internship report on nbp 2(1… · web viewfirst of all i will thank to ch. nazir ahmad principal...

Submitted to:

Prof. Ch. Nazir Ahmed

Submitted By:

Muhammad Imran ShahidRoll NO 170M.Com (Finance)

Hailey College Of Commerce

University Of The PunjabLahore.

National Bank Of Pakistan 2

DEDICATION

This Report is dedicated to

My Dear ParentsMy Dear Friends

& My Honorable

TeachersWhose Guidance is Always

With me.

An Internship Report Hailey College of Commerce


ACKNOWLEDGE

My report will remain incomplete if I do not mention the efforts of those people who helped me in completing this work. First of all I will thank to Ch. Nazir Ahmad Principal of Hailey College who gave me opportunity to work in such a prestigious organization which are well known in the country. I also tribute to my all teachers who able me to work with experienced persons and enable me to work very efficiently throughout the period of Internship.The administration department of NBP prepared my internship program. Administration officer Mr. Ehtesham with special attention prepared this program. The program was organized in such a way that sufficient time was given to each department according to its importance. I am really thankful for his co-operation during the internship.At last, I would like to thank all those persons who helped me in completing this report.

Muhammad Imran Shahid



M.Com

CONTENTSCHAPTER:1

BANKS AND SCOPE OF BANKINGWhat is Bank?Banking in Developing SocietiesNew Challenges of Contemporary

CHAPTER:2INTRODUCTION OF NATIONAL BANKPresent Status and HistoryManagementMission/ObjectivesServices Provided by NBPOrganizational Chart

CHAPTER:3PROSUCT / SERVICES MIX OF NBPProduct/ Service MixDepositsAdvancesForeign Services

CHAPTER:4ACCOUNT OPENING AND CLOSING DEPARTMENTAccount opening and closing DepartmentTypes of AccountHow to open an AccountDocument RequiredDeposit DeportmentTerms and Conditions

CHAPTER:5CASH DEALING DEPARTMENTCash Dealing Department



Cash ReceiptInformation RequiredAcceptance of ChequePayment of Cash

CHAPTER:6CLEARING DEPARTMENTClearing DepartmentClearingTypes of ClearingItems to be Checked on Clearing HouseCheque Returned

CHAPTER:7REMITTANCE DEPARTMENTRemittance DepartmentLocal RemittancesForeign Remittance

CHAPTER:8ACCOUNTS DEPARTMENTAccounts DepartmentFunctions of Accounts DepartmentTypes of VouchersAccounting Procedure in NBP

CHAPTER 9MY INTERSHIP PROGRAMMEWork Done by Me at the Branch

CHAPTER:10MANAGEMENT OF ORGANIZATIONManagement of OrganizationOther Information about Branch

CHAPTER:10FINANCIAL ANALYSISHorizontal AnalysisVertical Analysis



Ratio AnalysisComments on Ratio Analysis

CHAPTER:11 RECOMMENDATIOSRecommendations

CHAPTER # 1

BANKS AND SCOPE OF BANKING

WHAT IS BANK?

A bank is an institution for the custody, loan or exchange of money for

sanctioning credit, for transferring funds by domestic foreign bills of exchange. It is a

pipeline through which currency moves into and out of circulation.

As it is clear from the definition of banking, the main activity or function of

banking is borrowing and lending of money with a margin of gain. However, as far as the

present day banking is concerned, there are a number of different banks, set up under

specific different objectives, performing various functions.

BANKING IN DEVELOPING SOCIETIES.

In the developed societies, the banks do not have to make many efforts in

mobilizing savings, as it has become a second habit with the people. The commercial

banks are financing the short and long term capital needs of the business. The loans and

discounts of commercial banks include real state mortgages and long term loans, which

extend to as long a period as ten years. These banks also administer estates, acts as

insurance agents and underwriters, provide brokerage services and implement domestic

as well as foreign economic polices of the government.



Commercial banks in developing countries have to make vigorous efforts of

resource mobilization at all levels. However, with the passage of time the commercial

banking operations are under going remarkable qualitative change. In Pakistan for

instance, banking facilities are being extended to the un-banked places. Planned efforts

are being made to enhance the supply of bank advances to the new priority sectors in

consonance with the present day socio-economic needs.

A special scheme to induct commercial banks in the field of agricultural credit was

introduced in December 1972. The scheme provides for short and medium term loans to

farmers under a much simplified procedure. State Bank’s measures aimed at increasing

the flow of credit to the small man in business and industry as well as to housing and

non-traditional exports have also yielded positive results. The large risk to the

commercial banks in the sphere of agricultural finance and small loans are being covered

to a reasonable extent by the “Credit Guarantee Scheme”. Mandatory targets for small

loan credit to the agriculture sector and for housing have been prescribed and are being

enforced. Corporate banking is also being reorganized and reactivated on a more

viable fines.

NEW CHALLENGES OF CONTEMPORARY AGE

Banks play a vital role in the economic development of country. They

accumulate the idle savings of the people and makes them available for investment. They

also create new demand deposits in the process of granting loans and purchasing

investment securities. They facilitate trade both inside and outside the country by

accepting and discounting of bills of exchange. Banks also increase the mobility of

capital. They provide a variety of facilities for remitting a large amount of money from

one place to another by the transfer of a small slip of paper.

In a country like Pakistan, which is still in the initial stages of economic

development, and well –organized banking system is the need of the day. There is acute



shortage of capital in Pakistan. The banks have to play an important role in promoting

capital formation, in controlling speculation in maintaining a balance between

requirements and availability and in direction physical resources in to desired channels.

