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1 1 INTERIM RESULTS SIX MONTHS TO 28 FEBRUARY 2017 INTERIM RESULTS FOR SIX MONTHS ENDED 28 FEBRUARY 2017 2 INTERIM RESULTS SIX MONTHS TO 28 FEBRUARY 2017 AGENDA BUSINESS & PORTFOLIO OVERVIEW FINANCIAL OVERVIEW LOOKING AHEAD 01 02 03 QUESTIONS & ANSWERS 04

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Page 1: INTERIM RESULTS - Dipula Income Fund€¦ · JSE sector Real Estate Investment and Services: Diversified REITS Date listed 17 August 2011 Closing price (28 Feb 2017) DIA R10.50 |

1

1 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

INTERIM RESULTSFOR SIX MONTHS ENDED 28 FEBRUARY 2017

2 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

AGENDA

BUSINESS & PORTFOLIO OVERVIEW

FINANCIAL OVERVIEW

LOOKING AHEAD

01

02

03

QUESTIONS & ANSWERS04

Page 2: INTERIM RESULTS - Dipula Income Fund€¦ · JSE sector Real Estate Investment and Services: Diversified REITS Date listed 17 August 2011 Closing price (28 Feb 2017) DIA R10.50 |

2

3 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

JSE sectorReal Estate Investment and Services: Diversified REITS

Date listed 17 August 2011

Closing price (28 Feb 2017) DIA R10.50 | DIB R11.95

Market capitalisation (28 Feb 2017) R4.7 billion

Asset manager Dipula Asset Management Trust

Lead property managers Broll | DPM | McCormick | Moolman Group

Shareholding A & B shares (different risk appetites)

Credit rating BBB (ZA) long term, A3 (ZA) short term

B-BBEE Level 2

DIPULA AT A GLANCE

South African focused well DIVERSIFIED REIT that invests in retail, office and industrial property. Dipula is managed by an external MANCO

and management holds a sizable stake in the fund, thus ensuring goal alignment with all shareholders.

4 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

DIPULA AT A GLANCE

Retail

Office

Industrial

Western Cape

Northern Cape

Limpopo

KwaZulu-Natal

Gauteng

Free State

Eastern Cape

North West

Mpumalanga

21 4

5 2

6

4 2 1

6 1

1 2

6

11 1

69 27 24

7

7

120

25

712

6

3

6

Sectoral split by province (193 properties)

129

32

32

Page 3: INTERIM RESULTS - Dipula Income Fund€¦ · JSE sector Real Estate Investment and Services: Diversified REITS Date listed 17 August 2011 Closing price (28 Feb 2017) DIA R10.50 |

3

BUSINESS AND

PORTFOLIO OVERVIEW01IZAK PETERSEN (CEO)

TRADING ENVIRONMENTHIGHLIGHTS STRATEGY PORTFOLIO

6 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

R400m

Non-core disposals

28

including post period

R500m

Acquisitions

R200m

Capital raised

to date

R194m

Distributable

earnings

Up 9.5%

Up 6,3%

Combined dividends

per share

HIGHLIGHTS

80%

Interest rate hedging

in excess of

In progress

R200mRevamps

Page 4: INTERIM RESULTS - Dipula Income Fund€¦ · JSE sector Real Estate Investment and Services: Diversified REITS Date listed 17 August 2011 Closing price (28 Feb 2017) DIA R10.50 |

4

BUSINESS AND

PORTFOLIO OVERVIEW 01IZAK PETERSEN (CEO)

