international student handbook - … · complaint /grievance process ... mrs linda galloway...

INTERNATIONAL STUDENT HANDBOOK

2018 CRICOS Provider Name: Department of Education, Training and the Arts

Trading Name: Education Queensland International CRICOS Code 00608A

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Balmoral State High School……. Real Opportunities…..Real Outcomes…..Real Futures

Lesson Times and School Layout Page 3 Our Vision Page 4 1. Semester Dates Page 5 2. International Students Program (ISP) Staff Page 5

Welcome Page 6 3. Visa Regulations For International Students Page 6

3.1. Attendance Page 6 3.2. Results Page 6 3.3. Contact Details Page 7 3.4. Fees Page 7 3.5. Health Cover Page 7 3.6. Legal Details Page 7

4. How To Read Your Timetable Page 8 4.1 General Information Page 8 4.2 Subject, Teacher and Room Page 8 4.3 Other Timetable Information Page 8

5. International Students Page 9 5.1 Meetings Page 9 5.2 Holiday Travel Page 9 5.3 Textbooks / Stationary Requirements Page 9 5.4 Student Identification (ID) Card Page 10 5.5 School Internet and Password Page 10 5.6 Uniform Page 10 5.7 House System Page 11 5.8 Tuckshop and Canteen Page 11 5.9 Who Can Help? Page 11 5.10 Disciplinary Action Page 12

6. Guidelines For Living in Homestay Page 12 6.1 Meal Times Page 12 6.2 Study Guidelines Page 12 6.3 Homestay Issues Page 13 6.4 Guidelines for Evenings and Weekend Outings Page 13 6.5 Changing Homestay Page 14 6.6 Homestay Fees Page 14 6.7 Holding Fees Page 14 6.8 Transport Page 14 6.9 Telephone and Internet Use Page 15

7. Emergency Evacuation Procedures Page 15 8. Settling In Page 16 9. Communicating In Australia Page 18 10. Important Contact Details Page 18 Appendix: 0 Notice to Vacate Complaint /Grievance Process Record of Complaint BCC Translink timetable information

CONTENTS

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MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY

Period 1 8.50 – 10.00am 8.50 – 10.00am 8.50 – 10.00am 8.50 – 10.00am 8.50 – 10.00am

Morning

Tea 10.00 – 10.30am 10.00 – 10.30am 10.00 – 10.30am 10.00 – 10.30am 10.00 – 10.30am

Period 2 10.30 – 11.40am 10.30 – 11.40am 10.30 – 11.40am 10.30 – 11.40am 10.30 – 11.40am

Period 3 11.40 – 12.50pm 11.40 – 12.50pm 11.40 – 12.50pm 11.40 – 12.50pm 11.40 – 12.50pm

Lunch 12.50 – 1.30pm 12.50 – 1.30pm 12.50 – 1.30pm 12.50 – 1.30pm 12.50 – 1.30pm

Period 4 1.30 – 2.40pm 1.30 – 2.40pm 1.30 – 2.40pm 1.30 – 2.40pm 1.30 – 2.40pm

Campus Map

SCHOOL LESSON TIMES 2018

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At Balmoral State High School, we foster intellectual, social, physical and cultural development in young people. We strive to challenge and enrich the lives of students in order that they may reach their full potential. Our students are encouraged to accept responsibility and develop independence and self - discipline through our values rich core expectations.

Balmoral State High School is a safe and positive learning environment. All people at our school have the right to learn and to be treated with respect.

Responsibility

At all times, I am open and honest with myself and others. I take personal responsibility for my thoughts and actions. I show pride in myself, my achievements and the achievements of others.

Excellence

I strive to achieve my potential. Personal success means something different for each of us but I strive to be the best that I can be. Excellence is developed through encouragement and perseverance.

Acceptance

I treat all people in my community with respect and show compassion and understanding for all. I strive to work co-operatively while respecting difference and valuing others. I accept that there are rules, regulations and commitments that must be adhered to and I accept the consequences of my actions.

Learning

I believe that education is empowering. To confidently address my chosen life and community roles, I need the self-knowledge that comes through learning. I strive to be an independent learner and to have the confidence to demonstrate initiative and be enterprising in approaching life’s challenges.

Balmoral students are REAL students. I am a REAL student

Our Vision

REAL OPPORTUNITIES…..REAL OUTCOMES….

