internship report ptcl hrm
TRANSCRIPT
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INTERNSHIP REPORT ON PAKISTAN
TELECOMMUNICATION COMPANY LIMITED
(PTCL),
I | P a g
MUHAMMAD FAHEEM
MBA (Human Resoure
Mana!emen")
INSTITUTE OF MANA#EMENT STUDIES, UNI$ERSITY
OF #u%ra"
SESSION &' ' &
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INTERNSHIP REPORT ON PAKISTAN
TELECOMMUNICATION COMPANY LIMITED
(PTCL),
In"erns*+ Reor" su-m+""e. "o "*e Ins"+"u"e o/ Mana!emen" S"u.+es +n Par"+a0
/u0/+00men" o/ "*e re1u+remen"s /or "*e .e!ree o/ Mas"er o/ Bus+ness A.m+n+s"ra"+on2
Deem-er &'&
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IIIIII | P a
INSTIUTE OF MANA#EMENT STUDIES, UNI$ERSITY
OF
INTERNSHIP REPORT ON PAKISTAN
TELECOMMUNICATION COMPANY LIMITED
(PTCL),
SUPER$ISOR
Name Dr2 Sa%%a. A*ma. K*an
Designation D+re"or IMS
Organization Institute of Management Studies,
Signature
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IVIV | P a
PREFACE
This Report is the Practical experience phase of our MB!"R program# The sole o$%ecti&e is
to familiarize the student 'ith the practical manipulation of $usiness organization and
$ridging gap $et'een cademia and Industr(# This report pro&ides a profound )no'ledge
a$out ho' $ig organizations li)e PT*+ manage their "uman Resources to achie&e their
common goals#
In the first phase of the report there is the general introduction a$out the compan( and
then different terms ha&e $een explained, then the mission, &alues, different ser&ices and
different strategies of the organization ha&e $een explained#
In the second phase there is a deep stud( on "uman Resource department of Pa)istan
Telecommunication *ompan( +imited PT*+-# There is discussion on each Branch of
the "uman Resources .ing in PT*+, Such as dministration, Personnel, .elfare,
+egal, /xamination, and Dispatch $ranches# In this section there is a deep discussion oneach $ranch duties and responsi$ilities the( ha&e to perform#
In the third phase, S.OT anal(sis of the firm ha&e $een done $( the help of 'hich
it is identified that 'hat are the strong areas of the compan( and 'here it lac)s so that it
can impro&e, and then in the end most important m( experience 'hile 'or)ing in the
PT*+ as internee is explained#
Muhammad 0aheem
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ACKNO3LED#EMENT
In the name of almight( llah 'ho gi&es me the strength and courage to 'rite the
internship report#
0irst of all I 'ant to sa( than)s to m( seniors, colleague, and friend 'ho assist me on e&er(
stage of this report to 'rite#
I 'ant to sa( special than)s to thefollo'ing1
Mr2 S*a/+1 (Le !a0
Ass+s"an") Mr2 Kama0
(A.m+n O//+er) Mr2 4as+m
(UDC)
Mr2 4a5+ A-rar (Ass+s"an"
3e0/are) Mr2 R+a5 (UDC)
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VIVI | P a
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
(PTCL) STAFF MEMBERS
Name
Designation Department
Mr# m%ad Suri Manager "R "uman Resource Management
Mr# 2azi $rar ssistant .elfare .elfare Branch
Mr# +a)sher Teleprinter Operator .elfare Branch
Mr# Shafi hmad +egal ssistant +egal Branch
Mr# 2asim 3pper Di&isional *ler) /xamination Branch
Mr# Sareer 3l "a4 ssistant Pension
Mr# Riaz 3pper Di&isional *ler) Personnel Branch
Muhammad sif 5unior Office ssistant Personnel Branch
"a)eem 6han +o'er Di&isional *ler) Personnel Branch
Mr# 6amal dmin Officer dministration
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VIIVII | P
Ta-0e o/ Con"en"s
PREFACE...........................................................................................................
........................ IV
ACKNOWLEDGEMENT........................................................................................
......................... V PAKISTAN TELECOMMUNICATION COMPANY LIMITED (PTCL)
...................................................... VI STAFF MEMBERS
............................................................................................... ....................... .
VI EXECUTIVE SUMMARY
................................................................................................................. 1
Cha!e" 1
INTRODUCTION............................................................................................... ............#
1.1 BACKGROUND OF T$EORGANI%ATION......................................................................#
1.# $ISTORICAL BACKGROUND...................................................................................... .&
Cha!e" # ORGANI%ATIONAL SETUP OFPTCL................................................................................ '
#.1 STRUCTURE OF T$EORGANI%ATION..........................................................................'
STR UCTURE OF T$E ORGANI%ATION..............................................................................
#.# BOARD OF DIRECTORS............................................................................................. .
#.& CORPORATE INFORMATION...................................................................................... *
#.+BANKS.............................................................................................................
1,
Cha!e" & CURRENT SITUATION OFPTCL................................................................................... . 11
&.1 BUSINESS VOLUME................................................................................................. 11
&.# PTCL POSITIONING STATEMENT.............................................................................. 11
&.& VISION STATEMENT................................................................................................ 11
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VIIIVIII |
&.+ MISSION STATEMENT............................................................................................. 1#
&.- CORE VALUES......................................................................................................... 1#
&.' MAIN OFFICES
........................................................................................................ 1#
&.( TEC$NICAL OPERATIONAL NET WORK .................................................................. 1&
&.)PRIVATI%ATION................................................................................................
1+
&.* CORPORATERESPONSIBILITY................................................................................... 1+
Cha!e" + PTCL SUBSIDIARIES COMPETITORS.......................................................................... #,
+.1 SUBSIDIARIES AND COMPETITORS........................................................................... #,
+.# SUBSIDIARIES......................................................................................................... #1
+.& COMPETITOR OFPTCL............................................................................................. #&
+.+ NEWCOMPETITORS................................................................................................
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+.- PRODUCTS AND SERVICES OFPTCL............................................................................ #'
Cha!e" - $UMAN RESOURCE PRACTICES OF PTCL..................................................................... &+
-.1 ROLE OF T$E $R DEPARTMENT
................................................................................. &+
-.# POLICY INITIATION AND FORMULATION.................................................................... &+
-.& ADVICE................................................................................................................... . &+
-.+ CONTROL............................................................................................... .................. &-
-.- SERVICE............................................................... ................................................... . &-
-.' $UMAN RESOURCE MANAGEMENT ATPTCL.............................................................. &-
-.'.1 ADMINISTRATION BRANC$............................................................................... &'
-.'.# EXAMINATION BRANC$.................................................................................... &
-.'.& PERSONNEL BRANC$........................................................................................ &
-.'.+ PERFORMANCE APPRAISAL AT PTCL.................................................................. &*
-.'.- TRANSFER/ PROMOTION/LAYOFF...................................................................... +1
-.'.' TRAINING AND DEVELOPMENT......................................................................... +1
-.'.( COMPENSATIONADMINISTRATION................................................................... +
-.'.) WELFAREBRANC$........................................................................................... . +*
-.'.* LEGAL
BRANC$................................................................................................. -1
-.'.1, DISPATC$ BRANC$......................................................................................... -'
-.'.11 PENSIONBRANC$.......................................................................................... . -
-.'.1# RECRUITMENT................................................................................................ -
-.'.1& $UMAN RESOURCE
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VIII | P a
PLANNING........................................................................ '1
-.'.1+ E0UAL EMPLOYMENT OPPORTUNITY.............................................................. '1
-.'.1- EMPLOYEE RELATIONS.................................................................................... '#
-.'.1' INFORMATION TEC$NOLOGY.......................................................................... '#
-.'.1( CURRENT $R ISSUES OF PTCL.......................................................................... '&
Cha!e" ' ANALYSIS............................................................................................... .................. '-
'.1 GENERAL ANALYSIS............................................................................................... .... '-
'.# $R MANALYSIS............................................................................................... ...........
