Adrian Young 602-451-0854 Gmail LinkedIn Profile

Objective

Communication graduate and military professional seeking an entry level position in the insurance industry. With over 8yrs. experience in management, project coordination, and formal instruction I can succeed in this field.

Skills

Customer relations experience| Staff supervision|Management| Employee training & development| Office management|Microsoft Office/ Computer| Project coordination| Social media| Research| Oral & written communication|Records/document maintenance| Creative strategy| Counseling| Communication| Invoice/ Accountability|

Experience

Claims Intern, Liberty Mutual Insurance Phoenix, AZ June 2014 - August 2014

● Provided case management services including document retrieval, submission, and documentation. ● Prepared daily statistical reports for claims teams and in house appraisers. ● Participated in weekly intern meetings and completed training courses to gain valuable knowledge about the

industry. ● Developed departmental communications with CSR’s and appraisers by logging calls and updating case files;

thereby assisting the claims team in expeditiously finalizing claims.

CALL Mentor/ Tutor Arizona State University, Glendale, AZ January 2014 - May 2014

● Provided tutoring services to communication students in public speaking. ● Worked with students to develop speech/ presentation topics, speech writing, and assessment using audio/visual

tools. ● Developed and implemented social media campaigns and video production to promote tutoring services on social

media including: Twitter, Facebook, and on the school’s website. ● Participated in tutor training and development sessions. ● Served as a speech judge for annual National Communications Conference held at the university.

Customer Service/ Driver May 2011- May 2012 Two Men and a Truck, Phoenix, AZ

● Provided customer service in shipping household goods, add-on sales, and damage prevention. ● Produced estimates, scheduled and booked deliveries, conducted customer billing and invoices. ● Handled damage claims and special customer requests. ● Conducted daily/weekly vehicle inspections and light maintenance. ● Stocked and inventoried vehicles and equipment to ensure quality services. ● Trained several employees in safety, delivery procedures, marketing, route scheduling, and customer billing

procedures.

● Conducted quality control assessments on a monthly basis. ● Assisted organization in increasing the number of sales and services provided by 20% from prior year.

Healthcare Specialist, U.S. Army April 2003- February 2011 Ft. Lewis, WA/ Vilseck, Germany

● Provided patient assessment, treatment, and preventative education for troops. ● Managed a walk-in clinic and supervised a team of medics in daily clinic operations serving over 800 soldiers. ● Trained medical staff in clinic procedures, field operations, and continuing education. ● Conducted monthly employee counseling and performance evaluations. ● Helped plan, coordinate, and participated in numerous training events to prepare for military operations. ● Assisted in the development and implementation of an intense 20hr. medical training course that included

lectures, hands-on training, testing, and certification. This course trained over 1500 soldiers in advanced medical procedures over the course of three years leading to increased life expectancy on the battlefield.

Education

Bachelor of Science in Communication December 2015 Arizona State University, Glendale, AZ Cumulative GPA: 3.62

Awards & Activities

Dean’s List 2013-2015 Army Commendation Medal 2008 Army Achievement Award 2006 Lancer Award 2005

References available upon request