REAL FUTURES…..

OUR CHARTER

CORE EXPECTATIONS

I am Responsible. I am Accepting of others. I strive for Excellence. I am here to Learn.

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26/01/2018 (Australia Day)

30/03/2018 (Good Friday)

02/04/2018 (Easter Monday)

25/04/2018 (Anzac Day)

07/05/2018 (Labour Day)

15/08/2018 (Show Day Holiday)

01/10/2018 (Queen’s Birthday)

SCHOOL HOLIDAYS April 2nd – April 15th 2018 July 1st – July 15th 2018

September 22nd – October 7th 2018

FINAL DATES FOR STUDENTS ATTENDANCE

* Year 12 - To receive Senior Statement students MUST ATTEND up to and including November 16th, 2018.

Final date of attendance for Year 10 and Year 11 is November 30th, 2018.

Final date of attendance for Year 7, 8 and Year 9 is December 14th, 2018.

Name Position Staff Room Phone Mrs Linda Galloway Principal Administration 3823 8588

Mrs Gerowyn Lacaze Deputy Principal Administration 3823 8588

Mrs Vanessa Cash Deputy Principal Administration 3823 8588

Ms Genevieve Thackwell-James Homestay Coordinator Room next to I.S

room (Tuesday only)

0406 663 303

Miss Karmyn Stallard International Student Coordinator,

Marketing & Administration Office

Administration 3823 8588

Ms Barbara Monsour International Mentor Teacher D Block 3823 8588

Ms Gayle Berkey Guidance Officer Administration 3823 8588

Semester One - 2018

Term 1 22nd January -30th March 2018

Term 2 16th April – 29th June 2018

Semester Two - 2018

Term 3 16th July – 21st September 2018

Term 4 8th October – 14th December 2018

Balmoral State High International Student Program 2018

1. SEMESTER DATES

PUBLIC HOLIDAYS

2. INTERNATIONAL STUDENT PROGRAM (ISP) STAFF

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WELCOME Balmoral State High School is pleased to welcome you to our school community. We are a community that has high expectations of students because we believe students need to aim high. We will do our best to support you in pursuing a quality education. Our very diverse curriculum is designed to enable students to proceed to tertiary education, further training or the workforce.

We wish you every success during your time with us.

3. VISA REGULATIONS FOR INTERNATIONAL STUDENTS

Your visa is conditional upon the following three factors being strictly maintained. If any one of these conditions is not being met, it is grounds for the cancellation of your visa and you will be sent home.

3.1 Attendance

You are expected to attend every day and every lesson, on time and for the entire day. The only acceptable reason for missing time from school is when you are sick and this illness is covered by a medical certificate (valid only if presented at school within 5 days of illness). Therefore you must go to a Doctor and get a medical certificate that day if you are too sick to attend school. All other absences (including late arrivals) will be added together throughout the semester. Regular fortnightly checks will be made on absences.

Term 1 – 2018 10 days absent permitted (explained or with doctors certificates)

First Warning Letter about Student Attendance is given to student after 5 days absent. An interview with Guidance Officer and discussion with International Mentor teacher is required. Second Warning Letter is given to student after 8 days absent. An interview with Deputy Principal and International Mentor teacher is required.

Term 2, 3, 4 – 2018 First Warning Letter about Student Attendance is given to student after 4 days absent for Years 10/11. An interview with Guidance Officer and discussion with International Mentor teacher is required. First Warning Letter about Student Attendance is given to student after 3 days absent for Year 12. An interview with Guidance Officer and discussion with International Mentor teacher is required. Second Warning Letter is given to student after 6 days absent Year 10/11. An interview with Deputy Principal and International Mentor teacher is required. Second Warning Letter is given to student after 5 days absent Year 12. An interview with Deputy Principal and International Mentor teacher is required.

Please note

Returning late from holidays or leaving before the official holiday dates counts towards your absentee total.

Arriving late, leaving early or missing a single lesson counts for a half day absence.

3.2 Results

It is important that you make satisfactory progress in your schoolwork as a condition of your student visa. Steady improvement should be noted over the duration of your time at Balmoral High aligned as English language proficiency improves. This means you must do homework and study every night and practice your English all the time. Many people can help you to succeed at your studies. Your teachers will willingly answer your questions and give you extra help – ask them. Ms Monsour is the Mentor support teacher who can help you with your studies. Mrs. Lacaze can assist you to find the help you need with your subjects (Office). Also the Guidance Officer can assist you with study skills, subject choice/review and tertiary study queries.

