integrating e-government in simplification strategy the dutch case
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Integrating e-government in simplification strategy the Dutch case. Milan Jansen 20 June 2007. Dutch programme on AB Citizens. Reduction of AB in the Netherlands (since 1999) Administrative burdens for companies (Ministries of Finance and Economic Affairs) - PowerPoint PPT PresentationTRANSCRIPT
Integrating e-government in simplification strategythe Dutch case
Milan Jansen
20 June 2007
Dutch programme on AB Citizens
Reduction of AB in the Netherlands (since 1999)– Administrative burdens for companies (Ministries of Finance
and Economic Affairs)– Administrative burdens for citizens (Ministry of the Interior)
Administrative burdens for citizens (since 2003)– Target of the last Cabinet: 25% less between 2003-2007– Focus on target groups (disabled, unemployed, elderly
volunteers).
New cabinet (Balkenende IV)
New parties in the coalition New programme on the reduction of AB citizens “Critique” on the definition of AB by citizens Citizens see AB as:
– Information obligations– Waiting on a decision by the government– Fees of governmental services– Treatment by the civil servants– Uncertainty in rights and obligations
Better governmental services
Citizens want:– Easy access to the government– Insight in governmental services– Less administrative burdens– Once off data delivery– “Plain Dutch”– Good treatment of civil servants
Targets
The new government has several targets:– Substantial reduction of AB for 10 bottlenecks– 25% reduction of AB municipalities– 25% reduction for each “profile”– 25% reduction of know data– Quality of governmental services rated at least a 7
Two programmes:– AB Citizens– E-governemt
How to reduce AB
Use of baseline measurement– Insight in information obligation with high AB
Use of ‘complaints office’ / Kafka brigade– Insight in real complaints of actual citizens
Use of interest groups– Insight in issues of target groups
Use of profiles– Insight in personal burdens of ordinary people
Maria, Bart, Verstappen
Examples (1)
E-government had it’s autonomous targets, e.g.:– Improve quality of government services– 65% of forms must be available online at the end of 2007– Provide e-government ‘buildingblocks’ (DigiD, key-registers, e-
forms)
Example: E-forms lead to less AB for citizens (one can obtain the forms
online which saves time). AB citizens provides the ‘high impact’ forms which should be
put online first (e.g. taxforms, crime report)
Examples (2)
The e-government key-registers makes once off data available, e.g.– Electronic patients dossier– Digital Work and Income Client Dossier
Large AB reductions, but mostly e-government initiated
Examples (3)
New development: AB citizens also includes improving governmental services witch brings AB and e-government more together
AB citizens sees advantages of e-government and asks new e-products, e.g.– Easy access to income related services in the
personal internet page– Insight in waiting times online
Conclusions
Integrate e-government in AB:– Use improvement of governmental services and reduction
of AB as a common factor– Use profiles and baseline measurements to find possible
new e-government services– Use AB to find high impact services which e-government
can focus one and get noticeable results– Use AB to get an impulse in the development of e-
government applications
Questions?
For more questions:Milan Jansen
+31 70 426 81 71
www.lastvandeoverheid.nl