installing nice perform release 3.1 client applications on workstations running on microsoft windows...

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April 20101 of 13

Technical NoteInstalling NICE Perform Release 3.1 Client Applications on Workstations Running on Microsoft Windows 7

ContentsInstalling NICE Perform Release 3.1 Client-Side Applications on Workstations Running Windows 7 . 2

NICE Perform Release 3.1 Client-Side Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Setting up the User Account Control in a Non-Active Directory Environment. . . . . . . . . . . . . . . . . . . . 7

Configuring the User Account Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Updating the Policies on the Windows 7 Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Note Number TN0890

Revision History A0A1

December 2009April 2010

Product NICE Perform

Release NICE Perform Release 3.1

Components Client workstation

Sub-Components n/a

Service Request

Keywords n/a

Synopsis This note explains how to install NICE Perform Release 3.1 client applications on workstations running on Microsoft Windows 7 Operating System (Applicable for following Window 7 editions: Windows 7 Ultimate, Windows 7 Professional, and Windows 7 Enterprise).

TN0890: Installing NICE Perform Release 3.1 Client Applications on Workstations Running on Microsoft Windows 7

April 20102 of 13

Installing NICE Perform Release 3.1 Client-Side Applications on Workstations Running Windows 7

Some NICE Perform Release 3.1 applications running on Windows 7 must be installed using the built-in Administrator account, while others can be installed using any user from the Local Adminsitrators group.

* For more details, see NICE Perform Release 3.1 Client-Side Applications on page 4.

To install NICE Perform Release 3.1 client-side applications on workstations with Windows 7:

1. Locate the application installation directory.

The default path for NICE Player, NICE Player Codec Pack, Reporter Viewer, and Record on Demand is: \\server_name\...\Program Files\NICE Systems\Applications\Client Side Applications

2. Copy the required application installation file(s) to the local computer.

Application* Currently Supported for Windows 7

Must be Installed using Built-In Administrator Account

Set Security

Reporter Viewer

ScreenAgent Supported as of UP 3.1.18

Survey Manager Currently Not Supported

VRA Currently Not Supported

Standalone NICE Player and NICE Player Codec Pack

Record on Demand

Media Library

ScreenSense Agent Currently Not Supported

RTS

NICE Sentinel Remote Client


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3. If you log in as an Administrator, double-click the application.

-or-

If you log in as another user, do the following:

For MSI files:

a. Create a batch file, install.bat, with the following instruction included:

b. msiexec /i "\\installation directory path\application.msi" /qn (put the MSI file name with full path between the quotes)

c. Navigate to Start > All Programs > Accessories > Command Prompt.

d. Right-click Command Prompt, and click Run as Administrator.

e. Run install.bat in the command window.

For EXE files:

a. Right-click the application icon, and select Run as Administrator.


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NICE Perform Release 3.1 Client-Side Applications

Below is a list of client applications that can be installed on client workstations.

Application Description

Set Security

When installing Set Security, right-click the application icon and select Run as Administrator.If installed using any user from the Local Administrators group, the following error message appears:

Standalone NICE Player and NICE Player Codec Pack

Standalone NICE Player and NICE Player Codec Pack must be installed using the built-in Administrator account.If installed using any user from the Local Administrators group, the following error message appears:

Reporter Viewer Reporter Viewer must be installed using the built-in Administrator account.


April 20105 of 13

Record on Demand

Record on Demand must be installed using the built-in Administrator account. When a call starts, ROD window displays the call information:

When trying to play back the last recorded call, an error message appears:

The following Debug Details appear:



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Survey Manager

Survey Manager must be installed using the built-in Administrator account. If installed using any user from the Local Administrators group, it will fail and the following error messages appear:



April 20107 of 13

Setting up the User Account Control in a Non-Active Directory Environment

Before installing the NICE client-side applications on workstations running on the Microsoft Windows 7 operating system, you must first configure the User Account Control (UAC). The User Account Control improves the security of Microsoft Windows 7 by allowing only standard user privileges for application software. Only an administrator can authorize increased privileges.

Setting up the User Account in a Non-Active Directory environment, consists of the following procedures:

• Configuring the User Account Control

• Updating the Policies on the Windows 7 Workstation

Configuring the User Account Control

To configure the User Account Control:

1. In the Run window, type gpedit.msc, and click OK.

The Local Group Policy Editor window appears.


April 20108 of 13

2. In the Local Group POlicy Editor window, navigate to Local Computer Policy > Computer Configuration > Windows Settings > Security Settings > Local Policies > Security Options.

3. In the Policy pane, scroll down and double-click User Account Control: Behavior of the elevation prompt for administrators in Admin Approval Mode.


April 20109 of 13

The User Account Control: Behavior of the elevation prompt for administrators in Admin Approval Mode window appears.

4. From the drop down list, select Elevate without prompting, and click OK.


April 201010 of 13

The Local Group Policy Editor window reappears.

5. Double-click User Account Control: Detect Application installations and prompt for elevation.


April 201011 of 13

The User Account Control: Detect Application installations and prompt for elevation window appears.

6. Select Disabled, and click OK.

The Security Settings are now configured.

Updating the Policies on the Windows 7 Workstation

To update the policies on the Windows 7 Workstation:

1. In the Run window, type cmd, and click OK.


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The C:\Windows\system32\cmd.exe window appears.

2. At the prompt, type gpupdate /force.

3. Press Enter.

The system updates the policies.


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4. Verify that User Policy update has completed successfully and Computer Policy update has completed successfully appear in the window

The policies you defined are updated, and the new UAC configuration allows you to install the necessary applications.

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installing nice perform release 3.1 client applications on workstations running on microsoft windows...

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