyourpersonalC-podwebportal.Youcanalsofindinformationaboutpaymentsandthesubscriptiononline.

Inadditiontomonthlypaymentsweofferthepossibilitytopre-pay12and24monthsatadiscountedprice.Ourpre-paidoptionsareavailablethroughourwebshop(http://webshop.c-pod.com).Pleasenotethatitispossibletoswitchtopre-paidatanytime.

Whenthepaymentwizardiscompleted,youareredirectedtoyourpersonalwebportal.

Note:Incaseyouhaveforgottenyourlogindata,sendthetext(SMS)command login totheC-podSystemNumber.(SeetheReferencemanual,sectionText(SMS)commands.)

14 15

User Guide

ThispartcoversthemostimportantoperatinginstructionsforyourC-podSecuritySystem.ThewebportalisthemostdetailedandconvenientwaytomanageyourC-podSecuritySystem.Thereisamoredetaileddescriptiononeachpageonthewebportal.

System ModeTherearetwosystemmodes,whichofferdifferentfeaturesandsystembehaviors.

Active mode In Activemodethesystemisfullyoperational.Alarmscanbeactivatedanddeacti-

vated,warningsareon.Incaseofanalarmorwarningevent,messagesaresenttotherecipientsspecifiedintheActionPlan.ThesystemdataisupdatedautomaticallyandtheGPRSdatatrafficischeckedhourly.

Passive mode In Passivemodeallalarmsandwarningsareturnedoffandthereisnoactive

monitoringoftheunitbytheC-podServer.Noalarmsorwarningnotificationsaresent.Thismodeisintendedforlongerperiodsduringwhichyoudonotneedorwishtohavealarmprotectionorreceivenotifications,e.g.duringwinterstorageinaprotectedareaorwhentheC-podisturnedoff.

Status reports Gettingastatus reportfromtheC-podSystemispossibleinbothmodes.Thismakes

itpossibletoe.g.checkthebatteryvoltageduringwinterstoragewhenthesystemisinPassivemode.

Installation Manual5. Configuringthesystem(continued)

d.Communication WarningTheCommunicationwarningisturnedoffbydefault.ItmonitorstheGPRSdatatraffic,whichrequiresasufficientcellular(GSM)networksignalquality.Ifthecellular(GSM)networkisstrongatthelocationofyourboat,youcanturniton.Aslongasnowarningmessageissent,thesystemcommunicationisworking.

Ifthecommunicationfailsfourtimesinarow(i.e.after4hours)thecom-municationwarningistriggered.ItisautomaticallyresetwhentheGPRSdatacommunicationworksagain.

Note:Itiscommonthatthestrengthofcellularnetworksvariesdur-ingdayandnight,sothissettingoftenneedstobeevaluatedforawhile.Ifthenetworkistooweak,youoccasionallygetcommunicationwarnings;considerturningitoff.RefertotheTroubleshootingGuide,section Communicationrelatedproblems.

16 17

WarningsTherearefourdifferentwarnings.Warningsareresetautomaticallyifthecorrespondingparameterrevertstotheallowedvalue.

Communication Warning TheCommunicationwarningtriggersiftheGPRSdatatraffictoandfromtheC-pod

doesnotwork.Normallythisisduetoaweakcellular(GSM)networkwheretheboatislocated,anddoesnotmeanthattheC-podSystemcannotcommunicateatall.Itusestheslowermethodofdatatext(SMS)messagesinstead.

Battery Level Warning & Power Save Warning TheBatterylevelwarningistriggeredifthevoltagedropsbelowtheuserdefined

value.ThePowersavewarningistriggeredifthevoltagedropsbelow11.2V.Thetwoalarmloopsareturnedoff,sinceavoltagethislowhasanunstableeffectonmostsensors.Also,theC-podreducesthepowerloadontheboat’sbattery.

