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ISSUE 6 SUMMER 2009

Is your IT under the weather? Well, get connected to theInTechnology Managed Services ‘Cloud’, and you’ll soon see that, when it comes to revolutionising your IT and your business, our cloud reigns!

A single link into the ‘In’ cloud can give your business, your offices and your staff unique, direct access to all the benefits of an extraordinary range of ‘cloud services’. Delivered from withinthe network, not on-site, they include everything from the day-to-day fundamentals to major strategic IT: VPN, telephony, email,applications, storage, internet and security.

All of these applications and services are hosted centrally – in ourunique services cloud – with single link access to a robust network,flexible server, storage and backup capacity, market-leading IPtelephony, all supported by a top technical team and aninfrastructure based on a £100 million investment.

Uniquely yours!

Did you know no one else in the UK can provide network,hosting, data and telephony services across just one network,including the truly à la carte prospect of delivering distinctservices to different sites?

Don’t let other single service providers cloud your judgment.Take a look at the case studies inside and judge for yourself.Linking into our managed services cloud is like entering a whole new world of IT possibility.

Today’s IT department needs to be more than merely responsive.As hi-tech becomes the norm you may find you are being asked todo the seemingly impossible on an almost daily basis. Whether it’sopening new offices, reducing costs, assimilating acquisitions ormergers, setting up home workers or introducing IP telephony,expectations will be high (unlike your budget).

DIY might be tempting, but the real answer is to join the cloud for a high level of on-demand services to offices and staff whereverthey are – consistently meeting the needs of your organisation,while improving business efficiency and lowering IT spend.

Ahead in the cloud

• connect to our network wherever you are• scalable platforms and on demand services for your

changing needs• pay for what you use, with one budget for all IT needs• no need for capital expenditure• consistent features in your branch or your HQ• our support team manage all services, under one agreement

GET IN WITH THE‘IN’ CLOUD…

“NO OTHER UK SERVICE PROVIDER CAN PROVIDE NETWORK, HOSTING,DATA AND TELEPHONY SERVICES ACROSS JUST A SINGLE NETWORK.”

DATA MANAGEMENT• Multi-tier – we store your data according to its business importance.

• Resilient – two major data centres many miles apart provide maximum security.

NETWORK• Consistent – 100Mb/s Ethernet standard connection, the same user experience for ALL your staff.

• Accessible – available to 87% of UK businesses (and rising).

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ISSUE 6 SUMMER 2009

RETAIL NETWORKING – Vp plcMulti-site operations and the integration of new acquisitions in a retail environment both bring their own particular ITchallenges, not least when an organisation’s set-up extends to remote areas. This was the situation facing an equipmentrental business with six divisions. Operating in diverse markets, rapid expansion had led to the opening of more than 40 newsites in two years. The IT challenge ranged from assimilating acquisitions with their own IT suppliers to the need to manageincreasing data volumes to backup. What is more, acquisitions at short notice needed immediate connectivity so newbranches could be up and trading on their first day.

By far the best option to ensure the integrity and security of the company’s infrastructure (said our client!) was our ManagedHosting, Network and Data Backup Services, available company-wide via a link into our services cloud – around 130 remotesites linked by an InTechnology provided and managed VPN.

Key benefits:

• A stable, secure network, resulting in more productive sites.

• Extra capacity as and when needed, allowing for rapid business expansion.

• IT support under one umbrella withone helpline number, 24x7x365.

“It has brought terrific savings to the business.”Tracy Wilson, Group IT Director, Vp plc.

STRONG VOICE IN ITWhen a prospective client tells us their phones are their lifeblood, andthat even to lose them just for an hour would be “catastrophic”, we areconfident we know what they need. When they renew their cloud servicescontract with us, we feel that confidence was justified. DNS Arrow, a specialist ITdistributor focuses on data storage, network security, enterprise software andvirtualisation solutions. It’s a fast growing business, employing over 270 people in officesacross three UK locations, and now part of a global group.

With expansion, office moves and acquisitions all on the agenda, in a business that places highusage and reliance on the company’s phone system, any sort of outage could be disastrous. In addition,increasing amounts of critical data were in need of safe and secure storage to meet tough regulatoryrequirements for the protection of digital assets. Being in the IT business, DNS Arrow certainly knew what theywere talking about and, having considered their options, concluded that InTechnology was the only service provider to combinenetwork, data and telephony across a single network infrastructure.

Key benefits:

• Scalability, meaning extra capacity is available as and when it is needed.

• Critical data is safely backedup off-site at InTechnology’sstate-of-the-art data centre.

• Compliance with regulatory requirements for the protection of digital assets.

“The true test of a service is not the initial sign up, butthe decision to sign again.”Steve Pearce, Managing Director, DNS Arrow.

InTechnology’s CLOUD SERVICES…

TELEPHONY• Future proofed – the network-based design is particularly suited for dynamic organisations.

• Flexible – tariffs to suit your business and new users can be provisioned quickly and seamlessly.

SERVERS & STORAGE• Leading edge – our virtual server and storage farms are using best of breed technology.

• Economical – tariff options to work with your business as it grows or changes.