In advanced countries of the world like America, Japan, Germany, the rate of capital

formation ranges from 12% to 25% of their Gross National Product. Whereas in Pakistan

the rate of saving has varied from 5% to 8% only. In order to accelerate the rate of

economic development the Government has been acquiring foreign capital. The banks by

launching a vigorous campaign both in the villages and cities can mobilize the idle

savings and can increase the rate of investment. The country thus becomes independent

of foreign capital, which in fact has let us down on almost all the crucial happenings in

the country.

This deficiency of capital accumulation is due to so many reasons like, lower per capital

income, disparity of wealth, unorganized banking system, ineffective fiscal measures etc.

One reason of this capital deficiency is the non-adoption of modern marketing tools, such

as market research, sales organization, sales training, sales management, advertising etc.

for attracting deposits. So these are the new challenges for banks which are to be

achieved for the betterment of the economy.



CHAPTER # 2

INTRODUCTION OF NATIONAL BANK

PRESENT STATUS AND HISTORY

National Bank of Pakistan maintain its position as Pakistanis premier Bank

determined to set higher standards of achievements. It is the major business partner for

the government of Pakistan with special emphasis on fostering Pakistanis economic

growth through aggressive and balanced lending policies, technologically oriented

branches.

The National Bank of Pakistan came into existence on 20 th November 1949

under the National Bank of Pakistan Ordinance No.21 of 1949.It is a semipublic bank and

functions like other commercial banks. Therefore it receives funds from the depositors

and provides loans/credit facilities in all sectors including trade, industry and agriculture.

It also functions as an agent of the Central Bank and operates the treasuries at places

where no branch of State Bank of Pakistan exists. The National Bank of Pakistan was

also nationalized, along with other banks, in January 1974. The Bank of Bahawalpur was

also merged into this Bank.

MANAGEMENT

An Executive Board composed of six Senior Executives of the Bank and the

President who is also the Chief Executive supervises the affairs and business of the Bank.

CAPITAL

The authorized capital of the Bank is Rs.2500 million divided into 100 million ordinary

shares of Rs.10 each. After nationalization, all the shares held by persons other than the

Federal Government or Corporations i.e, owned and controlled by the Federal

Government were considered as transferred and vested in the Government.



BRANCHES

The Bank had a network of 1531branches in the country and 28 branches in

foreign countries. These countries are as follows:

1)- United States of America

2)- United Kingdom

3)- France

4)- Germany

5)- Africa, Middle East Region

6)- Bahrain Obu

7)- Asia Pacific Region

8)- Japan

9)- Republic of Korea

10)- Central Asian States

11)- Bangladesh

12)-Peoples Republic of China

13)-Pakistan.

ACTIVITIES AND ACHIEVEMENTS

FOREIGN EXCHANGE

The branches of the Bank in foreign countries handled the export business and

import business.

National Bank of Pakistan started a joint venture in collaboration with the

Bank of Al-Jazira. Its head office is at Jeddah and also includes twelve other branches.

National Bank of Pakistan as a trustee of the National Investment Trust Limited, and also

operates a subsidiary for the promotion of agricultural production named the National

Agriculture Limited.



MISSION/OBJECTIVES OF NATIONAL BANK OF PAKISTAN

MISSION STATEMENT

To make the Bank comparable and competitive with all International

standards in performing, quality of operations, quality of staff, quality of financial

strength and quality of products and services.

Objectives & missions are the means to reach some beneficial end. No one

can achieve any target before setting it firstly.

So in the same way National Bank has some objectives, which it is trying to

achieve. Following are some of them:

1)_ To maximize profit

2)_ To provide all sort of banking services.

3)_ To serve the humanity in all parts of the world through its network of branches

throughout the world.

4)_ To satisfy customers beyond their expectations by providing personalized effective

& efficient services in best & possible manner.

5)_ To serve Pakistan better in order to give socio-economic uplift.

6)_ To provide the maximum profit to depositors by achieving sound profitable growth.

7)_ To develop & enhance its system & technology.

8)_ To train its staff.

9)_ Providing information & advice to its customers.

10)_ Providing facilities of foreign currency accounts.

SERVICES PROVIDED NATIONAL BANK OF PAKISTAN

National Bank of Pakistan provides following main services to its customers:

It acts like a financial intermediary between importers and exporters.

It provides services in share of deposits, advances guarantees etc.



Full and efficient services of foreign trade.

Better computer system through which statement of accounts of a client could be

made rapidly.



ORGANIZATION CHART OF NATIONAL BANK OF PAKISTAN

DESIGNATIONS FO HIGHER LEVEL OFFICERS

PRESIDENT

SENIOR EXECUTIVE VICE PRESIDENTGRADE 22

EXECUTIVE VICE PRESIDENTGRADE 21

VICE PRESIDENTGRADE 20

ASSISTANT VICE PRESIDENTGRADE 19

GRADE I OFFICERGRADE 18

GRADE II OFFICERGRADE 17

GRADE III OFFICER(GRADE 16)



CHAPTER # 3

PRODUCT / SERVICE MIX OF NATIONAL BANK

Product of a bank include all those services, which a customer can use effectively in has general and business live.

NBP Main Branch, Lahore offer a wide range of banking services to public and private sector corporations, partnership, individuals and others. However, there are some basic services which NBP at present offered to his customers include:

Receipts f customer deposits. Collection of his cheques drawn on other banks. Making payments through cheques drawn on it. Making remittances Foreign trade services.

At present NBP offering the following financial services and investments options to customers.

1- Deposits2- Advances3- Foreign Services

DEPOSITSTo receive deposits is a basic function of all commercial banks. Commercial banks do not

receive these deposits for save keeping purpose only. But they accept deposits as debts.

When a bank receives a deposit from a customer becomes the creditor and the bank a

debtor. When the bank receives the amount of deposit as a debtor, it becomes the owner

of it. It may, therefore, use it as it deems appropriate. But there is an implicit agreement

that the amount owned would be paid back by the bank to depositor n demand or often a

specified time.

