AN INTERNSHIP REPORT

ON

Structured Standard IT Infrastructure & Security Solution: A

Study on Royal Tulip Sea Pearl Beach Resort & Spa [This report has been prepared as a partial fulfillment of the Degree of Masters of Business Administration]

Md. Mahabub Alom

SUPERVISED BY

Assistant Professor (Marketing)

Md. Anwar Hossain

SUBMITTED BY

ID: 1437MBA01274

DEPARTMENT OF BUSINESS ADMINISTRATION

MANARAT INTERNATIONAL UNIVERSITY

Date of Submission:

Page i

Letter of Transmittal

Md. Mahabub Alom

Assistant Professor (Marketing)

Department of Business Administration

Internship Supervisor

Manarat International University

Subject: Submission of the internship Report on: “Structured Standard IT Infrastructure & Security Solution for Royal Tulip Sea Pearl Beach Resort & Spa.”

Sir,

AssalamuAliakum,

It is my great pleasure that I have the opportunity to work on the project, which is “Structured Standard IT Infrastructure & Security Solution for Royal Tulip Sea Pearl Beach Resort & Spa” to you under the Department of Business Administration, Manarat International University.

Preparing this report has been extremely challenging, interesting and rewarding experience. Now we can understand and utilize the key terms of Structured Standard IT Infrastructure & Security Solution at IT sector. I would like to express my deepest gratitude to you for providing me with such an opportunity.

I have tried my best to make this report as comprehensive and informative as possible within the time allowed to me. Due to various constraints there may be some mistakes for which I consent your apology.

Thank You for your kind consideration.

Sincerely yours,

Md. Anwar Hossain

ID: 1437MBA01274

Department of Business Administration

Manarat International University

Page ii

Certificate of the Supervisor

This is to certify that the Internship Report on “ Standard IT Infrastructure & Security

Solution for Royal Tulip Sea Pearl Beach Resort ”

Md. Mahabub Alom

Assistant Professor (Marketing)

Manarat International University

has been prepared by Md. Anwar

Hossain (ID: 1437MBA01274) as a partial fulfillment of the requirement of Masters of

Business Administration (MBA) degree from the Department of Business Administration

of Manarat International University.

The report has been prepared under my guidance and is a record of bona fide work

carried out successfully. I wish him every success in life.

…………………………...

Signature of the Supervisor

Page iii

Declaration of the Student

This is declare that the report of Internship by me after the completing of three months of internship at Royal Tulip Sea Pearl Beach Resort & Spa with Standard IT Infrastructure & Security Solution and a comprehensive study of the existing activities at Royal Tulip Sea Pearl Beach Resort.

I also declare that this paper is my original worked and prepared for academic purpose which is a part of MBA and the paper may not be used in actual market scenario.

.…………………………. Md. Anwar Hosssain

ID: 1437MBA01274

Masters of Business Administration (MBA)

Manarat International University

Page iv

Acknowledgement

First of all, I wish to express my gratitude to the almighty ALLAH for giving me the strength to perform my responsibilities as an intern and complete the report within the stipulated time.

I am deeply indebted to my Faculty Advisor Md. Mahabub Alom, Assistant Professor (Marketing), Manarat International University, for her whole-hearted supervision during my organizational attachment period. I am also grateful to Mr. Mahmud Hasan, as my organizational supervisor. It would have been very difficult to prepare this report up to this mark without their guidance.

My gratitude goes to entire Department of Business Administration, of Manarat International University for arranging Internship Program that facilitates integration of theoretical knowledge with real life situation.

Last but not the least, I would like to convey my gratitude to Forhad Rabbi (IT Consultant), Manash Mitro (MEP Consultant), Mobin Uddin Mohammad Helaly (Architecture) for helping me in furnishing the report. Moreover, I would also like to express my gratitude to my Royal Tulip Sea Pearl Beach Resort fellows, seniors and colleagues who gave me good advice, suggestions, inspiration and support. I must mention the wonderful working environment and group commitment of this organization that has enabled me to deal with a lot of things.