'.& SWOTANALYSIS........................................................................................................ '
Cha!e" ( RECO MMENDATIONS............................................................................................... ,
Cha!e" ) CONCLUSION............................................................................................................ 1
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E6ECUTI$E SUMMARY
The internship report is the necessar( part of the MB program, and e&er( student has to
do internship of t'o months in an( organization of repute after successful completion
of the internship 'or) a student is re4uired to 'rite 'hate&er practices and practical 'or)
he has done in his internship 'or)# The main purpose of the internship report is to
familiarize student 'ith contemporar( "uman resource practices and techni4ues $eing
adopted $( the organization# In the report a student has to do three t(pes of anal(sis
of the organization such as 7eneral nal(sis, "uman resource Management nal(sis,
and S'ot nal(sis of the respecti&e organization# In m( opinion an organization has
to de&elop proper and effecti&e performance appraisal s(stem to impro&e the performance
of their emplo(ees and compan( as 'ell# n organization has to choose a
transformational leader so as to accelerate the performance to'ards goal achie&ement#
Pa)istan Telecommunication *ompan( +imited PT*+- is the largest
telecommunication compan( in Pa)istan# This compan( pro&ides telephone ser&ices to the
nation and still holds the status of $ac)$one for countr(‟s telecommunication infrastructure
despite the arri&al of other telecom giants li)e Mo$ilin), Telenor and *hina mo$ile#
The socio!economic gro'th of a de&eloping countr( depends mainl( on the
telecommunication sectors and in&ol&ement in information technolog(, telemar)eting
and /!commerce ma)es it an integrate organ of the o&erall de&elopment of the countr(#
PT*+ also continues to $e the largest *DM code di&ision multiple access- operator in
countr( 'ith 8#9 million &!fone customers# *urrentl( ma%or initiati&es ha&e $een ta)en
$( PT*+ to upgrade its net'or), introduce a range of ne' &alue added ser&ices,
de&elop a portfolio of information technolog(, internet, national long!haul net'or),
carrier ser&ices, 'rite la$el ser&ices, /:O 'ireless $road $and, $road $and IPT:Smart T:-# The compan( consists of around ;888 telephone exchange across countr(
pro&iding largest fined line net'or)# 7SM group special mo$ile- *DM and internet are
other resources of PT*+, ma)ing it a gigantic organization# The go&ernment of Pa)istan
sold ;
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google#com-#
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C*a"er INTRODUCTION
2 BACK#ROUND OF THE OR#ANI7ATION
Pa)istan Telecommunication *ompan( limited PT*+- is the largest telecommunication
ser&ice pro&ider in Pa)istan 'ith emplo(ee strength of around @8888 and A# million
customers# PT*+ also continues to $e the largest *DM operator in the countr( 'ith
8#9 million :!0one customers# The compan( maintains a leading position in Pa)istan as an
Infrastructure Pro&ider to the other telecom operators and corporate customer of the
countr(# The compan( pro&ides a &erit( of up!to!date home user, corporate and
'holesale communication ser&ices e#g# telephon(, internet, tele&ision, &ideo conferencing
etc#
The compan( structure is spread o&er the entire countr( 'hich facilitates the
compan( in pro&iding ser&ices to the &alue added customers in e&er( part of the Pa)istan#
7eographicall( the compan( is di&ided into1 "ead4uarters, north, South, *entral, and 'est
Cones and functionall( in *ommercial, "R dmin, *orporate De&elopment, 0inance,Operations and Technical departments# The hierarch( of the compan( comprises of the
follo'ing cadres1 President and */O, Senior /xecuti&e :ice President, /xecuti&e :ice
President, 7eneral Manager, Senior Manager, Manager, Specialist, Management Trainee
and Non!Management /mplo(ee#
In pril ;88
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frica and is continuing to pursue ne' mo$ile and fixed line opportunities in man( gro'th
mar)ets#
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PT*+ has listed on 6arachi Stoc) /xchange, Islama$ad Stoc) /xchange, and +ahoreStoc)
/xchange 'ith the name as
follo'1
KSE8 PT*+
LSE8 PT*
I S E 8 P T *
2& HISTORICAL BACK#ROUND
?GH! /sta$lishment of Posts Telegraph Dept#
?G
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the 'ould!$e
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PT*+ in t'o separate placements# /ach had a par &alue of Rs# ?8 per share# These
&ouchers 'ere con&erted into PT*+ shares in mid!?GG increase in the salaries of 'or)ers#
There ha&e $een &arious changes in the compan( due to pri&atization# Such examples
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include the
:SS :oluntar( Separation Scheme for its emplo(ees-, /RP SP $ased-, restructuring, B**
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Billing and *ustomer *are Soft'are- etc# nother seemingl( minor change 'as change
of $rand identit( logo- that 'ill present PT*+s ne' face after pri&atization, 'ith greater
focus on customer satisfaction and $ringing a$out ne' ad&ancements in telecom for
Pa)istani consumers#
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C*a"er & OR#ANI7ATIONAL SETUP OF PTCL
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&2 STRUCTURE OF THE OR#ANI7ATION
n Organizational Structure clarif( the roles of personnel of an Organization and to
determine 'ho has to do 'hat tas), 'hich is responsi$le for 'hat, o$%ecti&es to $e
achie&ed, 'ho is to report to 'hom and to remo&e the o$stacles for performance
caused $( confusion and uncertaint( of %o$ assignment as 'ell as to ma)e eas(
decision! ma)ing and communication net'or)s reflecting and supporting organization
o$%ecti&es#
The head of Pa)istan Telecommunication *ompan( +imited is ca led KPresidentL# Then
come the S/:Ps Senior /xecuti&e :ice Presidents-, i#e# S/:P 0inance-, S/:P
Operations-, S/:P Technical-, and S/:P "uman Resource Management-, S/:P
Mar)eting Business De&elopment-# Then there is a chain of /xecuti&e :ice
Presidents /:Ps- li)e /:P 0inance *entral-, /:P Mar)eting-, /:P "R *entral-,
/:P ccounts-, /:P Operation-, /:P Information Technolog(, Training Research-,
and /:P Re&enue-# ll these are appointed at Pa)istan Telecommunication *ompan(,
"ead4uarters at 7!9=H, Islama$ad# part from these /:P, there are also /:P
Operation-, /:P "R- etc 'ho are heading the other regions of PT*+ in ma%or cities
countr( 'ide# Then there are *hief /ngineers and 7eneral Managers at "=2s 'ho report to
their rele&ant /:P# Then there are Senior Managers, Deput( Directors, ssistant
Directors, ccount Officers, ssistant ccount Officers, 0inancial nal(sts,
Mar)eting Managers, *omputer Programmers, and IT Specialists etc# There are also
Regional "eads 7eneral Managers- to head PT*+ Regions then come the Senior Managers
Operations-, Senior /ngineers Operations-, /ngineers to loo) after the telecom s(stem of
Regions# There are also Senior Managers 0inance, ccount Officers and ccountants to"andle Regional account and $illing matters# Manager "R his staff are responsi$le to
ta)e care of Personnel affairs at Regional +e&el# In non!gazetted staff there are
/ngineering Super&isors Operations =S'itching
=Po'er plant =Optical 0i$er s(stem=M#. Media, ccount ssistants, Stenographers,
ssistants, 6e( Punch Operators, Telecom Technicians, 3pper Di&ision *ler)s, +o'er
Di&ision *ler)s, +ine Men, .ire Men, Dri&ers, /xchange *leaners, Nai$ 2asids and
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C*a"er & OR#ANI7ATIONAL SETUP OF PTCL
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Peons etc# ll the staff is recruited $( the "R Department headed $( S/:P "R# The "R
experts are responsi$le for hiring
to further streamline its recruitment process#
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&2& BOARD OF DIRECTORS
It is the highest $od( of PT*+, 'hich has $een rested the function of polic( formulation#
The directors appointed shall not $e less than se&en - in num$ers# Presentl( it has 9
mem$ers-# There is general $od( meeting once a (ear of all the shareholders to elect the
mem$ers of $oard of directors# director elected shall hold office for a period of three
(ears unless the earlier resigns, $ecomes dis4ualified from $eing a director or other'ise
ceases to hold office# retiring director shall $e eligi$le for re!election#
Mr. Amir Tariq Zaman
Khan
*hairman PT*+Board
Mr. Abdulrahim Abdulla Abdulrahim Al
Nooryani
Mem$er PT*+Board
Mr. Abdul Wajid
Rana
Mem$er PT*+Board
