Integrating Services to Meet Citizens’ Complex Needs

Australian Public Service reforms and the White Paper on Homelessness

Adrienne Gillam Regional Operations Centre

Adelaide

Integrating Services to Meet Citizens’ Complex Needs

Gambling addiction

Family breakdown Financial hardship

Mental illnessCrime

Substance abuse Legal problems

Housing stress

Scoping the problem

Child abuse

Integrating Services to Meet Citizens’ Complex Needs

Joined-up services

• Principles of effective service integration

• How can policy be effective across sectors?

• How can services integrate effectively in

practice?

• What barriers prevent services integrating?

Integrating Services to Meet Citizens’ Complex Needs

Australian Public Service Reforms

“ Services for citizens need to be better integrated and more appropriate to citizens’ life experiences and needs... There are opportunities to improve services within the [Australian Public Service], across governments and with the community and private sectors. The Blueprint proposes a systematic evaluation of how services are delivered from the citizen’s perspective, in order to develop a whole of government strategy.”

Integrating Services to Meet Citizens’ Complex Needs

Integrating services

• Integration can take many forms

• Joining up services has short-term costs and

long-term benefits

Integrating Services to Meet Citizens’ Complex Needs