interactive intelligence corporate brochure

2
Our Purpose Pioneering companies are tapping into today’s increasingly digital ecosystem to stay compeve. We want to help these companies connect with and engage people in fundamentally new ways to drive success. We call this “transformave customer engagement.” How We Help You To meet the demands of today’s consumer, customer service has become everyone’s job. We give companies a single soluon for customer engagement, communicaons and collaboraon so every employee can consistently delight customers. Why customers choose us? Experience 20+ years developing customer engagement soluons 6,000+ global customer deployments 400+ resellers in more than 60 countries Innovaon 150+ pending patent applicaons Mulple first-to-market technologies 200+ industry awards Value Plaorm flexibility offers investment protecon Open apps allow for personalized customer service Visionary development approach offers compeve differenaon Who We Are Interacve Intelligence is a global leader of cloud services for customer engagement, communicaons and collaboraon designed to help businesses worldwide improve service, increase producvity and reduce costs. Deliberate Innovaon

Upload: candice-rohrman

Post on 11-Feb-2017

26 views

Category:

Documents


1 download

TRANSCRIPT

Page 1: Interactive Intelligence Corporate Brochure

Our PurposePioneering companies are tapping into today’s increasingly digital ecosystem to stay competitive. We want to help these companies connect with and engage people in fundamentally new ways to drive success. We call this “transformative customer engagement.”

How We Help YouTo meet the demands of today’s consumer, customer service has become everyone’s job. We give companies a single solution for customer engagement, communications and collaboration so every employee can consistently delight customers.

Why customers choose us?

Experience20+ years developing customer engagement solutions

6,000+ global customer deployments

400+ resellers in more than 60 countries

Innovation150+ pending patent applications

Multiple first-to-market technologies 200+ industry awards

ValuePlatform flexibility offers investment protection

Open apps allow for personalized customer service

Visionary development approach offers competitive differentiation

Who We Are

Interactive Intelligence is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs.

Deliberate Innovation

Page 2: Interactive Intelligence Corporate Brochure

More than 200 awards, including these recent accolades:

2015

2015 European & Latin American Customer Contact Company of the Year (Frost & Sullivan)

2015 Leaders Quadrant for Contact Center as a Service, North America (Gartner)

2015 Global Top 500 Software and Services Companies (Software Magazine)

2015-16 Market Leader for Multichannel Cloud Contact Center (Ovum)

2016 2016 Leaders Quadrant for Contact Center Infrastructure, Worldwide (Gartner)

2016 North American Cloud Contact Center Visionary Innovation Leadership Award (Frost & Sullivan)

Customer Interaction CenterTM

An all-in-one omnichannel customer engagement software suite delivered on-premises or via a private cloud. Ideal for mid-size to large contact centers that most value:

PureCloud®

A customer engagement, communications and collaboration cloud service based on microservice architecture running on Amazon Web Services. Ideal for companies of all sizes that most value:

We offer two powerful platforms:

Maturity ControlCustomization

Flexibility Simplicity Rapid delivery of new apps

Check out our products and services!Visit us online at ININ.com to view product information and videos, customer testimonials and case studies, and promotional offers.

Contact us via email at: [email protected]. Follow us on social media: Facebook, Twitter, LinkedIn.

© 2016 Interactive Intelligence. All rights reserved. | inin.com

Make the most of Every Interaction.