internal fraud mitigation

8/3/2019 Internal Fraud Mitigation

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FRAUD Reference Data Sources



Identifying FRAUD

• Transaction Records Analysis (e.g. CDR)

• Discount Components

• Demo Plans

• Hyper‐Linking

Process

of

Analysis

• Referencing against submitted Documents

‐

• On‐site/Off ‐site Investigation

• Regular Account

level

Bill

Checks.

•

• Customer Complaints Analysis and Investigation

• Whistle Blowers



FRAUD Indicators

• Revenue Behavior

•

• Location• Billing

• Services acquired

• Configuration

Errors

• Erroneous Data Records

• Switch Overloadin

• Equipment/System Outages



FRAUD Detection Tools & Techniques

• Real‐Time Monitoring Tools

• Manual Profiling by Team

• Testing

and

Simulation• Filtering and Normalization Techniques

• Scoring Techniques

• Bashing and

Trending

Techniques

• Case Correlations

• Post Validation Methods

• Use of Alerts/Alarms and self triggered

• Notifications/escalations



No Business, No Risks.



No Business, No Risks.

• Ironically, Every Business success is the cause

o r s

• More success, more money, more fraud

• Easiest way to reduce fraud is to reduce

business

• Don’t laugh. This is what most FC and HR

,



Fraud Categories

Four Categories of Fraud :

• Operational Fraud

•

• Financial Fraud

• ra eg c rau



Levels of Impact (Fraud)

Likelihood Impact Financial

Impact

5. Very high Very Serious >100K

. -

3. Medium Moderate 25K-50K

2. Low Minor 6K-25K

1. Very Low Insignificant 0-5K



Fraud Root Causes

• Policy problem

• People problem

• Unavoidable roblem



Fraud in Revenue Cycle of Fraud in Revenue Cycle of TelecosTelecos



Sales and Marketing FraudsSales and Marketing Frauds



Network Operation FraudsNetwork Operation Frauds



Billing Operation FraudsBilling Operation Frauds



Credit and Collection FraudsCredit and Collection Frauds



Scenario 1Scenario 1



Scenario 2 Scenario 2 ‐‐ Kickbacks to employeesKickbacks to employees



Fraud Mitigation Strategies

MitigationResources

Fraud

RisksCulture

Leadership

Person



Alignment: Framework

• Org Structure

Structure

• Policies &

procedures

• ,

• Management Systems, SOPs

• Central• Special Task Force

• Internal Audit, Surprise Audit,

Regular Audit

(Surveillance)

• Levels of Authority




• Tools

• IT

Systems• Rules detection

Resources

• Whistle Blower

• Budget for Investigation, Litigation



Strategy: Framework

• Involuntary Role Modeling

• Personal

accountability

and

Commitment

Leadership

• Watch out: Current people

romoted to

Ke

Positions

• Promotional criteria




• New Employee Background checks

• Root Cause

Analysis

(Mager

&

Pipe)

Person

• Fraud Detection & Analysis Competency

•

• IT breaches through Frontline



The Four Desperates

. esperate . espera eConsumer

3. Desperate 4. Desperate

c evers



Possible General Root Causes for Fraud

1. "Everyone does it."

2. It was sma potatoes.

3. "They had it coming." – the revenge syndrome

4. "I had it coming." – the equity syndrome



GENERAL STRATEGIES AND POLICIES

• Classification of Behaviors

– Disrespectful Workplace Behavior

– Progressive

Discipline – Zero Tolerance

• Recruitment and Selection

• Exit

•

• Anonymous Hotline

• Communication and Feedback

• Training and

Education

• Formal Complaint and Grievance



GENERAL STRATEGIES AND POLICIES

• Leadership

– .

or unconsciously

– 2. Leaders determine the working environment



SPECIFIC STRATEGIES AND POLICIES

• Theft and Fraud – Root Causes

– . ‐ , ‐

40 years

old,

Annual

income

between

RM15k

‐

‐

– Struggling financially or large purchases

• difficult time

in

their

lives

• gets out of hand

– Merger and acquisition or reorganization activity.

• ‘I don’t

have

a career

here’

attitude.




• Theft and Fraud ‐ Prevention

–

– Duties segregated

– nonymous o ne

– Communicate successes

– Ma e a g no se w en scovere

– Video surveillance equipment




• Violation of confidentiality or security of

–

– Security Policies

– wners p o n e ec ua roper y



Employee related Red flagsEmployee related Red flags



Qualities of an Effective FRAUD Analyst

• Unquestionable Integrity

• Trainable and

Knowledgeable

• Hi hl Motivated Self ‐Starter

• Creative and Exploratory

• Flexible, Open

to

Diversity

and

Changes

• Systematic and Organized



Summary

• No “Hard and Fast” Rule

• Highly Analyst Dependent

• annot e u y‐ utomate

• Keep volume

within

Minimum

levels

• Maximize all Data Sources

• Maintain Updated Reference Tables and

• Back‐Up Records

. ‐

• Capitalize on Past Detections and

• Historical Records

• Careful and

maintain

Confidentiality

Anticipate their moves –nticipate their moves –

“Think like a FRAUDSTER”

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