Note:ItispossibletochangecreditcardbyclickingonMyAccount➔Subscription➔Clickheretochangecreditcard.Inordertochangecardsthereneedstobeatransaction.Ifnochargeisoverdueontheaccountasmallfeewillbereservedandthenreleased(re-payed)within3workdays.Thepageabovewillshowthelastfourdigitsofyournewcreditcardaftertheprocesshasbeencompleted.RemebertoalwaysupdateyourC-podaccountafteryouhavereceivedanewcardfromyourbank/issuer.

User GuideUser Guide

AlarmsTherearethreedifferentalarmtypes(fourdifferentalarms)whichcanbeswitchedonandoffbytheuser.Ifanyalarmistriggered,acorrespondingalarmmessageissenttotherecipient(s)specifiedintheActionPlan.AGPStrackingisstartedautomaticallywhichcontinuesaslongasthealarmisintriggeredstate.

Pleasenote:Iftriggeredalarmsarenotresetordeactivatedwithin6hoursthenotifica-tionsareresentasareminder.

Geofence TheGeofencealarmusesGPSpositioningandreactsonunauthorizedmovementof

yourboat.Uponactivation,thecurrentGPSpositionissaved.TheC-podcomparesthesavedpositiontotheactualcurrentpositionseveraltimesaminute.Ifapositionmorethan200m(218yards)awayisdetected,theGeofencealarmtriggers.

Alarm Loops Therearetwoalarmloops,whichworkidentically.Thechoiceofexternalsensorson

theloopsdefineswhattheywillreacton.ThemagneticintrusionsensorfromthebasicpackageisusuallyconnectedtoAlarm loop 1.OptionalequipmentcanreplacethemagneticintrusionsensororisconnectedtoAlarm loop 2(refertotheReferencemanual).Ifthe(normallyclosed)sensorloopisbroken,thecorrespondinglooptrig-gersanalarm.Dependingonwhichsensorsareconnectedtotheloopthattriggered,someoneenteredtheboat(magneticsensorandmotiondetector),afirehasstarted(smokesensor)orwaterisgettingintotheboat(waterlevelsensor).Whenusingtwoormoresensors,werecommendseparatingintrusionandenvironmentrelatedsensorstodifferentalarmloops.

Battery Disconnect Ifthevoltagesuddenlydropsfromthenormalvalueofaround12V(or24V)tozero,the

Batterydisconnectalarmtriggers.ThishappensifthepowersupplytotheC-podiscut.Inthiscase,thealarmloopsareturnedofftosavetheback-upbatterypowerandtomaximizetheGPStrackingduration.

18 19

User Guide

1x

Activate and Deactivate Alarms (continued)

Deactivation Allenabledandactivealarmsaredeactivatedinagroup.Nottriggeredalarmsare

deactivatedbyanyofthemethods.Triggeredalarmscannotbedeactivatedusingtheactivationbutton.SeeTriggeredalarmsbelow.

Therearefourwaysofdeactivatingthealarms.

•Theactivationbuttonlocatedinyourboatcanbeusedalsofordeactivation.Within45secondsafterenteringtheprotectedareaonboard,pressthebuttonforasecondandthebuttonreplieswithonelongflashasconfirmation.

•Sendthetext(SMS)command deactivatetotheC-podSystemNumber.Anycommandsmustbesentfromyourmaincellphonenumber;otherwisethesystemcannotrecognizeyou.Text(SMS)commandscanbesentwhereveryouare.RefertotheReferencemanual,sectionText(SMS)commands.

•Logontothewebportal,gotothemenuAlarmsandclickDeactivatealarms.Hereyoualsocanmonitorthedeactivationprogress.

•Openthesmartphoneapp,atthe“home”pagetaptheOn/Offbox.Hereyoualsocanmonitorthedeactivationprogress.

User Guide

Activate and Deactivate Alarms

Activation Alarmsthatyouwishtousewhenactivatingthealarmsystemhavetobeenabled on

thewebportal.Allenabledalarmsareactivatedinagroup.Alarmsinthestatedis-abledarenotactivated.Alarmloopsthathavenosensorsattachedmustbedisabled;otherwiseyougetaninstantfalsealarmforthatloopuponactivation!

