interim results 2010/2011 - presentation€¦ · • unusually low industry growth • sales up...
TRANSCRIPT
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Interim Results
5 October 2010
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David Reid
Chairman
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Laurie McIlwee
Group Finance Director
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Financial headlines
• Double-digit profit growth
•
Continued investment in customer offer and long-term growth
• Investment funded through productivity
• On track to beat net debt reduction target
• Commitment to deliver improved returns
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Group performance
H1 10/11 vs
H1 09/10
Group sales £32.9bn 8.3%
Group trading profit £1.7bn 9.1%
Group profit before tax £1.6bn 12.5%
Underlying profit £1.8bn 14.1%
Underlying diluted EPS 16.62p 12.3%
Interim dividend 4.37p 12.3%
*
* Growth on a constant tax rate basis
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• Unusually low industry growth
• Sales up 4.2%–
Like-for-like growth of 1.2%
–
3.0% from net new space
• Outperforming the industry
• Trading profit £1.2bn, up 5.5%–
8.6% before sale and leaseback
effect
•
Step-change on track to deliver £550m savings
UK
* Ex-petrol, inc. VAT
*
*
*
**
** Additional rent net of depreciation
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0.0
0.2
0.4
0.6
0.8
1.0
1.2
H1 03/04 H1 04/05 H1 05/06 H1 06/07 H1 07/08 H1 08/09 H1 09/10 H1 10/11
Annual reduction in Tesco UK sales as a result of new stores opening
New capacity impact minimal
Note: Competitor set comprises Asda, J Sainsbury, Wm Morrison, Waitrose
and Discounters
All new stores
New Tesco stores
%
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0
10
20
30
00/01 01/02 02/03 03/04 04/05 05/06 06/07 07/08 08/09 09/10
UK ROCE
%
UK returns robust
Tesco inc. property divestments
Tesco ex. property divestments
Competitors
Source: Deutsche Bank Research (‘Competitors’
comprise average of J Sainsbury and Wm Morrison) and Tesco
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Asia
• Sales up 20.3%
• Trading profits up 30.3%
•
Good performance from new space
• Strong growth in Korea
•
Goodwill in Japan now fully impaired
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Europe
• Sales up 5.8%
• Profit up 11.0%
• Improving sales trend
•
Further improvements expected in H2
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United States
• 47% sales growth
• c.10% like-for-like growth
• Small increase in losses:–
Additional costs from acquisition
of two suppliers–
Increased rent from unopened stores
•
Dollar losses not expected to be materially different to 2009/10
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Tesco Bank
• Re-platforming
of systems going well
• Trading profit £129m, up 12.2%
• Banking profitability strengthening
•
Insurance impacted by industry trends in injury claims and lower investment income
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0.2
0.3
0.4
0.5
Jul 09 Aug 09 Sep 09 Oct 09 Nov 09 Dec 09 Jan 10 Feb 10 Mar 10 Apr 10 May 10 Jun 10 Jul 10 Aug 10
Bad debts on an improving trend
Bad debt performance is significantly better than industry average
Credit Cards -
balance of all customers who have missed three payments
as a percentage of total customer balances %
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Tesco Bank
• Savings book up by £374m (8.6%)
• Loans and advances to customers up by £362m (8.8%)
• Tier 1 capital ratio of 13.6%
• Fair value provision releases to decline
• Strong underlying profitability growth
• Improving growth profile
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Group capital expenditure
• Group Capex
of £1.9bn in H1–
£0.8bn International
–
£1.1bn UK (including Tesco Bank)
• Aim to reduce UK capital-in-progress balance to c.£1bn
•
9.1m sq ft of net new space across the Group planned this year
• £3.5bn Capex
guidance for 2010/11 maintained
• Retail operating cash flow £2.2bn–
£0.3bn higher than Capex
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Property
• £1.2bn proceeds in H1
• Initial store yields less than 5%