Mr. Daniel
Ritz Mem$er PT*+Board
Mr. Kamran
Ali Mem$er PT*+Board
Mr. Jamil Ahmed
KhanMem$er PT*+Board
Mr. adhil Mohamed Erhama Al
Ansari Mem$er PT*+Board
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Mr. !er"an
#"andan
Mem$er PT*+Board
Mr. Jamal !ai$ Al
Jar%an
Mem$er PT*+Board
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&29 CORPORATE INFORMATION
10 | P a
Mana&ement
.alid Irshaid 'resident ( )hie$ E*e+uti,e #$$i+er
Muhammad Nehmatullah Toor !.E.-.' inan+e/ 0 )hie$ inan+ial#$$i+er
)..#/
Muhammad Nasrullah)hie$ Te+hni+al #$$i+er ).T.#/
S(ed Mazhar "ussain !.E.-.' 1uman Resour+e/
"amid 0aroo4
!.E.-.' 2usiness De,elo3ment/
Na&eed Saeed !.E.-.' )ommer+ial/
0ur4an "a$i$ 2ureshi !.E.-.' 2usiness Zone !outh/
5amal $dalla Salim "ussain l Su'aidi
!.E.-.' 2usiness Zone )entral/
5amil 6h'a%a !.E.-.' !3e+ial 'roje+ts
0arah 2amar
)om3any !e+retary
Cahida 'an E.-.' 4e&al/
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&2: BANKS
Allied 2an" 4imited
As"ari 2an" 4imited
2an" Al$alah 4imited
2an" Al 1abib 4imited
The 2an" o$ 'unjab
)itiban". N.A
Dubai 5slami+ 2an"
aysal 2an" 4imited
1abib 2an" 4imited
124/
1abib Metro3olitan 2an" 4imited
M)2 2an" 4imited
Meezan 2an" 4imited
National 2an" o$
'a"istan N52 2an"
4imited !il"ban" 4imited
!ME 2an" 4imited
!tandard )hartered 2an" 'a"istan/ 4imited
6nited 2an" 4imited
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C*a"er 9 CURRENT SITUATION OF PTCL
92 BUSINESS $OLUME
0ixed line connections in the countr( are more than A#H million and the cellular connections are
?;# million currentl( there are @?A Pa(phone and o&er A?,888 .ireless Pa(phones There
are o&er ?H8 Data and Internet ser&ice pro&iders ISPs- to 'hom PT*+ has pro&ided
net'or) infrastructure# PT*+ generated annual Re&enue of o&er Rs# ?? $illion from its
pri&ate sector operating partners#
92& PTCL POSITIONIN#
STATEMENT
He00o "o "*e
Fu"ure
K"e lo to the 0utureL is an amalgam of our &ision, $rand philosoph(, $rand &alues and
strateg(# The essence is Kfuturistic approachL# The positioning statement K"e lo to the
0utureL is $asicall( comprised of t'o 'ords K"e loL and K0utureL that pro&ides the in'ard
communication through the 'ord K"e loL, i#e# PT*+ 'elcomes its customers and the
future# lso it offers the out'ard communication through the 'ord K0utureL $(
promising customers the futuristic ideas and products#
929 $ISION
STATEMENT
To $e the leading Information and *ommunication Technolog( Ser&ice Pro&ider in the
region $( achie&ing customer satisfaction and maximizing shareholders &alue#
The future is unfolding around us# In times to come, 'e 'ill $e the lin) that allo's
glo$al communication# .e are stri&ing to'ards mo$ilizing the 'orld for the future#
B( $ecoming partners in inno&ation, 'e are read( to shape a future that offers telecom
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C*a"er 9 CURRENT SITUATION OF PTCLser&ices that $ring us closer#
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92: MISSION
To a*+e;e our ;+s+on -< *a;+n!8
n organizational en&ironment that fosters professionalism, moti&ation and 4ualit(
n en&ironment that is cost effecti&e and 4ualit( conscious
Ser&ices that are $ased on the most optimum technolog(
2ualit( and Time conscious customer ser&ice
Sustained gro'th in earnings and profita$ilit(
92= CORE $ALUES
PT*+ has some core &alues to 'hich the( gi&e a lot of significance and the( consider
them as the most important part of their $usiness# These core &alues do not change from
time to time or person to person rather the( are foundation of the compan(‟s culture# These
core &alues are 1
Professional Integrit(
*ustomer Satisfaction
Team'or)
*ompan( +o(alt(
92> MAIN OFFICES
The "ead Office of Pa)istan Telecommunication *ompan( +imited is situated in Sector 7!9=H,
Islama$ad, 'hich is headed $( the KPresidentL# Besides, it has Regional "ead4uartersli)e1
Islamabad Telecom Region
Rawalpindi Telecom Region
Hazara Telecom Region Abbottabad
Northern Telecom Region-I Peshawar
Lahore Telecom Region (South
Lahore Telecom Region (North
!ultan Telecom Region
"aisalabad Telecom Region
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92: MISSION
Southern Telecom Region-I H#derabad
Southern Telecom Region-II $arachi
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Southern Telecom Region-% Su&&ur
'estern Telecom Region uetta
Switching networ& )entral region Lahore
These Regions pro&ide Telecommunications ser&ices to the customers in their respecti&e
areas# part from these, PT*+ has an Optical 0i$er *onstruction Region +ahore and
Optic 0i$er S(stem Islama$ad, each headed $( a 7eneral Manager to install, operate and
loo) after optic fi$er s(stems=ca$les#
92? TECHNICAL @ OPERATIONAL NET 3ORK
Pa)istan telecommunication *orporation under the ct ?GG
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92 PRI$ATI7ATION
The gro'th of the cellular sector in Pa)istan can also $e attri$uta$le to good go&ernance
policies of the go&ernment of Pa)istan and the Pri&atization *ommission# In pril
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ha&e exhi$ited their profound sense of sharing and empath( on this occasion# This
highl( spea)s of the strong commitment of our emplo(ees 'ith
this national cause#L
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K*ontri$ution from our emplo(ees during these da(s speciall( donating one da( salar( for
IDPs in these testing times shall $e greatl( helpful in mitigating IDPs miseries and 'ill go
a long 'a( in their reha$ilitation process#
Dona"+on "o SOS $+00a!es
PT*+ )eeping 'ith its health( tradition of supporting non!go&ernmental organizations
recentl( donated a sum of Rs#;#A million to the SOS :illages# s most people 'ould $e a'are,
SOS is an organization that loo)s after the 'ell!$eing and education of orphans and
the destitute#
+ast (ear, PT*+ organized a special e&ent at the SOS :illage Ra'alpindi, 'hich the then
Prime Minister of Pa)istan, Mr# Shau)at ziz, attended# "e handed o&er a che4ue of
Rs#;#A million, donated $( PT*+ for this no$le cause, to the SOS *hildren‟s :i lage#
S*o0ars*+s /or Persons +"*
D+sa-+0+"+es
nother recent *SR initiati&e ta)en $( PT*+ 'as announced at the .orld
Telecommunication Da( held on Ma( ?, ;889# This (ear the 'orld'ide theme for the Da(
'as K*onnecting Persons 'ith Disa$ilities#L To raise a'areness of this theme and
support initiates focusing on less pri&ileged persons, PT*+ chose to $ecome the lead
sponsor of the .orld Telecom Da( e&ent in Islama$ad contri$uting P6R
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Co00a-ora"+on +"* Un+;ersa0 Ser;+e Fun.
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The 3ni&ersal Ser&ice 0und 3S0- and PT*+ ha&e entered in a contract to pro&ide
$asic telephon( and data ser&ices to the population in the (et un!ser&ed areas of
Baluchistan districts of Pishin, 6i la $du lah and 2uetta# PT*+ is ma)ing consistent
efforts to enhance Pa)istan‟s capacit( to de&elop and produce a glo$all( competiti&e
telecom sector and industr(#
Ma)ing a determined effort de&elop Pishin, a far flung area of Baluchistan is a
clear manifestation of PT*+‟s resol&e to $ridge the digital di&ide# .ith the support of
3S0, PT*+ is set to extend the $enefits of its u$i4uitous net'or) co&erage to the under!
ser&ed communities in the un!ser&ed areas# PT*+ is contri$uting Rs# ?HG million to thisendea&or in an effort to $ring information and communication technolog( to the remotest
areas# The total cost of the pro%ect is P6R ;888 Million out of 'hich PT*+
contri$ution is P6R ?;A Million 'hile 3S0*o contri$ution is P6R ;A Million#
Thus, PT*+, as a sociall( responsi$le corporate entit(, has $een pursuing different social
causes touching on areas of culture, sports, music, en&ironment and general 'elfare $(
supporting different initiati&es# s such, PT*+‟s *SR acti&ities and ne' &entures are
'arml( 'elcomed#
Dona"+on "o Ear"*1uae ;+"+ms +n
Ba0u*+s"an
/arth4ua)e struc) the 'estern telecom region 2uetta lea&ing terrif(ing effects in the
region# Mr# .alid Irshaid President */O PT*+ donated Rs#?8 Million for the
reconstruction and reha$ilitation of the area#
Dona"+on "o Bena5+r Inome Suor"
Pro!ram
Mr#.alid Irshaid President */O PT*+ donated Rs#?8 Million to the Benazir IncomeSupport
Program# This program directl( focuses on the poor populace of Pa)istan#
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Sonsor+n! E;en" a" LUMS
17 | P a
PT*+ 'as the lead sponsor for S(nergies ;889 the ?st e&er Business School *ompetition in
Pa)istan organized $( +ahore 3ni&ersit( of Management Sciences costing P6R ? Million#
PTCL Pres+.en" Mr2 3a0+. Irs*a+. announes Rs ' M+00+on /or Na"+ona0 Press C0u-
Is0ama-a.
