INSTRUCTIONS

1. Page Interpreter Services #6681They will try to contact a face to face interpreter.

2. Press power button

3. COW (depends on which machine you are using-please look at sticker on machine you are using)

Log In: Password: CASE SENSATIVE!

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Click on American Sign Language Folder 2

Click on Lifelinks Video Icon

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Fill in all the fields.

• Caller Full Name

• Patient Full Name

• Department

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Click here if you want to request a male or female interpreter.

Click on “Place Call” 5

As call is being placed, video camera will show “local” picture. 6

American Sign Language interpreter will come on screen. 7

• The interpreter will ask you a few questions including where you are calling from.

• Work with the interpreter to position the camera so he or she can see the patient.

• Talk to the patient directly, you do not need to say “Interpreter please say”

• Respect privacy. When necessary:– Turn the camera away

– Use the mute button on the microphone

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When you are finished click X to end the call. 9

Click “Close the session”

•Wipe down machine following proper hospital procedure. •Document in chart that Video Sign Language Interpreter was used.

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Troubleshooting

• Page Interpreter Services (#6681) for assistance.

• Call IS help desk (5600) for computer issues.

• Call Lifelinks for technical help (ex. background noise)1-877-782-8526

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