•
Divestments for the year to be similar to 2009/10
• Programme now in fifth year–
Cumulative proceeds of £5bn
–
Property profits of £1bn
• Direct benefit to shareholders:– £1.1bn of share buy-backs– £300m additional dividends
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Pensions
• Deficit £1.46bn, up £130m
• Funding obligation unchanged
•
Actuarial deficit remains small and manageable
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9.6 9.5
7.9 7.67.0
0
12
H2 08/09 H1 09/10 H2 09/10 H1 10/11 H2 10/11 Target
Group net debt
On track to reduce net debt to £7.0bn by year-end –
ahead of target
£bn
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12.1%
14.6%
09/10 Target
Improving returns
1. Economic recovery
2. Maturing International assets
3. Delivering on acquisitions
4. Growth in Retailing Services
5. Increased capital efficiency
6. Leveraging Group scale and skill
Group ROCE
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4.6 4.8
0
1
2
3
4
5
H1 09/10 H1 10/11
-8
-6
-4
-2
0
2
4
6
Q3 09/10 Q4 09/10 Q1 10/11 Q2 10/11
-8
-6
-4
-2
0
2
4
6
Q3 09/10 Q4 09/10 Q1 10/11 Q2 10/11
Economic recoveryAsia like-for-like sales growth
Europe like-for-like sales growth
Asia margin
Europe margin
%
%
%
%%
4.34.6
0
1
2
3
4
5
H1 09/10 H1 10/11
%%
%
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16.9
14.7
0
2
4
6
8
10
12
14
16
18
All assets Mature assets
International CROI Leading International businesses CROI
(Ireland, Hungary, Korea, Thailand)
Maturing International assets
% %
Note: Mature assets defined as stores older than four years
12.9
8.9
0
2
4
6
8
10
12
14
16
18
All assets Mature assets
%
%
%
%
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Delivering on acquisitionsKorea
TescoBank
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H2 08/09 H1 09/10 H2 09/10 H1 10/11 H1 10/11
Delivering on acquisitions
Acquired business Core business%
Korean EBIT
Korea -
rapidly rising profitability and returns
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0.0
0.2
0.4
0.6
0.8
1.0
02
/03
03
/04
04
/05
05
/06
06
/07
07
/08
08
/09
09
/10
0
3
6
9
12
15
18
Group Retailing Services
Operating margin
ROCE
Growth in Retailing ServicesHigher profitability and returns....
%
£540m
£1bn
...and growing rapidly
Pro-forma: Assuming 100% Tesco Bank ownership throughout period
Tesco Bank
Tesco.com
Tesco Telecoms
dunnhumby
Underlying Profit£bn
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Capital efficiency
• Reducing UK work-in-progress
•
Bigger proportion of new space in lower capital intensity formats and leasehold property
• Sale and leaseback programme
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Leveraging Group scale and skill
• Dividend emerging from being an international group
•
Non-food sourcing shows benefits of international approach
• Applying learnings
from our global non-food sourcing to:–
Own brand and fresh food
–
Goods and Services Not For Resale
• Substantial benefits to grow
• Also leveraging skill in areas such as:–
Clubcard
–
now in nine countries
–
Brand development –
F&F in ten countries, Discount Brands in seven–
Tesco Operating Model
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Philip Clarke
Chief Executive Designate
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-10
-8
-6
-4
-2
0
2
4
6
Q1 09/10 Q2 09/10 Q3 09/10 Q4 09/10 Q1 10/11 Q2 10/11
International like-for-like sales growth
Strongly improving like-for-like growth in Asia, Europe and the United States
International performance
%
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-8
-6
-4
-2
0
2
4
6
Q2 09/10 Q3 09/10 Q4 09/10 Q1 10/11 Q2 10/11
Asia like-for-like sales growth%
Asia
• Improving trajectory with Q2 stronger than Q1
• Sales up 20.3%
• Profits up 30.3%
• Trading margin 4.6% (up from 4.3% in H1 2009/10)
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0
2
4
6
8
10
12
14
Jul 09 Nov 09 Mar 10 Jul 10
Market Leader
Tesco Homeplus
• Sales up 23.4%
• Profits up 50.9%
• Market share continues to grow
• Acquisition synergies being realised
• Improving profitability of acquired stores
10.3%
11.5%
8.5%
%Korea market share
Source: Kantar Worldpanel