TRADING ENVIRONMENT STRATEGY PORTFOLIOHIGHLIGHTS

8 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

TRADING ENVIRONMENT

› Continued pressure on tenants on the back of weak economic fundamentals

› Increasing funding costs will result in lower distribution growth and muted

acquisition activity

› Political environment not conducive to business confidence

› Violent service delivery protests destructive

› Unrealistic municipal valuations leading to higher cost of occupancy

› Electricity costs moderating while other municipal costs are accelerating

but service delivery remains weak

› Slowing speed of renewals - particularly government

› Tenants require less space, more flexibility and are spoilt for choice

in the office sector

› Mini industrial parks have a high turnover of tenants

› Retailers still looking to expand but are resisting higher rentals

Page 5: INTERIM RESULTS - Dipula Income Fund€¦ · JSE sector Real Estate Investment and Services: Diversified REITS Date listed 17 August 2011 Closing price (28 Feb 2017) DIA R10.50 |

5

BUSINESS AND

PORTFOLIO OVERVIEW 01IZAK PETERSEN (CEO)

STRATEGYTRADING ENVIRONMENT PORTFOLIOHIGHLIGHTS

10 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

STRATEGY

› Maintaining a diversified portfolio with a retail bias

› Building blocks for residential entry in place

› JV for greenfield and brownfield high value retail opportunities well on track

› Refurbish assets and improve yields through high yielding solar projects

› Pursue sensible corporate action and selective acquisitions

› Rebalance portfolio through strategic disposals

› Conservative management of balance sheet through interest rate hedging

and diversified debt tenure and sources

Page 6: INTERIM RESULTS - Dipula Income Fund€¦ · JSE sector Real Estate Investment and Services: Diversified REITS Date listed 17 August 2011 Closing price (28 Feb 2017) DIA R10.50 |

6

BUSINESS AND

PORTFOLIO OVERVIEWIZAK PETERSEN (CEO)

01

TRADING ENVIRONMENT STRATEGYHIGHLIGHTS PORTFOLIO

12 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

58%

14%

9%

6%

4%

3%2%2%2% Gauteng

Limpopo

Eastern Cape

KwaZulu-Natal

North West

Free State

Mpumalanga

Western Cape

Northern Cape

OUR PORTFOLIO AT 28 FEBRUARY 2017

Geographic split by GLA Sectoral split by GLA

789 753m²

Total

GLA

R36m

Average

property value

R7bn

Average value

per m² by GLA

4 092m²

Average

property size

R8 842193 properties

7,8%

Average

escalation

Portfolio

value

61%

15%

24%

Retail

Office

Industrial

Page 7: INTERIM RESULTS - Dipula Income Fund€¦ · JSE sector Real Estate Investment and Services: Diversified REITS Date listed 17 August 2011 Closing price (28 Feb 2017) DIA R10.50 |