Therearefourwaysofactivatingthealarms.

•Theactivationbuttonlocatedinyourboatcanbeusedforactivationjustbeforeleavingtheboat.Pressthebuttonforasecondanditreplieswith4shortflashesasconfirmation.Youhave45secondstoleavetheprotectedareaofyourboatbeforethealarmsareactive.

•Sendthetext(SMS)command activatetotheC-podSystemNumber.Anycommandsmustbesentfromthemaincellphonenumber;otherwisethesystemcannotrecognizeyou.Text(SMS)commandscanbesentwhereveryouare.RefertotheReferencemanual,sectionText(SMS)commands.

•Logontothewebportal,gotothemenuAlarmsandclickActivatealarms.Hereyoualsocanmonitortheactivationprogress.

•Openthesmartphoneapp,atthe“home”pagetaptheOn/Offbox.Hereyoualsocanmonitorthedeactivationprogress.

4x

20 21

Turn off/reset triggered alarmsTriggeredalarmsneedtobedeactivatedtostoptheGPStrackingandtheremindernotifications.Triggeredalarmsaredeactivatedthesamewayasnon-triggeredi.e.activealarms,exceptfortheactivationbutton.

• Sendthetext(SMS)command deactivatetotheC-podSystemNumber.Anycom-mandsmustbesentfromyourmaincellphonenumber;otherwisethesystemcan-notrecognizeyou.Text(SMS)commandscanbesentwhereveryouare.RefertotheReferencemanual,sectionText(SMS)commands.

• Logontothewebportal,gotothemenuAlarmsandclickDeactivatealarms.Hereyoualsocanmonitorthedeactivationprogress.

• Usingthe remote control(optionalaccessory),youcanstandoutsideofyourboattodeactivatethealarms.

! Theactivationbuttonlocatedinyourboatcannotbeusedfordeactivation.Pressingthebuttonwhilealarmsaretriggeredhasnoeffect.Thispreventsapossibleintrudertoturnoffthealarmandtrackingfunctionality.

Re-activatethealarms!Assoonasyouhaveinvestigatedtheproblem,youshouldre-activatethealarmstoensuretheprotectionofyourboat!

User GuideUser Guide

Triggered alarmsWhenanalarmistriggered,thesystemrespondsinthefollowingways:

• Alarm notificationsaresenttotherecipientsspecifiedintheActionPlan.

• AGPStrackingstartsinstantly.TheC-podsendsGPSpositionsautomaticallyevery15minutes,aslongasalarmsaretriggeredandaslongastheC-podhaspower.ThesepositionscanbeviewedonthewebportalonthemenuMap.

• Aninstalledsiren(optional)soundsonlywhenanalarmlooptriggers.Duetovariousregulationsandlaws,thealarmsoundsfor3minutes,inintervalsof10secondson,5secondsoff.ItdoesnotsoundonGeofenceandBatterydisconnectalarms;asilenttrackingisprioritizedinthesecases.

Triggeredalarmsrequireimmediateuseraction!Verifywhatisgoingon–getastatusreportandexaminetheresult:

• Geofencealarm–checkiftheboatseemstobemovingorifitmighthavebeenatemporaryfluctuationintheGPSsystem.

• Alarmloop–definedbythesensorsinstalledonthetriggeredloop,determinewhatishappeningontheboat.Deactivateandactivatethealarmstoruleoutafalsealarm.

• Batterydisconnectalarm–checkthebatteryvoltagebygettingastatus.Iftheexternalvoltageisshownas(closeto)zerotheC-podisnotconnectedtotheboat’sbatteryanymore.Itisrunningontheinternalbatterywhichlastsforatleast2daysundernormalconditions.

Takethenecessaryaction;callsomeonewhoisclosetotheboat,yoursecuritycompanyorgoseeforyourselfwhatisgoingon.

