intelligent small business lending - infosys · 2020. 1. 3. · customer delight is starting with...
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Intelligent Small Business Lending
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THE BIGGEST NEED FOR FINANCE
IS AMONGST THE SMALLEST
ENTREPRENEURS
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ALWAYS A GAP BETWEEN
THEIR FORMAL FOOTPRINT
AND THEIR ASPIRATIONS
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YOUR LOAN OFFICER GOES RIGHT
TO THE CUSTOMER’S DOORSTEP.
DOES YOUR TECHNOLOGY DO THE SAME?
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CUSTOMER DELIGHT IS STARTING WITH HER NEEDS RATHER THAN
OUR PRODUCTS & CUSTOMIZING PARAMETERS TO SUIT HER
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$300 Million disbursed
450,000 Small businesses assessed
Default rates < 1-2%
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Artoo is one of the world’s most impactful and sustainable
financial service provider that puts “clients at the centre.”First Runner Up, Clients at the Centre Prize, 2016
http://www.bloombergquint.com/business/2017/01/07/tracking-fintech-using-technology-for-
faster-smarter-lending-to-small-businesses
“Artoo is ushering a new era of loan origination with the
use of technology and big data”
Artoo is “Deepening financial inclusion”First Runner Up, Metlife Inclusion Plus Award, 2017
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End to end digitalization
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Customer OnboardingLead Generation
Cashflow templates Predictive Models
Biometrics & e-Sign
Team Management
Credit Policy
Collections Customer Engagement
(App / Chat Bot)
Intelligent small business lending
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Credit Bureaus LMS / CBS & CRM BI Tools Device & MDM
Hassle free deployment
3rd Party Data Providers
Wallets / Taxes / Identity
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Multilingual Operational &
Technical Support
Train the
Trainers
Seamless user adoption
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Proven results published in Accion Case Study -
https://www.accion.org/sites/default/files/ujjivan_dfa_study.pdf
ROI of 800% in 1st Year
500% Increase in Productivity
40% Decrease in TAT
45% Decrease in Customer Acquisition Cost
Radical business results
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Credit Policy
Product Pricing
ProcessMonitoring &
Collection Strategy
User Training
Changing the economics of lending
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Peer Comparison
Dialogue Tree or Contextual Questions
Insights
Behavioral Science
Intelligence that works
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Peer Comparison
Measure of authenticity of self reported data
• Demographics, Standard of Living, Sales & Purchase patterns, Location
Is the borrower exaggerating his income or under-reporting his expenses?
Is the demographic or self reported data consistent with the peer group?
Peer comparison models
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Dialogue Tree or Contextual Questions
What question can we ask that give us a better sense of the
creditworthiness of the borrower and faster.
Given the current state of loan (data,user,process), what should we ask next?
Contextual questions
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Demo
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Demo
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Credit bureaus and other sources
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Offline realtime OCR
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Capture anything else
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Product EstimateDeclared Sales
Occupation based cash flow templates
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Loan offers – Risk adjusted + CLTV
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Personal dashboard & incentives
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