Page v

Executive Summary

This report is prepared on the basis of my three-month practical experience at Royal

Tulip Sea Pearl Beach Resort & Spa. This internship program helped me to learn about

the practical scenario of a hospitality company IT Infrastructure. Royal Tulip Sea Pearl

Beach Resort & Spa is located on Inani beach, Cox's Bazar with lush green hills rise

from the east and endless sea stretching on the west, the resort offers panoramic visuals

of Bay of Bengal. The resort offers 493 luxuriously appointed rooms & suites with

comfort of kitchenette, mysticism of infinity pool & luxury of Jacuzzi. Nestled in the

heart of nature along the world’s longest natural sandy beach, the resort is spread over 15

acres, set amidst organic orchards bearing a vast selection of tropical fruits,

immaculately manicured landscaped gardens and water bodies. Apart from its two

swimming pools (one exclusively for ladies) the resort boasts of a plethora of indoor &

outdoor activities for both adults and kids which include an internationally acclaimed

water park, tennis & badminton courts, 3D movie hall, billiards, amphitheatre, a

luxurious spa and a well-appointed gym. This report has been presented based on my

observation and experience gathered from the company. The organization has many

divisions and departments but he focus is given more on the level of employee

satisfaction in Technical Division as I only got the opportunity to work in this division.

The objective of the report is to find out the procedure of Standard IT Infrastructure &

Security Solution in the IT sector which is doing digitalization of much business

organization.

The main objective of the study is to find out the Standard IT Infrastructure & Security Solution.

The main findings of the study are: they have employer lacking. Their financial performance is growing up day by day. Their employer does their daily work very smoothly. Their working ability is slow because of shortage of enough employers. Their front desk officer is only one person, so this one and only front desk officer can’t do work sufficiently.

The recommendations for study are: they should recruit some officers. They should recruit about two front desk officers who will be experienced and the work will be done at the easiest way. If their front desk officer will be two persons they could divide their work equally and the working ability will get the high power.

Page vi

Table of Contents

PARTICULARS Page No

Letter of Transmittal i

Certificate of the supervisor ii

Declaration of the student iii Acknowledgement iv Executive summary v Table of contents vi– vii

CHAPTER ONE: INTRODUCTION

1.1 Statement of the research problem 2

1.2 Objectives of the Study 2

1.3 Methodology of the Study 2

1.4 Limitations of the Study 3

CHAPTER TWO: PROFILE OF THE ORGANIZATION

2.1 Historical Background 5-7

2.2 Vision of Seapearl 8

2.3 Mission of Seapearl 8

2.4 Objectives 8

2.5 Quality Practices 8

2.6 Structures 9

2.7 Management 9-10

2.8 Financial Information and Achievements 11-13

2.9 SWOT analysis 14

CHAPTER THREE: Structured Standard IT Infrastructure & Security Solution

3.1 Introduction 16

3.2 Objectives 16

Page vii

3.3 Overview of Structured standard IT infrastructure & Security System 16-17

3.4 Property Management System (PMS) 18

3.5 Wi-Fi & Hot Spot Solution 18-19

3.6 Video Conferencing 20

3.7 IP PABX System 20

3.8 Video Surveillance 21

3.9 Data Center (DC) & Disaster Recovery (DR) 22

3.10 Data Security 23

3.11 Network Security 23

3.12 Confidentiality and Security policies and practices 23-24

3.13 Web Content Management 24

3.14 Email Management 24

CHAPTER FOUR: FINDINGS, RECOMMANDATIONS & CONCLUSION

4.1 Findings 26

4.2 Recommendations 26

4.3 Conclusion 27

Standard IT Infrastructure & Security Solution Page 1

CHAPTER 1 INTRODUCTION

Standard IT Infrastructure & Security Solution Page 2

1.1 Statement of the research problem:

The work to be done is to find out the Standard IT Infrastructure & Security Solution of Royal Tulip Sea Pearl Beach Resort & Spa from the employees who within the organization. This is tried best to perform well to find out the works done by the officers and employees of the institution.

1.2 Objectives of the Study:

Broad Objective: The main objective of the study is to find out the Standard IT Infrastructure of Royal Tulip Sea Pearl Beach Resort & Spa.

Secondary objective: the secondary objectives of the study are as follow:

To find out the procedure of IT Infrastructure.

To recommend some solution against the problems of IT Infrastructure.

To find out the impact and prospect of IT Infrastructure & Security Solution.

1.3 Methodology of the Study:

Source of data

In order to make the report more analyzed and presentable data are collected from two sources and are used to make the presentation for the report. The sources used to collect data are given below.

The “primary Sources” are as follows-

Through practical work from my internship period. Collected data from the Officers.