Alarmnotificationsareresentevery6hoursasareminder,forallalarmsandtoallrecipientsaccordingtotheActionPlan.Thisdoesnotmeanthatanewalarmhasbeentriggered–triggeredalarmscannottriggeragain!

22 23

Text (SMS) commandsText(SMS)commandsareaconvenientwayofobtainingcertaindataorperformingcertaintasks.Thecommandsarecaseinsensitive,butaresensitivetomisspellingandothercharactersthanthecommanditself.

Installation Test ModeTheInstallationtestmodeismainlyintendedfortestingpurposesafterasystemhasbeeninstalledbysomeoneelsethantheend-user,e.g.amarinaoraboatbuilder.

Requirement:TheC-podmustbeunregistered,i.e.noactivationtextmessagehasbeensent.TheC-podconnectstotheC-podserverandchecksifitisactivated.EnteringtheInstallationtestmodeisnotpossibleaftertheactivationtext(SMS)messagehasbeensentandtheaccounthasbeencreated.

Performabasictest-teststhecellular(GSM)networkcommunication,theGPSfunctionalityandtheactivationbutton.

1. Connecttheactivationbuttonandthecellular(GSM)networkantennaandthe

GPSantenna.(Optional:connectoneorseveralsensorstoalarmloop1andasiren).

2. ConnecttheC-podtotheexternalpowersupply(12or24V). 3. Payattentiontotheflashingoftheactivationbutton,whichshowsthestart-up

progress: a. TheactivationbuttonflashesonceeveryseconduntiltheC-podhascon-

nectedtothestrongestavailablecellular(GSM)network. b. Theactivationbuttonflashesonceevery3secondsuntilaGPSpositionhas

beenobtained.

Reference manual

Command Short Example ActionPosition P P SystemreplieswithpositionreportStatus S status SystemreplieswithstatusreportRelay[on|off] r[on|off] Ron TurnsrelayonoroffActivate A A Activatesall(enabled)alarmsDeactivate D dEActiVate DeactivatesallalarmsLogin login LoGin Retrieveyourpassword

User Guide

Triggered warningsAssoonasawarningistriggered,warningnotificationsaresentaccordingtotheActionPlan.Warningsdonottriggeratrackingofthesystem.Triggeredwarningsrequireuseraction.

• Communicationwarning–checkifyoucanobtainastatus.Ifyes,theC-podSystemworksbuttheGPRSdatatrafficdoesnot.Normallythisisduetoaweakcellular(GSM)networkstrengthwheretheboatislocated,anddoesnotmeanthattheC-podSystemcannotcommunicateatall.Itusestheslowermethodofdatatext(SMS)messagesinstead.Ifthiswarningtriggersoften,refertothetroubleshootingguide,section Communicationrelatedproblems.

• Batterylevelwarning–thebatteryvoltagehasdroppedbelowtheuser-definedvalue.Thebatterymostlikelyneedstobechargedsoon.Ifthevoltageisallowedtodropfurther,thePowersavewarningwilltrigger.

• Powersavewarning–thebatteryneedstobechargedimmediately.Theboat’sbatteryvoltageisbelow11.2V.Thetwoalarmloopsareturnedoff,sinceavoltagethislowhasanunstableeffectonmostsensors.Also,theC-podreducesthepowerloadontheboat’sbattery.Ifthisoccursoften,refertheTroubleshootingGuide,sectionPowerrelatedproblems.

Warningscannotberesetbytheuser.Theyareresetautomaticallyifthecorrespondingparameterrevertstotheallowedvalue.Youcanchoosetodisableawarningifyoudonotwishtobenotifiedaboutit.

24 25

Reboot a unitPerforminganormalrebootoftheunitforcesittogothroughtheinitialstart-upsequence,registeringonacellular(GSM)networkandobtaininganupdatedGPSposition.ItcansolvevariousproblemsthatmightoccurwithyourC-pod.Rebootingaunitonlymakessenseiftheunitalreadyisrunning,i.e.theactivationbuttonisflashing(inanyway).

