Papua New Guinea

INTERNATIONAL SOS COUNTRY SERVICE

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CONTENTS

Introduction An essential partner for business success in PNG International SOS in PNG

Our Key Capabilities

Global Resources Assistance Centres Air Ambulances Global Assistance Network Clinics Security Joint Venture Resources

Assistance Services Medical Assistance Security Assistance Travel Assistance Evacuation and Repatriation

Medical Services Medical Consulting MedSite – The site-based medical staffing & supply chain solution Healthcare Management Medical Training

Travel Risk Mitigation Protecting your people. Fuelling your growth.

Information and Tracking Services TravelTracker Members website and Assistance App Online Training Programmes (eLearning) Communications Portal

International SOS Advantage

Directory

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An essential partner for business success in Papua New Guinea

With over 20 years’ experience managing medical and security risks across PNG, we know what it takes to succeed here.

Business in PNG With its resource-rich land, tourism opportunities and humanitarian development community, PNG continues to be an attractive destination for international companies and organisations. Operating a business in PNG can be extremely rewarding – and equally challenging. The country’s vast landscape, cultural diversity and complex business environment pose unique challenges for employers and anyone visiting or living and working in PNG. The Healthcare Challenge PNG is a high risk destination in both medical and security contexts, which can make it difficult for companies to fulfil their duty of care to employees. Between variable local medical services and an unstable security environment and its remote location, employers cannot afford to take any chances when it comes to the health and wellbeing of staff and their families or visiting personnel.

International SOS in PNG International SOS has been operating in PNG since 1994, providing medical and security services for corporate and energy, mining and infrastructure companies, NGOs, corporate companies and government agencies. Our extensive on-the-ground services include two medical clinics in Port Moresby with primary and emergency medical care services; medical evacuations via dedicated air ambulances; accredited first aid training courses; remote site medical services; public and community health programmes, malaria and other disease control programmes and access to helicopters, executive jets and wide-bodied aircraft. Our emergency assistance services, clinics, on-the-ground medical services, and managed health care solutions are linked in with our global capabilities to deliver leading solutions for organisations operating in PNG and its surrounds. We are the most trusted provider of medical evacuations in the region and no other medical assistance company has comparable resources in the country.

International SOS in PNG Leading the way in medical and security assistance services.

PNG’s unique culture and landscape, coupled with developing infrastructure and geographical isolation, demands extra consideration of how to keep your people safe and well. Since 1994 International SOS has led medical and security assistance in PNG, partnering with clients to create tailored onsite services and programs that meet international standards and suit changing needs. We have more than 400 medical, security and operational staff on the ground in PNG, 86 per cent of whom are PNG nationals. International SOS has helped to shape the local healthcare landscape, offering its members international-standard medical care and assistance in what can be an uncertain and volatile environment. Through on-the-ground local experience and knowledge, International SOS understands the medical and security challenges facing organisations in their day-to-day operations throughout PNG. In addition to our own resources, we maintain a network of more than 75 credentialed providers in PNG including medical facilities, security professionals, travel and logistics providers. This complements our resources on the ground to ensure we can quickly coordinate assistance services for our members.

Local capabilities

• Two international-standard clinics in Port Moresby with an emergency stabilisation facility, dispensary and on-site testing services

• Medical escort personnel including doctors and nurses

• Dedicated air ambulances on standby for evacuations throughout the region

• Client site clinics in key locations throughout PNG

• Accredited first aid training courses • Localised health consulting services • Mobile pre-employment medicals • Occupational, public and community health

programmes • Malaria and other disease control

programmes • Security briefings and travel advice • Set rate clinic plans for staff and their

families

International SOS operations in PNG and the wider region

Our Key Capabilities

Global Resources Medical Services

• Assistance Centres • Air Ambulances • Global Assistance Network • Clinics • Security Joint Venture Resources

• Medical Consulting • MedSite – site-based medical staffing &

supply chain solutions • Healthcare Management • Medical Training

Assistance Services Information and Tracking Services

• Medical Assistance • Security Assistance • Travel Assistance • Evacuation and Repatriation

• TravelTracker • Members Website and Assistance App • Online Training Programmes (eLearning) • Communications Portal

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Global Resources

24-hour Assistance Centres International SOS is the largest assistance provider in PNG. The delivery of these services is coordinated through the Assistance Centres and supported by the Global Assistance Network. International SOS’ employees speak 99 languages and dialects across our 27 Assistance Centres, clinics and offices worldwide. The regional Assistance Centre located in Sydney is staffed with international doctors and operational experts available 24/7 for: • Routine medical or security advice • Emergency assistance • VIP wellness hotline • Translation services • Medical repatriations or evacuations • Repatriation of mortal remains Our global case management system enables our doctors, security specialists and coordinators to monitor cases in real time around the world. Information such as X-rays and scans can be attached and viewed from any International SOS assistance centre. This global coordination ensures timely and appropriate care for members or patients, and provides organisations with continuity of service, helping to meet their Duty of Care requirements.