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3.3 Contact Details

At all times, the Immigration Department must know your current address (the school advises them of this). You must never change address before seeking permission from Mrs Lacaze / Miss Stallard / Ms Thackwell-James. If you do change address without permission, it is grounds for cancellation of your visa.

3.4 Fees Your tuition and homestay fees are all due in advance as per the EQI offer of a place. Students will be receiving a school laptop. Parents must be made aware they students will be

responsible for the first $100 for any repairs to the laptops if damaged. Late payment of fees will not be tolerated and will result in: Parental contact made Withdrawal of services and resources Contacting EQI Possible cancellation of enrolment

N.B If special circumstances exist; fee payments may be able to be negotiated only in consultation with EQI.

3.5 Health Cover

All International Students must be covered by Overseas Student Health Cover (OSHC). This fee is listed on your invoice. Some students after fee payment may receive a Medibank card via the school. Please collect your card from Miss Stallard / Mrs. Walker in the office. This should always be kept current (check the date on your card). The date and number listed on your card must be given to Miss Stallard (office) for recording. Students are required to open a bank account for any refunds should the students need to see a doctor during their stay in Brisbane. We suggest opening a Commonwealth Bank Account.

3.6 Legal Details Driving The legal driving age in Australia is 17. International students can drive on an International licence for 3 months, but then must take the test to obtain a Queensland licence. Heavy fines apply for students found to be driving on an International Licence after 3 months. If you are riding a bicycle you MUST wear a bike helmet or you will be fined. Drugs and Alcohol It is illegal to drink alcohol until you are 18 years old in Australia. Nightclubs and bars require identification to prove you are 18 years old before entering. If you are already 18, please do not drink alcohol in front of minors or in School uniform. All non-doctor prescribed drugs are illegal (e.g. marijuana, speed, ecstasy etc.). Your visa may be cancelled if you are caught in the possession of drugs.

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4. HOW TO READ YOUR TIMETABLE

4.1 General Information

Your timetable tells you a lot of general information as well as what subject, teacher and room you are in each lesson of the day. All students study 6 subjects. Some subjects are compulsory and others are electives. Subject selection booklets detailing information on each subject will provide you with the information you need when choosing your subjects.

List of Terms Compulsory subjects: a subject or group of subjects you must study Elective subjects: a subject or group of subjects you choose to study Authority subjects: year 11/12 subjects that contribute to entry into university. Non-Authority subjects: subjects that do not contribute to entry into university If you choose HEC or HPH there is a requirement of that subject to purchase items for preparing class activities. The student will be required to purchase these items as food cooked during the class can be taken home. Please discuss this with your homestay parent. If you choose a non-curriculum sport or extra curricular activity where a cost is involved the student will be required to pay these costs (i.e. Futsal competition, volleyball competition). If for any reason books borrowed from the resource centre and they are returned damaged (including library books and text books) the cost to replace these books will be charged to the student.

4.2 Subject, Teacher and Room

Each box on the timetable tells you three things (written in code): subject, teacher and room for that lesson Example: SCI 08A LACAGE G08 1. Subject SCI 08A is science for class 8A

2. Teacher LACAGE is Ms Gerowyn Lacaze

3. Room G08 is in Block G, Room 08

Room numbers are above each classroom door, school map- see Student Planner. Students walk from room to room for their classes.

4.3 Other Timetable Information

Assembly The whole school meets in the hall on Mondays. Each year level has assembly on different days.

Wednesday after lunch

In terms 1, 2 and 3 either you can play interschool sport or you can join a studies group where you learn various skills to improve your studies. After interschool sport finishes, the Wednesday timetable alters – the school will inform you of these changes.

A school diary will be provided to each student.

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5. International Students

5.1 Meetings

Students will have a meeting on a needs basis. Ms Monsour and Mrs Lacaze will regularly check with students on their progress, attendance and Homestay situation. Ms Monsour is available every school day in the International Room (D4).

5.2 Holiday Travel

If you would like to travel home during the holidays, you must seek permission from Ms Monsour and Mrs Lacaze and fill the appropriate travel forms which are available online at www.eqi.com.au or from the ISP team. A letter of permission from your parents must accompany this form and all travel details are to be included, e.g. name of airline, flight numbers, departure times and arrival times. As a courtesy you should give your Homestay Parents at least two weeks notice of your intention to travel home and provide them with all travel details as above.