The president of PT*+, .alid Irshaid has said that PT*+ 'as still one of the most
profita$le National organizations, despite all economic and financial crisis and
$ac) dra's# ddressing the inaugural of the ne' $uilding, alongside president NP*
National press *lu$-, Tari4 *haudhr(, general secretar( fzal Butt, and other
luminaries, including S/:P PT*+ Si)andar Na4i, /:P li 2adir 7ilani# .alid Irshaid
expressed the compan(s 'illingness and readiness to tac)le an( impending challenges 'ith
lan and preparedness# Mr# .alid Irshaid also assured press clu$ a$out his full cooperation
and assistance, and during the lunch hosted in his honor $( NP* also announced a grant of
Rs# ?8 million, DS+ Internet ser&ices, IPT: and other facilities# "e said that PT*+ 'ould
continue to 'or) for $etterment of media in Pa)istan, and also lauded media ser&ices
rendered during the last fe' (ears#
PTCL #e"s En;+ronmen" Fr+en.0<
The Pa)istan Telecommunication *ompan( +imited PT*+- has decided to introduce a ne'
$ill format for its customers, effecti&e 0e$ruar( ;88G# This decision 'as ta)en to ensure
that PT*+ stir to'ards adopting en&ironmental!friendl( and customer!friendl( policies
in line 'ith the go&ernment of Pa)istans efforts, 'hich recommends companies and
institutions to go green# This initiati&e of PT*+ also coincides 'ith the 7o&ernment‟s
decision to cele$rate ;88G as the /n&ironment Jear# PT*+s decision to reduce the
num$er of $illing pages is an en&ironment friendl( initiati&e and is a 'a( for'ard
to'ards $ecoming a paperless enterprise# ccording to Dr# Sadi) l!5adir, S/:P
*ommercial PT*+, preceding $ill format comprising multiple pages, 'ould $e replaced
'ith a ne' one!page $ill format, thus pac)ing all the essential $illing details on a single
page# This single page $ill format 'ould help sa&e, at least ?; million papers e&er(
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Sonsor+n! E;en" a" LUMS
18 | P a
month that are $eing used for printing the $illing details# To facilitate the
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19 | P a
customers, itemized $illing details 'ould remain o$taina$le and accessi$le# *ustomers
'ould $e a$le to o$tain their itemized $illing details $( &isiting an( customer ser&ice centre
of PT*+ and 'ould also $e a$le to access essential $illing details through I:R $( dialing
?;88# PT*+ *all center is also expected to start ta)ing orders from customers for their
itemized $illing details# Su$se4uentl(, these details 'ould $e deli&ered to the customers
through courier 'ithin a certain time frame# Dr# Sadi) said, KPT*+ is determined to
impro&e and $uild good relationship 'ith its customers $( pro&iding no&el and superior
telecom products and ser&ices to its &alued customers and is stri&ing hard to meet their
expectations#L
PTCL, CISCO an. NUST "o es"a-0+s* Cen"er o/ Ee00ene /or
In"erne"
Te*no0o!+es
Islama$ad1 3nder the $anner of PT*+, *IS*O and N3ST, *enter of /xcellence for
Internet Technologies is $eing esta$lished at N3ST S//*S, Islama$ad# The *enter E a
$rainchild of Mr .alid Irshaid, President and */O, PT*+ ! is to $e set up in the state of the
art# n MO3 to this effect 'as signed (esterda( $( the three parties, 'ith the *hief 7uest
$eing Dr ta ur Rahman, *hairman "/*# The occasion 'as also graced $( high officials from
pu$lic sector, academia and industrial organizations# The ceremon( 'as a huge success and
PT*+, *IS*O and N3ST‟s leading role in ta)ing up ne' challenges to impro&e the
4ualit( of IT education in Pa)istan 'as greatl( lauded $( mem$ers of academia, industr(
and the media present at the ceremon(#
Mr Si)ander Na4i /xecuti&e :ice President *orporate De&elopment spea)ing on the
occasion said that $( setting up such a *enter, PT*+ 'ill $e a$le to $enefit from 'orld class
research that 'ill $e of immense &alue to them# In addition, the human resources that 'ill $e
de&eloped at this *enter 'ill $e a$le to export their s)ills and expertise to the region and
$e(ond# This 'ill spur gro'th in the Pa)istani IT sector, and 'ill contri$ute to'ards
enhancing the 4ualit( and 4uantit( of exporta$le IT related s)ills to the glo$al mar)etplace#
The *enter, staffed $( researchers from N3ST, 'ill 'or) closel( 'ith *isco engineers in the
3S 'ho 'i l pro&ide the thematic direction of the %oint research# The *enter ‟s research
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20 | P a
is to $e funded $( the National I*T RD fund# Dr# 2asim Shei)h, the */O of I*T RD
fund, stated
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19 | P a
that his organization is pleased that PT*+, N3ST and *IS*O are forming a %oint research
group that 'ill 'or) on significant pro$lems that are rele&ant to Pa)istan# research
pro%ect under similar arrangements, funded $( the National I*T RD 0und, is currentl(
under'a( 'ith *isco scientists and Pa)istani researchers colla$orating to de&elop open
source tools for performance monitoring of net'or) traffic# The output of this 'or) has
alread( generated n application for a 3S patent is $eing filed as a result of the 'or)
carried out during the course of that research# In addition to its research am$itions, the
*enter 'ill also $e pro&iding high 4ualit( professional training courses to PT*+ and other
telecom companies#
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20 | P a
C*a"er : PTCL SUBSIDIARIES @ COMPETITORS
:2 SUBSIDIARIES AND COMPETITORS
s alread( mentioned, presentl( PT*+ has to face 'ar 'ith ma%or competitors in mo$ile phone
.++ telephon( operators ho'e&er, there are also competitors of its
follo'ing su$sidiaries=products1
SUBSIDIRAYPRODUCT COMPETITOR
Multimedia Broad Band ISP Product-
3!fone *ellular ser&ice pro&ider-
PT*+ *alling *ards Product-
.ireless +ocal +oop :!0one-
There is a$out ?88 competitor of
product
throughout the countr( to pro&ide Internet
ser&ice to the customers# "o'e&er, some of
the ma%or competitor ISP‟s of product are
*($er net, .orld online, pollo, .orld *all,
and *omsats .O+ etc#
There are fi&e competitors of 3fone in
cellular phone industr( i#e# Mo$ilin),
Instaphone and *#M Pa), Telenor, .aridtel#
"ello *ards, *all Point *ards, *allMate
*ards, 7lo$al Telecom*ards#
7o *DM, .ateen Telecom .orld *all are
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21 | P a
:2& SUBSIDIARIES
UFONE
3fone Pa)istan Telecom Mo$ile +td- a 'holl(!o'ned su$sidiar( of PT*+ commenced
its operations on ;Gth 5anuar( ;88? as a 7SM G88 ser&ice pro&ider# Since the outset,
it has expanded its co&erage and customer $ase at a rapid pace and esta$lished itself as
one of the leading cellular ser&ice pro&iders in Pa)istan# 3fone is no' considered to $e
one of the most acti&e, aggressi&e and inno&ati&e pla(ers in the mo$ile
sector of Pa)istan# The gro'th of the cellular industr( is a direct result of the
successful implementation of the telecom deregulation and cellular mo$ile polic( $( the
Ministr( of IT and Telecommunications MOITT- and the support, guidance and timel(
enforcement of regulator( process $( the Pa)istan Telecommunication uthorit( PT-#
KEY ACCOMPLISHMENTS
3fone has al'a(s pla(ed a pi&otal role in the de&elopment of the cellular mar)et in
Pa)istan# 0or the most part, it has $een a step ahead in introducing inno&ati&e products to
the mar)et# 3fone 'as a pioneer in launching the 7PRS ser&ices and Multi!media
Messaging Ser&ice MMS- in Pa)istan, and lead the 'a( in introducing 7PRS
international roaming and prepaid international roaming for these ser&ices in the Pa)istani
mar)et#
PERFORMANCE
The customer focus and $est offering has allo'ed 3fone to $uild a su$scri$er $ase of
o;er &' m+00+on in less than a decade# 3fone has net'or) co&erage in ',''' 0oa"+ons
and across all ma%or high'a(s of Pa)istan# 3fone currentl( caters for International
Roaming to more than & 0+;e oera"ors in more than ?
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BRAND
22 | P a
.hile )eeping its tradition of $eing the trend setter in the industr(, 3fone changed the
image of mo$ile phones from a luxur( onl( afforda$le $( the elite, to a necessit(
afforda$le $( the common man# Since its inception, 3fone has positioned its $rand for masses#
In )eeping 'ith the upcoming competition and mar)et d(namics, 3fone increased its focus
on the (outh segment 'hich comprises A8> of the population-, 'ith the Prepa( $rand#
B( designing mar)et focused products, 3fone‟s $rand team launched aggressi&e campaigns,
'hich further increased the $rand e4uit(# The ne' $rand image gained huge popularit(
amongst the targeted mar)et# recent mar)eting sur&e( conducted $( a prominent
mar)eting research compan( sho'ed that 3fone has considera$l( increased its $rand
&isi$ilit( and image# 3fone‟s Prepa( $rand is no' considered to $e one of the most fa&ored
$rands $( the (outh mar)et and is follo'ed $( other mo$ile operators launching their respecti&e
$rands for the (outh mar)et#
INTERNATIONAL CO$ERA#E
3fone pro&ides International Roaming facilit( 'ith more than ?A8 international operatorsacross
G countries# 3fone has 7PRS roaming agreements 'ith se&eral international operators and
also pro&ides prepaid roaming facilit( to selecti&e destinations#
CUSTOMER SER$ICE
3fone is proud to ha&e an efficient and friendl( customer ser&ice through ;? compan(!
o'ned Sales *ustomer Ser&ice *enters and nearl( ;A8 franchisees across the countr(# The
o utlets are a$le to ser&ice the customers 'ith inno&ati&e solutions, and are empo'ered
'ith .e$ $ased franchise management s(stems# 3fone is poised to face the e&er
increasing challenges of the mar)et and is confident it 'ill attract ne' customers# It has
the a$ilit( to retain its existing customer $ase 'ith a high le&el of customer satisfaction
&ia optimum net'or) ser&ice and a ;H hour call center facilit(#
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NET3ORK CO$ERA#E
23 | P a
3fone has al'a(s $elie&ed in a solid commitment to gro'th, securit( and relia$ilit(#
Therefore, 3fone has al'a(s $alanced its expansion efforts and 4ualit( of ser&ice# .ith
a total current in&estment of FH88 Million, 3fone has net'or) co&erage in more than ;
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24 | P a
MOBILINK
Mo$ilin) is a largest mo$ile phone compan( of Pa)istan# Mo$ilin) is currentl( ha&ing morethan
9,=,=? users $ase 'hich is the 9>G of total cellular industr( of Pa)istan#
Mo$ilin) is $asicall( competing 3fone 'hich is su$sidiaries of PT*+#
TELENOR
Telenor is another cell phone compan( it ha&e ?,:,'?: su$scri$ers 'hich is &' G of
total mo$ile industr(#
3ARID TEL
.aridtel is also pro&iding cell phone facilities in Pa)istan# .aridtel ha&ing morethan
=,:,>? su$scri$ers 'hich is ?G of Pa)istan mo$ileindustr(#
:2: NE3 COMPETITORS
Other than mo$ile land line PT*+ is facing competition in 0#.#T 0ixed .irelessTelephone-
product mar)et# Belo' are the ma%or competitors#
Telecard 501,680
.orld *all 468,335
This has added competition for PT*+ 1,245,639) in .++ .ireless local +oop-field#
RO7#AR MICROFINANCE BANK
Jour *ompan( finalized the arrangements including regulator( compliances to ac4uire
?88> o'nership of Rozgar Microfinance Ban) +imited# The ac4uisition is in line 'ith
PT*+ 7roup‟s initiati&e on Digital!*ommerce# The initiati&e includes offering digital
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25 | P a
pa(ments and $an)ing solutions#
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25 | P a
Branchless $an)ing $rings a $ou4uet of financial ser&ices to consumers on the go# The
ser&ices include P!P person to person- Mone( transfer, mo$ile 'allets, cash!in cash!out,
$ill pa(ments, 7!P go&ernment to person- pa(ments, merchant=retail pa(ments, loan
dis$ursement, loan repa(ment and more#
Branchless $an)ing is used to su$stantiall( increase the financial ser&ices outreach to the
mass un$an)ed communities# It represents a significantl( cheaper alternati&e to
con&entional $ranch! $ased $an)ing that allo's financial institutions and other commercial
sectors to offer financial ser&ices outside traditional $an) premises $( using deli&er(
channels li)e retail agents, mo$ile phones etc#
c4uisition of Rozgar Microfinance Ban) is an economic and cost effecti&e
regulator( compliance for PT*+ 7roup to realize the $enefits of opportunities $eing offered
$( $ranchless $an)ing#
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:2= PRODUCTS AND SER$ICES OF PTCL
26 | P a
Te0e*one Ser;+e
PT*+‟s one ma%or ser&ice is that it pro&ides Telecommunication Ser&ice to Pa)istan for
$oth
domestic and internationalcommunication#
$ALUE ADDED SER$ICES
0ollo'ing are the &alue added ser&ices of PT*+
Home ser;+es Bus+ness
ser;+es
nalogue channels Broad$and
Pa)istan
*alling card *all
center
Dialup!:fone *o!