Air ambulances International SOS provides a worldwide air ambulance service, with dedicated planes in key locations around the world. In PNG alone, we handle over 500 air ambulance evacuations each year, including about 100 medical evacuations or repatriations. Our team of flight doctors and nurses based in Port Moresby are ready to take off to assist members in the event of an emergency or crisis. From the remote highlands to isolated coastlines and outlying islands, our team of aero-medical specialists have successfully completed thousands of medical evacuations over the last two decades. Our Port Moresby based air ambulances have the latest medical equipment to cater for all types of emergencies. Through our partnership with Air Rescue Niugini, clients have access to an extensive fleet of well-maintained aircraft fitted with non-paved runway kits allowing our aero-medical flights to reach previously inaccessible airstrips, including a Twin Otter aircraft offering access to airfields as short as 650m. Global Assistance Network – GAN Our partner network consists of more than 85,000 medical, aviation, logistics, and security providers throughout the world who are reviewed, audited and accredited by International SOS medical specialists.

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Global Resources International SOS clinics Life in PNG can be unpredictable but one thing you can count on is receiving the highest quality medical care at our clinics here and throughout the world.

Access to medical services of international standard is often a key factor for people deciding whether to accept an overseas assignment – especially if their families are relocating too. International SOS has 56 clinics around the world, including two in PNG. In a country where the health infrastructure is still developing, these clinics enable companies to meet duty of care by ensuring staff and their families have access to international standard medical care and evacuation services. International SOS medical clinic plans give each listed member full access to a range of services and peace of mind that your health needs are in the best possible hands. Clinic plans support people visiting or living in PNG to proactively manage their health in this physically demanding environment.

Individual and family plans are available for set rates so there are no unexpected costs for using our services. Overseas-trained doctors, nurses and other health professionals provide the same services you would expect from any major medical centre at home. These include: • GP consultations • Emergency stabilisation facilities • General minor surgical procedures • Vaccinations • Health screening • Wound care • Baby care • On-site diagnostic testing • Pharmacy/dispensary services • Air ambulance medical evacuation

Airways Hotel Clinic Jacksons International Airport, Jacksons Parade, Port Moresby Tel: + 675 180 2044

Lawes Road Clinic IPA Haus, Lawes Rd Konedobu, Port Moresby Tel: + 675 180 2044

Global Resources Security Joint Venture Resources

Joint venture security support Business travellers head to volatile and unfamiliar destinations every day. Our alliance with Control Risks brings together the world’s leading medical and security specialists. Our combined resources and expertise are well placed to meet organisations’ growing needs for integrated medical and travel security risk services. People and experience Our team of 200 dedicated travel security specialists have in-depth and thorough knowledge of the complex issues facing private sector companies, governments and non-governmental agencies. From a wide range of nationalities, the team speak more than 30 languages fluently, and live and travel in the regions they manage. Our extensive experience includes crisis and risk management, commercial security management, aviation security, logistics, intelligence analysis, journalism, the armed forces and law enforcement.

Combined infrastructure International SOS and Control Risks have offices, Assistance Centres and projects in more than 150 countries across five continents. Our five Regional Security Centres in Philadelphia, London, Paris, Dubai and Singapore are 24/7 operational hubs, continuously monitoring and analysing travel security developments in order to providing our members with advice and assistance. Our regional security and medical specialists work alongside each other every day, ensuring every case covers both security and medical angles as standard, not just during a crisis. They are supported by specialists dedicated to our online traveller tracking and locating services, which give us an invaluable understanding of how travel security developments around the world could affect our clients directly. Security support is an integral part of our global assistance network of more than 77,000 service providers: We have unrivalled access to unique sources of information across the globe, and can provide you with effective on-the-ground support wherever needed.

We are dedicated to providing comprehensive travel security support.