5.3 Text Books/ Stationery Requirements

Once your subjects have been selected with the Deputy Principal, you will be able to collect your textbooks from the Text and Resource office located in the Book Room. These books are ‘on loan’ to you and must be returned at the end of the year. You will need to purchase your own stationery as per the requirements of the subjects you choose. These stationery requirements will be outlined by your teachers. Your student fees cover the cost of these books and one ID card.

http://www.eqi.com.au/

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5.4 Student Identification (ID) Card Each student is issued with a student identification (ID) card after school photos have been taken. This card includes the name of the student, a photo of the student, their ID number and date of birth. It should be carried with you at all times even when you are not at school. This card may give you opportunities for student discounts on transport and entertainment. If this card is lost there will be a cost (approx. $10 per card) for replacement of this card. If you have missed school pictures, you will need to present yourself to the student services window to have your photograph taken to enable an ID Card to be produced. As this takes up to two weeks to produce, a letter of your enrolment at school will be provided to you after the first couple of days. Students SHOULD ALWAYS CARRY A STUDENT ID CARD ISSUED BY BALMORAL STATE HIGH SCHOOL. IDs are issued upon enrolment. A proof of enrolment letter will be provided to new students prior to issue of the ID cards. This ID is also used to borrow books from the library. Students who enrol during the year should request an ID Card from the school office.

5.5 School internet and password Once all your enrolment paperwork has been completed and entered onto the school system a ‘user’ name and password will be issued within 24 hours. Please come to the student services counter who will advise you of your user name and password and will explain how to change your password.

5.6 Uniform

At all times, the uniform MUST be worn according to school uniform policy. The school has a STRICT uniform policy that must be adhered to. A very small selection of second hand uniforms can be purchased at the school. Please talk to Mrs. Lacaze or Miss Stallard or the office staff. New uniforms can be purchased from School Locker – located in ground floor of D Block.

Opening hours are: Monday, Wednesday and Thursday 8 am to 10 am

It is recommended that students buy at least 2 Dress Uniforms and a Sports Uniform. Dress Uniform must be worn every day except Wednesday. Wednesday afternoon is a sports afternoon and sports uniform can be worn on this day. On other days if you are studying physical education, you will need to bring your sports uniform and change. If you are unable to wear the uniform correctly for a day, you must bring a note from your Homestay parents explaining this. The note gets handed to the office at the student window, where you will be provided with a “loan uniform” for the duration of the day. Students must wear correct shoes as per the school uniform guide located in your student diary.

Senior Day Uniform Junior Day Uniform Unisex Sports Uniform

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5.7 House System

Balmoral has a ‘House’ system and every student and teacher is allocated to one of these. Throughout the year, student achievements, participation in academic competitions, sports carnivals, lunchtime activities etc. will attract points towards the Champion House trophy awarded each year.

5.8 Tuckshop / Canteen

The tuckshop is located under D Block. At lunchtime you can buy healthy food and drinks. A variety of foods from different cultural backgrounds are available as well as a wide variety of ‘Australian’ foods.

5.9 Who Can Help?

There are lots of people on hand at Balmoral to help you with any problem. This is a guide to some of these people:

Problem Visa Issues Help Contacts Mrs Lacaze (Deputy Principal)

Ms Monsour (International Room) Miss Stallard (Office) Ms. Thackwell-James (Here Tuesday Only)

Problem Homestay Issues Help Contacts Mrs Lacaze (Deputy Principal)

Ms. Thackwell-James (Homestay Coordinator)

Problem Subject Difficulties Help Contacts Subject Teacher

Head of Department Year Coordinator Guidance Officer

Problem Learning English Help Contacts Mentor Teacher – Ms Monsour

Subject Teacher Homestay Parent/s

Your Friends

Problem Health Issues Help Contacts Sick at school > tell the teacher and get a class note; go to

student services window in the Administration block to lie down. If you are too sick to remain at school your Homestay parents will be contacted to take you home.

School Nurse

Confidential advice on any health

Problem Study Skills / Coping Skills Help Contacts Guidance Officer

Ms Monsour and Mrs Lacaze Your Teachers

Homestay Parent/s

** At school, if you are lost or don’t know what to do, go to the Student Services counter in the administration block where there will always be someone available to help you.

