intelligent content capture: the art of saving a million keystrokes and millions in annual costs

7/30/2019 Intelligent Content Capture: The Art of Saving a Million Keystrokes and Millions in Annual Costs

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Paragon Solutions, Inc. Proprietary and Confidential

April 12, 2011

Intelligent Content Capture:

The Art of Saving a Million Keystrokes

and Mi l l ions in Ann ual Costs

Paragon Solutions & EMC


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Paragon Solutions, Inc. Proprietary and Confidential- 2 -

Agenda

Martha Coacher, Vice President Corporate Marketing & Alliances,

Paragon Solutions

Review of Agenda and Introductions

Mike Hurley, Solutions Director, Paragon Solutions

What is Content Capture and Why is it Important?

What a Typical Project Looks Like

Case Studies

How to Implement a Content Capture Solution

Benefits

Bill Galusha, Principal Product Marketing Manager, EMC Captiva Overview of Intelligent Enterprise Capture

Use Case Demonstration

Q&A


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Paragon Solutions Introduction

Corporate Facts National Coverage

Global Clients NJ Headquarters

Dual-shore Development

CAGR 20+%

Privately owned, 29-year history

Paragon is an enterprise information management

solutions company that helps firms leverage information

assets to achieve better business results.


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A Preferred Partner of EMC

INSURANCE &

HEALTHCARE LIFE SCIENCES FINANCIAL


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Paragon Solutions, Inc. Proprietary- 5 -

Mike Hurley

Solutions Director, Paragon Solutions


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Intelligent Content Capture

The transforming of paper

documents, faxes and other content

into digital data used by enterprise

applications.

Classification and extraction using

OCR, ICR, OMR and barcode.

Semi-automated, templates,

semi-structured.

The capture market continues to

grow at a rate of about 7% annually

and should exceed $2 billion in 2011.


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The Rationale for Intelligent Content Capture

ROI in 12 months

Low-risk

Investment Better

Information

Access

Compliance

Green Initiatives

Source: EMC/AIIM Survey

Despite the compelling benefits,

most organizations are onlyscanning 50% of all possible

documents.


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Uses for Intelligent Content Capture

Policy Claims

Accounts Payable

Invoice Automation Mortgage Documents

Human Resources

Insurance Carriers adoption of

capture soared last year up 30% -

- moving closer to the initial point

of capture.


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Digital OfficeReducing Paper Costs

and Compliance Risks

Capture for Business ProcessesAddressing Line of Business

Paper Challenges

Transactional SolutionsSolving Case-based

Applications and Solutions

Digital MailroomLeveraging Automation to

Increase Productivity

Degrees of Capture Solutions


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- 10 -

Incoming

Paper

Approval

Fax

E-mail

OfficeDocs

DOC

Todays Mailroom Process
http://c/Application%20Data/eRoom/eRoom%20Client/V7/Application%20Data/eRoom/Input%20Accel%20EMC%20Captiva/Modules/Capture/Modules/Import%20Modules.ppt


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- 11 -

DELIVERPROCESSCAPTURE

Incoming

Paper

Fax

E-mail

OfficeDocs

DOC

10010

Acme Products

30 January 2008

$ 6,014.81

$ 6,025.88

Net 30 Days

ACCOUNTS

PAYABLE

CUSTOMER

SERVICE

NEW ACCT

OPENING

CASE

MGMT

Approval

Digital Mailroom Process
http://c/Application%20Data/eRoom/eRoom%20Client/V7/Application%20Data/eRoom/Input%20Accel%20EMC%20Captiva/Modules/Capture/Modules/Import%20Modules.ppt


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Case Study #1

Business Overview

$1 billion in annual revenue

1,650 bills/ 35,000 claim docs

43 sorts

35 Branch Offices

The Solution

Analysis, Design and

implementation

1,400 forms automated

Automated, rules-based WF

Single ECM repository

Consistent RM policies

Business Benefits

Productivity : 45% increase

TAT: 2 Days Savings: 35%+ reduction in cost/claim, $1.5

million savings/year

Single Point of the Truth: Claims central ECM

and RM


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Case Study #2

Business Overview

Health Insurance Payer

550,000 members; 850 FTE

9000 paper claims/day

Complex prep, multi-sort

process pre-data entry

Manual entry into multiple

systems

The Solution

Automated capture of all

claims data with IBMLs

Auto-validation of key fields

Business rules direct processes

Auto-generation of letters

Single repository for all docs

Enforceable RM policies

Business Benefits

Productivity: 60% increase

TAT: 3 days of receiptSavings: 30% reduction in cost/claim

Errors: 75% reduction in rates

Single Repository: Central access for all docs(Find documents logically)