+ocations
Domestic &oice call tariff
DP+*
0ixed line 0ixed
line
Internationa l call tariff Satellite
Phone :fone Radio
Maritime Phone n net T:
transmission
Pa(phone :oice messagingser&ice
I!PT: Smart
T:-
PREPAID CALLIN# CARD
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:2= PRODUCTS AND SER$ICES OF PTCL
27 | P a
That gi&es (ou nation'ide access along 'ith international facilit(# It comes easil(
afforda$le denomination of Rs# ;A8, A88, ?888, and ;888 and can $e used from an( PT*+
digital phone
$OICE MESSA#E (KEH D# !M! )
PT*+ &oice messaging ser&ice, one can ha&e all or desired- calls recorded 'hen one is
a$sent, $us( on Phone or do not 'ant to attend the calls for an( reasons# One can, later
on at his con&ince, retrie&e all recorded messages from an( telephone an('here in the
countr(#
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AD$ANCE FREE PHONE
28 | P a
d&ance 0ree Phone is a toll free num$er 8988-, a facilit( $( PT*+, 'hich 'hen
com$ined 'ith (our ordinar( phone num$er $ecomes a d(namic telemar)eting tool# This
num$er allo's (our customer to call (ou for free and get the information re4uired#
UNI$ERSAL ACCESS NUMBER
3ni&ersal ccess Num$er is one telephone num$er for (our offices in differentcities#
$IRTUAL PRI$ATE NET3ORK
n( companies telephone exchange need &irtual net'or)# B( using this soft'arecompanies
don‟t need a separateexchange#
UNI$ERSAL PERSONAL
NUMBER
3ni&ersal Personal Num$er is one num$er of (our mo$ile or an( phone# It is used
throughout countr( 'here&er (ou go (ou can use that num$er#
PREMIUM RATE SER$ICE
Premium Rate Ser&ice is ser&ice in 'hich the $ills are paid in ad&ance at particular rate and
then the ser&ice is used for that#
INTERNET SER$ICES
2roadband 'a"istan is latest internet product of PT*+ that is DS+ ser&ice and a&aila$le
in all ma%or cities of the countr(# PT*+ also pro&ide Internet ser&ice at different "our rates#
.ith this ser&ice one can connect to Internet from an( PT*+ telephone line#
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PTCL SMART T$
29 | P a
PT*+ has started a digital interacti&e tele&ision ser&ice for the first time in Pa)istan in
;889# B( using the IPT: Internet Protocol T:- Technolog(# PT*+ $rought Pa)istan into
the list of those fe' countries that are pro&iding the interacti&e T: ser&ices to their customer#
BROADBAND 3IFI
PT*+ has launched a $road$and .i!0i ser&ice to its fixed line $road$and that gi&es
users the access to use $road$and ser&ice an('here in the house#
E$O 3IRELESS BR OADBAND
PT*+ /:O is Pa)istan‟s fastest @7 'ireless $road$and internet 'hich offers its
customers, KSuperior @7 Internet experienceL# /:O 'ireless is operational in GG cities
nation'ide, and ena$ling a $road$and 'ireless re&olution in Pa)istan#
SER$ICES FOR CORPORATE CUSTOMERS
PT*+ is stri&ing hard to facilitate its &alued corporate customers at each le&el of ser&ice#
PT*+ offers a host of unmatched ser&ices to meet the needs of the *orporate *ustomers#
The list of *orporate Ser&ices is gi&en as under# 0or more information regarding an( of
the follo'ing ser&ices, PT*+ )orporate )ustomer )enters can $e contacted#
INBASED $ALUE ADDED SER$ICES $ALUE ADDED SER$ICES
8988!Toll 0ree
PT*+ *alling *ards
Domestic nd
International
Premium Rate Ser&ice !
8G88
:irtual Pri&ate Net'or)
3ni&ersal ccess Num$er
3N-
3ni&ersal Internet Num$er
3IN-
ISDN PRI
TelePlus
ISDN=BRI- +ocal
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30 | P a
Un+;ersa0 Aess Num-er(UAN)
=
Domestic=International
+eased Band'idth
nd Point To Point
+eased +ines D-
+ocal +eased *ircuits ;
.ire=H .ires-
D- Digital
0acilities
Digital Su$scri$er +oop
DS+-
*o!+ocation
Tele mail
*all *enters ne'-
UAN 3ni&ersal ccess Num$er- ser&ice is ideal for organizations /ngaged inmar)eting of
products or ser&ices# "ere is a list of $usiness that can a&ail 3N Ser&ice#
Ban)s
Ne'spapers
irlines
"otels
Shipping +ines
0ast 0ood Outlets
*onsumer Products*ompanies
Insurance
*redit *ard *ompanies
Tra&el
*ourier Ser&ices
3tilit( Ser&ices
Trading *ompanies
Stoc) Bro)ers
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30 | P a
$o+e Messa!+n! Ser;+e ($MS)
.ith PT*+ Messaging Ser&ice, (ou can ha&e all for or Desired- calls recorded 'hen
(ou are a$sent, $us( on phone or do not 'ant to attend the calls for an( reason# Jou
can, later on at (our con&enience, retrie&e all recorded messages from an(telephone an('here in the countr(#
Securit( of message is ensured against ea&esdropping through su$scri$er
controlled pass'ord#
PTCL $MS is designed for those 'ho do not 'ant to miss a call or 0ax $ecause that
can $e $eneficial#
7reat for an(one o'ning a telephone or 0ax, at home or $usiness#
Much more po'erful and flexi$le than ans'ering machine due to Message
options a&aila$le in (our &oice mail s(stem#
Fea"ures
*all ans'er
0ax
Messaging
Notification
*apacit( ?8 messages
0ree for user pa(ing RS# ;888=! or more $ill=month#
PTCL Messa!+n! P0us
PTCL MESSA#INH PLUS is designed for small and medium $usiness
enterprises ha&ing pro$lems 'ith managing telephone message#
PTCL MESSA#IN# PLUS 'ill definitel( handle these pro$lems for (ou#
d&anced messaging features sa&e time, ma)e (ou trul( mo$ile and increase
producti&it(#
/ssential for time!conscious executi&es, fre4uent tra&elers and Professional groups#
Fea"ures
*all ans'er
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Co Loa"+on Cen"ers
Pa)istan Telecommunication *ompan( has ta)en land mar) decision to esta$lish
co location centers throughout the countr(#
Ser;+eone"
This ser&ice is $asicall( for telecom data and I#T companies# These companies 'ill
install their e4uipment directl( in PT*+ premises in read( fitted en&ironment# The
primar( purpose is to pro&ide a num$er of resilient and centralized connection and
control facilities in 'hich co!location center ‟s communication can $e located#
Bene/+"s
/as( access to local international
connecti&it( 2uic) deplo(ment of
ser&ices
Minimum capital in&estment and cost
sa&ing
"igher relia$ilit( and 4ualit( of
ser&ice
0ull connecti&it( under one
roof
5ust plug in and start
$usiness
Tar!e" mare"
IT
companies
Telecom data
companies
Un+;ersa0 In"erne" Num-er (UIN) 9
3IN ?@? num$ering scheme for internet ser&ices pro&iders, represent exclusi&e code to each ISP#
Ser;+e one"
The concept of the ser&ice %ust li)e toll free 8988 $ut charges a local call for each
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32 | P a
connecti&it( attempt, 3IN in&ol&es a location of num$ers to indi&idual ISP‟s 'ho are licensed
$( PT# Fun"+ona0+"<
The ser&ice functions under single E meeting $illing s(stem, 'ith promise of rich di&idends in
terms of customer care#
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33 | P a
Bene/+"s
The $enefit goes to the end users 'ho happen to $e an( ISP customers#
Once su$scri$ed, the ser&ice means timeless communication for (our
customers, allo'ing them to pa( for a single call irrespecti&e of its duration#
Tar!e"
mare"
ISP‟s
$+r"ua0 Pr+;a"e Ne"or ($PN)
*ommunication is the secret of success in toda(‟s highl( competiti&e mar)et# .hen it
comes to ena$ling (our enterprise, (our communication got to $e instant, fast and hassle
free# The ans'er to this corporate need is &irtual pri&ate net'or)#
Ser;+e
one"
It is an inno&ati&e and intelligent pri&ate net'or) to integrate $usiness=enterprises
ha&ing su$! offices 'ith in a cit( or nation'ide# .ithout necessit( installation of
dedicated resources, :PN ena$les organization to create a pri&ate net'or)#
D+!+"a0 Cross Conne" (D66)
Telecommunication net'or)s are the most important infrastructure elements of an(
$usiness toda(# s the $usinesses increasingl( depend on it, 4ualit( of net'or)s is
gaining strategic importance#
Ser;+e
one"
PT*+ offers flexi$le and relia$le data ser&ices solutions through a high 4ualit(
platform of digital leased line net'or)# PT*+ digital cross connect D- net'or)
pro&ides the most dependa$le media for .N connecti&it( 'ith more than ;88 nodes
countr( 'ide#
Fea"ure
s
/nd to end digital connecti&it( on digital cross connect net'or)
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34 | P a
*ountr( 'ide as 'ell as glo$al co&erage
0lexi$le $and'idth to suit the re4uirement
Better 4ualit( of ser&ices
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35 | P a
Tar!e" mare"
*orporate
customer
Soft'are
exporters
Data net'or)
operators
irlines=tra&el agencies
ISP‟s
0inancial
institutes
*ourier
ser&ices
ISDN BRIPRI
It is a near $road$and experience suita$le for household and small=medium sized organizations#
Fea"ures
0aster and clear
&oice
0ax and data communication on a single phone
PRI pro&ides thirt(
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36 | P a
C*a"er = HUMAN RESOURCE PRACTICES OF
PTCL
=2 ROLE OF THE HR DEPARTMENT
The "uman Resource department of the compan( operates in an auxiliar(, ad&isor(,
or facilitati&e relationship to other departments in the organization# n( staff unit,
'hether it $e personnel or other'ise, exists to help the line effecti&el(# It has $een created
in the first place to ta)e ad&antage of specialized talent and )no'ledge# The "#R
department of the compan( generall( performs the follo'ing roles1
=2& POLICY INITIATION AND
FORMULATION
