Integrated 24×7 Retail Environment Provides Seamless Customer Experience for a Large Asian Duty Free RetailerCASE SUMMARY

NeedProvide seamless customer experience and integrated operations across complex airport retail environment via a single IT platform

SolutionNext-gen ERP package implementation and customization

BenefitsImproved customer relationship and operational efficiency

BUSINESS CHALLENGE • Needed to enhance customer experience

and provide a single seamless shopping environment

• Required scalable ERP that fit the unique needs of Airport Retail – 24×7 operation, multiple formats, multiple payment modes and currencies, shopping locations

• Needed to be Omni-Channel operation ready

SONATA’S TECHNOLOGY SOLUTION • MS Dynamics AX 2012 implementation,

including AX for Retail, Finance, Procurement, Inventory, Fixed Assets and Bank Management modules

• Integrated to WMS, Q Miles, Credit Card system

• Integration Technologies used: BizTalk, SQL Server Integration services, XML

• Features include: POS customization, online/offline PO, Boarding pass scanning, multi-currency, promotions, gift voucher redemptions

BUSINESS BENEFITS • Ensured seamless customer experience

across all stores• Improved operation efficiency • Enhanced customer relationship as a result

of deeper insights and action on consumer behaviour across stores in different geographies

• Provided highly scalable and robust solution on a single IT platform with lower implementation and operating costs

ABOUT SONATA SOFTWARE

Sonata Software is a global IT services firm

focused on catalyzing transformational IT

initiatives of its clients through deep domain

knowledge, technology expertise and customer

commitment. The company delivers innovative

new solutions for Travel, Retail and Consumer

Goods industries by integrating technologies

such as Omni-Channel Commerce, Mobility,

Analytics, Cloud and ERP, to drive enhanced

customer engagement, operations efficiency

and return on IT investments. A trusted long-

term service provider to Fortune 100 companies

across both the software product development

and enterprise business segments, Sonata seeks

to add differentiated value to leadership who want

to make an impact on their businesses, with IT.

e-mail us: info@sonata-software.com