7

13 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

LEASE EXPIRY PROFILE

Average monthly gross income

Vacant

Expiring before 31 Aug 2017

Expiring before 31 Aug 2018

Expiring before 31 Aug 2019

Expiring before 31 Aug 2020

Expiring after 31 Aug 2020

Total portfolio

GLA (000m²) Rm

GLA (000m²) Rm GLA (000m²) RmGLA (000m²) Rm

72

195

124 125

60

205

15,7

10,612,2

6,8

18,0

0

3

6

9

12

15

18

21

-

50

100

150

200

250

300

37 67

72 94

42

158

6,27,8

10,5

5,9

14,7

0

4

8

12

16

-

50

100

150

200

250

Retail Office Industrial

18

64

10 7 10 8

6,7

0,80,5 0,6 0,9

-2

0

2

4

6

8

-

50

100

150

200

250

17

64 42

24 8

39

2,8

2,01,2

0,3

2,3

-2

0

2

4

-

50

100

150

200

250

14 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

Retail Office Industrial Total

Number of leases 80 11 3 94

Value of leases 71 563 616 5 031 356 3 226 224 79 821 196

Weighted average gross rental (R/m²) 98.02 96.06 35.78 95.42

Total GLA let (m²) 13 227 1 131 2 006 16 364

Weighted average escalations 8.6% 9.7% 8.0% 8.6%

LEASE ACTIVITY - 1 Sep 2016 to 28 Feb 2017

New leases

Retail Office Industrial Total

Number of leases 85 12 9 106

Value of leases 150 313 727 13 308 898 15 930 185 179 552 810

Average gross rental expiry (R/m²) 104.72 66.07 49.39 83.83

Average gross rental new (R/m²) 103.64 85.39 53.69 88.65

Total GLA renewed (m²) 26 573 11 177 10 353 48 102

Weighted average escalations 7.3% 7.4% 6.8% 7.2%

Average increase in renewal rate -1.0% 29.3% 8.7% 5.7%

Renewals

Page 8: INTERIM RESULTS - Dipula Income Fund€¦ · JSE sector Real Estate Investment and Services: Diversified REITS Date listed 17 August 2011 Closing price (28 Feb 2017) DIA R10.50 |

8

15 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

LEASE ACTIVITY (CONTINUED)

Renewals

New leases

› Overall 89%

› Retail 84%

› Offices 97%

› Industrial 81%

Tenant retention rate

85%

12%3%

81%

7%

12%

80%

11%

9%

55%

23%

22%

Total new GLA let: 16 364m²Number of new leases: 94

Number of leases renewed: 106 Total GLA renewed: 48 102m²

16 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

VACANCIES

Retail 7.9%

Office 15.1%

Industrial 8.8%

(29 Feb 2016: 7.6%)

(29 Feb 2016: 11.7%)

(29 Feb 2016: 11.5%)

Vacancies 9.2% (29 Feb 2016: 9.2%)

Page 9: INTERIM RESULTS - Dipula Income Fund€¦ · JSE sector Real Estate Investment and Services: Diversified REITS Date listed 17 August 2011 Closing price (28 Feb 2017) DIA R10.50 |

9

17 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

WEIGHTED AVERAGE ESCALATIONS & RENTALS

Gross rentals (R/m²)

Retail Office Industrial Portfolio

By income 115.17 115.62 55.04 106.76

By GLA 104.16 105.42 51.12 91.07

Escalations

Retail Office Industrial Portfolio

By income 7.6% 8.9% 7.8% 7.8%

By GLA 7.5% 8.9% 7.9% 7.8%

18 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

67%

20%

14%

A grade B grade C grade

71%

15%

14%

TENANT PROFILE

By GLA By rental income

Shoprite Group 8%

Department of Public Works 7%

Pepkor Group 3%

Mass Stores 3%

Pick 'n Pay Group 3%

General Motors South Africa 2%

Edcon Group 2%

Cashbuild 2%

Spar Group 2%

Standard Bank 2%

Top 10 tenants by GLA

Page 10: INTERIM RESULTS - Dipula Income Fund€¦ · JSE sector Real Estate Investment and Services: Diversified REITS Date listed 17 August 2011 Closing price (28 Feb 2017) DIA R10.50 |