Deposits are the lifeblood of a bank and their classification is based on the

duration and purpose for which the deposits are to be kept at the bank before the



depositors can withdraw them. At present NBP accepts deposits in bother local & foreign

currencies and provides a variety of accounts where these sums are put in at the desire of

the customers.

LOCAL CURRENCY DEPOSITS

In local currency (PkR) the following type of accounts are available at the bank

1-Cruuent Account

2-Saving A/c

3-Short term deposits

4-Fixed deposit receipts

A brief explanation of the above stated accounts is given below:

CURRENT ACCOUNT

These are payable to the customer whenever they are demanded. The bank

treats these deposits as current liabilities. No profit is given on these accounts and there is

no restriction of minimum balance to be kept in these accounts.

SAVING ACCOUNT

In such types of account, the depositors are normally allowed to withdraw a

limited amount of money only twice a week.

FIXED DEPOSIT RECEIPTS

In these accounts the amounts are deposited for fixed period which may be 1

month, 3 months,6 months and 1 year.

SHORT TERM DEPOSITS

In these accounts the amounts are deposited for fixed period but shorter than

that of fixed deposit receipts, which may be 7 days ,and 30 days.



FOREIGN CURRENCY DEPOSITS

At present NBP Main Branch accepts US$, GBR, YEN and DM in shape of

foreign currency deposits. For these foreign currency deposits bank has offered the

following accounts.

1-Foreign Currency Accounts.

2-Foreign Currency Saving Accounts.

A brief description of above stated accounts is given under.

i- FOREIGN CURRENCY CURRENT ACCOUNTS

In these accounts depositors can deposit a sum of money in any of the above

mentioned currencies. The depositor can also withdraw any amount subject to he

availability of the amount. No profit is given on these accounts and no restriction as per

the minimum balance required.

ii-FOREIGN CURRENCY SAVING ACCOUNTS

NBP pays the interest that is earned on the sums available in the accounts by

making investments.

ADVANCES

Advances are the major source of earning income for commercial banks; it is

the interest charged on the money lend to customers. Bank advances to customers are

made either by way of loan or by overdraft on current account.

At present NBP provides short term loans as well as long term loans.



FOREIGN SERVICES

Following is the list of major foreign services provided by NBP to its

customers :e .g:

a- Documentary Letter of Credit

b- Bills of Negotiation

c- Foreign Services

d- Bills for collection

A brief description on of above stated services is given under;

DOCUMENTARY LETTER OF CREDIT

A documentary letter of credit may be defined as an authority issued by the

opening bank on behalf of the importer in favor of the exporter with the stipulation that

the drafts drawn there under will be duly honored provided that the terms and conditions

as mentioned there in are duly compiled with .

With respect to the documentary credit the following types of documentary letter of

credit are offered by NBP;

Revocable LC

Irrevocable LC

Confirmed LC

Transferable LC

Back to back LC

Stand by LC

Sight LC

Usance LC



BILLS FOR NEGOTIATION

In some cases the exporter is not willing to wait for the proceeds of collection to

be remitted. In such cases exporter requests the Bank to negotiate the bills i.e. he sends

the documents to Bank. In this case Bank examines the documents and arranges them

with the requirements mentioned in the Letter of Credit. When bank satisfied it pays to

the exporter. Now Bank has the right to collect the proceeds on his own behalf from the

importer’s Bank

NBP performs the functions of both the exporter’s and the importer’s Bank as

per its customer’s status.

BILLS FOR COLLECTION

The exporter’s and bank receives the documents from the exporter, examines

and dispatches them to the importer,s bank. The importer, s bank confirms these, as per

the requirements stated in the letter of credit. If founds correct gets the amount from the

customer, advice the exporter ,s bank about the receipt of payment and in the end makes

the payment to the exporters bank.

REMITTANCE

It includes local and foreign currency fund transfer. NBP also provide the

facility to its customers in remitting funds from one place to another place. The

remittance (between two countries). At present bank provides the following instrument

that facilitates the transfer of funds.

TT ( telegraphic Transfer)

DD (Demand Draft)

PO (Pay Order)

These will be discussed in detail in the remittance department.



UNMATCHED BANKING FACILITIES

Deposit security, Guaranteed by Government of Pakistan

Highest rates of return to attract the savings.

Lowest rates on exports and other borrowings.

Largest contribution towards Government and Semi- Government Requirements.

Agent of the State Bank Of Pakistan handling Treasury Functions, receipts of

Taxes & other Revenues.

Handling of salaries and pensions of federal/ provincial employees and defence

personnel.

Utility Bills collections.

Haj arrangements.

Sale and encashment of Prize Bonds through its 266 authorized branches.

Sale and encashment of Defence Savings and Special Savings Certificates.

Safe Deposit Lockers for customers.

Rational Human Resource Management.

CASH LINK

NBP ATM SERVICES FOR YOUR CONVENIENCE

SERVICES AVAILABLE ON NBP ATM’S

Cash withdrawal according to your cyclic limit.

Transfer of funds between PLS Savings Account and Current Account of the

same customer through the same ATM Card.

Account Balance Inquiry.

Instant mini- statement of account listing the last 15 transactions in account.

Request for a new Cheque book which might be collected by the customer from

the branch.



HOW MUCH CASH CAN BE WITHDRAWN

There is a 24 hours cyclic cash withdrawal limit imposed on all ATM cards.

Withdrawal limits depend on the type of customers.

PIN (PERSONAL IDENTIFICATION NUMBER) MAILER

A pin mailer issued to the ATM card holders carries the PIN number in a sealed

envelope. Card holder is required to keep the PIN number in a safe place as all the

operation on the ATM are carried out through the same.