The “Secondary Sources” are as follows-

Project survey Internet Lecture sheets provide by the course instructor. Reference text books. Previous term papers and assignment.

Standard IT Infrastructure & Security Solution Page 3

Presentation of data

Descriptive table and graph was used to analysis the data. There are some graphical tools and some tables are mostly used for presentation of the data and information.

1.4 Limitations of the Study

The limitations of the study are as follows:

Some employers were too busy with their daily work. There was no assistant for the study. Financial facilities and references are limited to get information. Few limitations were seen from the managers due to their confidentiality.

Standard IT Infrastructure & Security Solution Page 4

CHAPTER 2 AN OVERVIEW OF

Royal Tulip Sea Pearl Beach Resort & Spa

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2.1 Historical Background:

Royal Tulip Seapearl Beach Resort & Spa Is an international standard eco friendly 5 star resort from where I have completed my Internship. I have submitted my curriculum vitae to Seapearl and there I have selected to join as an interne. From on the first day I was offered to look for its IT Infrastructure Project. This resort had gone through a very adventurous journey since its beginning and its financial crisis have been awful. In this case the whole story of Royal Tulip Sea Pearl Beach Resort & Spa will be described highlighting its financial struggle.

The Beginning: The project envisages setting up of an international 5-Star Standard Hotel and Beach Resort at Inani Beach, Cox's Bazar under the name and style of "Royal Tulip Sea Pearl Beach Resort & Spa". The project will consist of 493 rooms for residential accommodation including 149 timeshare rooms/suites with all other international quality facilities such as Spa, Bar, Bar-B-Q, Water Sports, Swimming Pools, Children Amusement, Restaurant, Coffee Shop, Lobby, Landscaping, Gym, Indoor-Outdoor games Water Park, A.C. Shuttle Tourist Bus for Pick-up & Drop services and Sight Seeing, Laundry, Car Parking Space, etc. The project after implementation will create job opportunities for 360 personnel of different categories. The project is affiliated with Interval International (II), an operating segment of Interval Leisure Group, Inc. (Nasdaq: IILG), a leading global provider of membership and leisure services in the vacation industry. Project Company : Sea Pearl Beach Resort & Spa Ltd.

Name of the Resort : Sea Pearl Beach Resort & Spa

Registered Office 4, K. B. Ismail Road Mymensingh

Site Office : Inani Beach, Cox's Bazar

Corporate Office : FR Tower (18th floor) 32, Kemal Ataturk Avenue Banani, Dhaka-1213

Business : Hospitality

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ACCOMODATION AND HOTEL ROOMS

Type of Room Room Size in sft. Total Suite Executive 549 230 Studio 744 168 One Bedroom With Kitchenette 1029 80 Two Bedroom With Kitchenette 1425 12 Honeymoon Suite 2766 2 Presidential Suite 3350 1 Total Room 493

The Green Hotel Concept: Hotel industry has recently taken a step forward by going green to help in cleaning the environment. By going GREEN means saving water, saving energy, money & saving earth.

Green Hotels, also called Ecotels Hotels, are becoming a global phenomenon. Hotels around the ware making a huge effort to conserve natural resources by lowering their consumption of energy and water as well as implementing responsible waste management methods. Green Hotels are the hotels that use energy, water and materials efficiently in an environmentally friendly manner without compromising on the quality in the service. Steps have already been taken for green hotel certification & audit. The step towards green hotel certification by the tourism industry is bringing growth in the economy and helping to keep the environment safe and healthy. Environment friendly practices currently practiced by hotel industries go hand in hand and help in harmonizing tourism and sustainability in the environment.

Bird’s eye view of the building - night vision

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Standard IT Infrastructure & Security Solution Page 8

2.2 Vision of Seapearl: Royal Tulip Seapearl Beach Resort & Spa proposed to establish itself as an “International

5 Star Standard Eco Green Resort” to produce all other international quality facilities such

as Spa, Bar, Bar-B-Q, Water Sports, Swimming Pools, Children Amusement, Restaurant,

Coffee Shop, Lobby, Landscaping, Gym, Indoor-Outdoor games Water Park, A.C. Shuttle

Bus for Pick-up & Drop services and Sight Seeing, Laundry, Car Parking Space, etc.