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Best Practices

Implementation

Strategy

Prioritization BusinessCase

BlueprintAssessment

How to Implement a Digital Mailroom


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Efficiency Maturity Model

Maturity Scale

High

Low

OPTIMIZED

MANAGED

DEFINED

REACTIVE

INITIAL

Awareness of risk

issues but no

action is being

taken

OrganizationalEffic

iency

Low Efficiency

Moderate Efficiency

High Efficiency

Action occurs in

response to issues.

Actions are either

system or

department

specific

Information

developed is part

of the IT charter

and enterprise

management

processes

Information

managed as

enterprise asset

and well-

developed

engineeringprocesses and

organization

structure exists

HighLow

Information is

developed is a

strategic initiative,

issues are either

prevented or

corrected at the

source, and best-

in-class solution

architecture

implemented.


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Assessment and Business Case

Define cost estimates

for selected initiatives

Define estimated cost

savings / revenue

growth

Develop business case

B/E

ROI

Define improvement

opportunities.

Define prioritization

criteria and weight

appropriately

Risk

Client impact

Unit Cost / cycle time

Cost

Develop the Future State

process vision includingprocess flows and

functional capabilities.

Identify external systems,

application integration

requirements.

Interview business and

technical stakeholders.

Document / validate

existing processes.

Conduct technical

assessment of existing

technology assets.

Determine integrationrequirements.

Conduct functional

requirements analysis.

Summarize key functional

and non-functional

requirements.

Assess RequirementsDefine OverallFuture State

EstablishPrioritization

Develop BusinessCase

Define Roadmap

STAGE 1 STAGE 2 STAGE 3 STAGE 4

Define roadmap for key

process / organization /

change management and

technology initiative

Develop the

implementation strategy

Milestones /

dependencies

Identify transition plan

STAGE 5


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Benefits Estimates

Current State Processing Analysis

Process Title Transaction Volumes

(Yearly)

Current State

Process Time Per

Task

Current State

Process Time

Total

Current State

Process Cost

per Task

Current State

Process Cost

Total

Current

State

Elapsed

Time

Estimate

Email/Mail Intake 37,2008 4,960 $2.67 $95,200.00 1-2 Days

First Notice 8,649180 18,362 $175.53 $1,036,245.06 10-15 Days

Payment 31,96987 28,817 $85.00 $1,537,063.61 5-10 Days

Reserve 53,47248 40,137 $40.98 $1,973,921.96 10-15 Days

Update 8,500113 16,008 $143.13 $1,216,633.33 N/A

Close 16,032 22 5,880 $16.17 $259,232.50 N/A

114,163 $6,118,296.47


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Benefits Estimates

Future State Processing Analysis

Process Title Future State Process

Time Per Task

Future State Process

Time Total


Cost per Task


Cost Total

Future State Elapsed

Time

Email/Mail Intake 3 1,820 $1.10 $40,040.00 .5 DaysFirst Notice 154 14,904 $166.39 $946,969.77 2 DaysPayment 64 16,126 $66.29 $868,949.01 2-5 DaysReserve 26 20,397 $26.40 $1,199,075.46 2-5 DaysUpdate 97 13,742 $122.87 $1,044,366.67 N/AClose 13 3,474 $10.75 $172,347.80 N/A

70,462 $4,271,748.70

Annual Variance 1,846,548


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Paragon Solutions, Inc. Proprietary- 19 -

Bill Galusha

Principal Product Marketing Manager, EMC Captiva


20/4020 Copyright 2011 EMC Corporation. All rights reserved.