-
12 week rolling
Korea
9.0%
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9
10
11
12
13
Aug 09 Dec 09 Mar 10 Jul 10
-12
-10
-8
-6
-4
-2
0
2
4
6
Q2 09/10 Q3 09/10 Q4 09/10 Q 1 10/11 Q2 10/11
%
•
Strong Q2 after disruption in Q1
•
Sales up 15.4%, profits up 26.3%
• Growing market share
Thailand like-for-like sales growth
Thailand
Thailand market share%
Source: Kantar Worldpanel
-
12 week rolling
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-8
-6
-4
-2
0
2
4
6
8
10
12
Q2 09/10 Q3 09/10 Q4 09/10 Q1 10/11 Q2 10/11
China
• Sales up 19.5% with good space opening programme
• All three regions growing well
• Occupancy rates in shopping malls increased
• Hypermarkets in malls trading similar to Tier 1 city stores
China like-for-like sales growth%
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-14
-12
-10
-8
-6
-4
-2
0
Q2 09/10 Q3 09/10 Q4 09/10 Q1 10/11 Q2 10/11
• Consumer cautious
• Sales up 23.6%, supported by space opening programme
• Stepping up rate of expansion in H2
MalaysiaMalaysia like-for-like sales growth
%
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Pre-conversion Post-conversion
Japan
• Progressing with new Tesco format –
12 new store openings
–
11 conversions
• 20% sales uplift from converted stores
• Kitchen operation is improving quality and reducing costs
Sales from stores converted to new Tesco format
20%
Note: Uplift is measured against the underlying performance of a
control group of stores
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India
•
Wholesale business fully set up
•
Nine Star Bazaar hypermarkets, with two opened in H1
•
Cumulative two year like-for-like almost 75%
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-10
-8
-6
-4
-2
0
2
4
Q2 09/10 Q3 09/10 Q4 09/10 Q1 10/11 Q2 10/11
Europe
• Sales up 5.8%
• Profits up 11.0%
• Trading margin 4.8% (up from 4.6% in H1 2009/10)
Europe like-for-like sales growth%
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-20
-15
-10
-5
0
5
10
Q2 09/10 Q3 09/10 Q4 09/10 Q1 10/11 Q2 10/11
Ireland
• Sales up 7.7% at constant rates (4.9% at actual rates)
• 6.1% like-for-like sales growth in H1
• Market share gains
• Strong profit performance
Ireland like-for-like sales growth%
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0
1
2
3
4
5
Q2 09/10 Q3 09/10 Q4 09/10 Q1 10/11 Q2 10/11
Poland
• Sales up 14.9%
• Profits up 25.8%
• Double-digit like-for-like growth from small store formats
• Market share growth
%Poland like-for-like sales growth
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16
17
18
Jul 09 Nov 09 Mar 10 Jul 10
• Difficult economic environment
• Business performing well –
good market share growth
• Early signs of recovery with economy now growing
• Clubcard
-
almost 1m customers signed up in the first 5 weeks
Hungary
%
Hungary market share
Source: GfK
household panel data -
52 week rolling
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-10
-8
-6
-4
-2
0
2
4
Q2 09/10 Q3 09/10 Q4 09/10 Q1 10/11 Q2 10/11
Czech RepublicCzech Republic like-for-like sales growth
• Strong performance from smaller formats –
1K and Express
• Sales and profits up c.5%
• Increased market share
%
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-20
-15
-10
-5
0
5
10
15
Q2 09/10 Q3 09/10 Q4 09/10 Q1 10/11 Q2 10/11
Slovakia like-for-like sales growth%
Slovakia
• Sales up 13.2% at constant rates
• Double-digit like-for-likes
• Significant increase in profitability
• Good market share gains –
extending market leadership
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-10
-8
-6
-4
-2
0
2
Q2 09/10 Q3 09/10 Q4 09/10 Q1 10/11 Q2 10/11
Turkey
•
Step up in new space –
seven hypermarkets, six Express and one 1K
• Sales up 16.9%
• Faster growth to come in H2
Turkey like-for-like sales growth%
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Extra
•
20% like-for-like sales uplift in Petrzalka
– our first European Extra store
• Pilot extended to Hungary, Poland and Czech Republic
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-10
-5
0
5
10
15
Q2 09/10 Q3 09/10 Q4 09/10 Q1 10/11 Q2 10/11
Fresh & Easy
• Sales up 47.1%, with like-for-like growth c.10% in H1