Whileonboard,performthefollowingsteps:

• Pressandholdtheactivationbuttonfor>30seconds(31secondstobesure),thenreleasethebutton.

• TheC-podreboots. • Thestart-upsequenceconsistsofmainlytwosteps: TheC-podsearchesforandconnectstothestrongestcellular(GSM)

networkavailable.Whilesearchingandconnecting,theactivationbuttonflashesonceeverysecond.

TheC-podisobtainingaGPSposition.Whilethisisdone,theactivationbuttonflashesonceevery3seconds.

• OncetheC-podisregisteredonthecellular(GSM)networkandhasobtainedaGPSposition,itisinthenormaloperationmodeandthebuttonflashesonceevery30seconds.

In case the first steptakesaverylongtime(>5minutes),orneverseemstofinish,theC-podhasdifficultiesfindingagoodcellular(GSM)network.RefertotheTroubleshootingGuide,sectionCommunicationrelatedproblems.

In case the secondsteptakesaverylongtime(>10minutes),orneverseemstofinish,theC-podhasdifficultiesfindingagoodGPSposition.RefertotheTroubleshootingGuide,section GPSrelatedproblems.

Reference manualReference manual

4. Thebuttonflashesrapidly(2flasheseverysecond),whenthedatahasbeensuc-cessfullysenttotheserver.

Performanextendedtest-testsensorsconnectedtoAlarmloop1andthesiren(optional).Toskiptheextendedtest,proceedtoStep 5.

I. Presstheactivationbuttonfor2secondswhileitisflashingrapidly(2flasheseverysecond).ThisstartstheAlarmloop1andsirentest.Theflashingstops.Note:Thishastobedonewithin5minutesafterStep 4,otherwiseyouneedtorebootthesystemtogetintotheInstallationtestmode,seeRepeat/ExittheInstallationTest.

II. WhenanysensoronAlarmloop1istriggered(loopisbroken)theActivationButtonlightsup.Ifasirenisconnectedtoconnector2itsounds(optional).

III. UsethistotesttheAlarmloop1installation.IftheinstallationalsohassensorsonAlarmloop2,pleaseswitchtheUSBconnectorforthislooptocontact 1 andtestthesensorsasiftheywereinstalledonAlarmloop1.

5. After5minutesthesystemsshutsdownbyitselfandthecommunicationstops.TheInstallationtestmodeiscompleted.

Repeat/ExittheInstallationTest Beforeorafterthesystemhasshutdown(seeStep 5),thesystemcanberebootedby

pressingthebuttonfor>30seconds,andthenreleasingitagain.

– Iftheunithasnotbeenregistered,theInstallationTestwillberepeatedfromStep 3.

– Iftheunithasbeenactivatedbysendingtheregistrationtext(SMS)message(refertotheInstallationManual),itwillstartupandruninthenormaloperationmode.

IncaseyourC-podsystemwasinstalledbyaprofessionalinstalleroraboatbuilder,itislikelythatthesystemhasbeenpoweredupbeforetheregistrationtext(SMS)messagewassent.Inthiscase,theC-podenteredtheInstallationtestmodeandturneditselfoff.Tostartusingthesystem,itneedstoberebootedaftertheregistrationmessagewassent.

26 27

Reference manual

Power-cycle a unitPowercyclingcanhelpaunittostartupifhasbeenwithoutpowerforalongertime,e.g.afterwinterstorage.Powercyclingaunitonlymakessenseiftheunitisnotrunning,i.e.theactivationbuttonisnotflashingatall.

Whileonboard,performthefollowingsteps:

• ConnecttheC-podunittothepowersupplyandlettheinternalbatterychargefor15–30minutes.

• Disconnectthepowercable. • Pressandholdtheactivationbuttonfor15–20seconds,thenreleasethebutton

toclearthememory. • Reconnectthepowercable. TheC-podstartsup;seeRebootaunitaboveforthedescriptionofthestart-up

sequence.