CHAPTER # 4

ACCOUNT OPENING AND CLOSING DEPARTMENTBasically function of A/c opening & closing in NBP is performed under Accounts

department but I am discussing it with separate heading for better understanding.

Firstly all types of Accounts which can be opened in NBP has been described:

TYPES OF ACCOUNTS

I) Current account

II) Saving account

Brief explanation of these accounts is as follows:

CURRENT ACCOUNTS

Current A/c is basically used to meet the daily transactions. Current account

provides safety to the customer’s money, gives the advantage for paying debts by the

convenient and safe means of sending cheques through the post thus avoiding the trouble

and loss that units in PKR, Us$ GBP and DM.

SAVING ACCOUNT

In case of saving accounts, account holder gets profit. There is a time limit for

drawing cash; customer cannot draw money before a certain time.

In NBP saving a/c is used as current a/c & there is no main difference between

current & saving account except profit.



This account can be opened by limited company, partnership company ,club

societies & associations, joint & sole proprietorship.

HOW TO OPEN AN ACCOUNT (GENERAL)

When a person intend to open account. A card is filled & signed by customer. This card

contain:

i)- Six boxes for name.

ii)- Opening date

iii)-Special instructions

iv)-Space for first a/c No.

v)-Space for other accounts.

Following points are considered by the bank in this regard.

1)- Another account holder of the bank should properly introduce the new customer.

2)- The account holder should sign the account opening form in the presence of bank

officer and the signature is duly verified.

3)- A copy of identity Card is required by Bank.

4)- Against submission of the Bank’s prescribed application form, duly introduced in the

manner provided and on supplying such document, as may be required and account may

be opened. The Bank reserves to itself the right to refuse to open and account without

assigning any reason.

5)- Each account shall be allotted a distinct number that is to be quoted in all

correspondence with the bank relation to the account.

6)- Minimum amount for opening and continued maintenance of various types of

accounts is as follows:



Rs. US$

Current 2000 2000

Saving 500 500

The bank reserves the right to change the above mentioned minimum balance

requirement at any time without any notice.

PROCEDURE TO OPEN AN ACCOUNT

When a customer wants to open an account, the bank officer gives application

form to him. All information, which is necessary to be known by the bank, is

requirements of the application form. From also requires the essential documents to be

attached by the customer.

Following persons can open an account:

1)-Sole proprietors

2)-Private accounts (individual A/Cs)

3)-Joint account

4)-Limited Company

5)-Partnership Company

6)-Club, Society & Association

Basically following information is required:

Name

Address

Telephone no.

Currency of account

Nature of Business

Residential status

Special instruction regarding the account

Signature of the applicant



DOCUMENTS TO BE ATTACHED

Documents required to be attached are different for different categories.

1)- SOLE PROPRIETOR’S ACCOUNT

They have to submit their business registration certificate number.

2)- PRIVATE ACCOUNTS

For individual or private accounts following documents & information has to

be given:

Name

Residence address

Mail address

Foreign address

office address & office ph. No.

position to title

passport or identification No/

matrimonial status

Date and place of birth

Nationality

Residence visa No.

Name and address of other Banks in Pakistan

3)- JOINT ACCOUNT

If some one wants to open joint account the following information is needed:

- Full name

- Address

- Specimen of signatures of the joint account holders



4)- JOINT COMPANY

In this case following information & documents are required:

Certified true copy of the Memorandum and Articles of Association of the company.

Certified true copy of the resolution of the board of directors / managing committee /

governing body regarding conduct of the account.

Certified list containing names and signatures of the directors / office bearers.

Certified true copy of the certificate of incorporation or registration.

Certified true copy of the certificate of commencement of business ( in case of public

limited companies).

I.D. Card copy of each director

Original is also enclosed for inspection and return

List of persons authorized to operate on the account.

5)- PARTNERSHIP COMPANY ACCOUNT

Documents required in this case are as follows:

Full Names

Address

Specimen of signatures of the partners

Certified true copy of partnership deed

6)- SOCIETIES / CLUBS AND ASSOCIATION ACCOUNT

Documents required in this case are as follows:

Copy of the rules certified by the president and the secretary.

Certified copy of a resolution of the committee and the specimen signatures of the

persons authorized to sign.



OTHER FORMALITIES

The majority of the new customers are introduced either by an existing customer or by

bank staff. When the concerned officer is satisfied then he opens the account and gives an

account number that will be used in all communications with the bank in regard to the

account and when making deposits and withdrawal.

Bank has a right not to open and account without assigning any reason or to

close the account, if it is not operated in a satisfactory manner by the head office

instructions.

So, opening questionnaire for companies & business accounts includes:

Company name

Address

Mail address

Telephone, Cable & Telex

Nature of Company

Business registration certificate number

Date of incorporation

Nature of Business

Names of main managers & director

Names & address of parent companies Names & address of other banks And, introducer’s declaration

And opening questionnaire for private accounts includes:

Name

Residence address

Mail address

Residence telephones No.

Foreign address



Office address

Office Telephone No.

Position or Title

Passport or identification cards No.

Matrimonial status

Nationality

Residence Visa No.

Name & address of other banks in Pakistan

Name & address of other banks in abroad

& Their account No.

& Introducer’s declaration

ISSUANCE OF CHEQUE BOOK

When a customer opens an account with the bank, he is provided with cheque

book for withdrawals of account. However, the first cheque book is given to the customer

only when all the required documents are checked. A cheque book contains twenty five,

fifty or hundred leaves. The cheque book also carries a requisition slip for the issuance of

the new cheque book. This slip is duly filled and singed by the customer. The signature of

the customer is verified by the bank and new cheque book is issued to the customer and

serial numbers of the cheque are duly entered in the book of the bank. Along with the

signature, person should also write his full name & address.