• 14 new store openings in H1
• Plan to mothball 13 stores
• Accelerating new store openings next year
United States like-for-like sales growth%
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Fresh & Easy –
customer satisfactionF&E vs. Competitors
Very high customer satisfaction levels compared to competitor stores
0%
20%
40%
60%
80%
100%Checkout
Eco-friendliness
Freshness
Friendly/Helpful
Location
One stop shop
PricesQuality
Range
Shopping Ease
Stock
Store Environment
Value
Wal-Mart Stater
Bros F&E Kroger
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Fresh & Easy –
kitchen
•
Produces 30% of fresh food sales
•
Merged two largest suppliers with existing Campus operations
•
Lower costs and improved service levels
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-10
-5
0
5
10
15
SuperValu
Q1
Safeway
Q2
Wal-Mart US
Q2
Stater
Bros Q3
Fresh and Easy
Q2
Target
Q2
Kroger
Q2
Fresh & Easy -
growth
Fresh & Easy is growing rapidly in a difficult retail environment
Like-for-like sales vs. local competitors%
Source: Latest available company information
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Sales per retail payroll hour
H1 09/10 H1 10/11
Marketing cost per store trading week
H1 09/10 H1 10/11
Gross margin
H1 09/10 H1 10/11
-10%
$
Progress on store profitability
Losses per store improved by 9%
of sales
%
+310 bps
$
+15%
Distribution cost per case
H1 09/10 H1 10/11
-6%
$
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Fresh & Easy
•
Key components of profitable model coming together
•
Acceleration of store opening programme next year
•
Plan to reach profitability during 2012/13
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Conclusion
• International performing well
• Adjusted successfully to the downturn –
Tightened operations
–
Invested in customers–
Strengthened market positions
–
Tough action to reduce costs
• Profitability now improving
• Conditions in place for increasing returns
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Terry Leahy
Chief Executive
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UK Steering Wheel
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UK Steering Wheel
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-4
-2
0
2
4
6
8
10
Sep
09
Oct
09
Nov
09
Dec
09
Jan
10
Feb
10
Mar
10
Apr
10
May
10
Jun
10
Jul 1
0
Aug
10
-40
-35
-30
-25
-20
-15
-10
-5
0
5
10
02 03 04 05 06 07 08 09 10
Annual moving average
Consumer sentimentGrowth in Finest like-for-like sales%
Source: Research carried out by GfK
NOP on behalf of the European Commission
Note: Latest data September 2010
Consumer Confidence since 2002
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80
85
90
95
100
105
110
115
120
125
Mar09
May09
Jul09
Sep09
Nov09
Jan10
Mar10
May10
Jul10
Sep10
Higher petrol prices are now easing
PPL
Average national petrol price
£19 per month of additional costs for
average family year-on-year
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29.7
18.316.2
14.9
0
5
10
15
20
25
30
35
Tesco J Sainsbury Asda Wm Morrison
Proportion of each retailer's shoppers spending over 50% with that retailer
Customer loyalty
High loyalty levels maintained, despite decline for the sector
%
Source: Kantar Worldpanel –
August 2010
%
%
%%
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Clubcard
• Increasing customer engagement with Clubcard
• Double Points investment supported by Step-change
![Page 66: Interim Results 2010/2011 - Presentation€¦ · • Unusually low industry growth • Sales up 4.2% – Like-for-like growth of 1.2% – 3.0% from net new space • Outperforming](https://reader034.vdocument.in/reader034/viewer/2022050212/5f5ea5d58e2a3225193b50f1/html5/thumbnails/66.jpg)
Range
![Page 67: Interim Results 2010/2011 - Presentation€¦ · • Unusually low industry growth • Sales up 4.2% – Like-for-like growth of 1.2% – 3.0% from net new space • Outperforming](https://reader034.vdocument.in/reader034/viewer/2022050212/5f5ea5d58e2a3225193b50f1/html5/thumbnails/67.jpg)
0.0
0.2
0.4
0.6
0.8
1.0
1.2
1.4
Walkers Crisps Warburtons Coca-cola Tesco Value Tesco Finest
UK top grocery brands
Both Finest and Value now sell more than £1bn each year