5.10 COMPLAINT/GRIEVANCE

If you have a problem about issues such as Homestay, other students, teachers you should complete a complaint/grievance form and give it to the International Student Coordinator (Miss Stallard) .

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5.11 Disciplinary Action

The course of action for misbehaviour at school, non attendance, unsatisfactory academic standard, inappropriate behaviour in homestay: Step 1 Counselling with Deputy Principal/Guidance Officer Step 2 One warning letter given to students (copies to EQI and parents) Step 3 Counselling as above Step 4 Final letter from school asking student to show cause why they should stay at the school

6 GUIDELINES FOR LIVING IN HOMESTAY

Please respect your Homestay family, their belongings and the house rules e.g.: no food in the bedroom; put your dirty clothes in the basket provided; keep your room clean, treat other people’s belongings and other people as you would like to be treated in your own home; always advise the homestay of your whereabouts at all times; who you are going out with; what time you will be home; provide your homestay families with friends mobile numbers. Part-time work – Under visa regulations there are restrictions on the number of hours you are able to work part time. It is requested that your homestay family has knowledge of your workplace and the hours you work each week. If your school results suffer because of the amount of time you work you will be required to attend an interview with Mrs. Lacaze. See fact sheet included.

6.1 Meal Times

Usually the evening meal is between 6pm and 7pm but check with your family. Let your family know if you are not going to be home for a meal and let them know what time you

should be home. Please ensure that you have enough credit on your phone to keep in contact with your homestay family.

Your Homestay family will provide you with 3 meals / day including a packed lunch for school.

6.2 Study Guidelines

Each day you will be given homework to do from most of your teachers. Each evening it is important that you do your homework, revise and learn what has been taught during the day and spend time on assignments. Therefore you should be spending at least two – three hours each night on your schoolwork. To study effectively, you need to be well rested, therefore from Sunday night to Thursday night you should: If you work part time details of your part time work place must be provided to the school office and

also to your homestay. NOT sleep away from your home unless proper travel paperwork has been prepared. Go to bed at a reasonable time

USE OF ELECTRONIC DICTIONARIES Students may use electronic dictionaries in class and as part of their homework or assignment preparation. Students may use these translators as a study aid prior to exams, but they are not to be used during exams. During exams and tests, international students will be issued with an appropriate dictionary provided by the school. This dictionary will be checked for extra notes etc. prior to each exam. Only school-issued dictionaries are to be used, as other versions sometimes contain periodic tables and other formulae. A student for whom English is a second language may require extra time in examinations or tests. This is acceptable and should be negotiated with the relevant Head of Department prior to the exam.

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6.3 Homestay Issues

If you have any worries about living with your Homestay family you should: First, discuss and try to resolve these issues with your Homestay family. Next, if you still have concerns, talk to the Homestay Coordinator –Ms. Thackwell-James, Ms.

Monsour, Miss Stallard or Mrs. Lacaze at school. In emergency situations ring the Emergency Homestay Coordinator’s mobile number

(0406 663 303) – It is available 24 hours. Keep this number with you at all times.

Last, if you are not happy with your Homestay situation after trying the above process and you wish to move, you MUST speak again to Ms Thackwell-James. She will attempt to find you a more suitable place to stay BUT please note that this may take some time to find a more suitable homestay.

6.4 Guidelines for Evenings and Weekend Outings

1. Sunday – Thursday nights, students in most cases should be at home for dinner, unless there

is a special event or pre-arranged function.

2. On Weekends and during holidays, students should advise their host parents of any outings, giving details of

- where and when - estimated arrival time at home - phone contact number (if possible)

3. For night time outings, students need to consult with their host parents and advise:

- where they are going - what time they will be home* - phone contact number - who they are going out with

*(Host families will discuss appropriate curfews with students in their care)

4. Overnight Visits

All host parents have a duty of care and must know the whereabouts of students living with them. New travel policies are in place for overnight stays. The Homestay Coordinator or International Student Coordinator must be advised by text if a student changes plans for overnight stays (weekends)

5. If arrangements for any outing change, the student should immediately contact (text or phone)

their host family and advise them of these changes.