The S/:P of the "#R# Department is the indi&idual most acti&el( in&ol&ed in polic(
re&ision to co&er recurring pro$lem or to pre&ent anticipated pro$lems# Ordinaril( these are
proposed to the president of the compan(, and it is up on the latter ‟s authorit( that the
polic( is actuall( issued# .hen proposing a ne' or re&ised polic( the personnel director
must anal(ze pro$lem that ha&e occurred in the past, sur&e( other companies to
determine ho' the( handle similar situations, discuss the matter 'ith colleagues and
su$ordinates and gi&e due consideration to the pre&ailing philosoph( in the organization#
=29 AD$ICE
ma%or portion of the acti&ities of those engaged in staff personnel 'or) is in the
nature of counsel and ad&ice to line manager# *ountless examples can $e gi&en# shop
foreman ma( $e confronted 'ith a grie&ance o&er distri$ution of o&ertime# nother
foreman ma( ha&e the pro$lem emplo(ee 'ho he feels should $e disciplined or e&en
suspended# t the time of the annual re&ie' of all salaried personnel for possi$le pa(
increases, the operating manager pla(s a )e( role in ad&ising operating manager on the
administration of the program#
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=2: CONTROL
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The "#R# Dept# carries out important control functions# It monitors the performance of
line department and other staff departments to ensure that the( conform to esta$lished
personnel polic(, procedures, and practices# The control function of the personnel
department is 4uite compara$le to the acti&ities of a 4ualit( control group that measures
product &aria$les to ensure conformance to engineering specifications or to the acti&ities
of the auditing staff that inspects accounting records to ascertain conformance 'ith
prescri$ed standards#
=2= SER$ICE
The ser&ice responsi$ilities of the "#R# department are apparent 'hen one examines suchthings are as the emplo(ment, training, and $enefits functions# The tas)s of recruiting,
inter&ie'ing and testing %o$ applicants are performed in the "#R# Dept# Training programs
are planned, Organized and often staffed through the "#R# Department #"#R#
Department must see that ade4uate instructional materials and facilities are a&aila$le#
Once pension and insurance programs ha&e $een setup, all claims must $e through the "#R#
Dept#
=2> HUMAN RESOURCE MANA#EMENT AT PTCL
The PT*+ has 'on repute in the field of land line .++ ser&ices for the domestic
commercial customers# It has $een achie&ed onl( due to the proper and exact functionalit( of
the "uman Resource Department# The "ead of the "uman Resources Department is the
S/:P and his team comprises of /:P‟s 7eneral Managers of different zones#
The "uman Resource Department ma( ad&ice the administration and the $oard of directors on
special issues of the compan( and then it offers ser&ices in order to accomplish the tas)# It
not onl( gi&es ad&ice, offers ser&ices $ut also control the policies of the administration#
PT*+ is ha&e its official 0ace$oo) page to attract the local and international
"uman *apital, PT*+ is also ha&e a +in)edIn profile to interact 'ith professional and
fined good "uman Talent for their department#
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PTCL 3+ns #0o-a0 HR Ee00ene Aar. &'
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Pa)istan Telecommunications *ompan( +imited PT*+- has 'on the prestigious
K;nd 7lo$al "R /xcellence 'ard ;8??L in recognition of its outstanding organizational
performance in the telecom sector#
During m( internship at PT*+ I ha&e 'or)ed in "uman Resource department of PT*+#
PT*+ does not ha&e a proper "R $efore $ut no' it has a 'ell esta$lish "uman Resource
Department named as PT*+ "R .ing# "R .ing *omprised of Some Branches such as1
7. Administration 2ran+h
8. E*amination 2ran+h
9. !ta$$ and Establishment 2ran+h
:. Wel$are 2ran+h
;. 4e&al 2ran+h
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=2>2& E6AMINATION BRANCH
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The examination $ranch of the PT*+ deals all the Staff training, *lerical 'or),
dealing appointment dealing, dealing Internships# The examination $ranch is the department
'or)s under dministration Branch and is responsi$le for the general office and clerical
'or)# It perform the tas) $een assigned $( the dmin or the PT*+ head office# e#g
internships appointment and training orders to transfer the emplo(ees to the PT*+ Training
School#
=2>29 PERSONNEL BRANCH
Personnel $ranch of PT*+ deals Performance appraisal, 0inancial Benefits,
Management Transfer, Posting, "olida(s, *areer, rrears, Increments, Disciplinar( *ases,and Promotions# Personnel $ranch do the appraisal of emplo(ees from 5anuar( to Decem$er
e&er( (ear to gauge the performance of the emplo(ees to achie&e the common goals# The
appraisal at PT*+ also called nnual *onfidential Report *R-# Personnel $ranch use
an appraisal form for the appraisal of emplo(ees# The form includes all the s)ills,
attitudes, and )no'ledge of the emplo(ee# In e&er( $ranch the Business Manager ma)es
the appraisal of the staff and sends it to the "ead office for further action# 0i&e (ears
performance appraisal is must for promotions# The Promotion is deal $( the Departmental
Promotion *entre DP*-# Promotion is $ased on Seniorit(, *ompetence, and
Performance#
Lea;es +n
PTCL
Despite the appro&al of lea&e $( the appro&er, no emplo(ees shall proceed on lea&e until
the issuance of lea&e notification from "R# "R Signator( for region shall $e the Sr#
Manager at the regional and Sr# Manager Staff in head4uarters# "R sha l maintain
K+ea&e *ardL for each emplo(ee entailing full record of lea&e transaction# "R shall issue
four different color copies of lea&e notification# Red to pa( roll section# Jello' to
emplo(ee# Blue to emplo(ee‟s concerned department# 7reen in personal file of the officer#
Pa)istan Telecommunication *ompan( +imited pa(s great attention to their emplo(ee 'or)
life $alance# In 'hich lea&es pla(s a &er( &ital role there are se&eral t(pes of lea&es PT*+
pro&ide to emplo(ees as follo's1
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?# Casua0 Lea;e1 *asual lea&e is the general or ordinar( lea&e an emplo(ee can a&ail#
0or regular staff casual lea&e is ;9 da(s per (ear 'hile for contract emplo(ees it is 9
da(s in a (ear#
;# EPa+s"an Lea;e1 If someone 'ants to go outside of a countr( for some reason
such as 3mra, or an( other 'or) outside a countr(# In this lea&e an emplo(ee 'ill
get a routine salar(# The lea&e 'ill $e on appro&al of the "R Manager#
@# Se+a0 Lea;e1 Special lea&e is onl( for female and it 'ill $e ?@8 da(s in case of
"us$and‟s death#
H# Me.+a0 Lea;e1 Medical lea&e 'ill $e granted onl( in case of accident, illness, in%ur( etc#
In this lea&e a certificate 'ill $e re4uired from a doctor 'ho is curing an emplo(ee#
A# Ma"ern+"< Lea;e1 Maternit( lea&e is for female if she is pregnant or gi&es $irth
to a child# This lea&e is for G8 da(s#
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Inremen"s
Increment are the annual increase in salar( of all the emplo(ees 'or)ing for PT*+, it is
$ased on the scale of an emplo(ee# 0or example ?@88 rupees 'ill $e added to the salar( of
grade , and rupees ?A88 'ill $e added to the salar( of grade ?8, and ;H88 rupees 'ill $e
added to the salar( of grade a$o&e BPS!?8# The increment has a limit of rupees ;H88 per (ear#
=2>2: PERFORMANCE APPRAISAL AT PTCL
In PT*+, the rating scale method is used to measure the performance of the emplo(ee s,
in this method different taints or 4ualities of emplo(ees are measured using a $ipolar
rating scale and each trait is assigned a rate a &alue from a gi&en set of &alues poor to
excellent or something li)e that-# These traits includes communication, punctuation,s)ill, 4ualit( 'or) etc# a diagrammatic representation of rating scale is gi&e follo'ing#
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The personnel $ranch at PT*+ deals the performance of BPS ? to BPS ;8 grades of
emplo(ees, and is managed $( the SP Standard ccess Program-# SP is soft'are 'hich
contain all data such as increments, Transfer, posting etc# PT*+ also use another soft'are
called "uman *apital Management S(stem "*M-, 'hich ha&e all the data of
emplo(ees from their hiring to retirement, the ser&ices, pension, and experience and all
the data related to their career are there in the "uman *apital Management S(stem# ll
the promotions and incenti&e of the emplo(ees are $ased on the performance the(
ha&e sho'ed in their respecti&e department# If the performance of an emplo(ee is not
good or he lac) some s)ills then the personnel $ranch for'ard the record of that
emplo(ee to the training and de&elopment manager of PT*+, later on the training is
arranged $( Staff training college for these emplo(ees to o&ercome their deficiencies
in the respecti&e s)ills# PT*+ continuall( pro&ide training to their emplo(ees 'ho are
lac) of the particular s)ills to impro&e performance and to achie&e the common goals and
o$%ecti&e of the compan(, and to compete in the mar)et and meet the consumer demand
'ith confidence and greater efficienc( and effort# If the performance of an emplo(ee is not
