interactive intelligence celebrates 20th anniversary

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</> 100k lines of code written </> 10M+ lines of code written Today, the Interactive Intelligence world headquarters encompasses a north-side Indianapolis, Indiana campus occupying nearly 300,000 square feet and spanning four buildings. 45+ offices in 20 countries. Founded in a three-room office. 1994 2014 1997 1st customer 2014 4 resellers 350 resellers 6,000+ customer deployments CRM Magazine’s 2014 Service Leader Mashable’s 2014 Seven Best Tech Companies to Work For Network World’s 2014 Fave Raves Gartner’s 2014 Contact Center Leaders Quadrant, Magic Quadrant for Contact Center Infrastructure Frost & Sullivan’s 2014 Company of the Year, Contact Center Systems, North America Software Magazine’s 2014 Global Top 500 Software and Services Companies Awards Real-time speech analytics All-in-one platform offering PBX, ACD, IVR and presence Skills-based routing of calls, chats, emails (MMQ) Quality monitoring SIP-architected IP contact center suite Speech-enabled IVR Workforce management All-software IP PBX Screen recording SIP-based predictive dialing SIP-based multi-site routing Automated post-call customer satisfaction surveys Knowledge base Predictive dialing Communications-based process automation Content Management Debt Collection solution Mobile customer service 1997 2001 2002 2005 2006 2007 2009 1998 1999 2003 2004 2008 2010 2011 2012 IP COMMUNICATIONS 2000 2013 2014 CaaS Small Center 1994 1 st 1 st 1 st 1 st 1 st 1 st 1 st Product Innovation Timeline Insurance solution PureCloud 2 Employees on day 1 5 Employees on day 180 Employees on 20th Anniversary 2,066 Microsoft Lync integration 20th Anniversary: The Road to Success

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Page 1: Interactive Intelligence Celebrates 20th Anniversary

</>100k lines of code written

</>10M+ lines of code written

Today, the Interactive Intelligence world headquarters encompasses a north-side Indianapolis, Indiana

campus occupying nearly 300,000 squarefeet and spanning four buildings.

45+ offices in 20 countries.

Founded in a three-room office.

1994

2014

1997

1st customer

20144 resellers

350 resellers

6,000+ customer deployments

CRM Magazine’s 2014 Service Leader

Mashable’s 2014 Seven Best Tech Companies to Work For

Network World’s 2014 Fave Raves

Gartner’s 2014 Contact Center Leaders Quadrant, Magic Quadrant for Contact Center Infrastructure

Frost & Sullivan’s 2014 Company of the Year, Contact Center Systems, North America

Software Magazine’s 2014 Global Top 500 Software and Services Companies

Awards

Real-time speech analytics

All-in-one platform offeringPBX, ACD, IVR and presence

Skills-based routing ofcalls, chats, emails (MMQ)

Quality monitoring

SIP-architected IPcontact center suite

Speech-enabled IVR

Workforce management

All-software IP PBX

Screen recording

SIP-basedpredictive dialing

SIP-basedmulti-site routing

Automated post-callcustomer satisfaction surveys

Knowledge base

Predictive dialing

Communications-basedprocess automation

Content Management

Debt Collection solution

Mobile customer service

1997

2001

2002

2005

2006

2007

2009

1998

1999

2003

2004

2008

2010

2011

2012

IP CO

MM

UN

ICATIO

NS

2000

2013

2014

CaaS Small Center

1994

1st

1st

1st

1st

1st

1st

1st

Product Innovation Timeline

Insurance solution

PureCloud

2

Employeeson day 1

5

Employees onday 180

Employees on20th Anniversary

2,066

Microsoft Lyncintegration

20th Anniversary: The Road to Success