2.3 Mission of Seapearl: To provide Bangladeshi families with a superb vacation programme in 5 star luxurious

resort in Bangladesh and to provide benefits through international affiliations of Bengal

Vacation Club Ltd (which is the marketing arm of Royal Tulip Seapearl Beach Resort &

Spa). We will ensure best quality possible with the best facilities at the best price. We are

committed to be green and Eco-Friendly as possible. Our members will get the best

service and the best expanded to give our members more choice within Asia and

Internationally.

2.4 Objectives:

Royal Tulip Seapearl Beach Resort & Spa started its commercial operations as a

International Five Star Resort with the objective of offering five star spa and beach resort

with a perfect blend of luxury & comfort for the modern day business and leisure traveler

services at competitive prices.

To Provide Extra Ordinary Facilities To Tourist With Pleasure, Fun And Amenities.

To Sustain The Financial Growth.

Contribute Significantly For Socio-Economic Growth Of Bangladesh.

To Preserve And Maintain Eco-Friendly Environment Throughout The Resort.

2.5 Quality Practices:

ISO 9001: 2008 (Certified)

ISO 27001 (Audited)

ISO 20001 (Under Audit)

Standard IT Infrastructure & Security Solution Page 9

2.6 Structures:

2.7 Management:

For a successful and efficient operation of Sea Pearl Beach Resort & Spa, it is essential

to have a well knit organization of competent and qualified resort managers,

executives and supervisory personnel. Contacts and flow of information between

people and departments of the resort should be carried out in the simplest & most

direct way as practicable.

The proposed organization and staffing has been depicted in the Organization Chart

(shown below) based on that approach. The vertical structure clearly defines the chain

of command and is self explanatory.

Figure: Operational Organization Chart

Board of Director

Executive Committee

CEO

Directo

Director HR & Admin

Director Finance

Director Operation

Director Marketing

GM Marketing

Development

GM Operation & Maintenanc

GM Finance & Accounts

GM Sales & Research

Coordinator

GM Open Research /

Account Development

GM National Sales

(2)

Manager PR & Communication

Manager Online

Marketing

Standard IT Infrastructure & Security Solution Page 10

While the Organization Chart clearly defines the structure, lines of responsibility,

functions, authority & accountability, they do not limit the channels of

communications, Contacts or flow of information between or amongst the employees of

the resort . Infact, the human resources policy would permit and expect the exercise

of common sense and good judgment at all organizational levels in determining the

best channels of contact for efficient handling of the resort's work. The managers &

executives will have sufficient previous experience running their respective

departments in similar quality resorts or hotels.

The General Manager would be the operational head of the resort. He would be

reporting to the Managing Director. There would be five managers reporting to

him: Manager Operations, Manager Finance & Administration, Manager Marketing,

Manager Food & Beverage, and Manager Maintenance.

In the Operations Department (115 persons) including the Executive Housekeeper,

Asst. Mgr. Laundry, Fun Rangers, Medical Officer, Sports activity/spa assistants/life

savers etc. will report to Manager Operations.

In Food & Beverage Department (120 persons), the executive chef, baker, production

& service staff etc. will report to the Manager Food & Beverage.

In Maintenance Department (55 persons), the electrical & mechanical engineers,

plumbers, electricians, mechanical, pool service staff, sewerage treatment staff,

gardeners, lifts operators, boiler & generator operators will report to Manager

Maintenance.

In the Marketing Department 10 persons) the sales executives & guest relationship

officers will report to the Manager Marketing.

In Finance & Administration Department (60 persons) the Manager HR, Security

Supervisor, Asst. Mgr. Purchase, Asst. Manager Accounts, cashiers, nite auditors etc.

will report to Manager Finance.

It may be noted that few key persons will be recruited from outside Bangladesh -

either from India or South East Asia viz. the GM, F&B Manager & Executive Chef

The General Manager will have the necessary quality experience in operating

mixed use 5-star hotel or timeshare resort. The Food & Beverage Manager and the

Executive Chef will also have necessary 5-star hotel/resort operational experience.

Totally, there will be 363 people working in the resort.

Standard IT Infrastructure & Security Solution Page 11

2.8 Financial Information and Achievements

Profitability potential of the project has been estimated for five years based on the

following assumptions

1. The project will run 360 days in a year considering 180 days as peak season & Rest

180 days as off-peak season.

Assumptions for Calculation of Revenue:

2. In peak season capacity will be achieved gradually @90%, 95%, 95% & 100% In the

1st, 2nd, 3rd & 4th year operation and onwards.