UK sales 2010£bn
Source: Nielsen and Tesco
![Page 68: Interim Results 2010/2011 - Presentation€¦ · • Unusually low industry growth • Sales up 4.2% – Like-for-like growth of 1.2% – 3.0% from net new space • Outperforming](https://reader034.vdocument.in/reader034/viewer/2022050212/5f5ea5d58e2a3225193b50f1/html5/thumbnails/68.jpg)
Quality
Improved customer perception of fresh food
![Page 69: Interim Results 2010/2011 - Presentation€¦ · • Unusually low industry growth • Sales up 4.2% – Like-for-like growth of 1.2% – 3.0% from net new space • Outperforming](https://reader034.vdocument.in/reader034/viewer/2022050212/5f5ea5d58e2a3225193b50f1/html5/thumbnails/69.jpg)
UK Community
![Page 70: Interim Results 2010/2011 - Presentation€¦ · • Unusually low industry growth • Sales up 4.2% – Like-for-like growth of 1.2% – 3.0% from net new space • Outperforming](https://reader034.vdocument.in/reader034/viewer/2022050212/5f5ea5d58e2a3225193b50f1/html5/thumbnails/70.jpg)
Community
•
On track to meet UK emission targets for 2010/11
•
Helping our customers become greener
• Organised 100 Community Fairs
•
20,000 staff signed-up for Race for Life and Run10k
in aid of Cancer Research UK
![Page 71: Interim Results 2010/2011 - Presentation€¦ · • Unusually low industry growth • Sales up 4.2% – Like-for-like growth of 1.2% – 3.0% from net new space • Outperforming](https://reader034.vdocument.in/reader034/viewer/2022050212/5f5ea5d58e2a3225193b50f1/html5/thumbnails/71.jpg)
UK Operations
![Page 72: Interim Results 2010/2011 - Presentation€¦ · • Unusually low industry growth • Sales up 4.2% – Like-for-like growth of 1.2% – 3.0% from net new space • Outperforming](https://reader034.vdocument.in/reader034/viewer/2022050212/5f5ea5d58e2a3225193b50f1/html5/thumbnails/72.jpg)
Availability
Record levels of availability on dotcom picking measure
![Page 73: Interim Results 2010/2011 - Presentation€¦ · • Unusually low industry growth • Sales up 4.2% – Like-for-like growth of 1.2% – 3.0% from net new space • Outperforming](https://reader034.vdocument.in/reader034/viewer/2022050212/5f5ea5d58e2a3225193b50f1/html5/thumbnails/73.jpg)
Service
•
Self-service checkouts used in 10 million transactions per week
•
Trialling scan-as-you-shop, with plans to roll-out next year
Self-
service
Scan-as-
you-shop
![Page 74: Interim Results 2010/2011 - Presentation€¦ · • Unusually low industry growth • Sales up 4.2% – Like-for-like growth of 1.2% – 3.0% from net new space • Outperforming](https://reader034.vdocument.in/reader034/viewer/2022050212/5f5ea5d58e2a3225193b50f1/html5/thumbnails/74.jpg)
UK People
![Page 75: Interim Results 2010/2011 - Presentation€¦ · • Unusually low industry growth • Sales up 4.2% – Like-for-like growth of 1.2% – 3.0% from net new space • Outperforming](https://reader034.vdocument.in/reader034/viewer/2022050212/5f5ea5d58e2a3225193b50f1/html5/thumbnails/75.jpg)
People
•
Almost 8,000 staff training for management roles
•
Continued investment throughout recession
•
Rates of absenteeism and turnover at record lows
![Page 76: Interim Results 2010/2011 - Presentation€¦ · • Unusually low industry growth • Sales up 4.2% – Like-for-like growth of 1.2% – 3.0% from net new space • Outperforming](https://reader034.vdocument.in/reader034/viewer/2022050212/5f5ea5d58e2a3225193b50f1/html5/thumbnails/76.jpg)
UK Finance
![Page 77: Interim Results 2010/2011 - Presentation€¦ · • Unusually low industry growth • Sales up 4.2% – Like-for-like growth of 1.2% – 3.0% from net new space • Outperforming](https://reader034.vdocument.in/reader034/viewer/2022050212/5f5ea5d58e2a3225193b50f1/html5/thumbnails/77.jpg)
0
10
20
30
01 02 03 04 05 06 07 08 09 100
1
2
3
4
5
6
7
8
9
01 02 03 04 05 06 07 08 09 10
0
5
10
15
20
25
30
35
40
45
01 02 03 04 05 06 07 08 09 10
0.0
0.5
1.0
1.5
2.0
2.5
3.0
01 02 03 04 05 06 07 08 09 10
*Reported under UK GAAP up to 2004/05
£bn UK trading profit
Consistent performance
UK ROCE%
UK revenue£bn
% UK trading profit margin
Excluding effect of property divestments
*+
+
+
+