10

19 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

TOP TEN PROPERTIES

31% of total portfolio by value

Building Name Region

Feb 2017

GLA

Value as at

31 August 2016

Rm

1 Eyethu Orange Farm Mall * Gauteng 24 813 392,0

2 Gillwell Taxi Retail Park Eastern Cape 22 090 305,8

3 SAPS VIP Gauteng 21 478 290,0

4 Umzimkhulu Mall KwaZulu-Natal 15 740 207,0

5 Nquthu KwaZulu-Natal 14 912 184,8

6 Gezina Galleries Gauteng 16 669 175,0

7 Corporate Park II Polokwane Limpopo 28 058 169,5

8 Bochum Plaza Limpopo 12 081 164,0

9 Kopanong Kudube Shopping Centre Gauteng 10 755 157,0

10 Tower Mall North West 15 436 153,6

182 031 2 198,7

Retail Office Industrial

* Dipula owns 30%

20 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

TOP TEN RETAIL PROPERTIES

42% of retail portfolio by value

Building Name Region

Feb 2017

GLA

Value as at

31 August 2016

Rm

1 Eyethu Orange Farm Mall * Gauteng 24 813 392,0

2 Gillwell Taxi Retail Park Eastern Cape 22 090 305,8

3 Umzimkhulu Mall KwaZulu-Natal 15 740 207,0

4 Nquthu KwaZulu-Natal 14 912 184,8

5 Gezina Galleries Gauteng 16 669 175,0

6 Bochum Plaza Limpopo 12 081 164,0

7 Kopanong Kudube Shopping Centre Gauteng 10 755 157,0

8 Tower Mall North West 15 436 153,6

9 Ziyabuya Shopping Centre Eastern Cape 14 578 125,3

10 Hammanskraal Shopping Centre Gauteng 11 286 123,6

158 360 1 988,1

* Dipula owns 30%

Page 11: INTERIM RESULTS - Dipula Income Fund€¦ · JSE sector Real Estate Investment and Services: Diversified REITS Date listed 17 August 2011 Closing price (28 Feb 2017) DIA R10.50 |

11

21 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

TOP TEN OFFICE PROPERTIES

69% of office portfolio by value

Building Name Region

Feb 2017

GLA

Value as at

31 August 2016

Rm

1 SAPS VIP Gauteng 21 478 290,0

2 SAPS IJS Gauteng 7 874 124,7

3 Steve Biko Corner Gauteng 5 048 91,3

4 Boardwalk Place Midrand Gauteng 6 455 78,6

5 50 Hamilton Street Gauteng 4 500 59,2

6 Nemisa Office Building Gauteng 3 600 52,1

7 Finance House Gauteng 8 451 48,4

8 Sanburn Building Benoni Gauteng 6 757 37,8

9 Byron Place Gauteng 3 272 36,2

10 Bruma Boulevard Gauteng 4 623 36,0

72 058 854,3

22 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

TOP TEN INDUSTRIAL PROPERTIES

71% of industrial portfolio by value

Building Name Region

Feb 2017

GLA

Value as at

31 August 2016

Rm

1 Corporate Park II Polokwane Limpopo 28 058 169,5

2 New Brighton PE Eastern Cape 23 099 151,3

3 Sterkolite Building Gauteng 12 782 81,5

4 Renaissance Park Gauteng 10 680 78,5

5 Range Road Blackheath Western Cape 10 980 52,6

6 Tedstone Park Wadeville Gauteng 6 940 40,0

7 Vana Road Gauteng 8 195 36,0

8 SIFON Park Gauteng 9 300 34,0

9 Bernie Street Gauteng 6 342 30,8

10 14 Mandy Road Gauteng 7 115 25,8

123 491 700,0

Page 12: INTERIM RESULTS - Dipula Income Fund€¦ · JSE sector Real Estate Investment and Services: Diversified REITS Date listed 17 August 2011 Closing price (28 Feb 2017) DIA R10.50 |

12

23 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

ACQUISITIONS

› Total of R500m

› Yields ranging between 9% to 10.5%

› Value adding opportunities

› Predominantly retail

› 5 assets with GLA of 33 689m² + 20% Moolman JV buyout

› Average size 6 732m² per property

› Average value R73m (excl. Moolman JV properties)

› New Moolman JV at an advanced stage

› Expecting to commence first residential JV in next 6 to 12 months

24 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

DISPOSALS

› Total of 28 properties, mainly in remote locations

› Average yield 10%

› Total GLA sold 49 819m² with 7 000m² vacant

› Average size 1 779m²

› Average value R14.2m

› Capital recycled into redevelopments and strategic land purchases

› Disposals to improve management efficiency

Page 13: INTERIM RESULTS - Dipula Income Fund€¦ · JSE sector Real Estate Investment and Services: Diversified REITS Date listed 17 August 2011 Closing price (28 Feb 2017) DIA R10.50 |

13

25 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

REDEVELOPMENTS & REVAMPS

Retail Office Industrial

Property Description

Property

type

Capex

amount

(Rm)

