instructions using google chrome joining a scheduled … myalta… · myaltamed video visit...
TRANSCRIPT
Open Google Chrome on your computer and type MyAltaMed.net into the browser.
1
Click the I’m not a robot box and the This is a private device; skip this step next time box to bypass this step in the future, then click NEXT.
3
Enter your username and password then click SIGN IN.
2
Password
SIGN IN
MyAltaMed Username
Password• • • • • • • • • •
SIGN IN
MyAltaMed Username
JohnSmith123
NEXT CANCEL
I’m not a robotPrivacy - Terms
This is a private device; skip this step next time.
NEXT CANCEL
I’m not a robotPrivacy - Terms
This is a private device; skip this step next time.
https:// MyAltaMed.net
MyAltaMed Patient Portal
Joining a scheduled MyAltaMed video visit.
Instructions using Google Chrome
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Video visit instructions using Google Chrome.
Log Into MyAltaMed.net
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Get ready for your visit!
Thanks for using eCheck-In!
Office Visit Video withMICHAEL EATON, PA
Friday June 22, 20209:40 AM PDT (20 minutes) Want an earlier time? Get on the Wait List
The information you’ve submitted is now on file.
Test that your webcam and microphone are functioning correctly.
Let staff know you don’t need a reminder call.
CONFIRM TEST HARDWARE
John SmithLog Out
Messaging Billing Resources ProfileHealthJohn Visits
TEST HARDWARE
Appointment Details
1
John Health Visits Messaging Billing Resources Profile
John SmithLog Out
https:// MyAltaMed.net
MyAltaMed Patient Portal
Appointments and Visits
Upcoming Test and Procedures
Schedule an Appointment
MyAltaMed video visit instructions using Google Chrome. 2 of 7
Video visit instructions using Google Chrome.
On the top menu click Visits and select Appointments and Visits.
Under the Get ready for your visit! section, click TEST HARDWARE.3
Click DETAILS under your Upcoming Visits.2
John SmithLog Out
Messaging Billing Resources ProfileHealthJohn Visits
Next 7 days
DETAILS
Upcoming Visits
Cancel Appointment
Reschedule Appointment
Office Visit Video with MICHAEL EATON, PA
Starts 9:40 AM PDT (20 minutes)JUN22Mon
Test Hardware(Up to 7 days before your appointment)
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1 MyAltaMed Patient Portal
Follow the steps below to install VidyoWeb for Chrome. You will need to restart Chrome to complete the VidyoWeb installation.
1. Install VidyoWeb extension
2. Download VidyoWeb plugin
VidyoWeb is not installed
MyAltaMed Patient Portal
Checking...
MyAltaMed Patient Portal
Add to Chrome
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Video visit instructions using Google Chrome.
Cancel Add extension
Add “VidyoWebConnector”?
It can:Read and change all your data on the websites you visit Communicate with Cooperating native applications
When prompted, select the Vidyo plugin installation instructions and click the Install Vidyo Web Extension option.
Click Add to Chrome.2
When prompted, select the Add extension option.3
Install the VidyoWeb ExtensionIn order to use the MyAltaMed Video feature, you must first install the VidyoWeb Extension. (You will only have to do this once on your computer device. Any subsequent video visits will not require re-installation.)
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When your screen returns to the MyAltaMed window click TEST HARDWARE.1
When prompted, click on the Download Vidyo plugin option.
2
Allow the installation to complete.4 Restart Google Chrome by typing in the address bar:chrome://restart
5
Open the downloaded file to start the installation.(Commonly at the bottom of your screen.)
3
MyAltaMed Patient Portal
Follow the steps below to install VidyoWeb for Chrome. You will need to restart Chrome to complete the VidyoWeb installation.
Extension installed
2. Download VidyoWeb plugin
VidyoWeb is not installed
Already downloaded the plugin?Try restarting your computer to join the video visit. You can also join your visit from the MyAltaMed Mobile App.
MyAltaMed Patient Portal
Check your Downloads folder and run the VidyoClientForWeb installer. After installing restart chrome to join the video visit. Extension installed
2. Download VidyoWeb plugin
VidyoWeb is not installed
Already downloaded the plugin?Try restarting your computer to join the video visit. You can also join your visit from the MyAltaMed Mobile App.
VidyoClientforWeb
Open
Show in folder
Cancel
Show all
Extension installed
Download VidyoWeb plugin
Plugin installed. Restart Chrome to begin your video visit.