Usually only one cheque book is issued at a time, however big concerns who

need a number of cheque books at a time, may ask the bank to stock as number of cheque

books in their name and to point their name on these cheque books.

Bank debits the client’s account for excise duty of Rs.2.50/- per cheque and

keeps the cheque book ready for the customer, as on his advice.

The officer keeps and maintains the cheque book register Cheque book

inventory and cheque books issued are recorded in this register. The account number for



which the cheque book is issued and the number of leaves are also recorded in this

register when the cheque book issued an entry is passed in the cheque book issue register.

THE REQUISITES OF A CHEQUE

There is no prescribed form of words or design of a cheque but in order to

fulfil the requirements the cheque must have the following:

It must be in writing

It must contain an order to pay and addressed a specified bank.

The order must be unconditional

The order must direct to pay on demand

The sum ordered to be paid must be certain.

The payment should be ordered to be paid to a certain person or to his order or the

bearer.

CHECKING AND PAYMENT OF CHEQUES

It is the primary function of the bank to repay the money received from his customer’s

account usually by honouring his cheques. It is a contractual obligation of a banker to

honour his customer’s cheque, if he has checked the following on a cheque:

Name of the Bank & branch

Amount in figure and words

Signature of the Drawer (verification)

Posting mark by the computer operator

Cancellation by the authorized

Cheque should not be damaged

Funds must be sufficiently available

No legal bar prohibiting payment.



STOPPING THE PAYMENT OF CASH ON PRESENTATION OF CHEQUE

The payment of cheque is stopped dishonored on the following grounds:

Effects not yet cleared ,then request to present again.

Irregularity endorsed

Drawer’s signatures differ

Payee’s endorsement requires bank’s guarantee

Alteration requires full signatures

Cheque is post dated

Cheque is without date

Amount in figures and word differs

Crossed cheque must be presented through the bank

Payment stopped by the drawer.

HOW TO CLOSE AN ACCOUNT

The account can be closed by the customer. The customer is required to

submit and application for closing the account. Then the account is closed out and his

balance is paid to him. Cheque book is returned back to bank and the officer cancel and

the remaining cheques in cheque book.



CHAPTER # 5

CASH DEALING DEPARTMENT

Cash department of NBP is given the complete responsibility of handling all

receipts & disbursement of cash. As a result of transaction in both local & foreign

currencies & near cash items such as traveler cheque etc ( when they are issued against

cash).

As a consequence it is also responsible for the book keeping of these

transactions & the safe custody of cash & near cash securities of NBP.

a)- Cash receipts for receive deposits.

b)- Encashment of cheque

Cash department of NBP is a separate close part covered with glasses. No one

other than cash department’s employee is allowed to enter into that area.

CASH RECEIPTAn Internship Report Hailey College of Commerce


The depositor uses cheque deposit slip (or cash deposit slip) for depositing the

amount. There are two types of cash deposit slip:

a)- One for current account – holders &

b)- Other for saving account holders.

Both are in different colors for clear identification. There are two parts of cash deposits

slips:

a)- Counter foil

b)- Adjacent credit voucher.

ACCEPTANCE OF CHEQUE

The cash is paid against the cheque of the client. The following points are kept

in mind while receiving the cheque from the client.

Cheque should be drawn on NBP.

It should not be post dated.

It should be bearer cheque so the word bearer should not be crossed.

Payment is not stopped by the drawer.

Amount in words & figure should be same.

Alternation in date / figure / word require drawer’s full signature with signature

on the cheque.

AFFIRMATION OF SIGNATURES

After receiving the cheque the officer verifies the signature of the account

holder with the signature on the cheque. It signatures are not the same then it is returned

back otherwise forwarded to computer terminal.

COMPUTER TERMINAL PROCESS



The cheque is received in computer terminal, where the computer operator

checks the balance of the account holder. The operator also sees whether the stop

payment instructions are received from account holder or not. After considering these

two points computer operator posts the cheque in account holder ledger & returns the

cheque back to the officer.

PAYMENT OF CASH

The cheque is cancelled after posting & is returned to cashier. The cashier

enters the cheque in “cash paid register” & pays against the second signature of the

receiver on the back of the cheque.

CHAPTER # 6

CLEARING DEPARTMENT

Nearly all the banks provide a wide variety of services to their depositors. One

valuable service provided is that of clearing. Clearing department also plays an important

role in performing the activities of the bank.

The basic function of clearing department is to provide services to customers

in collection of their cheques of other banks, whether they are in city or outside the city.

The customer can get the money in his account at NBP from the cheques drawn on

another bank. The bank accepts the cheque in the clearing which it is drawn through the

clearing house i.e, State Bank of Pakistan.



CLEARING

We can define clearing as, ”the transfer of funds from one branch of bank to the other

branch of the same bank or the other bank on which the instrument is drawn, without

involving cash through “State Bank’s clearing house” or we can say in other that cheques

which can not be cashed at the ash counter of the bank.

CLEARING HOUSE

It is of the service provided by central bank i.e, State Bank of Pakistan to the

other commercial banks. SBP acts as a clearing house. A representative of each bank

represents his bank in the clearing house.

“A clearing house is an association of commercial banks set up in a given locality for the

purpose of interchange & settlement of credit claims”.

The SBP maintains the accounts of the NBP like other scheduled banks and

debits the account of the drawee bank and credits the presented bank which is NBP in

that case.

TYPES OF CHEQUE

Some specific types of cheque are being entertained in the clearing

department of NBP Main Branch, Lahore.

These types of cheque are:

1)- Local cheque

2)- Out station cheque

3)- In house cheque

1)- LOCAL CHEQUE

By local cheque we mean collection of cheque from the banks which are the

members of the clearing house and which are located within the city.