3. In Off-peak season capacity will be achieved gradually @50%, 55%, 60% & 60% In

the 1st, 2nd, 3rd & 4th year operation and onwards.

4. Discount @40% will be allowed in the Off-peak season.

5. Room/Suite under time sharing system will be sold out within 8 years considering

12.50% sale every year of commercial operation In order to match cost with revenue.

6. On an average 493 persons/guest will take food & beverage every day and they Will

spend US$ 20 per day per person. Besides, 35% guest will avail Room service. Facilities

and for which they will pay additional charges of US$ 18.00.

7. On an average 30% guest will avail Bar Facilities & pay $18 per person.

8. On an average an amount of US$ 3,000 will be earned every day from indoor-outdoor

games, gym, swimming, riding, sightseeing, laundry, telephone, etc.

9. Sales commission @20% on sales has been proposed to be allowed for sale of

Rooms/suits under time share system.

10. As per Government policy the project will enjoy tax-holiday benefit for 5 years and

to avail this benefit, it will have to invest 40% of Net Operating Profit to sister concerns

& stock market. It will receive return @ 6% p.a. when bank rate is 5% as per prevailing

banking norms of the Country (1% above the Bank Rate).

11. The project initially planned for 10 Years of life without any major renovation.

Project revenue will come in 2 (Two) major ways. One from sale of time sharing and

other from regular rental of the rooms & other services.

Standard IT Infrastructure & Security Solution Page 12

A) Time sharing

Revenue from Time Sharing from 149 rooms for 25 years for 35 weeks a year will come

as follows:

Type of Room Number of Room

No. Of Member

Unit Sale Price (In US$)

Total Revenue (In US$)

01. Studio 77 2695 (77x35)

9425 25,400,375

02. One Bed Room With Kitchenette

60 2100 (60x35)

11780 24,738,000

03. Two Bed Room With Kitchenette

12 420 (12x35)

14000 5,880,000

Total 149 56,018,375

Thus, there will be no time sharing revenue accruing for 149 rooms out of total 493

rooms for 35 weeks in each year within 25 years.

B) Daily Rental Basis

Type of Room No. of Room

Working days/Year Daily Rent in US$

Peak

Season

Off-Peak

Season

Peak

Season

Off-Peak

01. Executive 230 180 180 145 87

02. Studio 91 180 180 145 87

03. One Bed Room 20 180 180 180 108

04. Honey Moon 2 180 180 290 174

05. Presidential 1 180 180 435 261

06. Studio (Time Sharing) 77 58 57 145 87

07. One Bed (Time Sharing) 60 58 57 180 108

08. Two Bed (Time Sharing) 12 58 57 220 132

Standard IT Infrastructure & Security Solution Page 13

C. Revenue from Other Services : Annual Revenue from other Services Amount in US$

01. Lunch, Dinner, Tea, Coffee, Snacks, etc. US$ (493 x 20 x 360) 3549600 02. Room Service Sales USD $ (493X35%X18X360) 11181124 03. Bar (National & International) Sales USD $ (493X30%X18X360) 958392 D. MOD : Indoor & Outdoor Games, Swimming, Laundry Services, Telephone Services, etc. USD $ (3000X360)

1080000

Amount in US$

Profitability Forecast

Item 1st Year 2nd Year 3rd Year 4th Year 5th Year Sales Revenue 24452265 25637704 26123696 26823143 26823143 Gross Profit 16132520 16985298 17235849 17697076 17636411 Net Operating Profit 12410442 12080607 11368901 12139397 12401930 Net Profit after Return on Investment

7446265 7546215 7409126 8144277 8593142

Ratios : Gross Profit to Sales 66% 66% 66% 66% 66% Net Operating profit to Sales 51% 47% 44% 45% 46% Net Profit to Sales 30% 29% 28% 30% 32% Return on Equity 21% 17% 14% 13% 12%

2.9 SWOT Analysis

2.9.1 Strengths

First 5 star resort & destination spa in Bangladesh.

It will be the first International Time Sharing concept resort in Bangladesh. It

will be affiliated with Interval International (II).

All modern facilities to be available for foreigners as well as for local people.

Top quality accommodation with state of the art hospitability.

Lucrative location in Cox's Bazar.

Sponsors are innovative and have experiences in operating both hotel &

construction business.