VidyoClientForWeb
Please wait while Windows configures VidyoClientForWeb
Cancel MyAltaMed Patient Portal
chrome://restart
Get ready for your visit!
Thanks for using eCheck-In!
Office Visit Video withMICHAEL EATON, PA
Friday June 22, 20209:40 AM PDT (20 minutes) Want an earlier time? Get on the Wait List
The information you’ve submitted is now on file.
Test that your webcam and microphone are functioning correctly.
Let staff know you don’t need a reminder call.
CONFIRM TEST HARDWARE
John SmithLog Out
Messaging Billing Resources ProfileHealthJohn Visits
TEST HARDWARE
Appointment Details
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Video visit instructions using Google Chrome.
Download VidyoWeb Plugin(Remember that you will only have to do this once on your computer device. Any subsequent video visits will not require re-download.)
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Using the Google Chrome browser go to MyAltaMed.net and sign in using your username and password.
1
Click BEGIN VIDEO VISIT.
After successful hardware test your camera will turn on and the icons will turn green. Click Continue.
Click Allow.To allow your computer to use the microphone and camera.
You will now be placed in a virtual waiting room and your provider will be with you shortly!
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5
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ECHECK-IN to an upcoming scheduled video visit appointment.You may electronically check in and complete registration steps up to 7 days before your appointment.
2 Click DETAILS on the Appointments and Visits page.
3
Password
SIGN IN
MyAltaMed Username
Password• • • • • • • • • •
SIGN IN
MyAltaMed Username
JohnSmith123
DETAILS
ECHECK-IN
BEGIN VIDEO VISITWhen you are ready to talk
to your doctor, click the button.
If you do not electronically check in, an AltaMed Representative will contact you up to 24 hours before your appointment
to complete the registration for you over the phone. Please reference the MyAltaMed Video Visit eCheck-In Instructions.
It’s time to start your video visit! mychart-np.et1123.epichosted.com
Use your microphone
Use your camera Allow Block
Hardware test successful: Starting visit in 10
Microphone Speakers NetworkCamera
Test again Continue Close
MyAltaMed Patient Portal
Waiting for DAVID HELLEWELL, DPM
DETAILS
Cancel Appointment
Reschedule Appointment
Upcoming Visits
Start your Video VisitThe medical staff will first contact you over the phone to obtain your vital signs and other information. After the call is completed you can start the video visit.
Patient Key Reminders: • Choose a quiet environment • End all other calls before starting the video • Remain in the virtual waiting room once you have started the video
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Video visit instructions using Google Chrome.
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After Visit Summary
Todays Visit
PATIENT TESTVisit date: 06/12/2020Date generated: 06/13/2020 East LA Commerce Family Medicine
Clinic Visit
Provider
Reason ForVisit
You WereDiagnosedWith
13:00 - Dr. Eaton
MICHAEL EATON, PA
Headache
On the top menu click Visits and select Appointments and Visits.1
John Health Visits Messaging Billing Resources Profile
John SmithLog Out
https:// MyAltaMed.net
MyAltaMed Patient Portal
Appointments and Visits
Upcoming Test and Procedures
Schedule an Appointment
Select your desired Past Visit and click View After Visit Summary.2
Last 3 months
John SmithLog Out
Messaging Billing Resources ProfileHealthJohn Visits
Past Visits
View After Visit Summary.3
JUN Office Video Visit
View notes
View After Visit Summary
MICHAEL EATON, PAEast LA Commerce Family Medicine12
2020
APR Office Video Visit
View notes
View After Visit Summary
MICHAEL EATON, PAEast LA Commerce Family Medicine03
2020
Example
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Video visit instructions using Google Chrome.
View the After Visit Summary(You can access your After-Visit Summary once your visit is complete.)
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East LA Commerce Family Medicine
June 15, 2020Patient: Test User
To Whom it May Concern,Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo.
Sincerely,
Michael Eaton, PA
View your Letter.3
On the top menu click Messaging and select Letters.1
John Health Visits Messaging Billing Resources Profile
John SmithLog Out
https:// MyAltaMed.net
MyAltaMed Patient Portal
Message CenterAsk a Question
Select the letter you want to view.2
John SmithLog Out
Messaging Billing Resources ProfileHealthJohn Visits
Letters
Date From Reason Status
06/15/2020 MICHAEL EATON, PA Requested NEW
06/12/2020 MICHAEL EATON, PA N/A Viewed
Letters
Example
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Video visit instructions using Google Chrome.
View a LetterRetrieve and print official letters from your doctor’s office .
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