2)- OUT STATION CHEQUE

By out station cheque we mean collection of cheque from the banks which are

situated outside the city. It means that presenting bank and the bank on which the cheque

is drawn are not situated in the same city.

3)- IN HOUSE CHEQUE

In house cheque are drawn on one branch of NBP and presented to another

branch of NBP such cheques are marked with transfer stamp.

TYPES OF CLEARING

Clearing department deals with the two type of the clearance.

These are stated below:

1)- Inward clearance

2)- Outward clearance

INWARD CLEARANCE

Cheque drawn on NBP and presented to other Banks or handed over to NBP

agent in clearing house. That is inward clearance for NBP. So inward clearing results in

outflow of funds to collecting bands reducing the balance in the clearing account.

OUTWARD CLEARANCE

Similarly cheque which are drawn on other bank and presented to NB Main

branch, Lahore are known as outward clearance for NBP Main Branch. So outward

clearing results in inflow of funds from paying bank into the clearing account maintained

with clearing house increasing the balance in the clearing account.

Outward clearing thus may be:



Local clearing

Outstation clearing

Excess of outward clearing over inward clearing produces a net increase in the

clearing account balance. Excess of inward clearing over outward. Clearing produces a

net decrease in the clearing account balance. The first case is referred to as favorable

clearing & the second case as unfavorable clearing.

CHAPTER # 7

REMITTANCE DEPARTMENT

Remittance is the monitory transfer from one place to another place or from

one country to another country to fulfill the requirements of the customers by the order of

the customer.



Remittance Department at NBP Main Branch Lahore can be divided into two

sections due to its activities.

1)- Local Remittance

2)- Foreign Remittance

1)- LOCAL REMITTANCE

Local remittance section deals with remittance ( incoming and outgoing but

only in local i.e, Pakistan rupee and within Pakistan.

Local remittance include the following eight functions in NBP:

a)- Transfer through pay order

b)- Transfer through demand draft

c)- Telegraphic transfer

d)- Issuing of SBP cheques

e)- Mail transfer

f)- Local / internal transfer

g)- Preparation of balance certificates.

Chapter - 8

ACCOUNT DEPARTMENT

The main function of the accounts department of NBP is to maintain general

ledger accounts and after the business hours the function of the accounts officer is to

close books.



FUNCTIONS

There are many other important functions performed by accounts department of

NBP. So I ma going to discuss these functions in three steps:

-General Ledger;

-Voucher system;

-Types of voucher used.

GENERAL LEDGER:

It is the prime record of the branch reflecting its assets and liabilities and serves as

the master control of accounting system of the branch. It consists of only those accounts,

which are authorized by the head office.

VOUCHER SYSTEM:

Voucher is a written authorization sued in approving a transaction for

recording and payment.

Voucher is a system, which is generally designed to provide strong internal

control over the transaction, which take place during the business hours.

Whenever a transaction takes place in any department of the bank.

One debit and one credit voucher is prepared. At the end of the day, these

vouchers are collected and recorded i.e.,

Debit vouchers are used in two cases:

When ever any expense is incurred.

When a depositor withdraws some amount from his account



The account of the customer is debited with the amount and debit voucher is

prepared.

The format of the debit voucher includes:

-Name of branch

-Date

-Branch No.

-Account No.

-Transaction Code

-Amount and other details (Narration)

CREDIT VOUCHERS:

There are two types of transaction in which credit vouchers are used.

When a depositor deposits any amount in his account because the

liability of bank.

Any income received by the bank e.g. bank draft.

Different types of credit vouchers are used.

Now in second set these three important functions of Account department of NBP

are described briefly.

1. All expenses vouchers are routed ask through Accounts Department.

2. Preparation of various statements.

3. Preparation daily activity report at the end of each day.



EXPENSE VOUCHER:

All the expense vouchers passed by each department are routed through accounts

department. These expenses include:

a) Salaries given to all employees of the bank

b) Wages

c) Rent

d) Lease installments

e) Insurance - vehicle

f) Insurance - cash

g) Utility Bills

h) Medical allowances (reimbursed)

i) Cash carrying charges etc.

SALARY STRUCTURE:

Salary included

Bonuses

These bonuses are credited after every six months i.e. June and December.

These are first and second profit bonuses and are equal to one month's basic salary.

Allowances:

Allowances included house allowances, transport allowance and utility

allowance.

Provident Fund:



Provident fund is provided to each employee on his retirement.

Contribution by employer and employee is 8.3%.

Preparation of statements:

Second major functions of accounts department are the preparation of

various statements. These statements are:

1)- Weekly Statements:

These weekly statements are sent at first to NBP head office Karachi.

2)- Monthly Statements:

These monthly statements are sent at first to NBP head office

Karachi and then these statements are sent to head office affairs in consolidated form.

All vouchers and statements signed and approved by manager accounts or who has

authority to sign on behalf of the bank and whose signatures appear in one of the bank’s

book of specimen signatures or a person who has authority to sign internal vouchers and

records extent of its authority will be made by the country manager.

3)- Preparation of Daily Activity Reports:



It is also duty of accounts department to prepare daily activity

report at the end of each day. It includes the details of the following:

A)- loans transactions

B)- general Ledger transactions

C)- Foreign currency related transactions

D)- fixed deposits transactions

All vouchers prepared by different relative departments on computer.