DischargingtheinternalbatteryIfthepowercycleattemptremainsunsuccessful,disconnecttheunitfromthepowersupplyforthreedays(~72hours).Reconnectthepowerandtheunitstartsup.Ifthisfails,contactyourretailerortheC-podTechnicalSupportforassistance.

Winter storage/Shut down unitIfyouwishtoturnofftheunitduringwinterstorage,firstputthesysteminPassivemodeonthewebportal.GotoSettings–SystemmodeandselectPassivemode.Thendisconnectthepowersupply.TheinternalbatterydischargesandtheC-podturnsoff.

Whenyouwishtousethesystemagain,reconnectthepowerandcheckthatthesystemstartsupbyobservingtheflashingoftheactivationbutton.Inrarecasesapowercycleisneeded;refertotheReferencemanual,sectionPower-cyclingaunit.

Activation button flashesSystem Flashes – theseflashesoccurindependentlyofuseraction.

Start-upflashes:Onceeverysecond:TheC-podhasjuststarted/rebootedandisconnectingtoacellular(GSM)network.Onceevery3seconds:TheC-podhasjuststarted/rebootedandislookingforaGPSposition.Onceevery30seconds:TheC-podisinnormaloperationmode.

Errorstatusflashes:Twotimesevery30seconds:TheC-podhasnoGPSposition.Threetimesevery30seconds:TheC-podhasnocellular(GSM)networkconnection.Fourtimesevery30seconds:TheC-podhasnoGPSpositionandnocellular(GSM)networkconnection.

Onlyforunregisteredunits:Twiceasecond:TheunitisinInstallationtestmode.RefertotheReferencemanual,Installationtestmode.

ResponseFlashes – theseflashesconfirmuseractionsafterpressingthebutton.• Activatealarms:Pressthebuttonforabout1secondtoactivatethealarms.The

buttonflashes4 shorttimesasaconfirmation.• Deactivatealarms:Pressthebuttonforabout1secondtodeactivatethealarms.

Thebuttonflashes1 longtimeasaconfirmation.

Reference manual

28 29

Troubleshooting guide

Theremustbesomethingconnectedtoallportsofthehub!

•Thecabletoasensororahub(optional)isdamaged. ➔Checktheaffectedcables.Replaceifnecessary.

•Somethingiswrongwiththesensor/oneofthesensorsonthatloop. ➔Makesureallconditionsforthesensorareright.Ensureaworkingmagnetclosetothesen-sorpartforthemagneticintrusionsensor,coverthemotiondetectorwithadark,thickclothordryoffthewaterlevelsensorcompletely.Acti-vatethealarmsandseeifafalsealarmoccurs. Ifthereareseveralsensorsconnectedtotheloopusingoneormorehubs(optional),replaceasuspectedsensorwithaterminationplugandactivatethealarms.Ifthesystemactsstablewithacertainsensorreplacedbythetermina-tionplug,thatsensorlikelyiscausingthefalsealarms.Repeatthisprocedurefortheremainingsensorsifnecessary.

•Alarmloopisdisabledorextraaccessories(optional)havenotbeenactivated. ➔EnablethealarmlooponthemenuAlarmsoractivatenewsensorsonthemenuAccessories(refertotheaccessory’smanual).

•ThereisacommunicationproblemwiththeC-pod.TheC-podcannotreportthecurrentalarmstatustotheserver. ➔RefertosectionCommunicationrelatedproblems.

Power related problems Symptoms •Recurringpowerrelatedwarnings,i.e.battery

levelandpowersavewarnings •BatteryDisconnectalarms •Unitdoesnotstartup Reasons&Solutions •Thepowercableistoolongwhichleadstoa

voltageloss. ➔Whenusingthepowercableinitsoriginallength,thereisanoticeablepowerdropalongtheway.TheC-podshowsalowervaluethanthebatteryactuallyhas.Shorteningthepowercablegivesamoreaccuratereading.

