instructor trainer

© 2011 Cisco and/or its affiliates. All rights reserved. 1111

Instructor Trainer Qualification

John Lim CCIE #2977 Senior Manager

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

AgendaTA Key focus areas

ITQ Objective

Pre-requisites & Pre-test

Framework

Schedule for the Day

Presentation Score Sheet

Recertification requirement

Pilot countries & candidates’ feedbacks

Summary


TA Key Focus Areas

Instructor Professional Development

Instructor Community Enablement

Technical Excellence


Objectives

• We want to have quality instructor trainers and provide the best source of learning and knowledge transfer to our instructor community.

• Evaluate the best instructor trainer candidates based on a comprehensive evaluation process.

• Improve and sustain instructor quality.

• Improve student outcome.


Pre-requisites

• Instructor trainer candidates must be proficient in CCNA Discovery or Exploration course content.

• Instructor trainer candidates need to have a valid CCNACertification to teach CCNA D/E instructor training, if not already attained, he/she must attain a valid CCNA Certification within 6 months after passing the instructor trainer qualification.

• Instructor trainer candidates must be an active instructor, have good communication and management skills.

• A minimum of one instructor/student class must be taught by Instructor trainer candidates within the last twelve months.

• All Instructor trainer candidates must be sponsored by ITC and attached to ITC after passing the instructor trainer qualification.


Pre-Test• Instructor Trainer candidates need to submit a brief cv/resumes

prior to taking the pre-test assessment.• All Instructor trainer candidates will need to pass a pre-test which

will assess the technical and academy connection knowledge before being invited for an in-person full day evaluation.

• Pre-test passing score: 75%.• Pre-test are administered online via Moodle.• There is a sample test available for candidates to ensure you have

the right version of PT install prior to starting the actual pre-test.• There will be 35 questions, 2-3 questions on AC, questions on

CCNA and PT type questions.• Time to complete the Pre-test: 40 minutes, English as a second

language (ESL) countries will have an additional 10 minutes to complete.

Cisco Confidential 7© 2010 Cisco and/or its affiliates. All rights reserved.

Framework of Instructor Trainer Evaluation

Pre‐test assessment as pre‐requisite (need to pass prior to attend instructor trainer evaluation, it will also include 2‐3 AC navigation questions) 35 Questions in 40 min Pre‐test passing score: 75%

Test Objective Presentation Skill Technical knowledge Practical Skill

Test Item Presentation (2 different topics) Q&A Skill Exam

Time 15 min x 2 10 min x 2 90 min +60 min

Tools As appropriate (e.g ppt, etc) N.APacket Tracer & Hands on on real equipment

Weight 50% [5% peer evaluation]50% (40% PT & 10% Realequipment)

Measurement Evaluation Criteria Evaluation Criteria PT score & Hands on score

RecordVideo Camera & EvaluationScore

Video Camera & Evaluation Score PT and Hands on score sheet

Preparation 60 min N/A N/A

TopicAny content from Exploration/Discovery

Any content from Exploration/Discovery

Any practical skill that may require to teach E & D effectively or resolution of problems that may happen in the classroom.

Not able to retake within 6 monthsAll category must achieve non zero scorePassing Score 80%

Test items are subjected to changes

Instructor Trainer Qualification Schedule(8:30a.m to 6:00p.m)

Number of candidates: 5Proctors: John Lim, Liu Kang

MorningBriefing /Welcome Packet Tracer Skill Assessment [90 min] BreakHands on labs [60 min]Lunch break

AfternoonAssign 2 topics for presentation for each candidatePrepare presentation [1 hour]Pick order for presentationPresentation 1 [15 min to present, 10 min for Q&A]BreakPresentation 2 [15 min to present, 10 min for Q&A]Feedback forms

Schedule and test items are subjected to changes


Presentation Skill Evaluation Score SheetsInstructor Trainer Evaluation

Methods of course delivery and pedagogy ( ____/30)Information was complete and easy to understandTeaching content using suitable teaching skills (e.g compare and contrast, steps processes, advantages vs disadvantages)Ability to interactive with learners and encourage class participationWell prepared and established credibilityPresentation was clear, confident and positive

Technical accuracy (_____/30)No technical mistake in presentationProper handling of learner's questions

Time and Class management (____/20)Complete session within given time range (+- 1 min)Good handling questions raised by learners, didn't spend too much teaching time answering single question

Engaging the learners (____/20)Positive interaction with learners Instructor can be clearly understoodRespect learner, use appropriate terms to answer questions

Total: ______/100

Test items are subjected to changes

Re-certification

Recertification of instructor trainer, must meet all following items on an annual basis:

1. Number of instructor training class conducted (min 1 class, may include co-teaching)

2. Valid Cisco CCNA or higher Cisco Career Certifications


Pilot Countries

Pilot completed in 5 countries35 candidates participated across 6 countries29 candidates attended in person evaluation13 passed evaluation


Alpha & Beyond…

Brazil S. Africa United Kingdom

Philippines MoroccoSpokane Mexico

Ratio 43:25:18


I believe it is one of the most important initiatives to represent Cisco properly to the world and to cause a “culture” of excellence for our 1 million students.

Fair, explicit, simple in a good way – clear

Fun to be CHALLENGED

I wanted to run away…

Instructor trainer should be certified with CCNA at least or higher certification

Instructor trainer evaluation is very effective and important initiatives

Evaluated instructor can give the right level of expectation and quality to trainees before they attend the training

The framework is fair and sufficient to cover the need for evaluating a instructor trainer

I'm so exhausted..

Very clear expectation

Thank you for making this a requirement for Instructor Trainers

We are on the right track.

Feedback from our candidates…


SummaryObjective

Pre-requisites & Pre-test

Framework & Schedule for the Day

Presentation Score Sheet

Recertification requirement

Pilot countries & candidates’ feedbacks

Thank you.

instructor trainer

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