In third and last step the following functions of accounts department of

NBP are described as follows:

Approval of daily expenses voucher

SBP balance

Tax returns

Budgeting

Forward Cover Fee

Debit Balance Calculation

Pay order/telegraphic commission transfer

Deposit entry

Depreciation

Result/budget

Head office report

Trial balance / Fx position

Commitment return

Sources and uses

Activity report



Statistics of activity

Monthly assets and liability

Liquidity 1, 2, 3, 4, 5 years

Excise duty balancing

EOM/EOY Print files floppy

Customer's/internal A/c statements

Computer complete back up

Quarterly statements size wise

FCY interest reporting

FCY interest checking

Service Charges

A/c to be dormant

Letters to customers

Classification of deposits

List of deposits

A/c opening and closing

Staff loans

A/c blocked and unblocked

Monthly resident and non resident

Zakat Calculations.

ACCOUNTING PROCEDURE IN NBP:

1. Various departments use debit and credit voucher for recording the

transactions.

2. Accounting department receives the departmental journal from the

departments to gather with all the vouchers.



3. Verify correction of total of all into departmental entries in departmental

journals.

4. Sort vouchers into general ledger a/c order debit separately from debit for

each account.

5. From departmental journals add all debits and all credits for each general

ledger account and write total for each account in relative account and extend

new balances.

6. Prove debit and credit totals to department journal total. Write total obtained

from machines list for each contingent accident in general ledger and up data

balances.

7. Date and sign general ledger and obtain signature of an officer.

8. Place general ledger includes leaf binder in chronological order.



CHAPTER # 9

MY INTERNSHIP PROGRAMME

WORK DONE BY ME AT THE BRANCH

Major activities performed during my internship program are as follows;

ACCOUNT OPENNING DEPARTMENT:

In this department, I gain the practical knowledge about opening account. This

department deals with opening current and saving account for its customers and all

matters regarding thereof. The customers opening current and saving accounts can be

categorized as following.

-Individual

-Firm

-Company

-Trust

-Staff

-Others

OPENING AN ACCOUNTS:

In order to open an account, first of all the customers have to fill a form

prescribed by the bank. The person is required to bring some reference or introduction

for opening the account. Introducer may be the person who has any account with NBP.



Some important information regarding introducer e.g. the name and account

number of the introducer is written on the space provided on the specimen signature card.

Then in order to find out whether he is a true introducer or not, a letter is sent to him

thanking him for this introduction so that anything wrong may come into notice.

There are different requirements for different types of accounts and

accountholders.

DEPOSITS:

The procedure undertaken upon receiving deposits from the customers is as

follows:

Examining the deposit slip to ensure that the name and the account

numbers are clearly indicated.

Counting the cash and cheques and agree the total with the amount on the

deposit slip.

After that the pay in slip is validated for cash transaction and transfer and

clearing transfer as appropriate before the counterfoil is handed over to the

customer.

Cheques signed by directors, partners or employees of a company, drawn in

favor of them and credited in their account in the bank are to be scrutinized.

WITHDRAWALS:

Cheques can withdraw amount. The withdrawals can be made only at the branch

where the account is maintained. The officer under his full signature authorizes all cash



withdrawals. No third party withdrawal is permitted. In current account, the bank does

not offer any interest. We can deposit or withdraw any amount during banking hours.

ISSUANCE OF CHEQUE BOOK :

The accountholders request for the new chequebook by presenting the requisition

slips along with the authority letter to the concerned office. His signatures are verified

before giving him a new chequebook. The presence of the accountholders is compulsory

to get a new chequebook. But if he sends a third person to get his chequebook then the

procedure is as follows;

An authority letter is given to the third party by the accountholders.

The accountholders verify the signature of the third person on that authority letter.

The bank officer gets the signature of that third person to confirm whether he is the

same to whom the accountholder has sent.

The bank issues the new cheques book and authority letter is kept buy the bank.

CLEARING DEPARTMENT:

In this department, I have worked for two weeks. Main branch receives the

cheques from all of its branches and makes the lots of these cheques again. Main branch

sends these cheques to the state bank of Pakistan where a clearinghouse exits. In this

clearinghouse the representatives receive their cheques and go back to their bank's main

branch. Then the main branch sends these cheques to their relevant branches where the

validity of these cheques is verified and the accounts of the relevant clients are affected.

The statement of clearing was submitted before 1.00 P.M. daily. The whole

procedure of clearing is completed within two days.



REMITTANCES DEPARTMENT:

I worked in this department for one week. This department deals in transfer of

money from one place to another or country by:

-Demand drafts

-Mail transfer

-Telegraphic transfer

In this department internees are advised only to observe the working of transfer of

money from one place to another place of the country by the above modes of transferring

money. During my stay in this department I observed that how demands draft be issued.

The procedure is as follows.

First the bank receives a written request from the customer to issue a bank draft.

The written request is either in banks standard form or separate paper signed by the

applicant enclosed with cash or cheques covering the amount of the draft and other

charges of the bank.

While issuing a bank draft it is necessary that the draft should be free from

alternations. All the details must be written clearly in ink. After issuance a demand draft

it is handed over to the applicant and its advice containing the particulars of the draft is

sent to drawer branch with its necessary information and payment of the draft is make on

its presentation.

BILLS COLLECTION DEPARTMENT :



I spent one week of my training in bills collection department. Here I collected

utility bills like gas, electricity, water and telephone etc.

