interactive intelligence corporate brochure

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Post on 11-Feb-2017




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  • Our PurposePioneering companies are tapping into todays increasingly digital ecosystem to stay competitive. We want to help these companies connect with and engage people in fundamentally new ways to drive success. We call this transformative customer engagement.

    How We Help YouTo meet the demands of todays consumer, customer service has become everyones job. We give companies a single solution for customer engagement, communications and collaboration so every employee can consistently delight customers.

    Why customers choose us?

    Experience20+ years developing customer engagement solutions

    6,000+ global customer deployments

    400+ resellers in more than 60 countries

    Innovation150+ pending patent applications

    Multiple first-to-market technologies 200+ industry awards

    ValuePlatform flexibility offers investment protection

    Open apps allow for personalized customer service

    Visionary development approach offers competitive differentiation

    Who We Are

    Interactive Intelligence is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs.

    Deliberate Innovation

  • More than 200 awards, including these recent accolades:


    2015 European & Latin American Customer Contact Company of the Year (Frost & Sullivan)

    2015 Leaders Quadrant for Contact Center as a Service, North America (Gartner)

    2015 Global Top 500 Software and Services Companies (Software Magazine)

    2015-16 Market Leader for Multichannel Cloud Contact Center (Ovum)

    2016 2016 Leaders Quadrant for Contact Center Infrastructure, Worldwide (Gartner)

    2016 North American Cloud Contact Center Visionary Innovation Leadership Award (Frost & Sullivan)

    Customer Interaction CenterTMAn all-in-one omnichannel customer engagement software suite delivered on-premises or via a private cloud. Ideal for mid-size to large contact centers that most value:

    PureCloudA customer engagement, communications and collaboration cloud service based on microservice architecture running on Amazon Web Services. Ideal for companies of all sizes that most value:

    We offer two powerful platforms:

    Maturity ControlCustomization

    Flexibility Simplicity Rapid delivery of new apps

    Check out our products and services!Visit us online at to view product information and videos, customer testimonials and case studies, and promotional offers.

    Contact us via email at: [email protected] Follow us on social media: Facebook, Twitter, LinkedIn.

    2016 Interactive Intelligence. All rights reserved. |

    Make the most of Every Interaction.