![Page 78: Interim Results 2010/2011 - Presentation€¦ · • Unusually low industry growth • Sales up 4.2% – Like-for-like growth of 1.2% – 3.0% from net new space • Outperforming](https://reader034.vdocument.in/reader034/viewer/2022050212/5f5ea5d58e2a3225193b50f1/html5/thumbnails/78.jpg)
Space growth
• On track to deliver 6.5% increase in UK space
• Growth across all formats
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0
1
2
3
4
5
6
7
8
9
10
00/01 01/02 02/03 03/04 04/05 05/06 06/07 07/08 08/09 09/10 H1 10/11
Like-for-like growthTrading profit margin
%
LFL sales vs. trading profit margin
Note: All like-for-likes based on 52 weeks, excluding H1 10/11
![Page 80: Interim Results 2010/2011 - Presentation€¦ · • Unusually low industry growth • Sales up 4.2% – Like-for-like growth of 1.2% – 3.0% from net new space • Outperforming](https://reader034.vdocument.in/reader034/viewer/2022050212/5f5ea5d58e2a3225193b50f1/html5/thumbnails/80.jpg)
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Non-food -
International
• Strong International growth
• Central Europe -
12% sales growth in clothing
• Asia –
improving performance in electricals
and clothing
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Non-food -
UK
• Positive UK sales growth
• Grown share in electricals
and entertainment
• Good performance in clothing
![Page 83: Interim Results 2010/2011 - Presentation€¦ · • Unusually low industry growth • Sales up 4.2% – Like-for-like growth of 1.2% – 3.0% from net new space • Outperforming](https://reader034.vdocument.in/reader034/viewer/2022050212/5f5ea5d58e2a3225193b50f1/html5/thumbnails/83.jpg)
Tesco Bank
•
Increase in customer numbers in all major products
•
Customer retention rates rising sharply
•
Systems migration making good progress
Customer numbers
H1 10/11
Growth vs. FY 09/10
Credit Cards 2.5m 2.0%
Loans 0.3m 11.1%
Savings 0.5m 3.1%
Motor Insurance 1.1m 5.4%
Home Insurance 0.5m 0.4%
![Page 84: Interim Results 2010/2011 - Presentation€¦ · • Unusually low industry growth • Sales up 4.2% – Like-for-like growth of 1.2% – 3.0% from net new space • Outperforming](https://reader034.vdocument.in/reader034/viewer/2022050212/5f5ea5d58e2a3225193b50f1/html5/thumbnails/84.jpg)
dotcom
• Double-digit growth in dotcom grocery business
• Opened third dotcom-only store in Greenford
• Trialling ‘Click & Collect’
drive-through model in Baldock
• Tesco Direct sales up more than 25%
![Page 85: Interim Results 2010/2011 - Presentation€¦ · • Unusually low industry growth • Sales up 4.2% – Like-for-like growth of 1.2% – 3.0% from net new space • Outperforming](https://reader034.vdocument.in/reader034/viewer/2022050212/5f5ea5d58e2a3225193b50f1/html5/thumbnails/85.jpg)
Telecoms
•
Almost 2.3m customers for Tesco Mobile
•
More than 160,000 Pay Monthly customers –
growing at
c.25,000 per month
•
143 phone shops, further 50 in H2
![Page 86: Interim Results 2010/2011 - Presentation€¦ · • Unusually low industry growth • Sales up 4.2% – Like-for-like growth of 1.2% – 3.0% from net new space • Outperforming](https://reader034.vdocument.in/reader034/viewer/2022050212/5f5ea5d58e2a3225193b50f1/html5/thumbnails/86.jpg)
dunnhumby
• Good growth both in UK and internationally
• Sales up 25%
• Profits up 50%
• Now a wholly owned subsidiary
![Page 87: Interim Results 2010/2011 - Presentation€¦ · • Unusually low industry growth • Sales up 4.2% – Like-for-like growth of 1.2% – 3.0% from net new space • Outperforming](https://reader034.vdocument.in/reader034/viewer/2022050212/5f5ea5d58e2a3225193b50f1/html5/thumbnails/87.jpg)
Community and environment
• Global scope and objectives
• On track to meet 2010/11 carbon targets
• “Get healthy with Tesco Lotus”
target to get 4m people active
• Over 350 Community Champions across the Group
• On track to create 16,000 jobs, including 9,000 in the UK
Insert Image
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Conclusion
• Global recovery providing helpful tailwinds
• Profitability in International business recovering strongly
• Robust performance in UK
• Well placed to deliver good profit growth
• Starting to deliver on commitment to improve ROCE
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Q & A
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Interim Results
5 October 2010