installing hid omnikey driver for the 3021, 6221 and 6121

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©2017 Koninklijke Philips Electronics N.V. All Rights Reserved. Published: September 2017 Version 1.4

Installing HID Omnikey Driver for the 3021, 6221 and 6121 Smartcard Readers

ISSUE:

The “Service Key” or key (a Philips' smartcard inserted into one of several models of supported

Omnikey smartcard readers, i.e. models 3021/6121/6221) is not working properly. Issue: key is

not being recognized, smartcard ID not being displayed in IST Control Panel, failing to charge, etc.

on the engineer's PC *.

*NOTE: This does not apply to medical devices which may require assistance from the business unit.

Keys working on an engineer's laptop does not guarantee the key will function on a medical device.

DESCRIPTION:

Periodically, service key issues described above may be caused by a failure of the smartcard itself (this is rare), the reader or the USB port on the PC (try all ports). However, a vast majority of the time, the issue is caused by the operating system (OS) selecting the wrong driver for the reader being used. Regardless of the service key issue you are experiencing, it is recommended that you follow the procedure below and update/reinstall the

1. Omnikey driver and 2. IST Client software

*********************************

When setting up your smartcard and reader, please make sure

The smartcard is orientated properly and fully inserted (see below)

Wait a few minutes after plugging in the reader for the driver to load, times will vary

Verify that the LED is illuminated

Try all USB ports if one does not appear to work

Model 3021 P/N 4598 0109 4651

Model 6121 No longer in stock

Model 6221 No longer in stock

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Table of Contents ISSUE: ........................................................................................................................................................................ 1

DESCRIPTION: ............................................................................................................................................................ 1

HID Omnikey Driver Update/Install: .......................................................................................................................... 3

COLLECTING SERVICE KEY INFO: ............................................................................................................................... 6

ORDERING SMARTCARD AND READERS: ................................................................................................................... 8

IST Installation: ........................................................................................................................................................ 11




HID Omnikey Driver Update/Install:

A majority of service key issues are the result of a wrong or outdated driver. If the HID Driver is present and the

service key is still not functioning or displaying properly, install/reinstall/update the HID Omnikey driver from the

table below.

Remember: You need admin rights on your machine to install software.

As of July 23, 2017, Version 1.2.24.27 is the most current version

Use the direct links below.

Operating System (OS)

Driver Description

Direct link to driver

32 Bit XP, Vista, Windows 7

Version 1.2.24.27, release date 13 Jun 2014. PC/SC driver for CardMan 3021, 6121, 6221, others

https://www.hidglobal.com/drivers/16251

32 Bit Windows 8



32 Bit Windows 10

Version 1.2.24.27, release date 20 Mar 2014. PC/SC driver for CardMan 3021, 6121, 6221, others


64 Bit XP, Vista, Windows 7



64 Bit Windows 8



64 Bit Windows 10

Version 1.2.24.27, release date 20 Mar 2014. PC/SC driver for CardMan 3021, 6121, 6221, others


Or Visit https://www.hidglobal.com/drivers and filter on the reader brand (Omnikey)/model (3021, 6121, 6221) and

your OS (XP, Win 7 …/32 bit or 64 bit).

The files above may be of type EXE or ZIP.

Images that follow are captured from a Windows 7 64 bit OS.

ZIP File:

1. Unzip the file to your hard drive and go to that location

2. Normally there are 2 files, MSI and EXE. I have had better luck running the EXE, see below.

EXE File:

With key removed from system

1. Run the EXE file to install the driver on your system (Admin privileges needed). This does not necessarily

assign the right driver to your reader so continue with the following steps.

2. Open the Windows Device Manager

3. Plug in your SERVICE KEY and wait for the device to appear in Device Manager






https://www.hidglobal.com/drivers




4. Right click your reader and select Update Driver, Your view may vary, may appear as another reader

e.g. a Microsoft Smartcard Reader.

5. Browse your computer and select the newly installed driver.

6. Remove your key, reboot

7. Login and open the IST Control Panel




8. Plug on the service key

Does the Device ID appear for the smartcard in the IST Control Panel?

NO: Recheck the driver

TRY: Download the HID OMNIKEY Workbench (formerly OMNIKEY Diagnostic Tool)

For Win 7, 8, 10 (32 and 64 bit): https://www.hidglobal.com/drivers/28899

Install and run the tool. The key inserted will appear under "Diagnosis" and should

confirm the smartcard has been inserted properly, see below.

YES: Good sign that the driver has been installed correctly

Does the smartcard charge?

YES: The key should now be working and ready for use.

If the key does not work in a medical device, contact the [email protected] and

they will direct you to someone who can help based on the system being accessed.

NO: The card will NOT charge unless the device ID for the smartcard has been

assigned to your account which requires an IST Administrator. To check this,

open the IST Control Panel: View>IST Entitlements

Scroll down to bottom to view "AUTHORIZED SMARTCARDS".

The smartcard ID should be listed in your profile.