6. The emergency contact number if required is Mrs Lacaze (Deputy Principal) mobile:

0412 173 090

or Ms Barbara Monsour is also available if necessary: 0409 260 191

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6.5 Changing Homestay

TWO (2) WEEKS notice must be given to your Homestay family if you intend to move (and this has been arranged by the Homestay Coordinator). The school will give you a ‘Notice to Vacate’ form to fill out and give to your Homestay at this point. When you move to a new Homestay, this new address will be forwarded to EQI and DIMIA by the school.

6.6 Homestay Fees

Your homestay fees are payable in advance with your tuition fee. This invoice is sent to your parents and should be paid prior to your arrival in Australia. This fee covers: All meals (this includes a packed lunch each day) All sheets and towels Use of the washing machine (and dryer in wet weather) A clean, safe and happy environment

6.7 Holding Fee

When you are living away from your Homestay family (e.g. on holiday, returning home) you are required to pay a ‘holding fee’ to ensure your room is available for you on your return. The fee for 2018 will be $50.00 per week. This payment is due prior to you leaving for your holiday (This is subject to change).

6.8 Transport

Your Homestay family will initially show you how to get to school and make sure you are familiar with the bus or train timetable. (N.B. For safety, try not to travel at night, but if you do always try to travel with a group of friends).

BUS ENQUIRIES: School Route 811 Brisbane Transport 13 12 30 www.translink.com.au

Students must be in school uniform to be identified as “a student.” Brisbane City Council public transport has a “Go Card” system which is a pre-paid card system. Students will require a school ID card to be able to purchase this card. Please check details on the public transport GO CARD system on the following link: http://www.translink.com.au/go.php *** Please refer to appendix for up to date public transport timetables for the Cleveland train and Bulimba bus services. BICYCLES It is required by law that cyclists wear helmets and that bicycles are roadworthy.

6.9 Telephone and Internet Use

As part of the homestay agreement students must provide their own devices and organise their own personal internet and mobile phone plans to suit their requirements. There are 3 main providers of Internet and Mobile phones in Australia, they include Telstra, Optus and Vodafone, however they are free to choose whichever provider they like.

http://www.translink.com.au/

http://www.translink.com.au/go.php

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6.10 Medical If you feel sick or need to go to the doctor please talk to your Homestay family. They will look after

you and advise which Doctor to see. If you feel sick at school, tell your teacher and they will allow you to go to Student Services (Office)

where you will be allowed to lie down for a short while and then return to class or your Homestay parents will be contacted to arrange for you to go home.

If you are too sick to attend school after a period of two days you MUST SEE A DOCTOR PROVIDE THE SCHOOL WITH A MEDICAL CERTIFICATE. This certificate must be given to your form teacher or the office immediately on your return to school.

You are required to pay the medical bill but this can be claimed against OSHC.

7. EMERGENCY EVACUATION PROCEDURES 2018

General Teachers please discuss the necessity for Evacuation Procedures with your form class. Procedures are as follows: 1. The evacuation alarm is a continuous sounding of the alarm system, for no more than one-

minute duration; 2. The first teacher to observe the emergency sends:

Two (2) students to alert the rest of the wing; One (1) student to the office so that the alarm system can be sounded and the fire brigade

advised. 3 As each class is notified of the emergency, the teacher should take charge immediately and see

that:

Windows are left as they are (no time to close them) All doors are closed but not locked (to allow fire fighter access) Electrical appliances are switched off (don't endanger yourself) Science, Manual Arts, Home Economics and Art rooms are rendered safe.

4. Students are to be evacuated from rooms, then moved AS A CLASS GROUP without bags/ possessions, around the edges of the school (see map) and assembled in FORM GROUPS with their form teacher behind the tennis courts. Form rolls are to be marked. Students MUST be seated in FORM GROUPS and monitored by all teachers.