•Thereiscorrosionand/ormoistureoncontacts

orcableshoes. ➔Makesurethateveryconnectionlooksfineandisprotectedfrommoistureanddirt.

•Thebatteryisoldandweakorempty. ➔Chargethebatteryorinstallanewoneifnecessary.

•Therearemanypowerconsumersonboard. ➔Someelectricaldevicesdrawaconsiderablecurrentwhenstartingup(i.e.fridgesorheaters),whichleadstoatemporaryvoltagedropthatcantriggerawarning.

•Ashorepowerconvertercreatesripplecurrents. ➔SomeshorepowerconvertershavespecialchargingproceduresthatcanconfusethevoltagemeasuringoftheC-podSystem.Thisisalikelycauseifyouonlygetwarningswhenconnectedtoshorepower.

•Thestart-upsequencewasinterrupted. ➔Iftheunitsufferedfromapowerlossearlieron,itmayhaveshutdowninanimproperway.RefertoPowercyclingtheunit.

Note:thepowerconsumptionoftheC-podincreaseswhentheinternalbatteryisbeingcharged.Motiondetectors,waterlevelsensors,relaysandsmokedetectorsaddtotheoverallpowerconsumptionofthesystemwhilethealarmloopsareactive.

Messaging and notification problems Symptoms •Noreplymessagesfromsystemaftercommands •ErrormessagefromtheC-podSystemNumber •Nonotificationsfromsystem Reasons&Solutions •Sendingatext(SMS)commandtothewrong

number. ➔Usuallytextingawrongnumberwillhavenoresultatall.Youmightgetananswerfromsomeoneorfromanothertext(SMS)messageservice.Makesureyouhavetherightnumber.

•Sendingawrong/unknowntext(SMS)command. ➔Giventhatyousendthemessagetotherightnumberandthecommunicationisworkingfine,youwillgetanerrormessageback.RefertoText(SMS)commands.

•Attemptingtosendcommandsusingaphonenotsetasmainphonenumberonthewebportal. ➔TheC-podonlyacceptscommandsfromone

Troubleshooting guide

Thetroubleshootingguidegivesyouhintsabouthowapossibleproblemcanbesolved.Amoredetailedtroubleshootingguideisavailableonthewebportal,underthemenuHelp.

IncaseyouarenotabletosolvetheproblemusingtheTroubleshootingGuide,pleasegetintouchwithyourretailerorC-podTechnicalSupport.Itisveryhelpfulforusifyoucantelluswhatstepsandsolutionattemptsyouhavetriedandwhattheresultwas.

Communication related problems Symptoms •Communicationwarningtriggers •Alarmsshowstatusunknown(afteractivation/

deactivation) •Gettingastatustakesalongtime(eitheronthe

webportalorbySMS) •Gettingastatusfails(eitheronthewebportalor

bySMS) Reasons&Solutions •GPRSdatatrafficistemporarilyunavailableor

thereisatemporaryweaknessinthecellular(GSM)network. ➔WaitandseeifthecommunicationwarningturnsbacktothestateOK.Trygettingastatus.Ifthissucceedsthebasictext(SMS)messagedatatrafficisworking.Ifitdoesnotsucceed,continuethefaultsearch.

•Thecellular(GSM)networkistooweakatthelocationoftheboatorthereisnocoverage.➔CheckthenetworkstrengthbyholdingaGSMtypecellphonenexttotheC-pod.Ifyourphoneshowsaveryweaknetworkornonetworkatall,considermovingtheC-podifthenetworkseemsstrongersomewhereelseintheboat.Ifthenetworkingeneralisveryweak,abetterantennamightbenecessary.

•TheC-podisnotturnedon/hasturnedoff. ➔Checkthatthereisasufficientpowersupply.Iftheunithasturnedoffduetoalongerpoweroutage(longerthan2days),pleaseseethesectionPowerrelatedproblems.

Note:Whilestillintheboat,youcanrequestastatustext(SMS)messagebysendingstatustotheC-podSystemNumber.Inthereplytext(SMS)messageyoucanseeiftheGSMandGPRScommunicationworks.