Assistance Services

Medical Assistance Our multilingual medical staff will listen to concerns, provide advice, and, if necessary, direct members to the appropriate medical centre for treatment. We can also help arrange an appointment at the nearest approved medical centre, and dispatch prescription medication and medical equipment. Our website provides a wide range of medical information to help members prepare for travel or living abroad. Security Assistance Whether there is a requirement for pre-travel advice, activation of local security support, or the provision of emergency assistance, our specialist teams are available 365 days a year. Our five Security Centres and regionally-based analysis teams ensure timely and accurate reporting on security threats and travel disruptions anywhere in the world. Our experts provide updates with advice, recommendations, and analysis - online and by email. Our combined technologies provide ongoing situation updates, online advice, and real-time tracking tools that offer an unparalleled level of global security assistance.

Travel Assistance Travel Assistance Services can help members with travel situations as they arise. International SOS can, when authorised, assist with booking new flight ticketing and/or hotel accommodation for members who have missed flights or encountered travel cancellations. We can also assist with ground transportation arrangements and other modes of transport where available. International SOS can provide guidance on replacing or cancelling important lost or stolen travel documents (e.g. passport, credit cards), including providing guidance, directions and bookings for local consular services in order to assist with replacement of passports or extension of Visas.

International SOS can also refer a lawyer or interpreter and provide emergency cash advances. Evacuation and Repatriation In the event of a medical emergency, International SOS can evacuate members to a medical centre of excellence capable of providing the necessary care. Doctors supervise evacuations, and, if and when necessary, a medical specialist or nurse will accompany members during the evacuation. An air ambulance will be used when required. Comprehensive bed-to-bed service is also provided and includes commercial stretcher transports or air ambulance with medical escorts, arrangement of ground ambulance transfers, and hospital admission.

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Medical Services

Medical Consulting We help organisations define and prioritise the health needs of their employees, contractors and the communities in which they work. Duty of Care Our corporate health consulting programmes help organisations to protect their business travellers and expatriates, and fulfil their duty of care to employees. Our occupational health programmes assist organisations to better manage health risks in the workplace. Our experts can deliver strategic consultancy for head offices and on the ground they can perform: • Site Health Reviews • Workplace Health Risk Assessments • Occupational Health Risk Assessments (e.g.

rig assessments, hygiene surveys) • Wellness and health promotion programmes Our public health consulting service focuses on the health needs of the communities surrounding an organisation’s operational sites. On a local or a project-based level, we can design and adapt public health consulting offerings to align with the organisation’s global health policy and standards. • Health Impact Assessment • Malaria Surveys and Malaria

Control Programmes • Other disease control programmes

MedSite – site-based medical staffing & supply chain solutions Procuring medical supplies and staff can be difficult in high risk countries and even more so in remote areas. In PNG, our on-site medical personnel are supported and managed by our global infrastructure and resources and receive continuous medical education, coaching and training. Physicians, nurses, medics and occupational and public health experts have internationally-recognised qualifications and extensive experience. They deliver routine primary care activities, provide emergency medical care and undertake activities such as site health plans implementation and medical supplies and equipment management. Our supply chain services ensure that medical supplies reach project sites when they are needed. Advisory services are used to pre-qualify potential medical supplies providers or to advise on a list of medical supplies adapted to a particular project site’s requirements. Procurement services assist organisations to arrange the purchase of medical supplies including selection of a suitable supplier, management of orders, invoicing, contracting and other optional requirements.

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Medical Services Healthcare Management International SOS' Healthcare Management Services help organisations better manage the healthcare services they provide to their employees globally. This includes preventative healthcare, vaccinations and health assessment programmes. MedFit Through our MedFit International Health Screening Programme, International SOS provides the resources and experience needed to successfully launch and manage a global health screening programme. The programme helps to evaluate the medical status of employees and ensures that appropriate medical support can be provided if required in the location where they are based or being sent to. In PNG we can provide mobile pre-employment medical screening services anywhere in the country. Health Administration Services We can help you manage the health cover of your workforce and extend your global healthcare capabilities. Medical Training International SOS conducts training programmes for site employees, as well as continuous medical education of medical professionals

In PNG we offer first aid training courses for local and expatriate workers who have no medical experience, to give them the skills and knowledge to provide immediate aid in any number of emergency situations. Not only can this help to reduce the severity of an injury or save lives, but it can reduce LTIs, compensation claims and legal liabilities. It also benefits the surrounding villages that provide your workforce and can help to improve broader community health outcomes. Our trainers hold international qualifications and have practical experience working in PNG, so tailor each course to address the specific context of the local environment. We offer both American Heart Association (AHA) and St John Ambulance (Australian) courses. Courses are run regularly at our first aid training centre in Port Moresby or can be delivered as private courses to groups in remote areas. We also offer: medical emergency response team training disaster response team training wellness talks and education customised training tailored to specific needs First Aid Kits Our first aid travel kits are designed specifically for emergencies. They are organised to allow for ease of use in times of emergency and come in a range of carry bags and sizes for different applications, containing only the highest quality products that meet international standards.