good after the training then he can $e punished or demote to the lo'er scale#
The format of the form includes four parts asfollo'1
2 Assessmen" o/ Come"en+es *+* +n0u.es
i- Sense of Responsi$ilit( and Self
discipline ii- Team 'or)
&2 In"erersona0 @ Commun+a"+on S+00s
92 In"e!r+"<
:2 Fun"+ona0 Come"en+es
i- 6no'ledge of %o$ and expertise
ii- *ommitment to excellence=4ualit( iii- Result Orientation
i&- *ustomer 0ocus
&- Planning and Organizing
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=2>2= TRANSFER, PROMOTION, LAYOFF
0or these tas)s the "#R# Dept# ser&es primaril( in a coordinati&e capacit(# .hen emplo(ees
are mo&ed from one department to another either $ecause of the needs of the $usiness or
$ecause of indi&idual re4uests, the personnel records ma( $e studied to ascertain that
the( possess the re4uisite s)ills# +a(offs t(picall( are processed $( the "#R# Dept# to ensure
that the proper order of preference is follo'ed# This can $ecome complicated of
com$inations of %o$s, departmental, and plant 'ide seniorit( rights must $e o$ser&ed# .hen
a &acanc( occurs in a position, it ma( $e filled $( promotion from 'ithin or $( direct
hiring from outside the compan(# This decision is often made %ointl( $et'een the "#R#
Manager and the executi&e in charge of the department 'here the &acanc( has occurred#
Man( companies ma( esta$lish policies to co&er matters of this t(pe# The actual final
decision as to 'hich candidate is chosen for the promotion is largel( made $( the executi&e
in 'hose unit the &acanc( has occurred#
=2>2> TRAININ# AND DE$ELOPMENT
"uman Resource Training and De&elopment is a process for de&eloping indi&idual s)ills and
effecti&eness# Indi&idual effecti&eness, in terms of s)ills, )no'ledge and attitude, is one of
the essential $uilding $loc)s to'ards achie&ement of the 'ider goal of impro&ed
organizational efficienc( and effecti&eness# The de&elopment of the indi&idual and
the organization are therefore inextrica$l( lin)ed# Training can and must ma)e a
significant contri$ution to'ards securing $oth indi&idual and organization o$%ecti&es#
/&er( manager, potential manager and emplo(ee must recei&e the training re4uired to
perform his=her %o$ effecti&el(# true "uman Resource De&elopment "RD- plan
must deli&er real tangi$le and measura$le results#
In the context of ongoing change process at PT*+ the role of Training De&elopment
function has gained e&en more significance to change the mindset of the emplo(ees and
their approach to'ards the compan( and the customer# PT*+‟s executi&es and staff needs
to $e ta)en through an extensi&e training de&elopment campaign and 'e at TD
are committed to'ards transforming PT*+ into a "u$ of highl( s)illed human capital
that 'ill pro&e to $e a dri&ing force in steering PT*+ to its &ision#
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$ISION
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The PT*+ Training and De&elopment 'ing 'ill $e a center of excellence in training
ser&ices and consulting that 'or)s in close partnership 'ith its internal=external
clients to $uild competencies that achie&e $usiness goals#
MISSION
To pro&ide a learning en&ironment and tools to help our customers reach their full potential#
CORE $ALUES
Open and free exchange of information at all
le&els# *ontinuous learning#
+earners are acti&e participants in all aspects of the training
process# Search for inno&ati&e P/OP+/ D/:/+OPM/NT
solutions#
3ORK PLACE TRAININ#
The 'or) place training or on %o$ training O#5#T- is the )e( factor of the policies of the
"uman Resources Department #s the compan( is pu$lic dealing entit( so the 'or) place
training is the integral factor for the good 'ill and the status of the policies and ser&ices of
the compan(#
REFRESHIN# COURSES
The refreshing courses enhance the potential capa$ilities of the staff and the performance
as 'ell# The refreshing courses are conducted $( Regional Telecom Training Schools
RTTS- and sometimes $( Telecom Staff *olleges are attended $( the staff
mem$ers on the recommendations and $ehalf of the "#R# Department# Refreshing courses
are for the managerial and Technical staff# So the( are e4uall( and firml( e&aluated
and enhancement of their capa$ilities is achie&ed#
On!the!%o$ training and coaching are performed $( the line super&isor or $( a
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$ISION
45 | P a
speciall( designated emplo(ee 'ho acts in the role of an instructor# It is the responsi$ilit( of
the personnel industrial relations group to determine training needs in cooperation 'ith
the line management#
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Once the needs are esta$lished, the personnel training specialists must design a program
to accomplish the desired results# If the program ta)es the form of in ser&ice class room
courses, it usuall( is administrated $( "#R# Department# *oaching, performance
appraisal, and post appraisal counseling, %o$ rotation, understudies, and special
$roadening assignments are largel( executed $( operating managers $ut coordinated $( a
central "#R# Dept#
PT*+ has esta$lished its o'n training facilities as detailed $elo'1
PTCL Tra+n+n! Cen"re, Cana0 Ton Pes*aar
Pa+s"an Te0eommun+a"+on Co00e!e (PTC)
The regional le&el staffs training schools are also in&ol&ed for extending training facilit(
to all the staff mem$ers of the organization, $ased at regional head4uarter le&el such )ind
of Regional Telecom training schools are
R2T2T2S La*ore
R2T2T2S Mu0"an
R2T2T2S Fa+sa0a-a.
R2T2T2S Kara*+
R2T2T2S Is0ama-a.
R2T2T2S Pes*aar e"2
The t(pes of training $eing offeredare1
Initial training for the ne' staff generall( 8@!8< months as per designation
Refresher courses for existing
emplo(ees# Promotion training courses#
Special emergent technolog( trainings#
Some times PT*+ also sings contracts 'ith its suppliers=&endors for foreign trainings#
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UR#ENT TRAININ# NEEDS PRO#RAM
The 3rgent Training Needs 'hich realisticall( depict the post :SS scenario are $eing
assessed and catered immediatel( $( conducting customized training programs# The
in&ol&ement of all departments, regions and $usiness units for pro&iding their &alua$le
input in the form of TN response is essential for accurate identification of their
re4uirements# 7i&en the transformation stage, the most eminent de&elopmental needs 'ere
highlighted and incorporated in this program#
CUSTOMER CARE
INITIATI$E
To achie&e the pinnacle of /xcellence in *ustomer Ser&ice en&isioned $( the
President=*/O the Training and De&elopment department has assumed the responsi$ilit(
for effecti&el( imparting training under the *ustomer *are Initiati&e to all PT*+ emplo(ees#
HRD PLAN FOR &'''
Training is one of the tools used for the de&elopment of emplo(ees and to consolidate change
on sustaina$le ground# In order to address the training needs of all sta)eholders of
PT*+, /:P TD- has directed training region administration to conduct
comprehensi&e Training Need ssessment of PT*+ emplo(ees# This exercise of TN is
re4uired for de&eloping an effecti&e and need satisf(ing "uman Resource De&elopment
Plan for PT*+ training centers# The pilot run of this program is expected to commence $(
the end of pril ;88G#
TRAININ# INCENTI$E OFFERED TO $SS
OPTEES
0or the reha$ilitation of :SS Optees, PT*+ offered a pac)age of post :SS training
de&elopment ser&ices, out of 'hich the most $eneficial and helpful ser&ice offers
'ere :ocational and Technical trainings#
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RE$AMPIN# PROECT OF PTCL TRAININ# @ DE$ELOPMENT BY
ETISALAT ACADEMY
PT*+ has a huge training infrastructure throughout the countr( that is geographicall(
'ide spread# To re& this 'ing of PT*+ and transform it into a profit center, /tisalatcadem( has
$een engaged for this pro%ect 'ith the follo'ing main o$%ecti&es1
/&aluation of existing training infrastructure
Identification of potential and non!potential training institutes
De&elopment plan for proposed training set!up
*omprehensi&e 'or)force anal(sis of existing "uman Resources in TD department
Proposals regarding computerized learning management s(stem
Preparation of 2ualit( ssurance 2- s(stems procedures
Determination of 6e( Performance Indicators 6PIs-
IMPLEMENTATION OF ERP SYSTEM IN
T@D
The focus of the pro%ect is to set up and maintain the 4ualifications catalogs, create and
e&aluate profiles for a range of o$%ects for example, persons and positions-, e&aluate
career and succession planning scenarios, set up appraisal s(stems, as 'ell as plan,
hold, and e&aluate appraisals, create de&elopment plans, and 'or) through indi&idual
de&elopment planning scenarios $( customizing the functions of personnel
de&elopment to meet customer re4uirements#
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PTCL ACADEMY ACTI$ITIES
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PT*+ cadem( has $een re&italized 'ith a ne' &ision to $e recognized locall( and
regionall( as a center of excellence in the pro&ision of state!of!the!art training and consultanc(
ser&ices in telecommunications and related fields# It 'ill pro&ide a platform for
the creation, dissemination and exchange of )no'ledge and expertise in all areas of
