insurance-repairer relations committee · insurance-repairer relations committee rick tuuri: chair...
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Insurance-Repairer Relations
Committee
Rick Tuuri: Chair
Michael Lloyd: Vice-Chair
Viva Las Vegas (I guess)
Committee Members (Updated) Aaron Schulenburg, SCRS
Al Estorga, Estorga’s
Bill Bebinger, Nationwide
Bill Lawrence, LC Automotive
Bob Smith, Repair Advocate
Carl Garcia, Carl’s Collision
Chris Andreoli, Progressive
Dan Tessadri, FIX Auto
Domenic Brusco, PPG
Doug Irish, VeriFacts
Erik Sumen, Class Auto
Farzam Afshar, VeriFacts
Gary Wano, G W and Sons
George Avery, State Farm
Guy Maniscalo, Col. Ctrs. of America
James Giles, ANPAC
Joe Lacy, GEICO
Joe Laurentino, Esurance, an Allstate
Company
John Palumbo, Parts Channel
John Prozinski, ASI Claims
John Vito, Hertz
Jordan Hendler, WMABA
Kevork Kahwajian, Hi-Tech C&G
Marcy Tieger, Symphony
Mark Allen, Audi
Mark Houde, The Traveler’s
Mike Condon, Condon Cons.
Mike Lloyd, California Casualty
Patrick O’Neill, 911 a Caliber
Company
Randy Hanson, Allstate
Richard Perry, Chief
Rod Enlow, CCAR
Ron Vincenzi, Oakland A/B
Russell Thrall, I-CAR
CIC Vision
The CIC Vision
A collision industry in which all segments
work together efficiently, effectively,
ethically and respectfully to enable
complete and safe repair of the vehicle
while facilitating the most pleasant possible
experience for our mutual customer, the
consumer.
Insurer-Repairer Relations
Mission: Improve the relationship between
insurers and repairers
Strategies
Open dialogue and communication
Level-setting expectations
Establishment and adoption of Best
Practices, Most Beneficial Relationships
when appropriate
Identify areas for insurers and repairers
to work together for efficiencies (TP3)
Next Steps
Refine Adopted Document
Vendor Selection
Indemnification language in DRP
agreements
Adherence to repair standards deferred
Workflow enhancement ideas – in progress
Define areas for insurers and repairers to
work together for improvements (TP#3)
Outcome: Vendor Selection Add following Statement to the existing document
(Most Beneficial and Productive Insurer-Repairer
Relationships):
“Both repair facilities and insurance carriers
should agree to predefined goals and objectives
that need to be met by business service providers.
Business service provider selection is most
effective when it is open to the choice of the
business paying for and utilizing the service.” (*)
Panel Discussion: Vendor Selection
Randy Hanson, Allstate Insurance
Aaron Schulenburg, SCRS
Michael Lloyd, California Casualty
Gary Wano, G.W. and Sons
Marcy Tieger, Symphony Advisors