THE HIDDEN SECRETS OFOCR: ART OF SAVING A

MILLION KEYSTROKES

Bill Galusha

Principal Product Marketing Manager



TAKING ENTERPRISE

CAPTURETO THE NEXT LEVEL

Unlock the Value of Capture and

Achieve a Greater ROI



Intelligent Enterprise Capture

EMC Captiva transforms paper from a liability

into immediate business advantage

Capture Anything, from Anywhere

Intelligently Connect Document Information to

Business Systems Mission-critical Enterprise Scalability & Availability



Intelligent Enterprise CaptureConsiderations

Capture Anything,from Anywhere1



AD HOC

CAPTURE knowledge workers

desktop scanners

CENTRALIZ

ED

CAPTURE

mailroom dedicated scanning

DISTRIBUTED

CAPTURE branch or regional offices

field offices, customers

web-based scanning

scanners and mfp




centralized batch capture

fax server integration

ad-hoc desktop capture ad-hoc browser-based capture

networked mfp capture

e-mail integration



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27 Copyright 2011 EMC Corporation. All rights reserved.

Intelligent Document RecognitionEliminating manual document preparation

AUTOMATE

D SORTING

FULL-PAGE

IMAGE

TEXT-

BASED

ANALYSIS

PRECISION

ANCHORS

HAND-

WRITING

FULL-PAGE

IMAGE

TEXT-

BASED

ANALYSIS

PRECISION

ANCHORS

HAND-

WRITING

Add i C l D t


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Doc Set 4Doc Set 1Claim folder: 0045128

Doc Set 2 Doc Set 3Claim Folder: 0045670

Addressing Complex DocumentSets

Automatically organize

documents into multiple

levels

Single and multi-page

docs plus attachments


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Intelligent Data RecognitionDramatically reduces operational costs through automation

Highly accurate,

automated machine-

printed and hand-printed recognition

Automated data

extraction from both

zonal regions andintelligent freeform

rules


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Intelligent Data Extraction

SSN

ID #

Date

555-44-3333

369-6123

04/08/08

SSN

ID #

Date

555-44-3333

369-6123

04/08/08

Extracts data from all

document types using zonalor freeform data extraction

Identifies regular patterns

and data formats to

increase accuracy


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Intelligent Data Extraction andAutomated Data Validation

SSN

ID #

Date

555-44-3333

369-6123

04/08/10

Compares extracted data

against data sources,

business rules, or inspect

manually


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Intelligently Connect Information

Intelligent Capture

Other Systems

Electronic Images

Document Metadata

Extracted Data

Trigger Processes

Electronic Images

Document Metadata

Extracted Data

Trigger Processes


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Configuring Capture ProjectsAutomated versus manual

Learn documents in production

Learns based on operator input, data

captured, free-form rules

In production on day one, rather than

days or weeks later

Manual setup of projects

Collect documents, set up document

templates, create extraction zones

Test and retest projects

Days or weeks before entering

production

Document Capture

Project Administrator

Operators

NE

W

I t lli t E t i C t


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Intelligent Enterprise CaptureConsiderations

Capture Anything,from Anywhere

Intelligently Connect DocumentInformation to Business Systems

Mission-critical EnterpriseScalability and Availability

1

2

3


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mailroom

Accounts Payable

Claims

Enterprise Capture AvailabilityLeverage single platform throughout enterprise

Very High Document Volumes

Central and Distributed Capture

Automatic Document Sorting

Ad Hoc and Distributed Capture

Intelligent Data Extraction

Integration with Business Systems

Branch Office Distributed Capture

Automated Forms Processing

Integration with Business Systems

Th V l f


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The Value ofEMC Captiva Intelligent EnterpriseCapture

Reduce operating costs

Reduce paper costs

Accelerate business processes

Improve information quality

Fast and measurable ROI


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Demonstration


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Question and Answers

To ty pe a quest ion v ia WebEx, cl ick o n th e Q&A tab


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Additional Information and Contacts

Paragon Solutions Contact Mike Hurley, Solutions Director

Email: [email protected]

Phone: 773.445.0084

EMC Captiva Contact Andy Strandmark, Captiva Sales Specialist

Email: [email protected]

Phone: 312.208.2524
mailto:[email protected]:[email protected]:[email protected]:[email protected]


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THANK YOUTHANK YOU