telecom and IT to internal and external sta)eholders# Some of the programmes on its agenda
are1
Q Ph#D#Programme
Q MS programme
Q Post 7raduateDiploma
Q *isco Regional cadem(Programme
Q Oracle cadem(Programme
Q 5oint &enture 'ith *IS*O and N3ST
Q Seminars = Short *ourses = *ertificate programmes
Q *ourse de&elopment for ne' offerings technical and managementcourses-
Q Testing = Inspection of telecome4uipment
LINEMAN TRAININ# PR O#RAM
The declaration to cele$rate (ear ;889!8G as (ear of *ustomer *are Satisfaction $(the President=*/O of the compan(, has entrusted upon Training De&elopment
Department a gigantic tas) to transform our line staff 'ho are the real customer care
agents of PT*+# This initiati&e is the part of compan(‟s strategic &ision to turn PT*+ a
leading corporate entit( in highl( competiti&e $usiness en&ironment of telecom industr(#
mega training campaign has $een launched for all the +inemen of PT*+# The
training module prepared $( Training De&elopment department has tried to address all
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PTCL ACADEMY ACTI$ITIES
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s)ill needs most direl( re4uired $( our +inemen to cope 'ith emerging technologies in
telecommunication# This training 'ill significantl( impro&e $oth soft and technical
competencies of our linemen and 'e $elie&e that this training sha l $e remem$ered as a
milestone in PT*+‟s histor(#
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4UALITY A3ARENESS PR O#RAM
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In order to create 4ualit( a'areness and s)ills impro&ement of PT*+ staff, a @!(ear 2 plan
has $een made# The pro%ect is scheduled from March ;88 to Decem$er ;88G# 0ollo'ing four
t(pes of programmes are under the 'or) plan1
Q Installation 2ualit(Standards
Q 2ualit( uditor *ourse
Q *ompan('ide 2ualit('areness
Q RTrain the Trainer Programme‟ offered to the facult( of PT*+ trainingcenters
SENIOR MANA#EMENT DE$ELOPMENT
PRO#RAM
/tisalat cadem( $eing the lead consultants of PT*+‟s Training and De&elopment
department has proposed a meritorious program for the de&elopment of Senior Management
Team SMT- of PT*+# The 'or)shops, their contents and out comes ha&e $een re&ie'ed
and ha&e $een found $eneficial for the compan(# Proposed plan of fi&e 'or)shops is in line
'ith emerging concept of *ontinuous Professional De&elopment# *PD is $eing promoted for conscious updating of professional )no'ledge and enhancement of
professional competence throughout a persons 'or)ing life# PT*+ Training
De&elopment 'ing is committed to the pursuit of professional exce lence 'ith its Senior
Management Team# PT*+‟s SMT, though possesses matchless functional competencies,
'ill $enefit from these 'or)shops#
INTERNSHIP PR O#RAM
s per existing polic( approximatel( ?GH internship offers 'ere made during
;889!8G# *urrentl(, 'e are in the process of in&igorating our Internship Polic(# During the
last couple of (ears Internship Programme at PT*+ has recei&ed special attention and
focus# The o&erall concept has e&ol&ed from its traditional perspecti&e into a strategic
perspecti&e# .e loo) for'ard to this programme not onl( as a learning opportunit( for the
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4UALITY A3ARENESS PR O#RAM
52 | P a
participants $ut also a prospect for PT*+ in its continuous endea&or for talent hunt# It is
the process $( 'hich 'e not onl( contri$ute significantl( to the de&elopment of the
$est talent in professional and leading uni&ersities and schools, $ut it also aims at
creating KPT*+ m$assadorsL that spread good'i l of the compan( all o&er the countr(#
This programme is intended to pro&ide students 'ith the
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opportunit( to appl( 'hat the( are learning in their academic pursuits to real 'orld
situations# Through the successful implementation of this programme, PT*+ loo)s
for'ard to rightl( identif(, recruit, train and de&elop its most important need of the da( i#e#
the "uman Resource#
NOMINATIONS FOR OPEN HOUSE TRAININ#
PR O#RAM
Besides aforementioned acti&ities the Training and De&elopment Department is
organizing a complete data$ase of the training firms=institutes and the freelance training
consultants# Staff is $eing nominated for open house training programs offered $(
reputa$le firms to assess the efficac( and the rele&anc( of the program#
=2>2? COMPENSATION
ADMINISTRATION
The 'or) of designing and installing a %o$ e&aluation program is handled, for the part,
$( the "#R# department 'ith some consultation 'ith line managers# The decision to adopt
a particular pa( structure 'ith pa( grades and fixed minimums and maximums for the
grades is a top management responsi$ilit(# The da(!to!da( 'or) of anal(zing %o$s,
e&aluating their 'orth according to a formal %o$ e&aluation plan, and maintaining
suita$le records is are "#R# dept# functions Periodic 'age are conducted $( the "#R# dept#,
$ut an( firm decision to rise or change the entire schedule is particularl( al'a(s
reser&ed for the chief executi&e officer of the organization# There is no o&ertime
pa( in PT*+# 0ollo'ing three t(pes of compensation pac)ages are $eing ser&ed to
PT*+ staff#
N.2.'.! National 2asi+ 'ay !+ale/
N.).'.= Ne% )om3ensation 'ay =rades/
N.T.) Ne% Terms and )onditions/
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PAY PACKA#ES
The pac)ages are also determined $( the "uman Resources Department# These are
determined on the $asis of performance, *R, 4ualification and seniorit(# It has
comparati&el( lo' pa( pac)ages (et good ones# The managerial posts are filled directl(
$( the "uman Resource Department# On the other hand the Technical +o'er and mid!
le&el super&isor( staff is hired $( the means of1
?- Direct"iring
;- Promotion on seniorit( $ases
The promotions are on the seniorit( cum fitness $asis #So the 4ualified and the efficient'or)ers are supposed to come up to the top# "uman Resource Department also deals 'ith
the retention and firing of the emplo(ees# In case of deceased emplo(ee, one of his children
gets the %o$ in the compan( according to his 4ualification# ccording to 4ualification
and s)ills it ensures the emplo(ee $enefits# More o&er the "uman Resource Department
also cares for the old age $enefits of the emplo(ees# It is o$&ious that the "uman
resources Department is of )e( importance and is pla(ing a complementar( role in the
de&elopment and promotion of the compan(#
=2>2 3ELFARE BRANCH
PT*+ ha&e a 'ell!esta$lished .elfare Branch 'hich *onsist of Medical facilities,Bene&olent
0unds, Pension, 3niformfacilities#
MEDICAL FACILITIES
PT*+ ha&e 'e l esta$lished plan for the emplo(ees‟ health# PT*+ ha&e t'odispensaries in
Pesha'ar regioni#e#
7. 1ealth 6nit 'T)4 >>>>>>>> Khyber 2azar 'esha%ar )ity
8. 1ealth 6nit 'T)0'T! >>>>>>>>>>Near 25!E 'esha%ar
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In e&er( cit( PT*+ has its dispensaries for their emplo(ees# If there is need for surger(then
PT*+ ha&e contract 'ith the panel of "ospitalsi#e#
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7. )M1
8. auji oundation
9. Al "hidmat
There is a formal procedure for getting Medical facilit( from these hospitals# 0irstemplo(ees ha&e to sho' their ser&ice card in these hospitals so as to ensure medical
treatment# fter treatment the hospital prepare a $ill and send it to the Pesha'ar head office
'hich is send to the "ead office Islama$ad and after appro&al the District Di&isional
Officer DDO- ma)e the pa(ment to the respected hospital# The hospital $ill is generall(
for one month# 0amil( mem$ers are also included in the medical facilit( such as parents,
'ife and children# The maximum limit pro&ided $( the ptcl to their emplo(ees is Rs#
HA8,888=!, if the medical charges exceed this limit then ptcl is not lia$le to support the
emplo(ee‟s extra medical charges#
BENE$OLENT FUND AND OTHER
FACILITIES
Bene&olent 0und or B0- is a deduction from the salar( of an emplo(ee# B0 is deducted
e&er( month from the salar( of emplo(ees, this deduction is $ased on an emplo(ee‟s
scale, such as BPS!? to BPS H has ?88 rupees B0 deduction, 'hile BPS!H to BPS ;8 has a
?AA rupees deducted as a B0# In case of a death of current emplo(ee PT*+ pa( ?8,888 for funeral, and after death the 'ido' is paid till death and re!marriage# The amount of
pa(ment made to the 'ido' is also depend on the scale of an emplo(ee such as the
'ido' of BPS ? to H is paid @888 rupees per month and BPS H to ;8 is paid H888 rupees
per month# These pa(ments‟ form are signed $( 7M and sent to +ahore "ead Office and
after appro&al these forms the( send it to Pesha'ar "ead Office and then it is $eing sent to
the rele&ant 3nit and after than a DDO ma)e the pa(ment#
On Me.+a0 #roun.1 .hen a person personall( recei&e Bene&olent 0und due tomedical unfitness#
Aommo.a"+ons Fa+0+"
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an NI* then 0orm B 'ill $e re4uired# This grant is onl( for daughters not sons#
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Transor" C*ar!es8 Transport charges are for emplo(ees and his children‟s pic) drop
onl( for specified locations and an emplo(ee 'ill recei&e ?88 rupees if he has not a&ail this
ser