Original

GLA

New GLA /

units

Anticipated

completion

Capex to

28 Feb 2017

(Rm)

Outstanding

capex

(Rm)

Completion 2017 / 2018

Nemisa Existing office re-development Office 54,0 3 600 5 042 June 2017 12,0 42,0

HammanskraalAdditional parking and general

centre upliftmentRetail 13,0 11 286 11 286 Nov 2017 - 13,0

Pimville SquareAdditional Cashbuild and general

upgradeRetail 4,0 4 291 5 591 Nov 2017 - 4,0

Palm Court Upgrade Retail 14,0 6 307 6 307 Nov 2017 - 14,0

MeadowpointAdditional Cashbuild & PnP

extension and upgrade.Retail 26,4 4 559 5 919 Apr 2018 - 26,4

Gezina GalleriesAdditional retail added and general

upgradeRetail 18,1 16 670 18 435 Sep 2018 - 18,0

Proteapoint Retail Extension and upgrade Retail 40,2 3 866 7 079 Nov 2018 - 40,2

Proteapoint

ResidentialDevelopment of 111 residential units Residential 43,1

-111 May 2019 - 43,1

212,8 200,8

Residential

FINANCIAL REVIEW02RIDWAAN ASMAL (CFO)

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14

27 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

› Revenue (excl. straight-line) 7.1%

› Distributable earnings 9.5%

› Total assets 5.1%

› Total liabilities (0.9%)

FINANCIAL HIGHLIGHTS

28 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

KEY GROWTH INDICATORS

Distribution growth per share

Combined 6.3%

DIA 5.0%

DIB 7.9%

Net asset value per share

7.0%

Page 15: INTERIM RESULTS - Dipula Income Fund€¦ · JSE sector Real Estate Investment and Services: Diversified REITS Date listed 17 August 2011 Closing price (28 Feb 2017) DIA R10.50 |

15

29 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

DISTRIBUTION GROWTH

cps

41,67 43,75

45,94 48,24

50,65

29,80 32,34

35,35 38,78

41,84

71,47

76,09

81,29

87,02

92,49

0

10

20

30

40

50

60

70

80

90

100

Feb 2013 Feb 2014 Feb 2015 Feb 2016 Feb 2017

A-share B-share Total

5.0%

8.5%

6.5%

5.0%

9.3%

6.8%

5.0%

9.7%

7.0%

5.0%

7.9%

6.3%

30 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

COMBINED MARKET PRICE TO NAVcents

2009

1690

2170

1792

2245

14381584 1666 1882

2014

39,7%

6,7%

30,3%

-4,8%

11,5%

-80%

-60%

-40%

-20%

0%

20%

40%

0

500

1000

1500

2000

2500

3000

Feb 13 Feb 14 Feb 15 Feb 16 Feb 17

Market price NAV Premium/(discount) to NAV

1059970

11201002

1050

950

720

1050

790

1195

500

800

1 100

1 400

Feb 13 Feb 14 Feb 15 Feb 16 Feb 17

DIA DIB

cents

Page 16: INTERIM RESULTS - Dipula Income Fund€¦ · JSE sector Real Estate Investment and Services: Diversified REITS Date listed 17 August 2011 Closing price (28 Feb 2017) DIA R10.50 |

16

31 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

STATEMENT OF COMPREHENSIVE INCOME (EXTRACTS)

28 Feb 2017

R 000

29 Feb 2016

R 000

Variance

(%)

Revenue 526 620 491 838 7,1%

Property expenses (184 434) (175 762) 4,9%

Net property income 342 186 316 076 8,3%

Administration and corporate costs (17 559) (17 766) (1,2%)

Net operating profit 324 627 298 310 8,8%

Net finance cost (125 713) (114 413) 9,9%

Antecedent dividend 1 642 1 113 47,5%

Non-controlling interests (6 366) (7 692) (17,2%)