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2.9.2 Weakness

International Time Sharing concept is the new concept to be implemented for the

first time in Bangladesh. As such, marketing of this concept will be somewhat an

attractive and at the same time a challenging task. The initial response has,

however, been very encouraging because of vacation ownership and international

exchange through Interval International and also return on investment if they not

use the exchange.

2.9.3 Opportunities

As the Cox's Bazar is the longest beach in the world and famous for its natural

beauty and climate, more and more tourists are expected to visit in forthcoming

years. Moreover, in recent days, there has been considerable excitement and

awareness built up through selection of new seven (7) nature's wonders around the

globe, (please visit http://wtivw.vote7.com/n7w/nature to learn more in this

regard). Thus, being a contestant in the seven wonders of the world, Cox's Bazar

has drawn much attention and is likely to draw more tourists to Cox's Bazar in

coming days.

As more investors are coming to invest in our country especially in Dhaka,

Chittagong and other parts of the country, so more accommodation is

required to accommodate these new tourists.

Government has also declared a zone near the sea as "Hotel Motel Zone" to

build only hotels to provide comfort to the tourists visiting Cox's Bazar.

2.9.4 Threats

Unforeseen acts of God like natural disaster may impose threat to the

implementation and operation of the project. However it may be noted that

ALL resorts have been running successfully till date.

Standard IT Infrastructure & Security Solution Page 15

CHAPTER 3 Structured Standard IT Infrastructure & Security

Solution of Royal Tulip Sea Pearl Beach Resort& Spa

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3.1 Introduction:

This report consist of an overview of Royal Tulip Sea Pearl Beach Resort & Spa

Structured standard IT Infrastructure & Security System.

3.2 Objectives:

Information technology plays an important role in today’s business world. Majority of

the companies rely on this for the purpose of data processing, fast communications and

acquiring market intelligence. Information technology helps business improve the

processes of business it drives revenue growth, helps them achieve cost efficiency and

more importantly, ensures they increase revenue growth while maintaining a competitive

edge in the market place. As a business owner, you have to decide whether information

technology is for you or not and the only way to do this is by looking at some of the

factors that make it essential.

3.3 Overview of Structured standard IT infrastructure & Security System:

Enterprise Network

Enterprise Servers & Storage

Fiber Optic Structured Cabling

Data Center Services

Disaster Recovery Solutions

Infrastructure Development (Active Directory, Exchange, Internet Information

Services, Internet Security and Acceleration Server)

Property Management System (PMS)

Video Surveillance & Security System

Wi-Fi & Hot Spot

IP PABX System

Video Conferencing

Standard IT Infrastructure & Security Solution Page 17

Seapearl Network Diagram

Standard IT Infrastructure & Security Solution Page 18

3.4 Property Management System (PMS) In the hospitality industry a property management system also known as a PMS is a

comprehensive software application used to cover some basic objectives such as

coordinating the operational functions of front office, sales and planning etc.

PMS Standard Modules & Interfaces:

Front Office Management

Points of Sale (Console Based/Touch POS)

Accounts Receivables

Telephones Management & Call Accounting

Materials Management

Food & Beverages Costing

Banquets & Conferencing

Financial Management + Fixed Assets + Gate Pass

Human Resources & Payroll Management

Sales & Marketing

Maintenance management

EPABX interface

Envy Dine / E- Menu 3.5 Wi-Fi & Hot Spot Solution

Wi-Fi is simply a trademarked term meaning IEEE 802.11x. The false notion that the brand

name "Wi-Fi" is short for "wireless fidelity" has spread to such an extent that even industry

leaders have included the phrase wireless fidelity in a press release.

Wi-Fi, also spelled Wifi or WiFi, is a local area wireless technology that allows an electronic

device to exchange data or connect to the internet using 2.4 GHz UHF and 5 GHz SHF radio

waves.

Long range wireless

Out-door AP High Power Dual Band

Concurrent ceiling mount AP

Standard IT Infrastructure & Security Solution Page 19

A Hotspot is a physical location that offers Internet access over a wireless local area

network (WLAN) through the use of a router connected to a link to an Internet service

provider. Hotspots typically use Wi-Fi technology. A hotspot is differentiated from a

wireless access point, which is the hardware device used to provide the wireless network

service. In Royal Tulip Sea Pearl Beach Resort Using 24 online Device for hot spot

service. This 24online device overview are below:

24online, one of the leading solutions of Elitecore, has been developed and engineered to

cater the advanced needs of different types of hotels all over the globe. 24online

Hospitality Internet Access (HIA) is compatible to integrate with any property

management system (PMS) and accommodate properties with 5 - 5000 rooms. And

being in this industry for a while, 24online very well understands necessities and

challenges of current hospitality segments and demands of guests looking for highly cost

effective internet access in the hotel premises. 24online addresses the rising need of

solution for hotel & guest management, seamless roaming internet facility, secured

service provisioning, and coupon based internet billing with additional revenue

Generating options.

