int in house service excel training design a program
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In-House Service Excellence Training
Designing a Training ProgramAn Introduction
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Designing a Training Program
Designing a training program using the ADDIE Model of Instructional Design:
Analyze ~ Design ~ Develop ~~Implement ~ Evaluate
Transfer of TrainingConcepts/ Myths and Mis-Understandings
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Designing a Training Program
ADDIE Design Model
Analyze Design Develop Implement Evaluate
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Designing a Training Program
AnalyzeIdentify: the learning need; goals &
objectives; the audience’s needs; existing knowledge; other
Consider: the learning environment; any constraints; delivery options; timeline
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Designing a Training Program
DesignOutline how to reach instructional goals
Describe audience, learning stylesWrite objectives, test items
Select delivery systemDetermine sequence of instruction
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Designing a Training Program
DevelopGenerate lesson plans and
materialsDevelop instruction, media and
supporting documentation
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Designing a Training Program
ImplementDelivery in classroom, lab, on computer
Purpose-effective and efficient delivery to …
1. promote the students' understanding of material
2. support the students' mastery of objectives3. ensure transfer of knowledge to the job
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Designing a Training Program
Evaluate
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Designing a Training Program
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Designing a Training Program
What about “transfer”?
Research indicates most of the investment in traditional training and development is
wasted - most knowledge and skills gained in training (as much as 80%) is not
fully applied on the job
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Designing a Training Program
Inhibitors to Transfer of Training
• Organizational climate factors, • Training design factors,
• Individual learner characteristics,• Training delivery factors
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Designing a Training Program
Inhibitors to Transfer of Training
Organizational climate factorsTraining design factors
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Designing a Training Program
Inhibitors to Transfer of Training
• Individual learner characteristics
• Training delivery factors.
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Designing a Training Program
Maximizing Transfer of Training
• Only provide when analysis identifies a performance gap which is a lack of S/K
• Provide resources, incentives and support• Only train those who will be able to apply it
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Designing a Training Program
Maximizing Transfer of Training
• Prepare trainees for training and post-training support
• Create effective training• Ensure post training support
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References & Recommendations
Many of the concepts and principles of training transfer are adapted from publications by Stolovitch and Keeps. Other information was adapted from the work of Marguerite Foxon, Florida State University.Information about the ADDIE Instructional Design Model is readily available on the Internet.