integration, migration, and replication - ledgeview partners · scribe online replication service -...

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Integration, Migration, and Replication

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The Power of Data Integration

Evan Paris – Regional Sales Manager Nate Keefe – Sales Engineer


You say Integration, I say Integration…

• Integration is a broad term; it can mean something different to different people.

• Is it safe to assume that your customer or stakeholders understand what data integration means?

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The Data Challenge


80%

8% Of customers would agree*

Of CEOs would define their customers’

experiences as excellent or good*

*The Experts Bench

Perception vs. Reality in Customer Experience


Customer Experience is Paramount

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Presenter

Presentation Notes

Dave Carroll - Broken Guitar – Youtube Video “united breaks guitars” -14.2M Views – 110M loss in revenue


• CRM is often an island within the business

• Users work with

incomplete pictures of the customer

• Inconsistent results

adversely effect business decisions

Why is there a gap?


Close the Gap!


The Data Hub Scribe brings your customer data together anywhere it’s needed so your applications can create business value faster.

The Value of Integrated Data

• Integrated Business Systems improve user adoption

• Integrated Business Systems improve efficiencies

• Integrated Business Systems provide valuable customer Insight

• Integrated Business Systems provide a superior Customer Experience

• Integrated Business Systems accelerate the pace of business

Presenter

Presentation Notes

Integrated CRM Benefits Increased conversion rates Improved customer service Increased contract renewal rates Increased revenue through better targeting Faster quote to cash process Higher employee productivity rates Integrated CRM Opportunities Share forecast information between Sales and Finance Convert opportunities won to orders and invoices Synchronize product catalog with financial applications Connect lead database to marketing and sales campaigns Make payment history accessible to Sales Provide Sales and Support with timely renewal data


Our Customers

http://images.google.com/imgres?imgurl=http://www.viainsurance.com/images/Principal.jpg&imgrefurl=http://www.viainsurance.com/default.asp?OID=1003&usg=___nNHZIdtdtkMV4hJtjbt5_NXhT4=&h=579&w=900&sz=130&hl=en&start=3&zoom=1&itbs=1&tbnid=1FBfZumAinfpwM:&tbnh=94&tbnw=146&prev=/images?q=principal+financial&hl=en&rlz=1T4SKPB_enUS352US352&tbs=isch:1


• Pacesetting Capabilities - We bring customer data anywhere it’s needed - Leadership in major customer applications markets - Partner-centric, Integration Platform as a Service - Extensive ISV network – HubSpot, Epicor, NetSuite, On24, SilverPop

• Successes - 15,000+ Customers

- 1,200+ Partners

• Key Offerings - Scribe Insight – On-Premise software

- Scribe Online– Integration Platform as a Service - Replication, Migration, and Integration Services

• Established Global Company - Headquarters: Manchester, NH, USA - EMEA office: Den Haag, Netherlands

Scribe Software


THE POWER OF INTEGRATION

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Product Demonstration

• Scribe Online Replication Service - Dynamics CRM 2013 to SQL Server

- Used for reporting, business intelligence, data warehousing

• Scribe Online Integration Service - Dynamics CRM 2013 to Dynamics GP 2013 StarterPak

- Used for business-driven integrations and synchronization - Sales Order Process

• Scribe Online Integration Service

- Request Response & Event Based Processing - Used for inventory, up to date financials, lead management

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Connector Ecosystem


See more at: www.scribesoft.com/connectivity

Intacct On24 Personify SharePoint Silverpop SmartFocus

Advantage Big Machines Connexio E-conomic Epicor 9 Exact Globe & Exact Synergy

MySQL Database JSON Messages OData Web Services ODBC OLE DB Oracle Database Scribe Insight SQL Server SQL Azure Flat Files XML (coming soon) Scribe CDK

Dynamics CRM (2011, 2013, Online) Salesforce.com & Force.com Apps Dynamics GP 2013 ExactTarget GoTo Webinar Eloqua HubSpot Marketo Netsuite (Marketing) SAP (Business Suite) Melissa Data InsideView QlikView

Applications Technologies 3rd Party & ISVs

http://www.scribesoft.com/connectivity


Scribe Online Cloud Browser Client

On-Premise Apps & Databases

Integration Platform Architecture

On-Premise Agent

Cloud Agent

Data Transfer

Commands

online.scribesoft.com


WHAT YOU NEED TO BE SUCCESSFUL

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• Department heads will have knowledge of processes you need to understand to integrate with these applications.

• Understanding their priorities will also help increase your company’s ROI.

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Know the systems you are integrating


Have a plan with a measurable outcome

• Make sure it is measurable.

• Be specific.

• Don’t Boil Ocean.

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Set Realistic Deadlines and Milestones

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Dynamics CRM & Dynamics GP StarterPak

• Get a jump-start to your integration!

• Pre-built for maps for: - Dynamics GP 2013 - Dynamics CRM

2011/2013/Online

• Open-source and fully customizable.

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Use cases with Scribe Online

• Data Migrations - Legacy CRM application Salesforce or Dynamics CRM - CRM On-Premise Online - CRM 4.0 2013/2015 - CRM Training/Test instance

• Integrating best of breed products

- Dynamics ERP integration: Front Office & Back Office - Marketing Automation apps and CRM systems

• Replicating CRM Online data locally

- Used for Reporting, BI, or Data Warehousing

• Standardizing franchise integrations


Technical Resources

• ScribeNerd: Technical Blog (http://blog.scribesoft.com/scribenerd/)

• Latest Tips & Tricks • New Connectors • Performance best practices

• Scribe Podcasts (http://blog.scribesoft.com/scribesoft_podcast/)

• Scribe Online • New features

• YouTube (https://www.youtube.com/scribesoft)

• Latest webinars, demos, and customer videos • Partner channels, playlists, and podcasts

• Live & Recorded Monthly Training Sessions (http://scribesoft.com/training-webinars)

• Scribe Insight Orientation • Scribe Online Orientation

• Scribe Online Support (http://www.scribesoft.com/online-support)

• Free Chat, Phone, and Remote support • Installation, Break/fix, and hotfixes

• Scribe Online Forum (https://openmind.scribesoftware.com/forums)

• Search through other integration scenarios

http://blog.scribesoft.com/scribenerd/

http://blog.scribesoft.com/scribesoft_podcast/

https://www.youtube.com/scribesoft

http://scribesoft.com/training-webinars

http://www.scribesoft.com/online-support

https://openmind.scribesoftware.com/forums


Contact us

• Sign up for a 15 day free trial: www.scribesoft.com/tryscribeonline

• Karen Slater – Account Executive - (603)-488-6513 - [email protected]

• Evan Paris – Regional Sales Manager – Central - (603)-488-6593 - [email protected]

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http://www.scribesoft.com/tryscribeonline


Questions?

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Thank you for joining us today!

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integration, migration, and replication - ledgeview partners · scribe online replication service -...

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