Travel Risk Mitigation

Protecting your people. Fuelling your growth. International SOS offers travel risk mitigation services through a joint venture with Control Risks. By integrating our experience, staff, infrastructure and technology capabilities, our services provide the support needed to ensure the safety of international travellers and expatriates. Seamlessly integrated with our medical professionals, our travel security teams are fully regionalised, bringing us closer to businesses and widening their reach. Our local expertise is based on years of operational experience to provide deeper, more insightful, specialist knowledge.

Key features Our integrated approach to travel risk mitigation enables clients to make the right decisions for their people’s health, safety and security — before, during and after they travel. It includes: • Health Impact Assessment • Comprehensive travel security guides to more

than 600 countries and cities worldwide • Timely updates on security issues and

developments containing actionable advice • Thought leadership for travel risk managers,

including in-depth analysis on emerging issues or trends and weekly security forecasts 24/7 access to security specialists to prepare employees before they travel

• Monitoring services ensuring that travellers are alerted to specific situations

• On-the-ground support and assistance

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Travel Risk Mitigation

Protecting your employees in PNG People living in and travelling to PNG face increased personal security risk. These risks coupled with the threat from natural disasters such as earthquakes, volcanic eruptions, floods and tropical storms make PNG a truly unique and variable risk environment. Our security specialists have on-the-ground knowledge backed up by our intelligence network while accredited providers help travellers and expatriates manage security concerns as they occur. Obtaining the latest security advice before leaving their home country or even travelling within PNG is always recommended, and easily done through contacting an International SOS Assistance Centre. Our experts are on hand to give advice before or during an assignment, coordinate local security support or provide emergency assistance and evacuation when required. Our 24/7 Regional Security Centres, overseeing 4 regions across the globe consists of regionally based analysis and operational teams with a wide information network to ensure timely and accurate reporting on security threats and travel disruptions Members can receive security advice from our specialists via email alerts, through the membership App or on our website as soon as emerging threats are identified, instability increases or a significant event occurs.

Beyond traditional security support, we continuously update a worldwide network of accredited security and logistics providers that enable us to find the right security resources for our members in minutes. To enhance your internal risk management processes International SOS also offers the following consulting related services: • Personal Travel Security Awareness Training

and Travel Risk Awareness training - delivered in a variety of formats and tailored to the risks your employees are exposed to in PNG

• Travel Security Evacuation Plans – from natural disasters, to civil unrest we design plans (covering preparatory, warning, standby, evacuate non-essential personnel, stand-fast and evacuate phases), that can be activated in isolation or integrated with a wider scale International SOS led operation.

• Travel Security Programme – we can assess the effectiveness of your current programme, develop or update your policies and procedures ensuring an integrated approach across your organisation and support effective implementation.

Travel security in PNG

Information and Tracking Services

TravelTracker TravelTracker offers automated customised pre-travel advice, real-time travel tracking, on-demand reports and communication with globally-mobile employees via two way text messaging. TravelTracker equips you with instant visibility of your exposure in the event a crisis, helps you to warn travellers of developing threats and provide them with health, security and safety information. International SOS offers clients a truly global employee tracking system. When travel is booked, your travellers’ itineraries will be synchronised with our TravelTracker service, allowing you to provide those travellers with pre-travel medical advice, country briefings, security alerts and emergency assistance during their trip.

Membership App The International SOS Assistance App enables your employees to get the most from their membership and access vital information from their mobile devices. Our App enables: • One-click dialling to the closest International

SOS Assistance Centre for immediate help • Mobile-friendly medical and security information

to prepare for trips or access more detailed content

• Our latest medical and security alerts • Favourite country content for fast navigation to

the individual’s most frequently accessed information

The App links in with our other digital services such as TravelTracker and allows travellers to confirm their whereabouts and contact details. By combining user profile details with the travellers’ option to check-in to their location, TravelTracker users now have increased ability to know where their travellers are and how to reach them.