If your smartcard is displaying in the IST Control Panel but not appearing in your Entitlements view, contact:

[email protected]. They will help you get your smartcard assigned to your account. They will need

both of your ID values (IST Smartcard and IST Certificate) as shown in the example below.


mailto:[email protected]

mailto:[email protected]




COLLECTING SERVICE KEY INFO:

If after installing the Omnikey Driver described above, you are still having an issue, please provide the following information:

1. Did you understand the instructions above and reinstall/verify the driver? Please provide screen shot of the device manager with the "Driver File Details" displayed.

2. What type/model of the reader do you have (3021, 6221, 6121)? Please include the copyright year if available. Label will vary from year to year.

3. Did you purchase the reader and smartcard through Philips?

4. Have you previously been successful using either the reader and/or the smartcard in the past on your current PC, another computer or medical device?




5. When the reader is inserted (with smartcard) does the LED light? Does it appear in the device manager on your computer when plugged in? NOTE: It may take a few minutes for the driver to load after plugging in the reader.

6. Does the smartcard appear in the IST Control Panel? Can you see the Device ID of the smartcard or is the field blank? (below)? What is the status?

7. Download the HID OMNIKEY Workbench (formerly OMNIKEY Diagnostic Tool) For Win 7, 8, 10 (32 and 64 bit): https://www.hidglobal.com/drivers/28899 Install and run the tool. The key inserted will appear under "Diagnosis" and should confirm the smartcard has been inserted properly, see below. Try different USB Ports.

8. If possible, do you have access to a working reader or smartcard for testing? Borrow another working key to test in your PC and test your key on another system. If you find that your service key is recognized in another PC running IST, you may be able to assume the key (reader and card) are functional which indicates the issue is your PC. Swapping cards with another reader and testing can help determine the cause of the problem, be sure to check the driver first.





ORDERING SMARTCARD AND READERS:

Philips Service Key (Omnikey Reader + Philips Smartcard)

Service Smart Card 459800881391

NOTICE:

Model 6121 USB Smart Card Readers bearing manufacturer’s label Copyright 2013 or later require new device

drivers to be installed on Philips medical equipment before they’ll work. As a result, shipments of model 6121

card readers were suspended pending compatible device driver deployment (i.e. ECR & FCO

process). Subsequently, we transitioned to the compatible model 6221 until the supplies of those were also

exhausted. With no other driver compatible, SIM-sized reader alternative left available, we’re shipping the

Omnikey model 3021 full-sized smart card reader.

The Omnikey model 3021 card reader is compatible with the device drivers already installed on Philips

equipment, however, some products which use SafeGuard Smart Card Provider (SGSCP) middle-ware will

require the 3021 reader to be assigned a logical device ID.




To ensure ordering correct part numbers for the reader and the card, please review the following:

Part Number Reference Table

Original Part Replaced by Part Replaced by Part R

ead

er Omnikey 6121 USB

Smartcard Reader

452221042312

Omnikey 6221 USB

Smartcard Reader

459800881401

Omnikey 3021 USB

Smartcard Reader

4598 010 94651

Smar

tcar

d

Smartcard Type SLE66CX322P

452221042322

Service Smartcard

4598 008 81391

Philips Field Service Personnel

Order through the Philips Parts Desk per regular service orders process.

Customers & Dealer Distributors

Order through the Philips Parts Desk using the Shopping Cart/PO process:

P/N Description @ Price

4598 010 94651 Smart Card Reader Contact SPS

4598 008 81391 Service Smart Card Contact SPS




IST Installation:

Please refer to the IST Installations Guide on InCenter if you have any questions:

http://incenter.medical.philips.com/doclib/getdoc.aspx?func=ll&objid=6414984&objaction=open

As of September 2017, the most recent version of IST is as follows:

64 bit version: 3.2.4.20170313

32 bit version: 3.2.4.20170124

All Windows Operating Systems (XP, Vista, Win 7, Win 8, Win 10):

64bit: http://incenter.medical.philips.com/doclib/getdoc.aspx?func=ll&objid=9917882&objaction=open 32 bit: http://incenter.medical.philips.com/doclib/getdoc.aspx?func=ll&objid=9915259&objaction=open

Step by Step Install

1. Stop IST if running, and close the IST Control Panel

2. Uninstall your current version of IST via the Windows Control Panel. 3. Reboot your system 4. Select the proper link above and "Save" a local copy to your system. 5. Run the install from setup 4 and follow the prompts. 6. When the installation is complete, reboot your system. 7. Start IST and register as shown below

Version Date Author Comments

1.2 2017-07-24 [email protected] Version 1.2 for distribution

1.3 2017-08-15 [email protected] Version 1.3 for distribution

Includes IST Client Install information

1.4 2017-09-01 [email protected]

http://incenter.medical.philips.com/doclib/getdoc.aspx?func=ll&objid=6414984&objaction=open%20



installing hid omnikey driver for the 3021, 6221 and 6121

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