interaction design module

8/14/2019 Interaction Design Module

1/22

Sarah DrummondConversation with the public sector


2/22

Imagine a design movement that takes

conversation seriously. Could it create arevolution?


3/22

(Madsen/Aiken 1993)

Participatory design - Scandinavian 1970s

Allowed emale nurses to participate


4/22

From participatory to emerging eld o ServiceDesign, co-creation, co-design, co-everything,

conversations to design together?


5/22

Conversation in design research;

How do we pick apart anecdotal inormationrom hard acts?


6/22

http://mypolice.orgAn online eedback tool or the public and

police to have a conversation


7/22

Broadcast vs Conversation;

Isnt social media all about multi way convo?


8/22

The conversation is already happeningSocial media has changed the PUBLIC mindset,

now how about the service providers?


9/22

Is this a conversation?

Does this look human to you?


10/22

Conversations among human beings sound

human. They are conducted in a human voice.How can we design or efective conversation?

http://www.dubberly.com/articles/what-is-conversation.html


11/22


12/22

Sometimes one or more o the participantsagrees to perorm an action as a result o, and

beyond, the conversation that has taken place.


13/22

Two way conversation;

Feedback is responded to


14/22

Can we design or conversations that directly

improve trust, and thereore create strongercommunities or greater lietime customer

value?


15/22

Skills Development Scotland

Main oce o operations


16/22

Frontline Staf

Can we create a conversational loop?


17/22

Could eedback be more conversational?

We dont know what you guys do in the oce


18/22

Social computing: How will conversationaltechnology transorm individuals and

organisations?


19/22

Do participants evolve during the interaction?

Aside rom entertainment or delight, do they

acquire something useul, learn a new point oview, or gain new knowledge?


20/22

each participant must see value in continuing

the conversation


21/22

Must work with the backend

Must be piped to the right people


22/22

Is eedback better as conversation?

Can we design efective eedback?

interaction design module

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