DETAIL OF BRACH DEPOSITS

NO. HAVE PLS SAVING ACCOUNT HOLDERS 26527

NO. OF CURRENT ACCOUNT HOLDERS 5773

NO. OF FIXED DEPOSIT ACCOUNT HOLDERS 9800

NO. OF FOREIGN CURRENCY ACCOUNT HOLDERS 3050

RECOVERY OF LOAN ( 242517 MILLION

STUCK UP LOAN 800 MILLION

GROWTH OF BRANCES BY NBP

YEAR TOTAL (CORES)

1950 17

1951 29

1952 40

1953 52

1954 65

1955 67

1956 73



1957 85

1958 105

1959 129

1960 156

1961 194

1962 239

1963 330

1964 450

1965 519

1966 618

1967 1421

1991 1537

1995 1468

1997 1434

1998 0000

1999 0000

2000 0000

GROWTH OF DEPOSITS MOBILIZED BY NBP

YEAR TOTAL (CORES)

1950 1.51

1951 5.58

1952 17.36

1953 27.90

1954 29.27

1955 33.03



1956 40.19

1957 48.58

1958 58.04

1959 67.50

1960 83.54

1961 88.51

1962 104.60

1963 124.72

1964 157.53

1965 191.44

1966 198.88

1967 227.31

1991 10574.8

1995 20828.3

1997 25486.2

1998 27339.0

1999 0000

2000 0000

Ratio Analysis



1- Return on shareholder’s Investment = Net Profit(after tax) x100Shareholder’s Equity

1999 = 31316 x100 =0.30%

10357847

2000 = 461227 x100=4.05% 11377527

2- Return on Equity Capital = Net Profit(after tax) x100 Paid up Capital

1999 = 31316 x100 =2.14% 1463880

2000 = 461227 x100=31.51% 1463880

3- Equity per share = Net Profit(after tax) No. of Equity Shares

1999 = 31316 =Rs.0.21per share

146388

2000 = 461227 =Rs.3.15per share146388

4- Current Ratio = Current Assets Current Liabilities

1999 =202926341 = 1.58:1



191551291

2000 = 328968829 =1.57:1 208991751

5- Working Capital = Current Assets – Current Liabilities 1999 = 202926341-191551291 = Rs.111375050

2000 = 328968829 –208991751=Rs.119977078

6- Debt- Equity Ratio = Out Sider’s FundShareholder’s Equity

1999 = 191551291 = 18.49:1

10357847

2000 = 208991751 = 18.37:111377527

7- Equity Ratio = Shareholders Fund x100Total Assets

1999 = 10357847 x100 = 2.96%

350406373

2000 = 11377527 x100=3.06%370747280

8- Current Assets to Proprietors fund =Current Assets Shareholders Fund

1999 =302946341 =29.24:1

10357847

2000 =328968829 =28.91:111377527



9- Return on Assets =Net profit (after Tax) x 100Total Assets

1999 = 31316 x100 =0.009%

350406373

2000 = 461227 x100=0.12%370747280

10- Assets Turn over Ratio =Total incomeTotal Assets

1999 =35291180 =0.10:1

350406373

2000 =33732443 =0.09:1370747280

11- Return on Deposits =Net Profit after Tax Total Deposits

1999 = 31316 =0.0001:1294754493

2000 = 461227 =0.0014:1316493342

12- Advance to Total Deposits = Advances x 100 Total Deposits



1999 = 122559342 x 100 =41.58%294754493

2000 =140325289 x 100 =44.34%316493342



CHAPTER # 11

SUGGESTIONS & RECOMMENDATIONS

Although NBP is included in ten top most banks of the world equity as well as

assets wise, but for the further improvement in various sectors may recommendations to

the bank would be as follows:

PLANNED AND HEALTHY COMPETITIONS:

NBP should become very specific about its competitors, so that it can

understand who is its competitor in the first degree and who is in the second degree.

Then the first-degree competitors should be watched closely.

FORMATION OF A RESEARCH CELL:

A research cell should continuously try to gather information about the

present action so its competitors and expected future actions. So in this way more

effective strategies can be formulated.

REWARD SYSTEM:

The performance reward linkage should be make strong as it is said, "A

happy employee delivers more than he receives from the organization." The NBP should

also try to make its employees happier.



There is immediate need, to reconstruct the personnel policies. Selection should

be through newspaper advertisements. In this way more intelligent, efficient and

qualified staff can be formulated.

It is strongly recommended that N.B.P. should go for computerization rather than

manual work, which is very slow and time, consuming process. In this age N.B.P.

even does not have a partially computerized system where as other new

competitor banks are now going towards on-line banking services.

Govt. should take keen interest to recover its bad debts, which can improve its

financial position.

In case of giving the loans, it is necessary to check the repute of customer towards

loan repayment. Bank shouldn’t advance the money to those people who are

addict of rescheduling of loans due to their political influences. Instead providing

loans to these persons, loans must be advanced to the well-reputed businesses and

industries having good record of loan repayment.

Along with the officers, the training must also be given to the clerical staff.

Because of N.B.P. are running on manual system and the training of its staff

directly improving their efficiency of work.

Present training program for its officers is need to be improved, as this program

instead of improving the efficiency of officers is merely a burden for the bank in

the form of heavy T.A. , D.A. and cost.



Working conditions must be improved for the employees. Bank will definitely get

more benefits after some expenditure on the working conditions as it improves

efficiency and productivity of the employees.

N.B.P. should flourish certain marketing plans to attract the customers by giving

them certain incentives and beneficial schemes to the customers as other

competitor banks are doing so.

There is also a need of proper recruitment and selection program. New young

talent should be introduced to inject the new ideas.

Deterioration in efficiency is mostly due to promotion without merit. So

promotions must be awarded on merit and also when due.

Special attention should be given to the behavior of the employees towards the

customers, as customer is the most important person for any bank.

There are many employees who are working on ad-hoc basis creating

dissatisfaction. The deserved should be made permanent employees.

Political influences in the bank should be eliminated.

To motivate the employees of the bank, regular bonuses and incentives should be

given to them.

There must be a friendly environment among all the employees as it enhances the

trust and sincerity.

NBP should be focus its attention towards the share of traveler cheque.

Branch manager should be trained in the field of selling to serve better according

to the expectation of customers.

The recruitment policy should be fair and transparent.



Management should increase the branch limit of expenditure to fulfill the

necessary expenditure of personnel relation.