Standard IT Infrastructure & Security Solution Page 20

3.6 Video Conferencing

Help your people collaborate from anywhere. Video conferencing help you catch every

nuance and get more done. Make every meeting count and reduce operational costs for

everything from sales and product development to doctor-patient consultations and

teacher-student sessions.

It is a process of interactive telecommunications which allows two or more

locations to interact via two-way video and audio transmissions simultaneously.

Any corporate meetings with the clients/colleagues who are sitting anywhere

(home or abroad outside the office need this solution.

It increases productivity, saves time and makes effective face to face virtual

collaboration.

3.7 IP PABX Systems

IP-PBX provides robust call control, extensive features and supports a wide range

of innovative desktop devices and applications.

It adds feature-rich IP communications and advanced user application to

corporate local and wide area networks (LAN/WAN)

It integrates rich call-handling, telephony features and networking built on three

decades as leader in voice communications.

Standard IT Infrastructure & Security Solution Page 21

3.8 Video Surveillance

Surveillance is the monitoring of the behavior, activities, or other changing information,

usually of people for the purpose of influencing, managing, directing, or protecting them.

This can include observation from a distance by means of electronic equipment (such as

CCTV cameras), or interception of electronically transmitted information (such as

Internet traffic or phone calls); and it can include simple, relatively no- or low-

technology methods such as human intelligence agents and postal interception.

Surveillance is used by governments for intelligence gathering, the prevention of crime,

the protection of a process, person, group or object, or for the investigation of crime. It is

also used by criminal organizations to plan and commit crimes such as robbery and

kidnapping, by businesses to gather intelligence, and by private investigators.

Surveillance is often a violation of privacy, and is opposed by various civil liberties

groups and activists. Liberal democracies have laws which restrict domestic government

and private use of surveillance, usually limiting it to circumstances where public safety is

at risk. Authoritarian government seldom have any domestic restrictions; and

international espionage is common among all types of countries.

The arrows in the diagram indicate the direction of the connection

Standard IT Infrastructure & Security Solution Page 22

3.9 Data Center (DC) & Disaster Recovery (DR)

A data center (sometimes spelled datacenter) is a centralized repository, either physical

or virtual, for the storage, management, and dissemination of data and information

organized around a particular body of knowledge or pertaining to a particular business.

Main Features of Data Center (DC)

Full 3 Phase UPS

Monitor the status of UPS through Internet to take proactive action when the

electricity supply fails.

In times of power failure when 1 UPS shuts down by running for a long time,

immediately another one starts up automatically.

Diesel Generator Built into the basement of the Network Center

Dedicated 24 hour data center security guards

Physical and electronic tag key access (entries are logged)

24 hour CCTV access and recording

Fully passive proactive fire prevention and fighting facilities

Primary DC- Cox’s Bazar, Backup DC- Banani Dhaka.

Disaster recovery (DR) involves a set of policies and procedures to enable the recovery

or continuation of vital technology infrastructure and systems following a natural or

human-induced disaster.

Seapearl Data Center Network Diagram

Standard IT Infrastructure & Security Solution Page 23

3.10 Data Security

Data security protecting data, such as a database, from destructive forces and from the

unwanted actions of unauthorized users.

3.11 Network Security

Network Security is the process of taking physical and software preventative measures

to protect the underlying networking infrastructure from unauthorized access, misuse,

malfunction, modification, destruction, or improper disclosure, thereby creating a secure

platform for computers, users and programs to perform.

Motion detection: After detecting any motion at undesired time or place, it

immediately sends SMS and email to designated people mentioning the particular

area where the motion has occurred.

Provides comprehensive protection against most email borne threats that van

cripple network if left unprotected.

Network monitoring auto discover entire network

It groups devices into intuitive maps, monitor network in real-time, alert

instantaneously on failure and provide comprehensive reports and graphs.