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ISSUE 6 SUMMER 2009

GOING PUBLIC ON VOICE AND DATAWhen the UK’s top business lobbying organisation needed a service partner who would free them up from IT concerns to focusall their efforts on strategy and performance, they turned to InTechnology’s Managed Services Cloud. Straddling public andprivate sectors and working with governments, legislators and policy makers, the CBI needed joined up communications capacityfor its offices and operational teams throughout the UK.

Managing this critical IT environment demands the input of a diverse and skilled workforce at each location. A global presencemakes secure access to data 24/7 a prerequisite and efficient and cost-effective voice communications a must. Our client foundthe answer to this voice, data and costs conundrum in our cloud services.

InTechnology’s solution was a comprehensive package of IT and telecommunications services for the disparate workforce –managed, centralised and delivered under a single agreement that secures an IT infrastructure for today and provides a cost-effective, scalable platform for the future.

Key benefits:

• Fast access to securely stored and replicated corporate data and information.• Centralised management and deployment of all IT needs and resources.

• Direct cost saving from an integrated voice and data network.

“InTechnology looks after the technology and infrastructure enabling us to get on with our business.”Matt Phillips, Head of IT, CBI.

DATA CONTROLLEDBusinesses don’t come much more international than Denton Wilde Sapte

(DWS), a law firm who approached us looking for data management thatwould be cost-effective, secure and user-friendly. DWS comprise some 600

lawyers delivering a full range of commercial legal services in the UK andoverseas. Not surprisingly their existing tape backup system was increasingly unable

to cope with the demands placed on it.

DWS found the answer in the InTechnology cloud. Efficient, scalable backup for increasing volumes ofdata; secure off-site storage with rapid retrieval to ensure business continuity; reassurance about

international data security. Above all, they had a huge amount of data in emails and attachments to manage,and to move it from primary to an off-site, secure location was a second key issue. Our Managed Backup Service tackled

everyday data, and the Managed Archiving Service the growing volumes of inactive legacy data.

Key benefits:

• Prompt disaster recovery of criticaldata in the event of a major incident,ensuring business continuity.

• Access to a multi-tier datamanagement solution that managesall data, from business critical toinactive primary, and stores itaccording to its business value.

“This is a more cost-effective and secure method of backup thantraditional methods.”Neil Pamment, IT Director, Denton Wilde Sapte.

…CAN SAVE YOU SIGNIFICANT COSTS WHILE IMPROVING YOUR EFFICIENCY.DON’T JUST TAKE OUR WORD FOR IT. LET OUR CUSTOMERS DO THE TALKING.

We would like to thank those of you who made it to our 21CN launchevent at the BT Tower on 23rd February. In today’s pressing economicclimate we appreciate that it isn’t easy to take some time out.You can find details of the event on our website:http://www.intechnology.co.uk/21cnAll presentations from the day as well as a selection of images have beenposted there.Please feel free to contact your account manager within our customermanagement team if you want to follow up on:• the concept of our 21CN based network and layered cloud services

in general or • how these services could significantly reduce your current IT spend

in particular.

04 Call us on 01423 850000 or contact your Account Manager for more information - inspire@intechnology.com www.intechnology.com

ISSUE 6 SUMMER 2009

21CN Launch Event

COST EXAMPLE: IN LONDON WE CAN PROVIDEA 100Mb/s FROM £395 AND A 1Gb/s FROM£695/MONTH

NEXT ISSUERead about our new Unified Comms offering in the nextissue of INSPIRE. InTechnology is launching a hosted MicrosoftOffice Communications Server 2007 solution as well as themarket’s first integrated OCS call recording service based onInTechnology’s hosted IP telephony service, Unity IP Voice.The integration of call recording and Unity IP Voice will give businesses the ability to record any telephone call across their enterprise but without the need for any on-site callrecording equipment.

You've heard about it, but seeing is believing. InTechnologywould like to invite you to join us for the first InTechnology OpenDay. Visit our Harrogate offices, take a tour of our state-of-the-artdata centre facilities and learn how Unified Communications canbenefit your business. The event is also an excellent opportunityto meet InTechnology board directors, discuss your requirementsand network with your peers.

Why attend? InTechnology have decided that it's time for a clearvision on Unified Communications. Our Open Day focuses onwhat Unified Communications delivers, and how simplified andintegrated communications, collaboration and presence can leadto increased efficiency and productivity, whilst significantlyreducing costs.

WIN! Each attendee will be entered into a prize draw for 2 ticketsto an InTechnology hospitality event of your choice.

Join Us ForOur FirstOpen Day On10th June

InTechnology’s 10th annual golf day is taking place on Thursday 2ndJuly. This is our way of saying thank you for your continued support andloyalty to our company. Following on from the huge success of last yearit will be held at the magnificent Forest of Arden golf course and wewelcome people of all standards to join us. Our golf day is designed togive everyone a great day out and rewards the best team and playerswith some of the best prizes in the industry. Please book early as thisday is always over-subscribed.

In these difficult times InTechnology has responded to a number of ourcustomers who have capex to spend but are under pressure to reduceopex. Traditionally our services have been charged as opex, however wenow also offer capex-based charging models for most of our services.Please contact your account manager if you need to address youroperational spend.

InTechnologyGolf Day

InTechnologyLaunches NewCapex Initiative