5. Students will be dismissed to return to class only by the Fire-Warden or Principal.

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8. SETTLING IN

Culture Shock…. The confusion that goes with living in a new country is called CULTURE SHOCK. It is a reaction most people experience when they are removed from their familiar surroundings. Culture shock is not always easy to notice because it usually builds up slowly and the signs are not always obvious. People experience culture shock to different degrees. Some don’t notice it at all, while others are affected very much. Some people go through it in the first month, while others don’t notice it until months later. This is a normal reaction! Here are some signs of culture shock: - you begin to dislike you host country, the school system and your host family. - you begin to spend a lot of time alone in your room - you are easily upset, can’t concentrate at school and sleep a lot. What you can do about it? - talk about how you are feeling with your host family, friends, or Mrs Lacaze. - try to keep busy - be aware that this is a normal reaction and talk it over with other international students. Australian Families are not all the same!!.... Australian families, like families everywhere, differ from each other in many ways. This is especially so because Australia is a multi-cultural country. It has been settled by people from all over the world, including Europe and Asia. There is freedom of religion in Australia and people practise many different religions (for example, Christianity, Buddhism, Islam, Hinduism, Judaism). In general, Australians live in nuclear families (that is, mother, father and children) rather that with grandparents, uncles and aunties, although they often have regular contact with their relatives. In recent years, the number of single parent families (one parent and children) and childless families (husband and wife only) has increased. Everyone Helps…. In Australia families do not normally have household help and frequently both parents work. Therefore, it is usual for all members of the family to be expected to help with household chores/tasks. These might include helping with food preparation and clean-up, keeping their own rooms clean. In many families, the children prepare their own breakfast. Expressing Emotions….. Australians tend to express their emotions openly. They are usually not embarrassed about showing other that they are angry, happy, sad, etc. Many Australians find it quite acceptable to openly disagree with another person’s opinion, as long as this is done in a non-aggressive, reasonable manner. In most case, it is also considered acceptable to discuss personal problems with other people, especially friends, family and trained professionals (e.g. guidance officers in schools). Australian parents encourage their children to say ‘please’ and ‘thankyou’ when they ask for something and to apologise

(say ‘I am sorry’) when they upset someone.

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Australian Homes …. Most Australian homes have a kitchen, living room, family room, bedrooms, laundry and bathroom. The bathroom usually contains a bath or shower or both. Sometimes the toilet is also located in the bathroom and toilet paper, not water is used. When Australians bathe, they usually do so in the bath or shower cubicle so water does not splash on the bathroom floor. If there are many people in the family and in times of drought, water is scarce and family members must limit the length of time they spend bathing. Insects…. Many Australian families have insects called cockroaches in their homes. Cockroaches are difficult to eliminate from homes as the Queensland climate is a perfect habitat for cockroaches. Seeing a cockroach is not a sign that a home is dirty. Sandflies and mosquitos are also insects that are common in Queensland. During the summer months around dusk, mosquitos and sandflies are most noticeable. Insect repellent applied to the uncovered skin will help prevent bites. Beaches….. Queensland has great beaches and experiencing them will be a great part of your stay. Australian beaches are often very rough compared to many overseas beaches. Below are some helpful hints to make your day at the beach as safe as possible:

- Read all the warning signs on the beaches - ALWAYS swim between the red and yellow flags – not outside. - Always swim with other people. - Beware of your ability in the water….. the surf can aware safe but can change

dramatically. - If you get into trouble, don’t panic. Stay calm, float with the current and raise your hand

so a lifeguard can see you. - The sun in Queensland is very strong, always wear a shirt, hat, sunglasses and sun

screen lotion at the beach.

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9. COMMUNICATING IN AUSTRALIA Examples of how to begin the sentence when:

Offering to help or do something Do you mind if I …. May I …. Would you like me to ….

Asking for help Excuse me, can you help me …. Excuse me, could you explain ….

Talking Politely Excuse me – (before you do or ask something) Sorry – (after you do something) – apologising Please – (to ask for something) Thank You – (to express gratitude)

Class Requests Examples: Excuse me, may I go to the toilet, please? Excuse me, can I please come to see you at lunchtime about my assignment? Excuse me, I didn’t understand that last time. Can you please explain it again for me?

10. IMPORTANT CONTACT DETAILS

ISP (Mrs Lacaze) After Hours and Emergency Phone Number: Mobile: 0412 173 090

Balmoral State High School: Phone: 3823 8588 Fax: 3823 8500 Email: [email protected] Student Absence Line: 3823 8555