TravelTracker

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Information and Tracking Services Online Training Programmes (eLearning) Whether your employees travel for business on a regular basis or just make the occasional overseas trip, our eLearning will introduce them to key medical and security risks of travel. Our eLearning is designed to manage risk better by making sure that your travellers are adequately prepared before they travel. Available eLearning: • Travel Risk Awareness (Medical and Travel

Security modules): Travel Risk Awareness eLearning is designed to help your travellers stay safe and healthy when travelling.

• Women's Security: This eLearning will benefit your female travellers, as it provides useful information on how to mitigate the security risks associated with being a woman abroad.

• Road Safety: Travelling in unfamiliar places presents unexpected risks. Road accidents are a major cause of medical evacuations for business travellers.

• Malaria Awareness: Malaria is a real risk to business travellers, employees and expatriates in over 90 countries. This enhanced eLearning is for your employees travelling to, or working in, malaria affected areas.

• Advanced Security Training: Advanced Security Training provides in-depth security training. It is of benefit to staff travelling to higher risk countries or those who routinely deploy to medium risk.

Communications Portal To help you communicate your travel, health and security programmes - and to ensure employees prepare themselves by reviewing country specific medical and security information, International SOS creates your Communications Portal for you. Accessible to your employees through your own intranet, it includes your organisation-specific travel policy information and other important messages you wish to communicate to travellers and international expatriates. Using your own Communications Portal is also an easy way to encourage employees to obtain destination-specific travel information and register to receive our latest advice by email, making it easier for them to be prepared and have access to your organisation’s specific pre-travel requirements.

International SOS Advantage

The promising opportunities that PNG presents can mask the reality of successfully operating a business in a country so geographically and politically unique. Partnering with International SOS and allowing us to look after your people so they can get on with their jobs will give you a competitive advantage. The return on investment of our pre-travel health check and malaria prevention programmes has been proven through an independent study conducted in 2015, which found: • Pre-travel health check programmes reduce the

occurrence of failed assignments, saving companies up to $950,000 per expatriate.

• Investing in pre-travel health checks delivers a 2.5 X cost benefit.

• Employee malaria prevention programmes could reduce the number of fatal cases by 70%.

As part of our commitment to providing the best possible service to our clients around the world, International SOS remains dedicated to continuous improvement in the quality of our medical care and standards at our clinics; our medical provider network and assistance platform. We will continue to lead medical and security assistance through innovation and tailored services to support clients to give you the International SOS advantage.

Some of the benefits of International SOS membership in PNG • 24/7 access to internationally-trained doctors

and medical staff • Quality medical care consistent with

international standards • The latest medical and security alerts and

advice via the App, email or website • Dedicated Port Moresby based air ambulance • Access to our other health programmes and

travel risk management services

Resulting in • Peace of mind and reassurance for business

travellers, expatriates and their families • Faster, higher quality medical assistance

leading to faster recovery and reduced costs • Improved likelihood that assignments and

projects are successfully completed • Mitigated health and security risks in the event

of an emergency or crisis affecting your employees

• Clear evidence that you are meeting duty of care obligations

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Directory International SOS Australasia Directory

Offices Port Moresby TransAir Hangar, General Aviation Jacksons Airport, Port Moresby N.C.D P.O. Box 57 Gordons. N.C.D PNG Port Moresby Papua New Guinea +675 302 8000 Brisbane Level 27 288 Edward Street Brisbane, QLD 4000 Australia Melbourne 437 St Kilda Road Level 2 – Suite 2.02 Melbourne, VIC 3004 Australia Auckland Level 3, 32-34 Mahuhu Crescent PO Box 105-783 Auckland, New Zealand

Regional HQ – Sydney Level 3 45 Clarence street Sydney, NSW 2000 Australia Canberra 55 Wentworth Avenue Mezzanine Floor Kingston, ACT 2604 Australia Perth Level 1 418 Murray Street Perth, WA 6000 Australia

PNG Clinics Airways Hotel Lawes Road Jacksons International Airport IPA Haus, Lawes Rd Jacksons Parade Konedobu Port Moresby 121 Port Moresby PNG PNG Clinic Tel: +675 323 7981 Clinic Tel: +675 321 5809

Assistance Centre - Australasia

Sydney: 61 2 9372 2468

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PROTECTING YOUR PEOPLE IS OUR PRIORITY International SOS is the world’s leading medical and travel security risk services company. We care for clients across the globe, from more than 850 locations in 92 countries. We pioneer a range of preventive programmes strengthened by our in-country

Join more than 10,000 clients worldwide to experience the International SOS advantage in PNG and beyond.

For a full list of our Assistance Centres please visit: www.internationalsos.com