Distribution 194 190 177 318 9,5%

Distribution per A-share 50,64892 48,23707 5,0%

Distribution per B-share 41,83993 38,78144 7,9%

Combined distribution 92,48885 87,01851 6,3%

Gross property cost to income ratio 35,0% 35,7%

Net property cost to income ratio 18,0% 19,3%

Total cost to income ratio 22,2% 23,8%

32 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

SECTORAL PERFORMANCE (2017 v. 2016)

Net property incomeProperty expensesRevenue

71%

16%

13%

72%

17%

11%

70%

15%

15%

70%

17%

13% 71%

17%

12%69% 17%

14%

Feb 2016

Feb 2017

Page 17: INTERIM RESULTS - Dipula Income Fund€¦ · JSE sector Real Estate Investment and Services: Diversified REITS Date listed 17 August 2011 Closing price (28 Feb 2017) DIA R10.50 |

17

33 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

STATEMENT OF FINANCIAL POSITION (EXTRACTS)

28 Feb 2017

(R 000's)

29 Feb 2016

(R 000's)

Variance

(%)

Non-current assets 6 742 881 6 779 046 (1%)

Current assets 275 398 192 896 43%

Non-current assets held for sale 336 722 27 716 1 115%

Total assets 7 355 001 6 999 658 5%

Interest-bearing liabilities 2 861 162 2 885 186 (1%)

Other liabilities 137 047 141 621 (3%)

Total liabilities excluding debentures 2 998 209 3 026 807 (1%)

Net assets 4 356 792 3 972 851 10%

Loan to Value (LTV) 39,20% 42,00%

Net asset value per A-share R 10,07 R 9,41 7%

Net asset value per B-share R 10,07 R 9,41 7%

34 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

51

844

234

128

61

(1 251)

(184)

(114)

270

63

(2 000) (1 000) 0 1 000

105

(26)

59

(8)

71

(50)

(205)

(126)

330

59

(400) (200) 0 200 400

CASH FLOW - Rm

Opening balance

Cash generated from operations

Net finance cost

Distribution paid

Acquisitions and capex

Equity raised

Closing balance

Disposals

Debt funding (repaid) / raised

Non-controlling interest

28 Feb 2017 29 Feb 2016

(1 000)(2 000)

Page 18: INTERIM RESULTS - Dipula Income Fund€¦ · JSE sector Real Estate Investment and Services: Diversified REITS Date listed 17 August 2011 Closing price (28 Feb 2017) DIA R10.50 |

18

35 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

DEBT PROFILE

4,1%

43,9%

27,1%

13,5%11,4%

4,1%

29,9%

15,6%

20,9%

0%0%

10%

20%

30%

40%

50%

FY 2017 FY 2018 FY 2019 FY 2020 FY 2021

Debt expiry Hedge expiry

› 70.6% of debt hedged (48% at 29 Feb 2016, 82.1% at 30 Apr 2017)

› R1,3bn debt maturing FY2018 (advanced stages of refinance)

› Weighted average cost of debt 9.06%

› Average length of facilities and hedges 2 years

LOOKING AHEAD03 IZAK PETERSEN (CEO)

Page 19: INTERIM RESULTS - Dipula Income Fund€¦ · JSE sector Real Estate Investment and Services: Diversified REITS Date listed 17 August 2011 Closing price (28 Feb 2017) DIA R10.50 |

19

37 INTERIM RESULTS – SIX MONTHS TO 28 FEBRUARY 2017

LOOKING AHEAD – 2017 PRIORITIES

› Complete 4 of the 8 planned revamps by Dec 2017

› Continue to focus on vacancies, tenant retention, arrears and renewals

› Complete solar projects at Nemisa and Tower Mall

› Implement Manco internalisation and launch long-term incentive scheme

› Refinance debt facilities expiring in 2017 / 2018

› Guidance 5% - 6.5%

QUESTIONS & ANSWERS04