3.12 Confidentiality and Security policies and practices

Each person and each team using Slack expects their data to be secure, confidential, and

private. We understand how important this is to our customers and work to the best of

our abilities to ensure all three expectations are met. Please review the information below

regarding our current policies and practices, along with our Privacy Policy and Terms of

Service. This is a living document and we will update it as our service evolves and

industry practices change.

As a company, we use the Slack service for nearly all of our communication. Ensuring

that the Slack service remains secure is vital to protecting our own data. The security of

your information is required for our success as a business. Below are some details on our

security practices. The security safeguards that we use to protect your data vary based on

the sensitivity of the information that we collect, process and store and the current state

of technology.

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The highest security risk to any system is usually the behavior of its users. We want to

provide you with the tools you need to protect your own data. For example, we log every

time your account is signed in to, noting the device used and location of the connection,

and make these access logs available to you.

Team administrators can review consolidated access logs for the whole team. We also

make it easy for each user to remotely close all Slack connections and sign out all

devices authenticated with their Slack credentials at any time (so if you or one of your

teammates lose your phone or laptop, you don't have as much to worry about).

We will continue to roll out additional features which afford you more control over the

security of your own Slack team. We will also be adding more options for team

administrators to set internal security policies, such as establishing password strength

requirements or requiring use of PIN-lock functionality for Slack’s mobile apps.

3.13 Web Content Management

A web content management system (WCMS) is a software system that provides

website authoring, collaboration, and administration tools designed to allow users with

little knowledge of web programming languages or markup languages to create and

manage website content with relative ease.

3.14 Email Management

Email management is a specific field of communications management for managing high

volumes of inbound electronic mail received by organizations. Today, email

management is an essential component of customer service management. Customer

service call centers currently employ email response management agents along with

telephone support agents, and typically use software solutions to manage emails.

Compatible with all mail servers and mail server software

Saves on network bandwidth

Reduces mail server load by 60-90% or more

Emails can be sent from any location in the world

Global SMTP is fully compliant with business existing email software (Outlook,

Windows Mail etc)

Huge daily mail capacity

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CHAPTER 4

FINDINGS, RECOMMANDATIONS & CONCLUSION

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4.1 Findings:

While preparing the report and working in the Royal Tulip Seapearl Beach Resort & Spa at Standard IT Infrastructure & Security Solution, I have attained different kinds of experience. After working practically, as well as, collecting and analyzing the data I have got some findings and recommendations. The findings are given in below: Their financial performance is so good because they are increasing their

performance day by day.

Their every employer is supportive to provide good information to the client. .

They have lacking of enough employees.

They have not enough servants for each department to do small types of work such as to deposit money to bank or to give some letter to the other company.

They are using the officers to do this kind of work and the officers often feel extra burden by doing this kind of work.

Their overall performance is good than other company.

4.2 Recommendations:

After completing my internship at Royal Tulip Seapearl Beach Resort & spa, I have realized that Royal Tulip Seapearl is Well-organized and tries to provide its best service to the customers. Nevertheless, there are still some problems on which Royal Tulip Seapearl should put an eye to solve them. Otherwise, these may cause huge loss or create a barrier for the future prospect. I hope that these recommendations would be helpful for Royal Tulip Seapearl Beach Resort & Spa:

Training for employee can be arranged to create efficient employee.

Upgrading of products should be done frequently.

Decision maker should focus on other factors when they will set their target of profit.

They should recruit some expert employee.

They should recruit two more servants for the sales and accounts department.

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4.3 Conclusion:

Hospitality major, Golden Tulip Hotels has further expanded its bouquet of premium hotels

with the opening of the Royal Tulip Sea Pearl Beach Resort & Spa, Cox's Bazar, Bangladesh,

an eco-friendly luxury hotel. The new 493-room luxury beach resort will be managed by The

Golden Tulip Hotels under the chain’s Royal Tulip 5-star luxury brand. Located around one

of the popular tourist destination of Cox’s Bazar in Bangladesh, the beautiful Inani Beach

attracts tourists across the world.

Royal Tulip Seapearl Beach Resort & Spa is a pioneer of the Standard IT Infrastructure & Security System in Bangladesh and after conducting to this report, it indicates that the business has a good feasibility and the business has sustainability too. Though the report shows the business has profitability but that can be a cause for its decline. And report further concludes that the business will face problems regarding Upgrading and Lack of Skilled employees. So, the Standard IT Infrastructure should take some steps to counter these problems and enrich the nations IT sector.