internal cio marketing for future departmental success€¦ · webex support 1-866-223-3239 event #...
TRANSCRIPT
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Webex Support 1-866-223-3239Event # 660 373 804
“Internal CIO Marketing For Future Departmental Success”
A Complimentary Webinar From healthsystemCIO.com
Your Line Will Be Silent Until Our Event Begins
Thank You!
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Webex Support 1-866-223-3239Event # 660 373 804
Housekeeping
• Moderator – Anthony Guerra, editor-in-chief, healthsystemCIO.com
• Ask A Question• We will be holding a Q&A session after the formal presentations.
• You may submit your questions at any time by clicking on the QA panel located in the lower right corner of your screen, type in your questions in the text field and hit send.
• Please keep the send to default as “All Panelists.”
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Webex Support 1-866-223-3239Event # 660 373 804
Housekeeping
• Download the Deck • Go to: http://healthsystemcio.com/presentation/internal-marketing-webinar.pdf
(link will also be offered during our extended Q&A session)
• Email me at [email protected]
• View the Archive – You will receive an email notification when our archive recording of this event is ready. • Please note that separate registration is required.
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Webex Support 1-866-223-3239Event # 660 373 804
Agenda
• Ed Marx, SVP/CIO, Texas Health Resources (15 minutes)
• Tom Bartiromo, SVP, CIO & CTO, Barnabas Health (15 minutes)
• Q&A (20+ minutes)
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Webex Support 1-866-223-3239Event # 660 373 804
Internal CIO Marketing For Future Departmental Success
Edward Marx
SVP/CIO
Texas Health Resources
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Webex Support 1-866-223-3239Event # 660 373 804
Considerations
• Culture
• Purpose• Rebuilding Reputation• Sustaining Reputation• Branding
• Measurement• Value• Measure of Success
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Webex Support 1-866-223-3239Event # 660 373 804
Directions
• University Hospitals• Situations
• Rebuilding Reputation
• Proactive Approach
• Texas Health Resources• Branding
• Signaling New Direction
• Leveraged Approach
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Webex Support 1-866-223-3239Event # 660 373 804
Atypical Approaches
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Continuous Connections
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Webex Support 1-866-223-3239Event # 660 373 804
Customer Relationship Management
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Webex Support 1-866-223-3239Event # 660 373 804
Leverage Internal Marketing Department
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Webex Support 1-866-223-3239Event # 660 373 804
Develop Product Managers
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Continuously Contribute
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Intentional Branding
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Friend Public Relations
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Be Visible
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Complete Integration
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Synchronicity
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Webex Support 1-866-223-3239Event # 660 373 804
Internal CIO Marketing For Future Departmental Success
Thomas Bartiromo
SVP/CIO/CTO
Barnabas Health
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Why Market?
• Transparency
• Expand knowledge and understanding
• Better business partnering
• Inform broadly
• Improve engagement
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Playing to Strengths…
• Collaboration with marketing• A talent for crafting messages
• Branding
• Telling the story
• Mediums for improved messaging
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Feedback Will Vary
• You take some risk when trying to inform…• Open for critique
• Perceived bragging
• How much did that cost?
• Miss-understanding / Context
• Wow… you do that?
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Build on Other Key Initiatives
• Pull through opportunities for funding
• Transformative initiatives
• Projects or programs that resonate
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Leverage Existing Services
• Marketing Department
• Tie together and reinforce:• Newsletters
• Portals
• Email distributions
• Gauge the organizations appetite• Annual (performance) report
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Approach Used
• Structure of Performance Report• Balance of reliable stats and vitals (Credibility is key)
• Takes time to normalize…
• Balance of visuals and narrative
• Business emphasis… (Limit the Technical jargon)
• Comments / support from recognized leadership and customers
• Establishes a base to build on for the following reports
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Traction and Influence
• The IT teams learned more about IT Division (Side benefit)
• Imitation is the best form of flattery• Marketing, nursing and other corporate / shared services
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Thank You
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Webex Support 1-866-223-3239Event # 660 373 804
Q&AClick on the QA panel located in the lower right corner of your screen, type in your questions in the text field and hit send. Please keep the
send to default as “All Panelists.”
Download Today’s Slide Deck @ http://healthsystemcio.com/presentation/internal-marketing-webinar.pdf
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Webex Support 1-866-223-3239Event # 660 373 804
Thank You!• You will receive an email notification when our archive recording is
ready. (Separate registration is required)
• Questions/Comments – Anthony Guerra [email protected]
Go to www.healthsystemCIO.com/webinars to view our upcoming schedule and see archived events.