Australia – Wide Emergency Phone Number (Police / Ambulance / Fire Brigade): 000

Other Useful Contacts EQI 3224 6952 DIMIA 1318810 www.immi.gov.au Q Rail & BCC Bus Information 131 230 (www.transinfo.com.au) Medibank 132 331

mailto:[email protected]

http://www.transinfo.com.au/

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Useful websites of interest……. http://www.ourbrisbane.com/see-and-do (Brisbane City Council site with loads of information on the suburbs and in and around Brisbane. Also advises “What’s On” in and around Brisbane. http://www.translink.com.au/ (Public transport information site – enter home address and destination i.e. Brisbane City and the site will offer differing options on how to reach prospective destination). http://www.translink.com.au/go.php (Go Card information for travel on public transport in and around Brisbane and also services access to the Gold Coast and Sunshine Coast for day trips) http://www.veoliatransportqld.com.au/index.php?id=364 (School Bus service and route information – Go Card is not able to be used on this bus service) http://rgr.cineplex.com.au/ Local Cinemas based in Balmoral/Hawthorne – low cost cinemas compared to cinemas located at Carindale Shopping Centre or Brisbane City Centre http://westfield.com.au/carindale/ Local shopping centre with numerous shops and eating areas, banks. Also a major “bus exchange” centre. www.bom.gov.au Access the local weather for Brisbane.

http://www.ourbrisbane.com/see-and-do

http://www.translink.com.au/

http://www.translink.com.au/go.php

http://www.veoliatransportqld.com.au/index.php?id=364

http://rgr.cineplex.com.au/

http://westfield.com.au/carindale/

http://www.bom.gov.au/

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APPENDIX

INTERNATIONAL STUDENTS PROGRAM

HOMESTAY STUDENT NOTICE TO VACATE

Date ________________ __ To: Homestay Provider Name ________________________________________ Homestay Provider Address ________________________________________

________________________________________

________________________________________ Dear Mr / Mrs ____________________ I hereby give two (2) weeks notice that I wish to vacate my current Homestay premises, Effective date ___________________ Yours sincerely, _________________________ _________________________ International Student Name Mrs. Gerowyn Lacaze Deputy Principal International Student Co-ordinator

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APPENDIX

INTERNATIONAL STUDENTS PROGRAM

COMPLAINT/ GRIEVANCE PROCESS

When any Complaint/Grievance is received the nature of the complaint is to be recorded on

the form below.

There are a variety of levels to which the Complaint/Grievance should be managed.

The Homestay Coordinator, Year Coordinator, HOD or ESL teacher will manage Complaints/

Grievances of a low level nature.

Complaints/Grievances of a higher level will be referred directly to the Deputy Principal who

will consult with the principal.

Examples of Complaints/Grievances:

Low Level Complaint/Grievance

School Coordinator

High Level Complaint/Grievance

Deputy Principal

Homestay Issues of a general nature

Food, Distance, Suitability

Homestay issues of a serious nature

Abuse (verbal/sexual), health

Student/student complaint Serious student/student issues such as

assault

Teacher/Student complaint Teacher/Student abuse

Lack of teacher support Stolen Items

Problems with payments Financial issues affecting payment

Problems with attendance recording Contact from overseas family

Issues about meeting deadlines for

school work

Contact from EQI about a student

Subject performance Issues about legal problems including

tenancy agreements

Homestay contact about money, phone

usage.

Failure to keep regular hours

At all times the student has the right to approach the Deputy Principal attached to

International Students or the Principal themselves if they feel issues are not

appropriately addressed.

The Deputy Principal responsible for International Students meets regularly with the other

teachers connected with the program to discuss issues and deal with any complaints or

grievances that have arisen.

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APPENDIX

RECORD OF COMPLAINT Original to be filed in Administration files.

Student’s Name: __________________________________ Roll Class _________

Type ______________________________________________________________

Date Complaint Lodged _______________________________________________

Teacher ____________________________________________________________

Coordinator _________________________________________________________

INFORMAL COMPLAINT RECORD (Attach supporting evidence if desired)

1. Student’s Statement

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

_______________________________________

Student’s Signature: _________________________________ Date: ___________

2. Teacher’s Response & Decision

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

_______________________________________

Teacher’s Signature: _________________________________ Date: __________

3. Head of International Students Response & Decision:

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

_______________________________________

HOD’s Signature: ___________________________________ Date: ___________

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APPENDIX Balmoral State High School - FORMAL COMPLAINT RECORD

4. Principal’s Response & Decision

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

_________________________

Principal’s Signature: __________________________ Date: ______________________

Student’s Signature: ___________________________ Date: ______________________

Coordinator’s Signature ________________________ Date: ______________________

Deputy Principal Signature: _____________________ Date_______ _

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international student handbook - … · complaint /grievance process ... mrs linda galloway...

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