GPS related problems Symptoms •TheGPSpositionandtimeisnotupdatedwhen

requestingastatusupdate. •TheGeofencealarmshowsstatus“unknown”after

activation/deactivation. •Apre-programmedtrackingdoesnotstart. Reasons&Solutions •LowGPSsignalquality.

➔Trywaitingforsomehours.TheGPSsatellitesaremovingconstantly,soifthisoccursjustoncethiscanbeareason.

•TheGPSantennaisnotcorrectlymountedormountedinabadlocation. ➔SomethingmayobstructtheGPSantennaordisturbtheGPSsignals.Trymovingtheantennafromitscurrentlocation.Ifpossible,temporarilyplacetheantennaunderthefreesky,withtheplasticdomefacingupwards.IfthismakestheGPSworkagain,findamoresuitablepermanentlocation.Strictlyavoidantennaplacementswithmetalorcarbonfiberbetweentheantennaandthesky.

•TheGPSantennacable,theconnectorortheantennaitselfisdamaged. ➔Checktheequipmentfordamages.Replaceifnecessary.

Note:Whilestillonboard,youcanrequestapositionreporttext(SMS)messagebysendingpositiontotheC-podSystemNumber.Ifyoureceiveareplymessagewithanupdatedtime-stampandposition,youknowthatthecurrentplacementoftheGPSantennaworks.

Alarm loop related problems Symptoms •Alarmstriggerandnotificationsaresentwithout

anythingbeingwrongontheboat(falsealarms) •Alarmscannotbeactivated •Alarmloopsshowstatusunknown Reasons&Solutions •ThecorrespondingportontheC-podisempty,

butisconfiguredasenabledonyourwebportal. ➔DisablethealarmlooponthemenuAlarmsonthewebportal.Aportwithoutanyattachedsensor mustbedisabled!

•Aportonahubisleftopen. ➔Installaterminationplugontheopenport.

30 31

numberperaccount.MakesuretousethephonecurrentlysetasMaincellphonenumberonthewebportal.VerifyorchangethisnumberunderSettings-UserInfo-ContactInformation.

•ThereareseveralC-podSystemsregisteredonthesamephonenumber. ➔Specifywhichboatismeantbyaddingtheboatnametothetext(SMS)command(e.g.activateboatname).

•ThealarmnotificationisnotactivatedintheAction Plan. ➔GototheActionPlanonthewebportalandcheckthatthesettingsarecorrect.

•Thealarm/warningrecipientnumberiswronginthe ActionPlan. ➔GototheActionPlanonthewebportalandcheckthatthesettingsarecorrect.Deletethewrongnumberbyun-checkingallboxes.Addanewrecipientwiththecorrectnumber.

Web portal problems Symptoms •Browsererrormessage,pagenotfound •Logonfails •Thewebportalisdisplayedwrongorthemap

viewdoesnotwork Reasons&Solutions •Youenteredthewrongaddress(URL).

➔Checkthatyouareaccessingthecorrectwebaddress,www.mycpod.com.

•Theusernameand/orthepasswordiswrong. ➔Double-checkthatyouhavethecorrectloginnameandpassword.Ifyouhaveforgottenyourlogindata,sendatext(SMS)messagetothe

C-podSystemNumberfromyourmaincellphone.Thesystemwillsendthecurrentlogindatatoyouinareplytext(SMS)message.

•Theversionofyourbrowseristooold. ➔Besuretohavethelatestversionofyourwebbrowser.OurpageneedsatleastInternetExplorer7orMozillaFirefox3toworkflawlessly.WedonotguaranteethatthewebportalisfullycompatiblewithChrome,SafariorOpera.

•Themapdoesnotwork/theJavaplug-inismissing. ➔InstalltherequiredJavaplug-inonyourwebbrowser.Itisrequiredtodisplaythemapandcanbefoundatwww.java.com.

Troubleshooting guide Notes

www.c-pod.com